HBL debit card Complaints - Deduction and refund!

HBL debit card

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Deduction and refund!

I used my HBL debit card on 31st December 2014 at Agha Noor shop lahore to pay a bill of Rs 25500/. I was told by the sales lady that the card is not working, so I paid her cash and left the store. After sometime I received an SMS from HBL saying that the amount has been deducted. I went back to the shop and told what happened. They told me that I need to contact my bank as it is not their fault but the fault of the bank they have not got the transaction . After trying the helpline for 2 days I registered my complain (1071 ) and was reassured that I will get my money back.It's been more than a week now but still no refund and no one is attending the helpline . HBL customer service is very poor and disappointing . I am very worried because I am leaving for abroad in a week and desperately want this issuer settled before that.

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