Installments of NOKIA-3 and Improper Phone Bill Complaints - Improper Bill and non cooperation of Customer Care

Installments of NOKIA-3 and Improper Phone Bill

View All Installments of NOKIA-3 and Improper Phone Bill Complaints

Improper Bill and non cooperation of Customer Care

Dear Sir,

I am receiving improper bill. Wana know the bill of February-18 but Customer Care is not ready to cooperate. Unable to dial 111 300 300 by PTCL. Please see below the email chain (My cell number is 03008719203).

Dear Customer,

Further to our correspondence, please be informed that the said billing invoice for the month of February 2018 has already been emailed to you from our end and you are requested to check spam/trash folders of your email inbox to look for the same.

Please do not hesitate to email us at customercare@jazz.com.pk for further assistance.

Yours Sincerely,
Waqas Mehmood

We encourage you to create your eCare login via eCare to view usage related information and to manage your Jazz account.
www.jazz.com.pk

From: afzal.muhammad@ke.com.pk [mailto:afzal.muhammad@ke.com.pk]
Sent: Wednesday, March 14, 2018 8:32 AM
To: Jazz Customer Care
Subject: RE: Jazz ebill for 0300-8719203; A/C 10619249-001 (Thread:1256515)

Dear Customer Care

What about my previous bill, generated on Feb 14, 2018. I require my previous bill of Feb-18 please

Regards

Muhammad Afzal
Cell # 0300-8719203

From: Jazz Customer Care [mailto:CustomerCare@jazz.com.pk]
Sent: Tuesday, March 13, 2018 5:22 PM
To: Afzal, Muhammad <afzal.muhammad@ke.com.pk>
Subject: RE: Jazz ebill for 0300-8719203; A/C 10619249-001 (Thread:1256515)

Dear Customer,

Greetings!

In response to the following email, please be informed that your bill run is in process and Monthly invoices generated on March 14th, 2017 shall be received within 3 Working days after the completion of your bill run.

Please do not hesitate to email us at customercare@jazz.com.pk for further assistance.

Yours Sincerely,
Umair Afzal

We encourage you to create your eCare login via eCare to view usage related information and to manage your Jazz account.
www.jazz.com.pk

From: afzal.muhammad@ke.com.pk [mailto:afzal.muhammad@ke.com.pk]
Sent: Tuesday, March 13, 2018 4:43 PM
To: Jazz Customer Care
Subject: RE: Jazz ebill for 0300-8719203; A/C 10619249-001 (Thread:1256515)

Dear Sir,

I had purchased NOKIA-3 from you at Customer Care Centre, Clifton, on January 06, 2018. Full payment was 15,800/-. Half of its payment (7,900) was cleared at the spot while remaining half had to be paid by me in one year duration @ 658/- per month. Last month I had cleared 658/- along with other outstanding dues. This month, again I received a bill of 1,099/- instead of 658/- (Please keep in mind that this phone is NOT utilized for making calls). Today 100 more added to the previous total to make 1199/- to be paid. I tried to contact to the agent, Miss Zobia (0302-2229666) but she is also non-cooperative and cuts my phone calls again and again. I tried 021-111 300 300 but it is also non-responsive. I have one option left which is to discontinue the sim of Jazz and move to some other connection, if my issue is not resolved. Kindly look into the matter and let me know the details of my previous bill, my payments and my recent bill

Muhammad Afzal
0300-8719203

From: Jazz Customer Care [mailto:CustomerCare@jazz.com.pk]
Sent: Monday, March 12, 2018 6:46 PM
To: Afzal, Muhammad <afzal.muhammad@ke.com.pk>
Subject: RE: Jazz ebill for 0300-8719203; A/C 10619249-001 (Thread:1256515)

Dear Customer,

Greetings!

With reference to your email, please be informed that your bill day is 14th of each month and current billing invoice shall get generated dated March 14, 2018 and will then get emailed to you accordingly.

Please do not hesitate to email us at customercare@jazz.com.pk for further assistance.

Yours Sincerely,
Waqas Mehmood

We encourage you to create your eCare login via eCare to view usage related information and to manage your Jazz account.
www.jazz.com.pk

From: afzal.muhammad@ke.com.pk [mailto:afzal.muhammad@ke.com.pk]
Sent: Monday, March 12, 2018 4:29 PM
To: customercare@jazz.com.pk
Subject: RE: Jazz ebill for 0300-8719203; A/C 10619249-001 (Thread:1256515)

Dear Sir,

I have received an SMS to submit the bill of 1099. Kindly email the details

Regards

Muhammad Afzal
Cell # 0300 8719203

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