National savings Complaints - Poor Customer Service

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Poor Customer Service

I bought some Defense Saving Certificates from National Savings, Temple Road Branch some 10 years back. One certoficate was stolen by the domestic help. I reported to the then branch manager and he told me that my complaint has been registered and gave me a complaint number. Now when my DSCs are about to get amtured, I went to the same branch and requested for a duplicate against the complaint number. But the man on customer service desk refused it by saying no such system exists in NS system. And there is no way they can locate the DSC. He was rude and not ready to listen. Whom should I contact now..........?

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