open letter to PTCL & Wafaqi Mohtasib Secretariat Complaints - Ref : Online complain No. ONL/0001061/11 with Wafaqi Mohtasib, Islamabad

open letter to PTCL & Wafaqi Mohtasib Secretariat

View All open letter to PTCL & Wafaqi Mohtasib Secretariat Complaints

Ref : Online complain No. ONL/0001061/11 with Wafaqi Mohtasib, Islamabad

AS/000171/PTCL/11
August 27, 2011

Wafaqi Mohtasib Secretariat
Karachi & Islamabad

Send via email and mail
Sub : complain for excess PTCL billing for the month of May & Jun 2011
Ref : Online complain No. ONL/0001061/11 with Wafaqi Mohtasib, Islamabad Dated July 16, 2011

Dear Sir

When I observed that received excess PTCL billing for the month of May and Jun 2011 in this regard I lodge complain Online complain No. ONL/0001061/11 with Wafaqi Mohtasib, Islamabad Dated July 16, 2011

More painful and less surprise when received replies from Wafaqi Mohtasib Islamabad that said complain does not relate of any agency of the Federal Government does not fall under the jurisdiction of the Wafaqi Mohtasib vide their letter dated July 26, 2011.
And August 24, 2011.

I am not approaching Wafaqi Mohtasib for facing excess PTCL billing if any one have doubt than check the previous record than realized that I have already made twice complain WMS and got favorable replies details as follows

1. I approach vide my complain No. KHI/1048/2008-AHM-468 dated 18-08-2008 in which I got rebate of 268 local calls. I got also report from the said Wafaqi Mohtasib, Karachi.

2. I approach vide my complain No. ONL/43/09-AS-891 and H-2001-09-AS-896 in which I got some rebate from PTCL vide their letter Ref No,RGM-I/S-E(CO-ORD) RVC-PHC-2226942/17 Dated 20-05-2009 revised the Dec 2008.

Now what happen to WMS to accept and registered complain against PTCL which I fail to understand.

Guide me which authority now looking for working when a customer faced excess billing if WMS is now not working than why previously attend my 2 complain than do not remembered that complain does not relate of any agency of the Federal Government does not fall under the jurisdiction of the Wafaqi Mohtasib which means making joke or foolish the people.

Why PTCL making unnecessary delay and I got email from Mr. Mirza Shamim Akther Customer Service Dept that my decision will be made up to Sep 15, 2011 which is totally injustice and delay tactics to make customer mood angry.

Thanking You.

Yours faithfully

( Ashfaq Sharif )

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Comments

Bro.
yes after the supreme court decsion PTCL is a private company,
now u can complain against PTCL through PTA to the wafaqi mohtasib,dont worry ur complain will b resolved .

u r right. v r living in a worst socity in which non of the deptt working honestly

sir mera ptcl no 04235823328 mein dsl lagwaya tha jo koch arsa theek cahlny ky baad band ho geya mein 1218 par bohat bar call ke magar koi nai aaya bil akar mein ny dsl band kar diya ab ptcl walu ny mojy 9000 hazar rupy bill bej diya hai jab ky mein use kiya he nai jo mein ny use kiya hai wo bill tim par pay kiya hai mehar bani farma kar mera bill theek karwa dey 03004040888 my cell no thnks sir

My no is 0412438675
Complain of broadband & no dial tune launched
Befor 6 days they correct phone line yesterday
But broadband problem was still there
Yesterday a man named Arshad comes to me
For brides band but can’t satisfied me I ask
Him that me is not going to clear complain
Status he said ok let’s see don’t clear compalain
Status after that 1 hour later Maine no is not
In working order there two mans involve in this
Line man Tahir internet related man Arshad
Now I am going to complain about it
Mine cell no is 03226652600
Awaiting your action Arif Iqbal

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