daewoo bus service Complaints - complaint against guard

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complaint against guard

Dear sir/ madam

I hope you are fine. it is being compalined with great concern that i used to travel regularly by daewoo bus service paying bit more. offcourse the multinational company rules are very strict but since it is in pakistani hands and mind therefore i foresee that the behaviour of the staff is getting worst.

I was travelling from dera ismail khan to peshawar at 2330 hrs on 10 February 2017 on Friday. i noticed something very seriously that the guard detailed with the bus . white small bearded man , pashto speaking , i dont know his name but i see him often travelling with the same bus, you may trace him out by checking your schedule record. the disgracing person was insulting a passenger, he was thorough gentleman as he did not speak even a word in front of him but he kept on disgracing while he was getting on board. i felt very sorry for that and was shocked that the gentleman should be treated as a human being but the guard as mentioned above acted like a wicked man and just like those conductors with the local buses.
it is requested that the person must be dealt seriously so that he should not earn bad name for the company which is off course a good service in Pakistan.

thanks

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Comments

I am going to Pindi on your vehicle no. LES-6606 the AC of this vehicle not working since about last 2 hours now repaired partioly at Sargodha and he is always going late at about 3 hours

Today I found out that its as normal as other local bus services are and not as you people claim it you confirmed that you people will deliver my consignment at 12 o clock in rwp where as when i reached there they said very casually that it has left peshawar at 11 o cl9ck and will reach in Rawalpindi at 2 i had a flight to karachi at 2 so i have to cancel it

I will take this matter to your high ups as if you cant provide a service then you should not claim and people should go for some alternative means and not to rely on you

I used to think as it is a good servuce but now when i saw and asked person at counter that my consignment had to reach at 12 he reply very casually that it left peshawar at 11

I make your administrators to realise that what services they are claiming and what they are providing

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