PIZZA HUT - I.I.CHUNDRIGAR ROAD - KARACHI Complaints - ODD BEHAVIOUR AND POOR CUSTOMER SERVICES AT TAKE AWAY COUNTER

PIZZA HUT - I.I.CHUNDRIGAR ROAD - KARACHI

View All PIZZA HUT - I.I.CHUNDRIGAR ROAD - KARACHI Complaints

ODD BEHAVIOUR AND POOR CUSTOMER SERVICES AT TAKE AWAY COUNTER

Today January 20th, 2011 at Time : 21:34 I ordered for large stuff crust pizza and bbq chicken spin roll the take away counter person asked me to pay Rs.1,085.00 and after making payment i asked for bill however the counter person did not give importance and asked me to wait without giving me bill. Considering my blind trust on pizza hut i waited for my order without any bill/invoice copy. after 15-20minutes my order was ready and i just return to my home without properly checking my order since i was in rush. when i reached home i found large stuff crust pizza + 4 KABAB STUFFERS packed as BBQ CHICKEN SPIN ROLL with a slip in the box of KABAB STUFFERS showing order/invoice # : 0050117. It really surprises me since i never ordered KABAB STUFFERS as they are low priced item. I would like to suggest PIZZA HUT PAKISTAN to please also put some check on your TAKE AWAY COUNTER STAFF and keep them upto date with proper training to assure best customer service. I still consider PIZZA HUT PAKISTAN as one of the best multi-national in Pakistan popular for its customer service specially when you dine-in. Hope PIZZA HUT PAKISTAN will take notice to improve its TAKE AWAY STAFF specially at I. I. CHUNDRIGAR ROAD branch since I. I. CHUNDRIGAR road is the business hub and Wall street of Pakistan.

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I would like to thanks Pizza Hut Pakistan. I was immediately contacted by their branch manager and they assure me that they will take proper action and in future no other customer of pizza hut pakistan will experience such thing.

Thank you Pizza Hut Pakistan once again for hearing to customer complain and I assure you that I will always be your loyal customer and recommend pizza hut to my social circle.

mere sath ap logo ne cheat kya hai pizza hut tariq road bracnh per
mujhe se contact ker ke un ko fire kerde plz
shezad anwar0321-8946679
mohsin 0321-3291191

salam me pizza hut karachi me rider ki job kr raha tha per waha ke maneger amir or cashear sadiq k buhu tang krne pe me job chor raha ho. ager koi officer wajah sunna chahy to mujhse contect kr len.03323836215

Too much third class service of your company its not pizza hut its pizza futtt next time we can eat pizza if pizza futt and not order in pizza hut shame on you
03065555535

You are not international level business just a looser idiot your lahore management is a bullshit...tonight I am calling your bullshit agent & now order is chicken supreme & white drink but your rider come to my home & he's give me black drink 04:21.am. & it's a daily bullshit mistake from lahore management I don't like it Pizza Hut...

You are not international level business just a looser idiot your lahore management is a bullshit...tonight I am calling your bullshit agent & now order is chicken supreme & white but your rider come to my home & he's give me black drink 04:21.am. & it's a daily bullshit mistake from lahore management I don't like it Pizza Hut...

Dear pizza hut complain team.Hope you are doing well.Today I have ordered the 1 personal pan pizza and after 2 3 minutes I ordered 5 more pizza for the childrens so in total 6 personal pan pizza''s. 2 chicken fajita 2 afGhani tikkah 2 chicken supreme at 5.34 am and they told me that maximum of 1 hr should be consumed for the delivery but in reality after having so much call's on pizza Hut local number 051228991 from whr I have received the cwl for the address confirmation.they said you received the order in next 20 mint 10 mint 5 mint and a lot other but in reality I received the order at 7.17 am which clearly shows that order delivery time that actually consumed by pizza Hut is 1 hour and 43 minutes and before receiving the order I cwl the helpline 111 241 241 at 7.17 am for the registeration of complain and they give the complain number 129.At the same time in front of the rider when I chek the pizza it's not fresh,so cold,and quite hard while at the time of order and every contact during this time I request them again and again that pizza must be juice hot and fresh and they give assurity of that.you should appreciate that I didn't return the rider along with the pizza instead I received it and pay him the full invoice amount along with the tip as he is a junior employe at Pizza Hutand must be respected. It is requested to return the cash back to me along with the best juicy pizzas after giving me a cwl for the availability confirmation.the place whr he delivered is not my permanent address ,my permanent address is in the next steet that us already registered at pizza Hut and you notice how frequently we order pizzas .contact numbers 0345 5097346 ,03025281222, 03475177802,03325495598.we respect the repute and name of mr aqeel as a ceo however as a customer ,our satisfaction must be respected by pizza Hut as well. Last but not the least pizza Hut goodwill shall be given respect and should not to be depreciated.zain ul hassan 0345 5097346

Dear pizza hut complain team.Hope you are doing well.Today I have ordered the 1 personal pan pizza and after 2 3 minutes I ordered 5 more pizza for the childrens so in total 6 personal pan pizza''s. 2 chicken fajita 2 afGhani tikkah 2 chicken supreme at 5.34 am and they told me that maximum of 1 hr should be consumed for the delivery but in reality after having so much call's on pizza Hut local number 051228991 from whr I have received the cwl for the address confirmation.they said you received the order in next 20 mint 10 mint 5 mint and a lot other but in reality I received the order at 7.17 am which clearly shows that order delivery time that actually consumed by pizza Hut is 1 hour and 43 minutes and before receiving the order I cwl the helpline 111 241 241 at 7.17 am for the registeration of complain and they give the complain number 129.At the same time in front of the rider when I chek the pizza it's not fresh,so cold,and quite hard while at the time of order and every contact during this time I request them again and again that pizza must be juice hot and fresh and they give assurity of that.you should appreciate that I didn't return the rider along with the pizza instead I received it and pay him the full invoice amount along with the tip as he is a junior employe at Pizza Hutand must be respected. It is requested to return the cash back to me along with the best juicy pizzas after giving me a cwl for the availability confirmation.the place whr he delivered is not my permanent address ,my permanent address is in the next steet that us already registered at pizza Hut and you notice how frequently we order pizzas .contact numbers 0345 5097346 ,03025281222, 03475177802,03325495598.we respect the repute and name of mr aqeel as a ceo however as a customer ,our satisfaction must be respected by pizza Hut as well. Last but not the least pizza Hut goodwill shall be given respect and should not to be depreciated.zain ul hassan 0345 5097346

Shame for your company, that it has the #illiterate order boy like, #Waleed in Kohinoor Branch. Which have not value of time. I ordered to the boy, cited above, but still I am waiting for pizza. I called him #three_time, but I think the boy attending the #calls is not loyal with the company. Normally they deliver in 45mins, but now it's upto one & half hour.

I m very disappointed to your service on 1st may at 2:25 AM i ordered pan pizza but unfortunately i m waiting till 4 but nobody called me for deliver my order but in against i called them 15 times every person said to me that we can call u after 5 min but no answer after many calls against conpalain i cancel my order still i m very very disappointed to pizza hut.

I have ordered 12:55am
And received order 1:58am
Delivery too late

Dear complaint Manger

I was fond of pizza when Pizza Hut launched but i discontinued because of continues increase of my weight. But after long time me visited "Pizza Hut City Station" I.I Chandarigar Road branch yesterday Sunday Feb 19, 2018 at 8:00pm. Me asked for any deal, but no reply came from waiter, after that a waiter came and handed over menu card and went. Me googled a deal and found "Wow deal" on it. Me asked to waiter for Wow deal than he bring a botcher of Wow deal. Me ordered a deal for two person. I shocked to heared waiter words "Sir we cannot serve garlic bread because oven have gotten spoiled, me further shocked to hear the words of another waiter "Sir we do not have bread in stock". I've never been such type experience at Pizza Hut, very pathetic, the presentation of waiters, Gutka in mouth, untidy hears,cloths, hoffffffffff.
I asked them to compensate garlic bread with any other good, but they did not. Me simply stood up and left to Domino Pizza.
I think Pizza Hut should change this attitude, infect i will never go to Pizza Hut and suggest to others the same.
Siraj Ahmed
03002167746

last night I visited to Pizza hut University road branch near dera restaurant Karachi, It was my pathetic experience with pizza hut the pathetic service the pathetic presentation and the pathetic response given from their staff. I ordered them for wow deal after long time they served me ordered in parcel I asked them for dine in waiter gone back and put my order on the cashiers counter i was continuously waiting when I asked them for my order the counter person gave my the same stuff in the box I asked for the plats and spoons they replayed me they don't have the dine in setup I was very shocked on this reply I stood up gone back.
I am very socked how they are running their brand the pizza hut management should take action against their attitude.
It was my first and last visit to pizza hut I would never suggest to any one of pizza hut.

I had today experience of not taking policies to be followed by so called company piza hutt.

With reference to my previous letter Dated 25th of August 2017 (Copy Enclosed) I wanted to register a new complaint about your service which is continuously going bad day by day. Last Saturday 23-06-2018 I ordered Chicken Fajita Pizza Without Onion and Green paper at 1:05 pm and they promise me to deliver it within 30 min of time after 50 min they delivered my pizza with green pepper topping on it (picture enclosed) after that i registered a complaint on 021 111-241-241 they told me that branch will contact you, every time I have to put a complaint after 40 to 45 minutes and same story they repeat again & again that branch will contact you soon after exact 2.5 hrs at 4:30 pm Branch Manager Mr. Adil call me and ask me to take my complaint back and promise me to deliver new pizza within next 30 min. As i am fed up with the calls i ask him to deliver it on next time and he promised me to deliver my new pizza at any day in morning shift so i called today 26-06-2018 12:15 pm at branch contact no 021-34531758 my call was picked by Mr Faizan he told me that Mr Adil resigned last Sunday and told me to registered a complaint to your call center, i again registered a complaint at 1:15 pm & Mr Abdul Rehman your Call center agent promise me that branch will contact you soon but after waiting of 1 hr i called your Call Center no again at 2:15 pm and your so called Mafia Leader of your Call Center Mr Amjad Ali told me that i am again black listed for making many Complaints & branch will not take my order anymore.

Is this your policy that when a customer made complaint, you put them on block list rather than to resolve the issue.

I request you to kindly resolve this issue, contact your higher authority and take some necessary action against your staff. I hope your management will take serious action against your staff.

Thanking you and awaiting your immediate and positive response.

Complaint: Pizza Hut Restaurant, Hyderabad, Pakistan
Not available Hot beverages since long time, now they said we cut down hot beverages in the menu.
No Juices and Mojitos not available Since long time only soft drinks (Pepsi, 7up, etc) are available.
No thin crest pizza available.
No dessert available except walls ice cream.
Restaurant condition is very bed.
There so many things are not good and I, complained several times verbal & written but unfortunately there is no improvement

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