mobilink Complaints - fool

Illegal/fraudulently deducting the money from balance.

As an epilogue, one can find my complaint on the subject dated 5th May 2011. In response to that complaint, I was remitted thirty rupees in my account, 0300-3021103, on 6th May 2011, by saying that rupees thirty are being credited to your account in lieu of your complaint.

On 10th May, I received a call from Ms. Rabia stationed in Lahore, cell phone no: 0300-8498527 at 5.12pm, that there was a technical problem in the system by which rupees twenty were deducted on account of internet use. She said she is sorry and will see that it will not happen again. My plain reply was “I don’t buy that sort of ‘shit’ on technical ground basis as this is the organized way of mincing the money bit by bit.”

Exactly on the same day at 6.34pm my wife receives the SMS from Mobilink saying that “Dear customer, your mobile internet has been activated. Please make sure you have saved the settings sent earlier. Rs: 9.99/day for unlimited usage apply. My wife’s SIM is purchased in my name and her no: is 0300-3049005.

The irony of the fate is that before this warning , Rs: 9.99 have already been deducted from this number ( 0300-3049005 ) on account of mobile internet usage vide Mobilink’s message on 10th May at 2.31pm., though my wife and me never used mobile internet. Now who would believe that this is technical fault or some technical problem. If Ms. Rabia is reading this complaint, will she care to take some effective remedial measures OR THE WHOLE SYSTEM IS ORGANIZED THAT WAY!!!

I need at least some sort of explanation and with apology of returning the deducted money together with assurance that this sort of paradoxical attitude will not be repeated to any customer. I am anxiously waiting for the reply. THANKS and REGARDS.

Dr. Barkat Ali SOOMRO
Qassimabad, Hyderabad, Sindh.
0300-3021103. 022-2654392.