MCB Complaints - ATM transaction

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ATM transaction

I have a complaint about atm transaction.i used the atm card of mcb on 1st sep 2018 @13:25:36 for a transaction of 4000 for cash withdrawal the amount came out but i could not collect the payment and amount is reverse back to atm machine i have also written an application in mcb branch 1702 but my amount is not reverse back to my acount kindly resolve my issue.

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