Debit card Complaints - Crad replacement issue

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Crad replacement issue

Respected,
Shoaib Ali is my name and i hold an account in UBL main branch Gojra. Ac # is 021-0460-7 i have issued 1 basic and 1 supplementary card against this account gold and silver card respectively. i registered my request on 14 June to replace my silver card that is supplementary and request # is 18041101324 and operator asked me to take the card from branch after 14 days i got my card after 20 days but that is not the issue the card that i received was the replacement of my basic card means a gold card that i really not requested for i called back and operator said it is replacement of your supplementary card but by fault gold card has been issued it will surely replace your supplementary card i said let me know your full name and designation and assure me that my basic card will not be replaced if i activate this card he holds my phone and later on changes his statement and said sorry sir it is the replacement of your basic card, you people are holding a good share in banking sector and how imprudent and insane people are working under your umbrella. i was terribly disappointed. any ways i registered my complain again the time to receive my card was till 13-06-11 but still i did not receive my card how you people are providing services to your customers is really disappointing. you know what a bad word of mouth from one customer can derail your 100 customers. these are dumb services that you are providing to your customers. to lose one customer you will have to bear the loss of referrals and a really bad word of mouth that i will spread against your services will lead your organization down. i was really delight about your services when i called first time and i thought i will get my card with in 14 days after just having a single phone call but now my delight state has turned into unsatisfactory. DO THINK ABOUT IT!!!

Regards ,
Shoaib Ali.
MS Management(scholar)

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