HBL (0442) Wahdat road branch Lahore Complaints - Rude Behavior of MST KUBRA who is serving in hbl wahdat road Lahore

HBL (0442) Wahdat road branch Lahore

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Rude Behavior of MST KUBRA who is serving in hbl wahdat road Lahore

Asalamo'alaikum
Sir,
Recently, I lodged a complaint (ref No. 0501180255) to Complaint Resolution Specialist Service Quality, HBL about the behavior of one HBL employee working at HBL(0442) MST. Kubra in the month of January 2018 (original complaint is attached).
After a long conversation regarding settlement, yes settlement - I ought to say because nobody pay heed to resolving it, with BM Mr. Khwaja Umer called me personally and have had a meeting in person. He told me that According to bank policy the culprit had been punished, step down and transferred from the said branch.

He, Mr Khwaja Umer, hoodwink me and force me to write a letter in favour of the said Branch that the matter has been resolved and I customed (me) is satisfied.

But after a month or so it revealed to me that the same official mst kubra is working on her previous assignment at the same position in the said branch. I asked Mr Khwaja Umer who told me that Regional Manganer personally posted her. Isn't this clear now that the said employee has a rude behaviour as she is having full support of her seniors.

And the fun thing is the root of the issued is still not resolved regarding change of my wife's account (04427900346803) mailing address and contact number after lapse of a very long time. Detail of this issue can be seen in the original complaint.

Now I am in a fix regarding resolving of this matter. Where it could be resolved, should I take this matter to Apex Courts or also bring this matter in the eyes of public through media that how arrogant and rude HBL employees are treating their customers with the connivance of their senior officers.

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