NADRA Complaints - I'd card renewal issue

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I'd card renewal issue

My I'd has been blocked I am suffering since one year. I am here in Saudi Arabia as overseas. Last year when I went to Pakistan on vacation I had applied for I'D renewal at Gulshan Iqbal Karachi branch. They told me that I will get my card within 15 to 20 days. After 20days when I went there to collect the card they told me there is some delay bcoz of a no. of applications. After multiple visit they I came to know that there is some issue with my Nadra record that my recent picture is not matching with the last one in Nadra record when they show me the picture in their record I recognized immediately which was not mine but that is not my problem it is Nadra mistake.
They told me about the further procedure for that my younger brother made various visit on my behalf to Nadra office located at Awami Markaz Karachi. After multiple visit, at last he found the right Nadra officer to whom we have to contact for further procedure. As instructed by this officer we have submitted a list of documents along with the application form as required by Nadra even including my Grand father I'd copy who died almost 20 years before.
According to the Nadra officer that some intelligence persons/officers will contact you by phone within one month for further investigation. It's been two months now, nobody contacted me since then I am waiting for their call. I am suffering a lot My bank account and mobile sim card has been blocked. Let me tell you I have also contacted Pakistan embassy here in Riyadh Saudi Arabia they clearly refrain to help me they told as you have filed the application in Pakistan so further procedure will also be done there.
I am in need of desperate support. I am feeling lost where to go. Kindly help me out in this regard

Phone : 00966562660622
Gulistan e Johar Block 13
I'D card: 4210143363329

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