PIA Complaints - Late Departure


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Late Departure

On 25 May 10 I travelled from PIA to Dubai from where I had to get the next flight of Ethiopian Airline to Addis and further Chad. PIA flight was scheduled to leave Islamabad at 1320 and reach Dubai at 1530 whereas it got delayed initially by 20 minutes and while about to leave one of the passenger asked for himself to be offloaded. The whole process took more than one and a half hour. The flight reached Dubai at 1710 and the Ethiopian airline flight was leaving after 5 minutes. Once I hurridely reached the desk the Ethiopian Staff refused to accept any responsibility and asked me to approach PIA for rebooking of flight. I contacted PIA staff at the airport but they blatantly refused to help and put the entire blame on myself on pretext of variety of reasons.They even refused to provide me any accomodation and rebooking of my next available Ethiopian flight. I spent 1195 UAE dirhams for transit visa and ebooking of flight.
It is worthmentioning that even before departure from Islamabad I told the cabin crew regarding my next flight and all of them ensured me that PIA will take care of any delay whereas I was left at my own at Dubai without any help. I joined back my organization in Chad two days late and further lost two days salary. Please let me know how PIA is going to compensate me for all the financial loss and mental agony which I suffered due to no fault of mine.

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