MOBILINK Complaints - poor customer service - unable to update address

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poor customer service - unable to update address

It's been 2.5 years that I've been requesting Mobilink customer service to update my address in their database, still to no avail. It's strange that I receive my bills on the right address but any other communication from other departments go to my old Karachi address. This shows that their system is not computerised with a central database as they claim. I've made formal complaints at least half a dozen times and twice they even called me back to confirm it has been updated. Yet it stays the old one to date. I've given up now. What is one to do!

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Comments

They are prompt to update the "billing address" but dont care much about the addresses for other communication. they know if the billing address isnt correct, bills wont be paid on time. why can't they simply follow the same prompt process for updating all addresses? it shows that they can easily do it but just don't care enough to do it. ive seen this with some banks too.

Well my bro just got his shit taken care of. Our experience is different, my brother spoke to the agent and then the call got transferred to a supervisor. Within 4 hours we had a call back from them and BS was taken care of. Well sometimes it is a drag!

Its all about MOBILINK...

I have converted my SIM to another "even better" network...
"OR AB CHAIN SE HOON"

y dnt u try the same..?

Infinity is the Best

Dear sir,
i say to you my sim no is 0300-3299730 i was use to this no 2003 to 2010 July one day my sim cannot received the signals and my sim without inform to me close my no and my no is issue other sim and when i go to your franchise in darvise road Baruch and your officer say to me your sim is no your name but i have prof a from is my no
kindly open my sim sim card i have but no received signals
Name Naveed Mushtaq
NIC # 45502-4908420-4
cell no# 0323-4009994
mail address . 7-E-Egerton road Venus plaza Venus food shimla hill.
Plz inform to me

Mobilink customer service is totaly DRAMA no one take responsibility to resolve the complaints becoz they are not able to sit there with this type of behaviour and accent moreover im also a mobilink indigo customer approxamately last decade so im very much fadup from mobilink.they are blackmailing with their customer becoz the customer cant change their numbers MOBILINK IS TOTALY FAIL TO ENTERTAIN THEIR CUSTOMERS.

sir i want 2 portin my no into mobilink but ur franchise in wazirabad situated at yousuf plasa did not behave me in well maner pls take action against relevant person 03325125163 was my no that i want 2 port in

sir i want 2 portin my no into mobilink but ur franchise in wazirabad situated at yousuf plasa did not behave me in well maner pls take action against relevant person 03325125163 was my no that i want 2 port in

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