ATM CARD Complaints - ATM CARD USED CASH NOT RECEIVED BUT AMOUNT DEDUCTION SHOWN IN MY ACCOUNT

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ATM CARD USED CASH NOT RECEIVED BUT AMOUNT DEDUCTION SHOWN IN MY ACCOUNT

I brought to your kind notice that I was used ATM Card on 24th June 2011 in our company GSK City Bank ATM Machine, the amount deabit in my account but the amount of Rs.20000/= not received.I submit a complain in very next day in your site and also visit UBL site branch.How can it possible the remaing amount return in my account.your process is very slow.
This is my second complain pl this problem solve as early as possible
thanks and regard

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