NADRA Complaints - Delay in issuance of ID Card


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Delay in issuance of ID Card

Respected Sir,

I have applied for date modification and payed fee Rs.2500 for Smart Card and Date Modification charges on 28.08.2015 at DHA, Lahore office.

On my first visit on 28.08.2015 i reached at your DHA Lahore office at about 1300 hours and found the gate was shut.

I requested the security guard to open the door as the office time was not over, he start arguing with the comment that there is lot of rush inside the office that is why they shut down the gate. In the meantime DG NADRA reached at site and took the notice of Gate closed prior to time, Mr. DG start queering that matter with office staff specially with Mr. Saleem Asst. of Mr. Aun Shah (Office Incharge).

Afterwards Mr. DG ordered to remain the gate open till 3. o Clock, I adopted all the procedures and took my form for attestation.

Next day i visited the DHA office, Lahore to submit my form along with all documents.Mr. Noor sitting on counter no. 4 received my form after verifying the original documents. on the question of time frame of issuance of my card Mr. Noor start misbehaving and ask clearly (Tum ne DG sab ko shikayat lagai thi abb apna card banwa ke dikhana).

Sir now after the laps of almost 2 months i m still waiting for my card. whenever i called your helpline 051-111786100 your representative told me that on 01.10.2015 they requested DHA office to resubmit my form image but they did not send the same till date.

Sir, i paid more the 20 visits to DHA office Lahore and met various time with Mr. Aun Shah and Mr. Saleem they always told me that they had already sent the form image to headquarter and the delay is on headquarter's side.I had also lodged the complaint on your helpline my complaint no. is 527348 dated 16.10.2015, but no action against this complaint has been taken yet.

Sir, Mr. Aun Shah, Mr. Slaeem and Mr. Noor is getting personal with me and i am passing through a sever mental stress therefore, i humbly request you to please look into the matter and release my card as early possible.

Thanks & Regards

Asif Javed Puri

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