HBL debit card Complaints - Transaction made but amount not recieved

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Transaction made but amount not recieved

i have made 4000 transaction at 11-4-2016:02:04:00 from ATM machine at PWD Islamabad branch, machine generate error message (general error) then when i check balance it show your amount is deducted from account although i not received the mount.
so when i went to bank the banker say it is not my responsibility check the roll.
so tell me what i do.

my account is in industrial area i-9 branch Islamabad.

thanks

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