PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)

PRESIDENT OF PTCL H/Q ISLAMABAD

View All PRESIDENT OF PTCL H/Q ISLAMABAD Complaints

GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)

----- Forwarded Message -----
From: Shaban Awan <shaban381a@yahoo.com>
To: "taimur.khattak@ptcl.net.pk" <taimur.khattak@ptcl.net.pk>
Cc: "qasim.khan@ptcl.net.pk" <qasim.khan@ptcl.net.pk>
Sent: Friday, June 24, 2011 5:14 AM
Subject: Fw: GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)

REMINDER REQUEST

kindly I am waiting for your kind response under said issue.

Regards,
shaban
03335225792

----- Forwarded Message -----
From: Shaban Awan <shaban381a@yahoo.com>
To: "taimur.khattak@ptcl.net.pk" <taimur.khattak@ptcl.net.pk>
Cc: "qasim.khan@ptcl.net.pk" <qasim.khan@ptcl.net.pk>
Sent: Friday, June 10, 2011 5:52 PM
Subject: GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)

To: TAIMUR QADIR KHATTAK
E.V.P REVNUE ASSURANCE PTCL H/Q
ISLAMABAD.

Subject: GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)

Respected sir,
With due respect it is stated that I served in PTCL since 25, may 2005 to 26, August 2008 (03) years. But I had resigned my duties on 26, August 2008 due to my health problem.
Sir I am the graduate and registered from PEC. I submitted my degree in my department.
Now the PTCL is paying the salary to graduate engineer Rs.37000 @ per month, it is therefore requested my gratuity is due for the period of three years. Moreover my balance salary for the month July and August 2008 may please be granted with uniform allowance, bonus leave encashment and other benefits.

Thank you for your kindness.

Yours faithfully

SHABAN
(E.S), EPI# 060500038
Present Address:
Flate 14 1st Floor Al-Fasial Plaza
G-8 Markez Islamabad
Contact pp: 03335225792
Phone pp: 0512252717
Copy to the G.M RA & FM PTCL H/Q Islmabad.
Islamabad
Reminder Request

Note.My email Account was block last from many time there i use anther person email Accout.

Read Comments Add Comment

Comments

1. It is submitted that for your kind information telephone number 051-2615587, is installed at Mughal Plaza, Ali pur, Islamabad.
2. Bills of above mentioned telephone number are not received from the last 2 months, as a ptcl consumer am facing a hard of problems.
3. It is therefore, requested that above mentioned tel phone;s bill may please be forwarded for payment, please.

Dear Sir,
it is requested to that I had applied for the New Telephone Connections under use a commercial connection but due to some unknown reasons still no information received by the compitent authorities also no connection was installed on required premices particulars are is as under:
1) CNIC No. 3520280465775
Order Entry I.D # 322ITC5,322ITB4

2) Muhammad Rashid, 3520215394997
Order Entry I.D # 322B208, 322B29R

Mob.# 03008886121

Kindly take action regarding installation of telephone connections.

hamari exchane tibba bosal m. b din hai dsl system laga hua hai jo na k brabar hai paisa de kar tantion le hai dsl din main 4 ghante chalta 20 ghante band rehta hai aap bill k haqdar nain hain phar bhi hum bill ada kar rahe hain speed slow system on off hota rehta hai complaints ka asar hita kisi ko nain ptcl ki sevice badnam ho rehi hai tele phone to phele he kum ho gai hain ab dsl ka bhi yehi hal raha to phar band he karwana pare ga
KHALID MAHMOOD S/O AHMED YAR VILLAGE BARMUSA MANDI BAHUH DIN TELEPHONEW NO.0546551100 MOB.03067560786

hamari exchane tibba bosal m. b din hai dsl system laga hua hai jo na k brabar hai paisa de kar tantion le hai dsl din main 4 ghante chalta 20 ghante band rehta hai aap bill k haqdar nain hain phar bhi hum bill ada kar rahe hain speed slow system on off hota rehta hai complaints ka asar hita kisi ko nain ptcl ki sevice badnam ho rehi hai tele phone to phele he kum ho gai hain ab dsl ka bhi yehi hal raha to phar band he karwana pare ga
KHALID MAHMOOD S/O AHMED YAR VILLAGE BARMUSA MANDI BAHUH DIN TELEPHONEW NO.0546551100 MOB.03067560786

Dear Sir,I am sorry to say that there is none to take care of complaints regarding ptcl phones.It appears that it is being managed without management!
My sister Mumtaz Shheen has a pt cl connection 042 37491836 and my niece Farah Naz Phone #042 37491848 at 155 Murgzar colony Multan Road Exchage # 585 which are dead for the last 4 month.Complaints have been lodged with the exchange several times and even with the DE concerned with out any remedy They are paying bills regularly with the hope that soon the phones may start functioning .Please advise that we may get the phones disconnected or the relevant persons be directed to fix the problem to make them functioning.If early action is taken I shall be obliged so that we may decide to take further action for keeping the connection or to get them disconnected and use cell phones instead.

Anwaruddin Ahmad Ex Director General Geological Survey of Pakistan M/O Petroleum & Natural Resources'
Sir I may further3 add that my phone at New Garden Town Lahore Number #3 5863207 is moody and it works for a day or two in 15 days.My phone is attended by the the line man ,it starts working but as soon as he goes out of my home it stops working !Kindly look into it as well and oblige

Ref: Providing of service (PTCL Landline, DSL & Smart T.V) PTCL No.36985297 is installed on dated 10-12-2011, Modem is provided on 17-12-2011 without activation and smart TV is still waiting. Bill is issued for the month of Nov-2011, Bill Issue date 05-12-2011, Due date 22-12-2011. Disconnected on Non-payment, Complaint lodged on www.ptcl.com.pk, immidiately, registered with PTCL for login, registered but provided wrong username and password, Lineman Mr. Aqeel 03062233556 and for modem Mr.Faisal 0333-2213761 provided wrong mobile numbers. Very good services & people for PTCL Pakistan.

Asalam-O-alikum,
MY NAME MOHAMMAD ALI SAMI QUREASHI. I AM UR CUSTMOR SINCE ,2008.NOW I WANT TO TERMINATE MY CONNECTION BECAUSE I HAVE VERY SERIOUS PROBLEM IN MY PHONE LINE AND INTERNET CONNECTION. I HAD COMPLAINED MANY TIME TO UR HELP LINE NUMBER1218 BUT THEY DONT TAKE ANY ACTION FOR SOLVING MY PROBLEM.SO TODAY I WAS WENT TO MY AREA PTCL EXCHANGE(125-EWSD-SANDA LAHORE ) FOR THE SOULATION OF MY PROBLEM BUT HOLE STAFF BEHAVIOR WAS VERY RUDE SPECIALLY THE MANAGER OF THAT EXCHANG THEY DONT LISENT MY PROLEM, THEY BEHAVED WITH ME WERY BAD.... I HOPY YOU WILL TALE ACTION NO MY COMPLANE AND YOU WILL ALSO SOLVED MY PROBLEM OTHER WISE I WILL NOT PAY THE BILL. THANK SO I AM WATING YOURE ACTION. MY PTCL NUMBER IS 04237152071

To
The SDO
PTCL Landhi Exchange

Subject: Reduction in Monthly Bill Date: 30th December 2011

Sir
Captioned above subject, as discussed with your representative at exchange I would like to inform you that my land line connection vide Number 0213-5011252 has not been working from 5th of December 2011 and due to this I am unable to enjoy the best service of internet from PTCL. I regret to inform you that after complaining so many times I did not receive any positive response from your side.

In this connection I would request you to please check and make the connection usable as soon as possible and please reduce my Phone bill for the month of December 2011 to 50% as I didn’t get any Telephone and Internet service half of the month.

I trust that my application will meet with your kind attention and approval.

Thanking You

__________________
Asif Mehmood
Telephone NO: 0213-5011252
Cell No: 0346-3001649

SIR Exchange Landhi 89 Karachi sir landhi no 2 area c/1 ma
fiber optics services not available in your area so pls chaik The
landhi Exchange my area C/1 landhi no 2 ma provides fiber optices
services in my area.
C/1 landhi no 2 karachi

It is submitted for your kind information that we had applied for a PTCL connection at Muslim Aid PIMA Hospital Mansehra{On new bypass road near Karakuram Hotel}.They allot us PTCL#0997440067, customer ID04381004400 67. But PTCL line not yet provided and monthly bill Rs5098. charged.So in the light of above facts it is requested that ptcl line may please be provided with DSL facility at ur earliest.A quick and prompt action is requested please,because we are in dire need of a ptcl connection.
your faithfully Afzaal Ahmed admin officer Muslim aid PIMA hospital Mansehra 03349500470

Asalam-O-alaikum,

MY NAME GHULAM RASOOL SOOMRO. I AM UR CUSTOMER SINCE 2011 ,.NOW I WANT TO TERMINATE MY CONNECTION BECAUSE I HAVE VERY SERIOUS PROBLEM IN MY PHONE LINE AND INTERNET CONNECTION. I HAD COMPLAINED MANY TIME TO UR HELP LINE NUMBER 1218 BUT THEY DONT TAKE ANY ACTION FOR SOLVING MY PROBLEM. SO TODAY I WAS WENT TO PTCL EXCHANGE (MORO) FOR THE SOLUTION OF MY PROBLEM BUT THE LINE MAN NAZIR AHMAD ARAIN OF THAT EXCHANGE THEY DONT LISTEN MY PROLEM, THEY BEHAVED WITH ME VERY BAD.... I HOPY YOU WILL TAKE ACTION OF MY COMPLAINT AND YOU WILL ALSO SOLVED MY PROBLEM OTHER WISE I WILL COMPLAINT TO THE PRESIDENT OF PTCL. SO I AM WATING FOR YOUR KIND RESPONSE .
I HOPE YOU SOLVE MY PROBLEM AS SOON AS POSSIBLE, MY PTCL NUMBER IS 0242412688.

THANKX..

my phone is not proper working since 6 days ago and daily lodge complaint personaly at ur office and by cell facility. please be rectify my phone problem.although i frequently use ptcl.Today i meet personally SDO phones latifabad no.7 phone exchanage, hyderabad he says to me and promise to me today ur phone restore. pakistan zindababad
my cell no 0333-2683185
ph no. 0223867909.
address;- zeeshan plaza flat no-f.5 2nd floor, hussainabad, hyderabad, sindh.

my phone is not proper working since 7 days ago and daily lodge complaint personaly at ur office and by cell facility. please be rectify my phone problem.although i frequently use ptcl.Today i meet personally SDO phones latifabad no.7 phone exchanage, hyderabad
my cell no 0333-2683185
ph no. 0223867909.
address;- zeeshan plaza flat no-f.5 2nd floor, hussainabad, hyderabad, sindh
I HOP HEAR FROM YOU

sir 10 days se mere broad band problem kr rha hai or koi b koi response nhi deta
or line man bhi nhi ata

SALAM. sir my broad band is not working properly since 10 days
sir there is no one to hear my problem kindly do some thing

dear sir,
it is to inform you that your ptcl cable device is not working since last 3 weeks. we have complaint many time but the problem is not resolved as yet, and the charges are properly included in monthly bill. we have requested to kindly remove ptcl cable device connection.
my phone num is 021-2772481

regards
zakia zameer

dear sir,
it is to inform you that your ptcl cable device is not working since last 3 weeks. we have complaint many time but the problem is not resolved as yet, and the charges are properly included in monthly bill. we have requested to kindly remove ptcl cable device connection.
my phone num is 021-32772481

regards
zakia zameer

SHAFQATULLAH SHAIKH
Advocate High Court
x-Vice President High Court Bar Association, Sukkkur. Ref No._________
Opposite Police Station, Pano Akil, District Sukkur. Dated:11.6.2012
Cell No.0313-3446777
Cell No.0333-7222688
Cell No.0300-9319732
Fax. 071-5691497
e-mail. shafqatuis@hotmail.com

To

1. The Chairman PTCL Islamabad.
2. General Manager, PTCL, Sukkur.

Subject:- REQUEST TO INSTAL EVO EQUIPMENT TO RUN EVO
AS MOSTLY 500 SUBSCRIBER PURCHASED EVO BUT
NO SIGNALS ARE IN PANO AKIL CITY AND ITS
ADJOINING AREAS EXCEPT CANTONMENT AREA.

Dear Sirs,

It is requested that the 500 persons who to use lap-top and there are no signals around entire the areas including Pano Akil, city except Cantonment Areas, even though we are foolish people to pay the monthly bill to PTCL for non-availability service of EVO.in Pano Akil, District Sukkur.
It is known previously machinery/equipment had arrived for installation EVO but the same equipment was shifted to some where else to deprive the facility of People of Pano Akil.
You are therefore, requested to install the EVO Service within one month otherwise we may be returned our money and thereby to disconnect our EVO Connection.

Yours very faithfully

Shafqatullah Shaikh
Advocate High Court.

R/SIR. MY PTCL NO 0928311409 IN MIRANSHAH,N.W.AGENCY IS OUT OF ORDER SINCE 2 WEEKS.INSPITE OF PAYING THE BILL REGULARLY ,THE CONCERNED STAFF DEMANDS A RS.5000 AS THEIR POCKET MONEY ON MONTHLY BASIS.SO KINDLY TAKE ACTION AND REPAIR MY BNUMBER.

SHAFQATULLAH SHAIKH
Advocate High Court
x-Vice President High Court Bar Association, Sukkkur. Ref No._________
Opposite Police Station, Pano Akil, District Sukkur. Dated:11.6.2012
Cell No.0313-3446777
Cell No.0333-7222688
Cell No.0300-9319732
Fax. 071-5691497
e-mail. shafqatuis@hotmail.com
To
1. The President PTCL Islamabad.
2. The Chairman PTCL Islamabad.
3. The General Manager, PTCL, Sukkur.

Subject:- REQUEST TO INSTAL EVO EQUIPMENT TO RUN EVO
AS MOSTLY 500 SUBSCRIBER PURCHASED EVO BUT
NO SIGNALS ARE IN PANO AKIL AND ITS AROUND
ADJOINING AREAS EXCEPT CANTONMENT AREA.
Dear Sirs,
It is requested that the 500 persons who to use lap-top and there are no signals around entire the areas including Pano Akil, city except Cantonment Areas, although we are foolish people to pay the monthly bill to PTCL for non-availability service of EVO.
It is known previously machinery/equipment had arrived for installation EVO but the same equipment was shifted to some where else to deprive the facility of People of Pano Akil, where 4000 telephones are functioning, a big city of 2,00,000 Population. Still the people are eager to purchase 3000 EVO Brand-band, but the PTCL is lacking interest where the revenue is be generated. The PTCL is adamant to destroy the Department.
It is sorrowful story of PTCL they have spent billions of rupees on Pir-jo-goth, small tiny town, where TV is viewed, EVO is operational, but no income for PTCL Department.
You are therefore, requested to install the EVO Service within one month otherwise we may be returned our money and thereby to disconnect our EVO Connection. Yours very faithfully

Shafqatullah Shaikh
Advocate High Court.

AOA,
TO,
The most respect fully Gm sahib (PTCL)
SIr.
Last 2 month se aaj tak muje bohat problum ko face kerna per raha hai.Sir im
student mer RES no 0515515964 per DSL last 4.5 year se activate hai mager
jitni pareshani ko muje ab face kerna parh raha hai im speach less.

PROBLEM.
Mere phone 051-5515964 me bohat shor hai jis ki waja se mera DSL ni chal raha jis ki waja se pehle DSL ki lit of hoti hai or phir INTERNET ki muje apni University se NOTS downloding ni hoti or meri studies ka bohat loss hota hai.Sir mere pass ZX modem tha jis se muje phele kabhi shikayat ni hoi mager jab se AN1020 modem ap ka numainda change ker k gia hai me bohat pareshani me hoon net ki working bilkul ni hai.SIR me 1218 per complane ker wa ker wa ker tang aagia hoon plz mera ye Problem solve kerwa dain ALLAH pak ap ko jazaye khair aata farmaiy amin.
REGARD SABIR ALI 0300-5133803. I Hope ap meri complain ka notic lein ge.

Dear sir, my t/phone 36408457 line has been disconnected since this morning,this is my new connection still I have not recieved any bill from u, without having my first bill, my line has been disconnected and without having my ID I cant get my dupplicate bill.So it is requested to u to please kindly arrange to provide me my first bill, at your earliest as soon as possible ,so I can make it pay, Yours faithfully . Qamaruddin, R657, Sector, 15-A-1, North Karachi

Respected Sir,
I am using ptcl Evo 3G device and when I am out of multan like abdul hakeem,kabir wala and qadirpur ranwan than evo device is not working so I request u that please start the evo facility in these above mention cities.
Thanx
Shahzad Abbas

telephone line dad

sir i have applyed for internet broadband they have instull it in one day on 24 jully but it is not warking sence now i have complaind many time but no responce my complaind no is 48 i am from karachi my phone No is 02135883933 plase do some thing 25/1 5th commercial street Phase 4 DHA

Sir .main sialkot ka rehaeshi hoo or mera ptcl no hai 0523514249.main 4 month pehley out of country chala geya tha or mere janey k baad mera no kharab ho geya tha mere ghar walo ne complain to ki thee par # acctive na howa.jab mein wapis pakistan aaya to mera bil 6500 tak ho geya.phir main inst kraney k liye aap k office paris road skt geya to waha ki menejar miss sagufta ne mere saath bohat badtamizi ki or mujy kaha kay ma defaltar kay kisi kam nahi ay sakti or na ma instalment kar kay do gee jay jo hota hai kar lo or maray kamray say nikal jayo ma nay us ko kaha mujy writen likh do kay instalment nahi kar kay dani kahti hai jo hota ha ja kay kar lo plz us kay khlaf koie karvie karay nahi to woh ptcl kay mahkmay ko badnam karay gee or ptcl kay customer ko miss guid karay gee ma nay is ki complaim gujramwala ma b ki hai plz mujy javab diya jaya thx 03155888111

sir
i have complain the 7 aug 2012 on the menger or paris road branch of sialkot plz reply me what do i wait your email

SIR MEH NE DSL K APPLY KIYA HAI AJ 12 DIN HOGY HAIN MAGAR ABHI TK MERA DSL OPEN NAHI HOWA HIA SIR HEAD OFFICE SE NUMBER AH GAYA HAI MAGAR LINE MAIN NUMBER NAHI ON KAR RAHA HAI PLZ SIR HELP KARIN.......HELP ME PLZ

Respected Sir,
Mai ne ptcl ka dsl lagwaya hai 2mb hum ne 1218 pe fone kr 4mb ke packege ki requst ki unhou ne bill 4mb ka bhejna start kr dia magar speed 2mb a rahi hai is baat ko 2 months ho gaye hai.plz plz ap kuch krain hamari 2mb pe bhi downloading speed 70kbs to 100kbs a rhi hai.

Regards,
Muhammad Arslan Shafiq

Contact # 0321-4090604

Dear Sir I m facing third time non recieving of bill every time I have to go to ptcl office to complaint.but no result, its not my fault, but I m paying 3rd time late payment surcharge.SO pl I protest u to arrange to delever my bill at my home, I am an old man and I am suffering a lot.thanks and oblige...urs faithfully.qamaruddin R657 Sector 15-A-1 1st flr Buffer Zone North Karachi..PH> NO>36408457

To,
The President of ptcl tele comunication,
Subject: Charging PTCL undue bills
Dear Sir,
It is very sad to say that the when PTCL privitized its working efficiency is found totally failed. When PTCL did not privitized only line mens use to take 100 rupees a month extra and PTCL service was never be fail what is happening now a days.
I have a connection of DSL in home My whole childrens study has mess up due to in one month only 7 to 8 days DSL work and your staff send us the complete bill of whole month..Now from the last three months internet work for 23 days on different dates.It is requested that you hand over PTCL back to the govermet or change your staff.Currently DSL service is also out of order from last 20 days.

Your sincerely,
Kamran Tahawar State life housing society 210 G block.
cell no: 03236231087
DSL no 04235921752

Aslam o alikum! Most respectfully sir, it is very sad to say that ptcl is totally fraud you know why ? because ptcl give advertisement on media that evo nitro give you upto 9.3 speed in downloading and 5.4 in uploading . it is totally tell a lie ! i am using evo nitro 9.3 mdn no is 492135955 and i am paying 3000/month and the speed i am getting is 1 mb or maximum 1.5 mb all the time even i use it at night 3 am still same speed. why you give lie advertisement on media can i know.. one more thing the people that are working in ptcl as helper are totally unprofessional . because many time i call at 1218 for my speed issue they register complain but not resolve 20 complain is still pending .. i am very sorry for abusing ptcl member but sir its reality .... i am very upset from ptcl ... because i am paying 3000 / month for evo nitro since 8 month and i am gettting only 1 mb speed and many time i complain at 1218 but still same issue no one resolve my problem and no one is ready to listen me... what i do now.. its a humble request with you sir take the action against my complain my cell no is +923135514544... i hope sir you will take the action and resolve my complain .. thank you so much ...

Aslam o alikum! Most respectfully sir, it is very sad to say that ptcl is totally fraud you know why ? because ptcl give advertisement on media that evo nitro give you upto 9.3 speed in downloading and 5.4 in uploading . it is totally tell a lie ! i am using evo nitro 9.3 mdn no is 492135955 and i am paying 3000/month and the speed i am getting is 1 mb or maximum 1.5 mb all the time even i use it at night 3 am still same speed. why you give lie advertisement on media can i know.. one more thing the people that are working in ptcl as helper are totally unprofessional . because many time i call at 1218 for my speed issue they register complain but not resolve 20 complain is still pending .. i am very sorry for abusing ptcl member but sir its reality .... i am very upset from ptcl ... because i am paying 3000 / month for evo nitro since 8 month and i am gettting only 1 mb speed and many time i complain at 1218 but still same issue no one resolve my problem and no one is ready to listen me... what i do now.. its a humble request with you sir take the action against my complain my cell no is +923135514544... i hope sir you will take the action and resolve my complain .. thank you so much ...

sir mere bill ka masla he 2 mahene se net nahi chal raha bhut compaln kra par kuch nahi hova sir pllzz ap mera number chek kare aek mahene ke bad se chala nahi he mere 2 mahene ke bill extra he sir me band krawana chahta ho mere aek mahene ka bil bheje take me jama krawa ke band krwa sako ku ke mere complan ka koi faida nahi ho raha ptcl no 36741336 ye number he ap chek kr le aek mahene chala he bs 03472025022 is num se bhut complane kra he ye bhe chek kr le sir plzz is mahene mera aek mahene ka bil bheje take me bhar sako..

sir my name is iqbal hussain i have comleted my honour degree bs telecom and networking in december 2011 also my internship frm ptcl sir i apply for the job but no can support i found this website and u r the only person to help me sir i belong to swat and we r vary poor i m jobless i will vary happy if found job in ptcl compny sir my contact number is 03449681880 sir u know the situation of pakistan thank u sir i m waitng

our ptcl line is totally death please repair our ptcl line 0722654233 my line death about 20 day no one repair my line so please you take action

To,
The President of PTCL Islamabad.

Subject : Uncooperative Management.

Respected Sir,

Almost 12 days back , I applied for a new connection. Although the line-man has set-up the connection and I was even allotted with the telephone number (021-34300418) but did not launch it and told me that it would be launched by the next day. But still , It hasn't launched. As to investigate , I contacted Mr.Bhutto , the SDO of P.E.C.H.S Telephone Exchange, to know whats the matter. Although I was very gentle and polite with , he still was very rude and was very uncooperative. He told me that , I can contact to anyone i want but he wont open the line. He Is very Irrespective With me on the phone. Please help!
Your Sincerely,
Ali Ahmed.
Bungalow
No. I-H/49 Street no.4 Falcon Complex, Shaheed-e-Millat Road.
Cell No: 0300-2104892

our ptcl line is totally death please repair our ptcl line (021-34591550 )my line death about 30 day no one repair my line i complain at 1218 but still same issue no one resolve my problem and no one is ready to listen me... what i do now.. please you take action and solve this problem
Regards
Syed Sajjad Hussain Shah
0333-3715227

Assalam-o-Alaikum Sir I am very sorry to Complaint with you
The previous 24 days is under my 1218 PTCL is closed on the Main Complaint is 8 times but not received any reply

sir thhis my 2nd comments i m waitng for agood job in pakistan

dear sir my telephone no. 042-36843245 is dead since one month many times complaint on telephone no.042-36817786 divisional engineer baghbanpura lahore and 042-36844566 sdo baghbanpura lahore but not postive response

AOA DEAR SIR
We advise that the connection *042-042-37224102-37221839-37224638
is out of order for a considerable long time and despite our
repeated complaints and personal requests to the concerned
lineman/ and online, the complaint could not be
rectified as yet. We are facing great hardships to
the prevailing situation.
KUM DEAR SIR
We therefore, request you to please
intervene into the matter and instruct the concerned staff
to rectify the defect without any further delay.

Thanking you,

salam n hope u will be fain sir. sir g mera ptcl no 0652460171.15 days sy faulty h multan khanewal kabirwala sb ko kh k deakh lea h but koi kuch nae hwa sir ap sy requst h k yea agar ap ka mehkma esy nae thk kr sakta tho usy disconect krwa dyn.. thank u.best regard imran shahid from kabirwala

Sir, I have ragisterd complaint to 1212 at deted 18-9-2012 at about 50 time but result is 0 no respons from any afficals of p t c l after 37 days my ptcl and DSL Stil stoped. I REQVEST to ptcl Authorty to solve my problum soon my ptcl number is 34576458 add= shah faisal colony air port telephone exchange karachi

To: TAIMUR QADIR KHATTAK
E.V.P REVNUE ASSURANCE PTCL H/Q
ISLAMABAD.
Subject: Apply Job as a Technician, Line Man or Office Work
Respected sir,
With due respect it is stated that I served in PTCL/ DSL Complaints since 2010 at FUture Computers Guddu, District Kashmore. Sir, Please give me a permanent job in PTCL because that is my dream and aim, iam a responsible and hard worker man you are clear from your Guddu Exchange Distt Kashmore. Iam waiting for your answer and I hope you are agree with me. Thank you for your kindness.
Yours faithfully
Muhammad Ali
+923137380500, +923059816640
Present Address:
House # B-8 Wapda Colony TPS Guddu Distt Kashmore

aslamuglakum I am complaint no78 on dated 04/09/2014 this number new allowed me and DSL but not work and not tone from three days please help me my new allowed nember # 0937844696. and my cantect # 03005710446

sir i have lodge complaint of my telephone no 0966719706 (no dial tone) on 10/09/2014 but till the my no is not functioning.

salam sir mera phone 35179192 pichly 6 days se kharaab hai 3 se 4 baar complain karayi hai magar koi line man fone theek karny nahi araha.......fone ki waja se mera dsl broadband bhi kharab hai sir kindly resolve my complain thanx.........my mobile number is 03224246878

salam sir mera phone 35179192 pichly 6 days se kharaab hai 3 se 4 baar complain karayi hai magar koi line man fone theek karny nahi araha.......fone ki waja se mera dsl broadband bhi kharab hai sir kindly resolve my complain thanx.........my mobile number is 03224246878

i need urgent job in ptcl i am a good dsl installer

03115559005 my munber sir

R/Sir,
It is submitted for your kind information that i have ragisterd my complaint regarding (Dead Phoneline) several times since 04.09,2014 but still no respones from PTCL Department.Your prompt action shall be highly appreciated. My complaint no(01) & contect number is 03242308134. Thanks

salam sir mera phone no> 0722578243<pichly 10 day se kharaab ha date 04/09 2014 sa kharaab ha jes ka complain no 51 ha sir kindly my problum soon my ptcl complain thanx.......

To,
Pakistan Telecommunication Limited Zonal Office

Subject: Our Telephone or DSL Problem.

Dear Sir/Madam,

Our PTCL number 0213-6406767, this line is out of order from few days. We have enabled DSL facility on this number which is also not working properly. I have launched many complaints regarding this matter but no one is responding properly. Kindly resolve my issue I will be very thankful to you. Following complaint numbers are for your reference;
Complaint Number.
Date Complain Number Statius
16-Septamber-2014 34 Broadband DSL Problem
25-Septamber-2014 36 Authentication Problem
08-Septamber-2014 45 Authentication Problem
03-October-2014 13 Phone Death
01-October-2014 53 DSL Problem
02-October-2014 31 DSL Problem

You may reply to me at this email or call me at (phone number).
Sincerely,
Muhammad Ishaq

Name: Muhammad Ishaq
Address: House No # M-49 Street No # 03 Abu Zar Gaffari Colony Sec 11/12 Orangi Town Karachi.
Email I.D: m.ishaq1990@hotmail.com
Cell Phone Number: 0312-3333007

sir app se guzarish hai kay mai bari muskil se 1month ka pkg karwata ho par mere evo mahinay kay 5 din chalti hai aur mere complain par koi ghor bhi nai karta speed itni slow hai kay page bhi muskil se open hota hai mai 15 din se complaint kar raha ho par ye theek hi nai kartay sir allah app ko kush rakay mere evo no hai (0533227857)my mob no(03338426181)thanks sir

sir app se guzarish hai kay mai bari muskil se 1month ka pkg karwata ho par mere evo mahinay kay 5 din chalti hai aur mere complain par koi ghor bhi nai karta speed itni slow hai kay page bhi muskil se open hota hai mai 15 din se complaint kar raha ho par ye theek hi nai kartay sir allah app ko kush rakay mere evo no hai (0533227857)my mob no(03338426181)thanks sir

REGISTERED POST
-------------------------
MOST SERIOUS COMPLAINT
==========================
TO,
Mr AMIR TARIQ ZAMAN SAHIB
The Chairman PTCL ISLAMABAD

SUBJECT ILLEGALLY DISCONNECTION OF PHONE CONNECTION 051-4907432 OF
ONE 75 YEARS OLD AGED PATIENT OF HEART,ASHTAMA BY YOUR
GHUTIYA TYPE N EECH KHANDAN OFFICERS OF BILLING SECTION
IN SPITE OF REGULARY PAYMENT OF ALL PHONE BILLS
====================================================
R/Sir,
ALLAH has made you the Chairman PTCL BUT it is very pity to say that you are not taking any interest in set right the most worst working position of billing section,

I am saying this because of the following reasons

1)- I am one of the 75 years old aged citizen of Pakistan and a serious patient of Heart , Ashtama, Sugar etc

2)- That I had paid phone Bill of 5/2014 of Rs 820/ on 20-06-2014 at Nadira Kiosk Iq1bal Town Rawalpindi but your concerned staff has not posted this payment in the ledger Register upto 9-09-2014 and your NEECH KHANDAN Staff has given me great tension and worries. May ALLAH reveal severe AAZAB upon them .
PAGE-2
-----------
3)- That I have paid bill of July of Rs 2480/- on 9-09-2014 with arrears of May and June 2014.

4)- That I just received phone Bill of August issued from PTCL on 15-09-2014 But your NJEECH KHANDAN STAFF has not posted both paid bills in the ledgers.

5)- That your NEECH KHANDAN Officers has disconnected my phone connection in spite of paying all bills plus one repayment of may 2014 Bill.

6)- That It is bad efficiency of your PTCL Department

7)- Please let me know what was my fault and why your NEECH KHANDAN OFFICERS have disconnected my phone connection

8)- That I have tried to submit my this complaint to you through email but you have not mentioned your email address of the PTCL Complaint Cell in your PTCL web site

9)- That your NEEC H KHANDAN OFFICERS (Who are playing Cards during office hours) have tried to murder me by doing my Heart ATTACk

10)- That It is my BUD DUHA that ALLAH MAY REVEAL SEVERE AAZAB UPON SUCH CRUEL OFFICERS OF BILLING SECTION.

PAGE-3
=======
11)- That INSHALLAH the AAZAB OF THE ALLAH WILL SOON BE REVEALED UPON THE CONCERNED CRUEL OFFICERS OF PTCL AND INSHALLAH YOUR CONCERNED OFFICERS WILL BE DIED VERY SOON BY THE SEVERE AAZAB OF THE ALLAH.

12)- That only MARTIAL GOVERNMENT IS FIT TO TEACH A SERIOUS IBRATNAK LESSON TO ALL MOST CRUEL OFFICERS OF PAKISTAN

13)- If there would existed only one officer of GOOD BLOODED FAMILY, then such incident would not happened with me.

14)- Now It is requested to kindly disconnect my phone connection

15)- I will get my phone connection(If I remained alive) when either Martial Law Govt would come in this Islamic country of Pakistan OR a good officer of good blooded family would come on the post of chairman PTCL.

16)- Because I think that you will never take any action against your irresponsible and most inefficient officers of PTCL Billing Section by termination of their services without any hesitation in order to teach them an IBRATNAK LESSON for the improving of the working system of your PTCL Department..

17)- I am also submitting this most serious complaint to the Chief Justice of Supreme Court of Pakistan for taking legal action against your PTCL Department.

18)- All officers of PTCL should note that RAJA GHAZANFAR ALI KHAN is one of the most honest, most patriotic and sincere person of Pakistan and he has observed the history of both eras of Pakistan ie one before Partition and second after partion. He only fear from ALLAH
Page-4
-----------
but does not fear from any cruel and powerful officers of Pakistan because all the graves of cruel and innocents persons are alike in any graveyard of Pakistan.
Thanking you in anticipation

YOUR SINCERELY
RAJA GHAZANFAR ALI KHAN ADOWALIYA
MA (Political Science)
PRESS ESSAY WRITER & Social Worker
Iqbal Town, Rawalpindi-46300
Date 30-09-2014
================
Copies to for necessary
1)-The Chairman NADRA .
Your are also involved on doing cruelty upon rightless people of Pakistan because your most all Nadra kiosks are not forwarding the list of paid bills to the respective utility billing department .I WILL request you to close all the Nadra kiosks of the country .

2)-The Governor STATE BANK OF Pakistan,
He is kindly requested to kindly direct strictly to all the Managers of the scheduled Banks to accept the payment of utility bills from the consumers from 9-00 AM uptill 22-00 PM in most respected ways in stead of accepting payment in most insulting ways as per standing order of ex president General Perrvaiz Musharaf

It is alsorequested that in future ,no any bank will do GHUTIA Type Act to stand all consumers out of bank premises to receive their utility bills in most insulting way.
If banks are not obeying this order, then Martial Govt will set right
All the banking managers by lashing 50 Nos hard whips on the bared backs of the bank managers because banks officers are not doing AHSAN UPON consumers. They are taking an huge amount of commission of billion of of rupees, from the utility Bills Issuing Department s

3)- The Director Genera ISPR RWP.

Dear Sir

my broadband dsl new connection is first day from not work

i am still facing problem please you check my complaint number 15/51/62 and my tele phone number 021-35640425

awaiting your swift reply

best regards
abdul rahim
0321-35640425

Dear Sir

my broadband dsl new connection is first day from not work

i am still facing problem please you check my complaint number 15/51/62 and my tele phone number 021-35640425

awaiting your swift reply

best regards
abdul rahim
0321-35640425

PTCL walay saaray apni Mothers ko chode kar paida huay hain ...inki request mut karo ...inko Gaalian do....Saaray Aik number ke HARAMEE Dallay Kanjar....Kutti me bachay hain ...Tareef ke liay alfaz nahin miltay....

kon banay ga karor pati?sirf ek sawal ka jawab dein karor rupiya haasil karain Q; PTCL mein kaam karnay walay afraad ki taadad bataein jo bayghairat na hon ya haram k na hoon ?a:1 B:2 C: 3 D:koi nahin ?

signal pro with evo. 1000s of complaints but no respnse. jaranwala dist faisalabad.
0313-9996669
plz fwd issue to
Walid Irshaid
President & Chief Executive Office

My telephone#021-36960483 remains closed 10 to 15 days every month from the date of connection. This number is closed for the last one month. I have registered complaints on 1218 on daily 4/5 times basis. This number is till closed. I have reminded to your representatives that when will your lineman Nusrat should not take interest it will not be rectified. I tried my best to meet the responsibles of New Karachi Exchange but all in vain. If this number will not be in order in 24 hours I will be request to close the line and internet. Because I am in tension from when I have taken this connection

AOA,Sir hope u r fine.I ordard dsl conactoin at my number 0423-7507453 almost 2 months ago but no response but but but DSL service & installation charges be added in the bill before of any activation.I went PTCL office related my area(SamanAbad LHR) & request them about bill correction.Thay lessed dsl service charges but not installation charges.thay asked me about dsl activation again and that day dsl device be provided me.But the dsl was not activate.I complained several times but there was no response.I have been going many times at PTCL office related for last month but thay ignor & dont take any action my complain.I request with u plz solve my problem & activate my services.

MUHAMMAD WASEEM TAHIR
0301-4663922
0320-2663922

Dear Sir,

Its been more than 2 weeks my PTCL telephone and Wifi connection are not working. I have complaint several times. After having a useless complaint number I got nothing . I would appreciate if some one resolve the issue.My number is 021-36405010. After installation of wifi I used net only one day .

Regards,

Umair Khan
0322-2199746

Sir chairman ptcl has taken 500,000 bribed from me to given permission to start gateway as side business

Muhammad Arshad 03215851457

I am in trouble my ptcl 021-34497402 have been malfunctioning and dead since last 04 days, I registered my complain on dated: 10/11/14, complain no is:50. (But still waiting yet)

Please troubleshoot and solve my ptcl and broadband issue on urgent basis.

I am still waiting.

Nadir Buksh
Ptcl: 021-34497402
mobile: 03453279445

Respected sir,

i beg to state that my ptcl no 0523612456 was not working since one month.

i submitted many complaint, unfortunately no body is ready to solve the problem.

We are very much disappointed with the current situation even ready to disconnect the service and local ptcl operator is not ready to hearing us and not ready to correct the number or internet services.

It is requested, please do the needful and oblige.

Thanking you with best regards

Rana Qasim
0345-4853381

Street Masjid Rehmat ul alamin
Mohala Shuja Abad,

Zafar wal road, sialkot

Can any one please provide me the email adress of ptcl hihger authorities. All the agents at CS center are stupid & idiot.
I am using PTCL evo nitro & they are unable to resolve my issue from last 3 yeras.

Thanks
ovais
03009297922

r /sir , it is requested to your kind that I am facing big problems land line number 0243650243 DSL not working properly I can't download any item mostly NY number out of Oder u have visit many time sub division office such SDO ,d e phones line men but thy paid deaf ears plz solve my problem

sir mein gujranwala sy bat kar raha ho mera number 055 4297368 hy sir mera net sara din band rehta hy humy peoples colony exchange lagti hy agr hum complain jama karwai tu aik din k net sahi ho jata hy phir band hojata hy sir exchange mein koi banda hamary sath corporarte nahi karta sir mein her mahiny bill time per ada karta ho lakin pury mahiny mein sirf din net ata hy sir mein free ka bill ada kr raha ho sir meharbani kr k hamary nret ka masla hal kar dein plz

sir main DG khan pull daat say bol raha hon .sir hamari app say yah request hay kah hary ptcl conecshion ke speed inthahiy slow hay .is key reshion yah hay kah yhan per optical faber nahin hay 1000 say abov conecshion hain .laken system ko ko upgrate nahin keya ja raha tamam loog peryshan hain .OR apnay conecshion desconect kara rahay hain .Lokal aeria walay koi ACSHION nahin lay rahay .Agar complan karo to ak DIN net chalta hay pher band ho gata hain qio kay load bahot hay .Pleas maher bani farma ker hamari Reqet per Action liya gay or logon ke peray shanio dor ho.Ta ptcl service say enjoy ker saken.THANKS

Dear Sir,
I am Imbisat Ali From Karachi Bufferzone . My P.T.C.L is out of order since long and I have made several complaints for this But The P.T.C.L Line Has not Repaired Yet. I request You To Look Into This Matter As Soon As Possible . My P.T.C.L Number is 36973307

Thanking You For Your Co-operation

sir main DG khan pull daat say bol raha hon .sir hamari app say yah request hay kah hary ptcl conecshion ke speed inthahiy slow hay .is key reshion yah hay kah yhan per optical faber nahin hay 1000 say abov conecshion hain .laken system ko ko upgrate nahin keya ja raha tamam loog peryshan hain .OR apnay conecshion desconect kara rahay hain .Lokal aeria walay koi ACSHION nahin lay rahay .Agar complan karo to ak DIN net chalta hay pher band ho gata hain qio kay load bahot hay .Pleas maher bani farma ker hamari Reqet per Action liya gay or logon ke peray shanio dor ho.Ta ptcl service say enjoy ker saken.THANK

Sir Mera name Ali Raza NAsir ha 2 years se oper ho gya mujhe ptcl brodbend r smart tv lagwaye
jab se ptcl lagywaya ha us me se shore nehi jata r line se net bar bar disconect r samrt tv k chanel b ruk ruk k chalte ha bar bar complain kerwai koi masla hal nehi hoa r abi meri telephone line he utar ge ha no dial tone bill b pay kr rehe ha koi faida nehi na koi hal ha is bat ka kya kero my num ptcl 0556609140 plz mera masla hal kerwa de r mera jazz ka num ha 03013091340

sir main DG khan pull daat say bol raha hon .sir hamari app say yah request hay kah hary ptcl conecshion ke speed inthahiy slow hay .is key reshion yah hay kah yhan per optical faber nahin hay 1000 say abov conecshion hain .laken system ko ko upgrate nahin keya ja raha tamam loog peryshan hain .OR apnay conecshion desconect kara rahay hain .Lokal aeria walay koi ACSHION nahin lay rahay .Agar complan karo to ak DIN net chalta hay pher band ho gata hain qio kay load bahot hay .Pleas maher bani farma ker hamari Reqet per Action liya gay or logon ke peray shanio dor ho.Ta ptcl service say enjoy ker saken.THANK

Dear Sir,

My ptcl numbers 042-35421912 and 042-35427373 are out of order from two weeks. I have registered complaint on 1218 many times but no response. Please Solve this problem as soon as possible.

Reagards.

My ptcl numbers 051.2207156 out of order from one week. I have registered complaint on 1218 many times but no response. Please Solve this problem as soon as possible.

si r main dgkhan city k ilaka pull daat sa ap sa request karta ho pls humary ilaka main aptical fabir nahi hai net nhai chalta agair complain karo 1din take phir band .local sab koi action nhi .bus conactin discont ka lo jawab malta hai .1000 conaction hai sir laken no action.pls ap sa dobara request ki hai pls action .allah ap ko khush raka.pls pls .net use ka bagar bill payment kana parta hai tenshion hoti hai pls sir

Hon'ble Sir,

I have lodged a complaint No.46 and then 14 for restoration of my residential PTCL No. 081-2672121 but despite elapsing of one week period no one bothered to attend this complaint even reminded repeatedly.
It is regretted to point out that non-attending the complaint or facilitating the customer shows the mismanagement of this reputable institution which ultimately turn in to complete failure of the institution.. This attitude will not bring positive trend in business / marketing of the institution.
You are therefore, requested to look into the matter immediately and get clarification from the delinquent officers.

Sincerely Your.s

Saleh Muhammad

dear sir,
my Ptcl Broadband not working since 24th May 2015 i launch my complain to PTCL but they are not responding my complain please resolve my complain my net connection still stop

Hon'ble Sir,

Thank you for kind and immediate action, please. Problem resolved and obliged. Kindly keep up the reputation of the institution.

I shall remain thankful to you for ever.

Hon'ble Sir,
Thank you for kind and immediate action, please. Problem resolved and obliged. Kindly keep up the reputation of the institution.
I shall remain thankful to you for ever.
Sincerely Yours,

Saleh Muhammad

I have a dsl 2mb connection.as per announcement and message received from the PTCL that my connection has been promoted to 4 MB but it is astonishing that the speed of the net is less than ! MB and I am also facing slow browsing speed infact sometimes in peak hours downloading speed drops down to 40 to 50 kbps. I have also lodged a complaint which No.is 70 but neither the problem has been resolved nor any official contacted up till now ( I think this is totally fake announcement ) and PTCL should have to improve their service before the fake announcement

I have a dsl 2mb connection.as per announcement and message received from the PTCL that my connection has been promoted to 4 MB but it is astonishing that the speed of the net is less than ! MB and I am also facing slow browsing speed infact sometimes in peak hours downloading speed drops down to 40 to 50 kbps. I have also lodged a complaint which No.is 70 but neither the problem has been resolved nor any official contacted up till now ( I think this is totally fake announcement ) and PTCL should have to improve their service before the fake announcement

Aoa-walid sir, im blong to media channel if u not take action against this event thn we show u what is mdia powr.whenever i com to OSS MBG i foun that she was busy in personal aactivties like fbok,prsonal cal nd Gossip to someone.im disaipointed to ur employers mis inchraj disrespectful attiutude towrds me nd other custmer. As u higher authority shouldii know about this situiation nd take strict action against inchraj. Your cctv camera can you the clear image about ur staff nd also see the attached vedio what is the happend there i. was waiting my turn bt my turn always come 30, 40 mints. She was nd other not attation to me and other custmers.they did not know how to deal wit hcustomer. I hope that u look into this mtter nd take the necessary action whn deem proper short sitiuation. U can also se e the attachment vedio.

Aoa-walid sir, im blong to media channel if u not take action against this event thn we show u what is mdia powr.whenever i com to OSS MBG i foun that she was busy in personal aactivties like fbok,prsonal cal nd Gossip to someone.im disaipointed to ur employers mis inchraj disrespectful attiutude towrds me nd other custmer. As u higher authority shouldii know about this situiation nd take strict action against inchraj. Your cctv camera can you the clear image about ur staff nd also see the attached vedio what is the happend there i. was waiting my turn bt my turn always come 30, 40 mints. She was nd other not attation to me and other custmers.they did not know how to deal wit hcustomer. I hope that u look into this mtter nd take the necessary action whn deem proper short sitiuation. U can also se e the attachment vedio.

Aoa-walid sir, im blong to media channel if u not take action against this event thn we show u what is mdia powr.whenever i com to OSS MBG i foun that she was busy in personal aactivties like fbok,prsonal cal nd Gossip to someone.im disaipointed to ur employers mis inchraj disrespectful attiutude towrds me nd other custmer. As u higher authority shouldii know about this situiation nd take strict action against inchraj. Your cctv camera can you the clear image about ur staff nd also see the attached vedio what is the happend there i. was waiting my turn bt my turn always come 30, 40 mints. She was nd other not attation to me and other custmers.they did not know how to deal wit hcustomer. I hope that u look into this mtter nd take the necessary action whn deem proper short sitiuation. U can also se e the attachment vedio.

I have a dsl 2mb connection.as per announcement and message received from the PTCL that my connection has been promoted to 4 MB but it is astonishing that the speed of the net is less than ! MB and I am also facing slow browsing speed infact sometimes in peak hours downloading speed drops down to 40 to 50 kbps. I have also lodged a complaint which No.is 70 but neither the problem has been resolved nor any official contacted up till now ( I think this is totally fake announcement ) and PTCL should have to improve their service before the fake announcement
With regards
Darwesh Khan Ph # 0912587229

I have a dsl 2mb connection.as per announcement and message received from the PTCL that my connection has been promoted to 4 MB but it is astonishing that the speed of the net is less than ! MB and I am also facing slow browsing speed infact sometimes in peak hours downloading speed drops down to 40 to 50 kbps. I have also lodged a complaint which No.is 70 but neither the problem has been resolved nor any official contacted up till now ( I think this is totally fake announcement ) and PTCL should have to improve their service before the fake announcement
With regards
Darwesh Khan Ph # 0912587229

I have a dsl 2mb connection.as per announcement and message received from the PTCL that my connection has been promoted to 4 MB but it is astonishing that the speed of the net is less than ! MB and I am also facing slow browsing speed infact sometimes in peak hours downloading speed drops down to 40 to 50 kbps. I have also lodged a complaint which No.is 70 but neither the problem has been resolved nor any official contacted up till now ( I think this is totally fake announcement ) and PTCL should have to improve their service before the fake announcement
With regards
Darwesh Khan Ph # 0912587229

Dear Sir,
Assalam o Alaikum!
I have DSL connection from April to till date but i have lots of problem regarding this connection, the Peoples in our side are very corrupt, when we need knew connection they demand money without demand notice. I have complain through help line and as well as i also report to Mr.Qamar (Divisional Engineer Paris Road district Sialkot) but nobody come for clear our issue regarding my net connection. i have faced lots of problem from our side worker. i already explained to Divisional Enginner Paris Sialkot but there is no response yet.
Please coordinate with these people & strictly told them about there duty.
why lineman not come in his duty and his duty handle by security guard(Jawed, exchange name bagyari Tehsil pasrur district Sialkot).
i just inform you that jawed is very corrupt man if some body give him monthly then there is not problem about his net and if some body don't give him money than sure he torture his customer and if you need evidence against him i will provide also.
Please take a strong action against him otherwise i have to find an other way.
Security Guard name Jawed (Exchange-Baghyari Tehsil Pasur District Sialkot) is very corrupt, he is handling the activities of lineman mehmood, when we call him he didn't pickup our call and if pickup he told today i will come but not come & keep in mind i have only net problem.
My complain number is 39
SDO Name Khaliq (Tehsil Pasur District Sialkot)
Lineman name Mehmood (Exchange-Baghyari Tehsil Pasur District Sialkot)
Security Guard name Jawed (Exchange-Baghyari Tehsil Pasur District Sialkot)
Name of Customer -Muhammad Arslan Akram Sulehria
Exchange name-Bagyari Tehsil Pasrur District Sialkot
Phone number-0526640277

Dear Sir,
Assalam o Alaikum!
I have DSL connection from April to till date but i have lots of problem regarding this connection, the Peoples in our side are very corrupt, when we need knew connection they demand money without demand notice. I have complain through help line and as well as i also report to Mr.Qamar (Divisional Engineer Paris Road district Sialkot) but nobody come for clear our issue regarding my net connection. i have faced lots of problem from our side worker. i already explained to Divisional Enginner Paris Sialkot but there is no response yet.
Please coordinate with these people & strictly told them about there duty.
why lineman not come in his duty and his duty handle by security guard(Jawed, exchange name bagyari Tehsil pasrur district Sialkot).
i just inform you that jawed is very corrupt man if some body give him monthly then there is not problem about his net and if some body don't give him money than sure he torture his customer and if you need evidence against him i will provide also.
Please take a strong action against him otherwise i have to find an other way.
Security Guard name Jawed (Exchange-Baghyari Tehsil Pasur District Sialkot) is very corrupt, he is handling the activities of lineman mehmood, when we call him he didn't pickup our call and if pickup he told today i will come but not come & keep in mind i have only net problem.
My complain number is 39
SDO Name Khaliq (Tehsil Pasur District Sialkot)
Lineman name Mehmood (Exchange-Baghyari Tehsil Pasur District Sialkot)
Security Guard name Jawed (Exchange-Baghyari Tehsil Pasur District Sialkot)
Name of Customer -Muhammad Arslan Akram Sulehria
Exchange name-Bagyari Tehsil Pasrur District Sialkot
Phone number-0526640277

Assalamualaikum PTA Team!

i am complainting at 1218 for my dsl problem many time and every time a unique complaint no is given but my complaint is closed automatilcally i dont know how?..... i also have verbally complainted to PTCL's representative Mr Altaf about the issue he says why do you complaint at 1218 now your problem will be resolved by 218 only, i will not attend your complaint..... please tell me how to resolve the dsl issue i am an online job employee i cannot afford such type of attitude from PTCL side.... Mr altaf only works for them who pay to him and i dont have HARAM money to give him.... who will pay the bill of the days in which i did not used DSL its 9th day i am without services.I request the respected PTA team to take action against this type of blacksheeps which dont want to grow up the Customers of company. please do something to resolve my issue .
Majid Haq from Tehsil Kallur Kot distt bhakkar
03347624190
0453200291

Sir
0213-2750678 complan no 06
21 days se telephone dade para he koi respond nai kar raha na to exchange me koi jawab deraha he na koi line man plz ap is problem ko resolve karwee agr si nai hosakti tu mere ko baa deyajaee to me apna phone nekal ka mehkdooooo

Sir, Have severed Ptcl. for 18 years and taken VSS under scheme announced by the department/PTCL. the question is that at the time of taken vss I m assured by the department that you entitled to give pension so far while a rule is available in constitution of Pakistan that any one who served 5 continuous year he should be paid pension and allied benefits . but till date I have yet to received any pension papers or objection. Sir, it un just towards my services and violation of rules and regulations as well. because when It was Central Government department at the time of my appointment and who knows the situation i face because all loyalty with Government of Pakistan and then it has been huge changes in the department such Pakistan Telecommunication Coropration, then PTCL. and then take over the control by Ittisallat (Telecommunication). I think you better understand my situation.

Regards,

Musharraf Hameed,
Ex-Employee PTCL VSS Opties
No.178900039
Cell.No.0333-2378629
karachi Region. I I Chundrigar road, Karachi.

Sir, Have severed Ptcl. for 18 years and taken VSS under scheme announced by the department/PTCL. the question is that at the time of taken vss I m assured by the department that you entitled to give pension so far while a rule is available in constitution of Pakistan that any one who served 5 continuous year he should be paid pension and allied benefits . but till date I have yet to received any pension papers or objection. Sir, it un just towards my services and violation of rules and regulations as well. because when It was Central Government department at the time of my appointment and who knows the situation i face because all loyalty with Government of Pakistan and then it has been huge changes in the department such Pakistan Telecommunication Coropration, then PTCL. and then take over the control by Ittisallat (Telecommunication). I think you better understand my situation.

Regards,

Musharraf Hameed,
Ex-Employee PTCL VSS Opties
No.178900039
Cell.No.0333-2378629
karachi Region. I I Chundrigar road, Karachi.

Sir, Have severed Ptcl. for 18 years and taken VSS under scheme announced by the department/PTCL. the question is that at the time of taken vss I m assured by the department that you entitled to give pension so far while a rule is available in constitution of Pakistan that any one who served 5 continuous year he should be paid pension and allied benefits . but till date I have yet to received any pension papers or objection. Sir, it un just towards my services and violation of rules and regulations as well. because when It was Central Government department at the time of my appointment and who knows the situation i face because all loyalty with Government of Pakistan and then it has been huge changes in the department such Pakistan Telecommunication Coropration, then PTCL. and then take over the control by Ittisallat (Telecommunication). I think you better understand my situation.

Regards,

Musharraf Hameed,
Ex-Employee PTCL VSS Opties
No.178900039
Cell.No.0333-2378629
karachi Region. I I Chundrigar road, Karachi.

Dear Sir,
Assalam o Alaikum!
I have broadband connection but i face lots of problem from the start to till date.our side lineman not come for solved our problem, only sometime security guard(Jawed) come for solve problem.If our net having some problem or our number not working we call lineman as well as security guard but they didn't pickup our call and if by mistake they pickup our call they reply today i will come but no body come. they are also taking money from us and if some body not give money specially to security guard(jawed) than there is lots of problems. i thing any technical issue should be solve free of cost, but if we didn't give them money we cannot solve our problem and after 1 week again net disconnected from exchange. Please take a strong action against our side SDO,Lineman and security guard.
Online complaint number is-72
Please let me know if you cannot solve this issue than i will contact with president of PTCL.
Name of Customer -Muhammad Arslan Akram Sulehria
CNIC# 3460275050945

Dear Sir,
Assalam o Alaikum!
I have broadband connection but i face lots of problem from the start to till date.our side lineman not come for solved our problem, only sometime security guard(Jawed) come for solve problem.If our net having some problem or our number not working we call lineman as well as security guard but they didn't pickup our call and if by mistake they pickup our call they reply today i will come but no body come. they are also taking money from us and if some body not give money specially to security guard(jawed) than there is lots of problems. i thing any technical issue should be solve free of cost, but if we didn't give them money we cannot solve our problem and after 1 week again net disconnected from exchange. Please take a strong action against our side SDO,Lineman and security guard.
Online complaint number is-72
Please let me know if you cannot solve this issue than i will contact with president of PTCL.
Name of Customer -Muhammad Arslan Akram Sulehria
CNIC# 3460275050945

Dear Sir,
Assalam o Alaikum!
I have broadband connection but i face lots of problem from the start to till date.our side lineman not come for solved our problem, only sometime security guard(Jawed) come for solve problem.If our net having some problem or our number not working we call lineman as well as security guard but they didn't pickup our call and if by mistake they pickup our call they reply today i will come but no body come. they are also taking money from us and if some body not give money specially to security guard(jawed) than there is lots of problems. i thing any technical issue should be solve free of cost, but if we didn't give them money we cannot solve our problem and after 1 week again net disconnected from exchange. Please take a strong action against our side SDO,Lineman and security guard.
Online complaint number is-72
Please let me know if you cannot solve this issue than i will contact with president of PTCL.
Name of Customer -Muhammad Arslan Akram Sulehria
CNIC# 3460275050945

Dear Sir,
Assalam o Alaikum!
I have broadband connection but i face lots of problem from the start to till date.our side lineman not come for solved our problem, only sometime security guard(Jawed) come for solve problem.If our net having some problem or our number not working we call lineman as well as security guard but they didn't pickup our call and if by mistake they pickup our call they reply today i will come but no body come. they are also taking money from us and if some body not give money specially to security guard(jawed) than there is lots of problems. i thing any technical issue should be solve free of cost, but if we didn't give them money we cannot solve our problem and after 1 week again net disconnected from exchange. Please take a strong action against our side SDO,Lineman and security guard.
Online complaint number is-72
Please let me know if you cannot solve this issue than i will contact with president of PTCL.
Name of Customer -Muhammad Arslan Akram Sulehria
CNIC# 3460275050945

dear sir AOA DGKHAN PULL DATT Near ghazi madical collage.no apticalfabir sir net chalda bhi nhi hai complain karo no respone. pls sir system up garede kay .ptcl sarvise use ho saka. pull datt dg khan city hai aur no action pls sir ap khuch order kar dy pls

dear sir AOA DGKHAN PULL DATT Near ghazi madical collage.no apticalfabir sir net chalda bhi nhi hai complain karo no respone. pls sir system up garede kay .ptcl sarvise use ho saka. pull datt dg khan city hai aur no action pls sir ap khuch order kar dy pls

dear sir AOA DGKHAN PULL DATT Near ghazi madical collage.no apticalfabir sir net chalda bhi nhi hai complain karo no respone. pls sir system up garede kay .ptcl sarvise use ho saka. pull datt dg khan city hai aur no action pls sir ap khuch order kar dy pls

Dear sir, i have broadband connection for home but i have lots problem regarding this connection.there is continous disconnection from exchange. If i have net problem and we want to contact with lineman he did not picup my call and sometime he reply you have to contact with security guard(jawed) and this man jawed is very corupt and lot of time i complain against him but yet there is action taken by ptcl. If somebody give him money then there is no problem of his connection and if some one not give money to security guard (jawed) than there is to much problem of net. Simply it means he collect monthly from his customer. Please take a strong action against him. My net number is 0526640277

HASEEB MURTAZA ABBASI : im shifted g-9/4 islamabad to ghouri town phase 5a islamabad.in g-9/4 ur service is excellent but now here in ghouri town islamabad ur exchange nil.all employee are college or university interni,we are not satisfy.i call to exchange here number 355 exist in tarli they misbehave i send ur there number plz change all staff number is 0515827138 and in phase 5a ur operator name abdul qadoos also misbehave and cant pick call his number is 03215287982.i face problem couple of days n they know that but still cant taken any action.
lastly say they misbehave.so that y i wanted to tel u first.if u do some thing is gud otherwise i look forward and chosen the next options.

HASEEB MURTAZA ABBASI : im shifted g-9/4 islamabad to ghouri town phase 5a islamabad.in g-9/4 ur service is excellent but now here in ghouri town islamabad ur exchange nil.all employee are college or university interni,we are not satisfy.i call to exchange here number 355 exist in tarli they misbehave i send ur there number plz change all staff number is 0515827138 and in phase 5a ur operator name abdul qadoos also misbehave and cant pick call his number is 03215287982.i face problem couple of days n they know that but still cant taken any action.
lastly say they misbehave.so that y i wanted to tel u first.if u do some thing is gud otherwise i look forward and chosen the next options.

HASEEB MURTAZA ABBASI : im shifted g-9/4 islamabad to ghouri town phase 5a islamabad.in g-9/4 ur service is excellent but now here in ghouri town islamabad ur exchange nil.all employee are college or university interni,we are not satisfy.i call to exchange here number 355 exist in tarli they misbehave i send ur there number plz change all staff number is 0515827138 and in phase 5a ur operator name abdul qadoos also misbehave and cant pick call his number is 03215287982.i face problem couple of days n they know that but still cant taken any action.
lastly say they misbehave.so that y i wanted to tel u first.if u do some thing is gud otherwise i look forward and chosen the next options.

HASEEB MURTAZA ABBASI : im shifted g-9/4 islamabad to ghouri town phase 5a islamabad.in g-9/4 ur service is excellent but now here in ghouri town islamabad ur exchange nil.all employee are college or university interni,we are not satisfy.i call to exchange here number 355 exist in tarli they misbehave i send ur there number plz change all staff number is 0515827138 and in phase 5a ur operator name abdul qadoos also misbehave and cant pick call his number is 03215287982.i face problem couple of days n they know that but still cant taken any action.
lastly say they misbehave.so that y i wanted to tel u first.if u do some thing is gud otherwise i look forward and chosen the next options.

HASEEB MURTAZA ABBASI : im shifted g-9/4 islamabad to ghouri town phase 5a islamabad.in g-9/4 ur service is excellent but now here in ghouri town islamabad ur exchange nil.all employee are college or university interni,we are not satisfy.i call to exchange here number 355 exist in tarli they misbehave i send ur there number plz change all staff number is 0515827138 and in phase 5a ur operator name abdul qadoos also misbehave and cant pick call his number is 03215287982.i face problem couple of days n they know that but still cant taken any action.
lastly say they misbehave.so that y i wanted to tel u first.if u do some thing is gud otherwise i look forward and chosen the next options.

AOA sir ptcl ka complaint per koi action nhi hota kay. ap ko 3 bar request ki laken khuch nhai ho .d g khan office main koi kam nhai hot na souty hai on ko pada hai khuch nhi ho ka.last bar ap sa request hai pull datt ka system up garet apticalfiber ly ai.pople ki khuch tiensen kam ho pls

sir, i complained to you on online e mail. But regret you have also not taken any action against site exchange people as our ph no. 32593118 is out of order since weeks.

sir, i complained to you on online e mail. But regret you have also not taken any action against site exchange people as our ph no. 32593118 is out of order since weeks.

sir, i complained to you on online e mail. But regret you have also not taken any action against site exchange people as our ph no. 32593118 is out of order since weeks.the area code is 021 karachi.

sir, i complained to you on online e mail. But regret you have also not taken any action against site exchange people as our ph no. 32593118 is out of order since weeks.the area code is 021 karachi.

sir, i complained to you on online e mail. But regret you have also not taken any action against site exchange people as our ph no. 32593118 is out of order since weeks.the area code is 021 karachi.

my phone no 021 32593118 remains out of order . Recently i have complained on 4.6.15 my complain no is 76, but no action taken.
I have also complained to you as well, but noi action taken against SITE karachi telephone exchange staff who are lazy, in efficient and corrupt.
Kindly take action and rectify the complain on regular basis thanks.

Date: ____________
The Divisional Engineer,
Pakistan Telecommunication Company Ltd,
New Karachi Exchange,
Karachi.Pakistan

Dear Sir,

We would like to bring into your notice that, the TOBISHIMA Corporation Engineering & Construction Company was working on a project (with the help of “JICA”) The Project for Improvement of Child Health Institute, Karachi in Islamic Republic of Pakistan. The project was started on October, 2013 and end on March, 2015.

We were using the services of PTCL for the time period mentioned above in detail.
As the project has been end on March, 2015, therefore we submitted applications at North Karachi exchange to close the PTCL numbers immediately, but we did not see any action regarding this. As per your policy, written application with advanced bill copies and internet device etc already returned.

This is requested to you please close these numbers on urgent basis. All numbers are on the name of Mr. Furquan Azhar . (Administrator of Site Project).

The detail of PTCL numbers and devices with their closing date are given below:

S # PTCL Landline No. Closing Date Advanced bill Date Amounts Remarks
1 021-36408824 04/02/2015 03/02/2015 3290 RTN Internet Device
2 021-36408825 01/06/2015 01/06/2015 11570 RTN Internet Device and paid Smart TV Device of Rs. 2000/-
3 021-36408797 30/03/2015 30/03/2015 7420 Paid amount for Internet Device of Rs. 500/-

The PTCL No 02136408824 has been already closed on date 04/02/2015 on my application but we again received defaulter bill from PTCL Nazimabad Revenue office Karachi. I had meeting with Mr. Aqeel and Mr. Shehanshah and they informed me that there is no dues are left for payment and the other side they sent again defaulter bill.

I hope you understand the problem and take immediate action regarding this.

Regards,

Furquan Azhar
Administrator Site Project
Sindh Govt. Children Hospital Karachi
St # 18 sector 14-B North Karachi
near Maria Home Nagan Chorangi, Karachi.

Cc: The President & C.E.O (State Life Building No1-A, Ist Floor, I.I.Chundrigar, Raod, Karachi.)
The Director, (PTCL Headquarters, Sector G-8/4, Islamabad.

JANAB G.M saab 4311840 is number ko chak karen meri i.d card ki copy ka galat istmal howa h... from shahzad.Bhatti chunian kasur./ me number contect 03006114503

salam sir hamari phone 6 days say dead hai 1218 per her roz complain kerta hon koi ata nahi sahi kernay 1218 waqlaqy roz kehtay hen aj sahi kerwatay per nahi hoti ap say guzarish hai ap kuch action lain hamara no hai 022-2661325 Hyderabad.

salam sir hamari phone 6 days say dead hai 1218 per her roz complain kerta hon koi ata nahi sahi kernay 1218 waqlaqy roz kehtay hen aj sahi kerwatay per nahi hoti ap say guzarish hai ap kuch action lain hamara no hai 022-2661325 Hyderabad.

mera phon number 0523305060 hay dsl lagwaya hay 2 mb ka pakige hay or mujay 1 mb ni mil rahi speet bi ni hay or downloading speet bi ni hay .mera mob number .03227415177 hay .complian kara kara kay thak gaya hoon ..aap kay dsl exang kay log baat sunnay kay liay teayar ni heen.badhi meharbani ho gi.

Dear sir,
Attention Please- Read my all above comments regarding my net connection problem and let me know when you will clear this issue. it is continuous disconnection from the exchange(Baghyari).
I have broad band connection for home but i have lots of problem regarding this connection. After 1 week or some time after 2 days there is continuous disconnection of my net. our side Ptcl lineman and SDO not cooperative. Lineman not come in our side for solving our problem only some time security guard(jawed) come and he is very corrupt man if some body give him money than there is no problem of his net. I have lots of time complaint but there is no positive response. My phone no is 0526640277 & and online complaint is 97

Dear Sir,
Attention Please-Read my all above comments regarding my PTCL connection problem and let me know when you will clear this issue.Sir i submit the application last month.Your Staff provide me connection wire and DSL modaim but they did not active my connection. I complain many more time SDO and Line man but there is no positive response and my connection is not active till now.I am request u to solve my problem.I am very Thankful to u. My name is Muhammad Ayyaz Nawaz s/o Muhammad Nawaz Basti Hadan mouza gajo hatta near Realway Station Shuja Abad Disst.Multan.My cinic No 36304-4377178-3 My contact No.03437284515

Dear Sir,
Attention Please-Read my all above comments regarding my PTCL connection problem and let me know when you will clear this issue.Sir i submit the application last month.Your Staff provide me connection wire and DSL modaim but they did not active my connection. I complain many more time SDO and Line man but there is no positive response and my connection is not active till now.I am request u to solve my problem.I am very Thankful to u. My name is Muhammad Ayyaz Nawaz s/o Muhammad Nawaz Basti Hadan mouza gajo hatta near Realway Station Shuja Abad Disst.Multan.My cinic No 36304-4377178-3 My contact No.03437284515

Dear Sir,
Attention Please-Read my all above comments regarding my PTCL connection problem and let me know when you will clear this issue.Sir i submit the application last month.Your Staff provide me connection wire and DSL modaim but they did not active my connection. I complain many more time SDO and Line man but there is no positive response and my connection is not active till now.I am request u to solve my problem.I am very Thankful to u. My name is Muhammad Ayyaz Nawaz s/o Muhammad Nawaz Basti Hadan mouza gajo hatta near Realway Station Shuja Abad Disst.Multan.My cinic No 36304-4377178-3 My contact No.03437284515

Dear Sir,
Attention Please-Read my all above comments regarding my PTCL connection problem and let me know when you will clear this issue.Sir i submit the application last month.Your Staff provide me connection wire and DSL modaim but they did not active my connection. I complain many more time SDO and Line man but there is no positive response and my connection is not active till now.I am request u to solve my problem.I am very Thankful to u. My name is Muhammad Ayyaz Nawaz s/o Muhammad Nawaz Basti Hadan mouza gajo hatta near Realway Station Shuja Abad Disst.Multan.My cinic No 36304-4377178-3 My contact No.03437284515

Dear Sir,
I have placed an order for PTCL connection with broadband facility and PTCL staff provided me with the wire connection as well as Modem. But till now there is no internet access. I have contacted many times with SDO as well as Line Man but they poeple say every time we will contact back you soon. So please give directions to your subordinates in you kind control.

My Name is Advocate Nadeem Akhtar. CNIC. 32303-9606602-9 Phone # 03326818897

Aslam alekum
sir we are old customer of ptcl 0723-652662 from 2003,and my father Abdul wahid soomro is a retired ptcl employee from 2005 ,but we are facing lot of issues regarding the service of ptcl broadband ,we got broadband connection one year ago ,but we are unable to use internet from 3 months and our connection was misused to someone else who was using this and we complained every day almost but the issue was not resolved the Sdo ilyas chandio and imdad soomro forced us to change our number , after all the bill is coming every month ,and we are paying that ,whenever we complained to 1236,or R.o office sukkur the staff of mirpur mathelo kept contact with us and forced us to remove that complaint ,now the problem is MR imdad soomro give connections to other peoples and they are enjoying internet but the original persons are unaware from this and they bear the heavy bills ,imdad soomro is using very rude behavior ,sometimes he allowed us to complain even in head office and challenged that nothing will be happen to me,
MR ilyas chandio is also favours his employees and staff ,even though he is a sdo in mirpurmathelo .my request is that please ensure me to able my connection and give me full leniency in bill because we are complaining from 3 months ,
Regards
ABDUL BASIT S/O ABDUL WAHID soomro
BHITTAI COLONY MIRPUR MATHELO
0333-3616433
0723-652662

Aslam alekum
sir we are old customer of ptcl 0723-652662 from 2003,and my father Abdul wahid soomro is a retired ptcl employee from 2005 ,but we are facing lot of issues regarding the service of ptcl broadband ,we got broadband connection one year ago ,but we are unable to use internet from 3 months and our connection was misused to someone else who was using this and we complained every day almost but the issue was not resolved the Sdo ilyas chandio and imdad soomro forced us to change our number , after all the bill is coming every month ,and we are paying that ,whenever we complained to 1236,or R.o office sukkur the staff of mirpur mathelo kept contact with us and forced us to remove that complaint ,now the problem is MR imdad soomro give connections to other peoples and they are enjoying internet but the original persons are unaware from this and they bear the heavy bills ,imdad soomro is using very rude behavior ,sometimes he allowed us to complain even in head office and challenged that nothing will be happen to me,
MR ilyas chandio is also favours his employees and staff ,even though he is a sdo in mirpurmathelo .my request is that please ensure me to able my connection and give me full leniency in bill because we are complaining from 3 months ,
Regards
ABDUL BASIT S/O ABDUL WAHID soomro
BHITTAI COLONY MIRPUR MATHELO
0333-3616433
0723-652662

sir main samjda da ki d.g. khan waly work nhai karty laken yah sab ak jasy hai ap ko 3 bar complain ki ho khuch nhai .allah hi hafiz hai hum sab ka.main pull daat ki rehashi ho aur yah dsl tak nahi chalta pls system ko apticalfiber par up garet kar do .people net use kar saky.d.g.khan pull daat per net nhai chalda 2mb ki speed 20-30 kb hoti hai live do chalda bhi nhai.ptcl waly khty hai hum kuch nhai kar skti ap conactin band kara lao.ap sa bhi khuch nhai hota do phir conaction band kara ly.pls system up gared karo .apticalfaber prt pls replay me

Respected Sir,

My ptcl (042-36262391) is out of order since 06 june 2015..

i register complaints many times but useless...up to now no body visit or contact me regarding this issue.

May i know what is reason behind this poor services..?.

I want to draw attention of higher management to look this matter and take action for careless parsons who not perform their duties.and close complaint with out service.

Regards,

M.RIAZ..

0323-8433114

Respected Sir,

My ptcl (042-36262391) is out of order since 06 june 2015..

i register complaints many times but useless...up to now no body visit or contact me regarding this issue.

May i know what is reason behind this poor services..?.

I want to draw attention of higher management to look this matter and take action for careless parsons who not perform their duties.and close complaint with out service.

Regards,

M.RIAZ..

0323-8433114

Sir/Madam,

I just read out different comments and found most of the guys disappointed as I am. Its because of the poor service and dictatorial attitude of ptcl staff. We are the customers not beggars. We are paying for the service while your department is not delivering well to facilitate customers.

My landline (PTCL) got disconnected since june 7, 2015. Three times I visited our local exchange (Sakha kot, Malakand) and requested them to solve the issue down but their rubbish attitude make me completely disappointed and then I registered my compliant with 1218. from 12th of june till to date (1-7-015) I recall their mamories on daily basis but nothing happened practically except their excuses.

If this would be the case then I am sure sooner the department will move down to the next adventure of failure.

With Regards,

Murad Khan.

0336-9498165. 0932-320065

SIR:
PLEASE DO THE NEEDFUL & TAKE NECESSARY ACTION.
REGARDS
S.M. ZAHOOR ALAM

From: Ratan.Lal@ptcl.net.pk
To: SITETEAM@ptcl.net.pk
CC: gunj_ali@hotmail.com
Subject: FW: SHIFTING OF TEL NO. 32414862,32414814, 32419522, 32426477.
Date: Sat, 4 Jul 2015 08:33:48 +0000

Description: Description: Image result for animated assalamualaikum

As per trailing mail the shifting work has been completed from Central Site. Please check and arrange to installation on physical basis.
Regards

Ratan Lal
Sales Exeutive
OSS Central
0213-32441111

From: Gunj Glass [mailto:gunj_ali@hotmail.com]
Sent: Friday, July 03, 2015 3:08 AM
To: Qazi Abdul Rasheed/BM Central KTR-1 Karachi/PTCL
Cc: Raheel Saad/PSTN Officer Central Karachi/PTCL; Ratan Lal/Sales Executive/PTCL; Billing cckhi/Customer Care/PTCL
Subject: SHIFTING OF TEL NO. 32414862,32414814, 32419522, 32426477.

Dear Sir:

We have have requested to shift the above four numbers at the following address along with all supporting documents on 4-4-2015 at Customer Services Center, Central Exchange Building, Talpur Road, Karachi:

GUNJ GLASS WORKS LIMITED
PLOT NO. A/26, S.I.T.E.
MANGHOPIR ROAD
KARACHI
EMAIL: gunj_ali@hotmail.com
NTN: 0702510-6
NEAREST TEL NO. 32562206, 3257403, 3277730 of Haroon Textile

But glad to say that only two numbers have been activated such as 32414814 and 32426477 but sorry to say 32414814 is dead for three days and only buzzing.

Other two No. 32414862 & 32419522 have not yet been activated but Bills are sent for the month of MAY 2015. We do not understand why these are happening, please do the needful at the earliest so that all the phones are in order and gladly we pay your bills.

Regards
S.M. Zahoor Alam
Manager Admin.
0333 Ad-3309195
Gunj Glass

SIR:
PLEASE DO THE NEEDFUL & TAKE NECESSARY ACTION.
REGARDS
S.M. ZAHOOR ALAM

From: Ratan.Lal@ptcl.net.pk
To: SITETEAM@ptcl.net.pk
CC: gunj_ali@hotmail.com
Subject: FW: SHIFTING OF TEL NO. 32414862,32414814, 32419522, 32426477.
Date: Sat, 4 Jul 2015 08:33:48 +0000

Description: Description: Image result for animated assalamualaikum

As per trailing mail the shifting work has been completed from Central Site. Please check and arrange to installation on physical basis.
Regards

Ratan Lal
Sales Exeutive
OSS Central
0213-32441111

From: Gunj Glass [mailto:gunj_ali@hotmail.com]
Sent: Friday, July 03, 2015 3:08 AM
To: Qazi Abdul Rasheed/BM Central KTR-1 Karachi/PTCL
Cc: Raheel Saad/PSTN Officer Central Karachi/PTCL; Ratan Lal/Sales Executive/PTCL; Billing cckhi/Customer Care/PTCL
Subject: SHIFTING OF TEL NO. 32414862,32414814, 32419522, 32426477.

Dear Sir:

We have have requested to shift the above four numbers at the following address along with all supporting documents on 4-4-2015 at Customer Services Center, Central Exchange Building, Talpur Road, Karachi:

GUNJ GLASS WORKS LIMITED
PLOT NO. A/26, S.I.T.E.
MANGHOPIR ROAD
KARACHI
EMAIL: gunj_ali@hotmail.com
NTN: 0702510-6
NEAREST TEL NO. 32562206, 3257403, 3277730 of Haroon Textile

But glad to say that only two numbers have been activated such as 32414814 and 32426477 but sorry to say 32414814 is dead for three days and only buzzing.

Other two No. 32414862 & 32419522 have not yet been activated but Bills are sent for the month of MAY 2015. We do not understand why these are happening, please do the needful at the earliest so that all the phones are in order and gladly we pay your bills.

Regards
S.M. Zahoor Alam
Manager Admin.
0333 Ad-3309195
Gunj Glass

mera net 18 din se kharab hai comp.... kar kar k main thak geya hun 10 bar 1218 ko comp... ki hai us se b koch nai ho ra hai dera bugti k office wale humare bath sun thy nai hai kisi kam k nai hai dera bugti k line min agae mera masla hal ho ga tk nai tho mera net band kare main kis chiz ka bill de ra hun net ka wo chal nai ra hai tho

thanks mera number 0835422302

mera net 18 din se kharab hai comp.... kar kar k main thak geya hun 10 bar 1218 ko comp... ki hai us se b koch nai ho ra hai dera bugti k office wale humare bath sun thy nai hai kisi kam k nai hai dera bugti k line min agae mera masla hal ho ga tk nai tho mera net band kare main kis chiz ka bill de ra hun net ka wo chal nai ra hai tho

thanks mera number 0835422302

Dear sir/madam, good evening my name is muhammad arslan akram and i am sending u this mail because in our area there are lots of issues regardin dsl connection lineman and sdo not help us even when we need knew connection they ask for mony i have also face like this problem. If some body need connection lineman ask if you will give money than its possible. Anyway i just want to told you that i have dsl connection but our side lineman and dsl not support us regarding any issue related to net. Some time 10 days net working than after 10 days net not working and when we call them they not pickup our call.if somebody give them money than there is no problem. And also lineman not come in our side only security gaurd handling all issue and he is the one who are making truble in our side.below is detail about our side and employ also exchane name baghyari tehsil pasrur district sialkot security gaurd(choki dar) name jawed and he is the man who handling all activities of lineman mehmood mehmood not come and jawed always taking money from us if u need evidance i will provide. Complaint person name muhammad arslan phone no. 0526640277 1MB. SDO name khaliq. I am requesting to please take a strong action agaist these people specially to jawed.every day i am calling to jawed he did not pickup my phone and if he pickup my call he told i will come but at the end he not come. I am facing this type of problem from last 2 month to till date. my online complaint number is 06.

i send you a complain regarding mr arif office incharge azizabad exchange miss behave & not able this post , but not reply me any call & any e mail i send you 3rd july 2015

i send you a complain regarding mr arif office incharge azizabad exchange miss behave & not able this post , but not reply me any call & any e mail i send you 3rd july 2015

mera din ko aaj 22 din se kharab hai or koi humara bath suntha nai hai dera bugti office wale bol thy hain humara kam nai hai 1218 help line wale ko b 20 bar comp.... ki hai us se b koch nai howa hai iss masle ko kia kare masla hal ho ga ya apna net band kare pr
thanks mera number 0835422302

Very regretfully to state that my telephone #.021-35363157 remains out of order with no dial tone since last six months, several times we have lodge complaints thru automated system as well as thru operator and every time received a new complaint number, a series of complaint numbers can be seen thru my phone history record. every time its tooks 3 to 4 days to remove the fault but after 2 -3 days its again going to dead, we have reached on this conclusion that some culprits are intentionally doing this every time in clifton telephone exchange karachi on regular basis now i request you to kindly look into this issue & make an enquiry regarding this matter, the person making bad name for PTCL other wise close my number. waiting your response.

Sir: It is submitted that I am using PTCL broadband since long. I am facing broadband disconnection problem and speed problem very frequently from the last one year. I have complained online many many times and visited Model Colony exchange. You can check the record in this regard. Rep of PTCL visited some times and resolved problem temporally each time but not permanently. Mostly if I engage phone than broadband works properly. At present same problem again. I have changed modem also. There is some problem at back end, Pair problem or media or line problem. My land line number is 021-34511184. My mobile No is 03332325974.
It is requested that please direct the concerned department and staff to resolve this issue permanently. Looking forward for an early action.
Thanks
Cdr Shakeel

Dear Sir,

I am a PhD Scholar currently writing my thesis. As you can understand that I need broadband services on my number (0932450193) to successfully accomplish this task. But unfortunately I am having issues with this service from the start of Ramadan. I have contacted the concerned local lineman and the person on broadband field duty. They both are just not willing to help for reasons unknown to me. Finally I decided to register a complaint on 1218. The person told me that the issue will be resolved within 24 hours and I will get a call for feedback. But neither the issue was resolved nor I got any call, instead the PTCL authorities decided to completely disconnect the broadband services as if registering a complaint for slow browsing was a crime. Since then I have called 1218 several times only as a source of amusement to PTCL personnel and to get occasional reassurances. Sir, this comment is not posted in a hope to get my problem sortedout. I only want to know whether being a customer of PTCL is a crime.

Regards,

Bilal Muhammad Khan

0932450193

My DSL connection in not perform since 08.07.2015 up till now. I complend numbers of time but problem is exist yet. complend no. 58,81or 17 my phone no is 0514909445

My DSL connection in not perform since 08.07.2015 up till now. I complend numbers of time but problem is exist yet. complend no. 58,81or 17 my phone no is 0514909445

kind reference is invited towards the written application/complaint/letter/request on 4-06-2015.but awaited your response. please look into the matter personally and resolve the issue as per merit. I don't wants the favor but it is my constitutional right conveyed in Constitution of Islamic republic of Pakistan. hope that your honour will pay the attention upon the matter in-question. issue the order for legal remedy.

Regards,

MUSHARRAF HAMEED,
EX-PTCL EMPLOYEE,
178900039
0300-2427535
0333-2378629
KARACHI TELECOM REGION.

kind reference is invited towards the written application/complaint/letter/request on 4-06-2015.but awaited your response. please look into the matter personally and resolve the issue as per merit. I don't wants the favor but it is my constitutional right conveyed in Constitution of Islamic republic of Pakistan. hope that your honour will pay the attention upon the matter in-question. issue the order for legal remedy.

Regards,

MUSHARRAF HAMEED,
EX-PTCL EMPLOYEE,
178900039
0300-2427535
0333-2378629
KARACHI TELECOM REGION.

My Name Is Attaullah Barijo I am Fram M H D and MccDuddar Proect Lasbela My number was closed one month Please send your team = My Number 0853621411

Sir mera ptcl no 0515191261 jo kay har month main kabhi no dial tone or kabhi dsl ki kharabi say band rehta hae hamar sir main national housing colony phase1 ka genral secetry hon jo 550 houses per mushtamil hae 263 logon ki applications meray paas with id card mojood hain jo new ptcl connections lawana chahtay hain ham nay sdo sb say bhi rabta kia cable mojood hae kuch dp lagein gi per kisi nay koi tawaja nahi di lineman chuti per hota hae agar aap tawaja daen tao bohat saray log ptcl network main aa jaen gay or behtar line man bhi iss area main laga daen takay jo concumers pehlay say mojood hain wo iss aziat say nikal jaen apky tawaja kay talbgar national housing sacem ph 1 adyala road rawalpindi ......,,,,,sdo name Muhammad usman office in cantt exchange ......... Chutti per rehnay wala line man irfan hae

Sir mera ptcl no 0515191261 jo kay har month main kabhi no dial tone or kabhi dsl ki kharabi say band rehta hae hamar sir main national housing colony phase1 ka genral secetry hon jo 550 houses per mushtamil hae 263 logon ki applications meray paas with id card mojood hain jo new ptcl connections lawana chahtay hain ham nay sdo sb say bhi rabta kia cable mojood hae kuch dp lagein gi per kisi nay koi tawaja nahi di lineman chuti per hota hae agar aap tawaja daen tao bohat saray log ptcl n jaen gay or behtar line man bhi iss area main laga daen takay jo concumers pehlay say mojood hain wo iss aziat say nikal jaen apky tawaja kay talbgar national housing sacem ph 1 adyala road rawalpindi ......,,,,,sdo name Muhammad usman office in cantt exchange ......... Chutti per rehnay wala line man irfan hae

Respected Sir,

kind reference is invited towards my application dated 4-06-2015 and subsequent reminder dated 24-07-2015, regarding the settlement/given pension benefits against 18 years continuous services in T&T department, Pakistan Telecommunication corporation, PTCL, till Ittisalat (present Management). I m still awaited your response. Hope your honor take this issue on imminence priority.

Respected Sir,

kind reference is invited towards my application dated 4-06-2015 and subsequent reminder dated 24-07-2015, regarding the settlement/given pension benefits against 18 years continuous services in T&T department, Pakistan Telecommunication corporation, PTCL, till Ittisalat (present Management). I m still awaited your response. Hope your honor take this issue on imminence priority.

Respected Sir,

kind reference is invited towards my application dated 4-06-2015 and subsequent reminder dated 24-07-2015, regarding the settlement/given pension benefits against 18 years continuous services in T&T department, Pakistan Telecommunication corporation, PTCL, till Ittisalat (present Management). I m still awaited your response. Hope your honor take this issue on imminence priority.

Respected Sir,

kind reference is invited towards my application dated 4-06-2015 and subsequent reminder dated 24-07-2015, regarding the settlement/given pension benefits against 18 years continuous services in T&T department, Pakistan Telecommunication corporation, PTCL, till Ittisalat (present Management). I m still awaited your response. Hope your honor take this issue on imminence priority.

Respected Sir,

kind reference is invited towards my application dated 4-06-2015 and subsequent reminder dated 24-07-2015, regarding the settlement/given pension benefits against 18 years continuous services in T&T department, Pakistan Telecommunication corporation, PTCL, till Ittisalat (present Management). I m still awaited your response. Hope your honor take this issue on imminence priority.

Regards,

MUSHARRAF HAMEED,
EX-PTCL EMPLOYEE
Empl # 178900039
KARACHI TELECOM REGION.

Please have a month off my phone number in my sir open. Thank you my number 0853621411

respected sir mera bradband conection 5 den say kam nahe kar rah m bar bar 1218 comp karwa choka mughar koi teek karny a rah. her wo 24 hours k tme day day h mgr teek karny koi nahe pl iss pay app acction lay mera fone 047621428 h comp no phly 50 th ub 53 h mera cell no 03006021853 pl app ck karway

salam!
Dear sir ,
North Karachi Exchange.
Its my pt-cl NO 36987017. my internet not properly working connect and Disconnect last two week and the major issue ptcl line please resolve my problem may i also complained 1218 but complained Man they never handled seriously,
so you should solve my internet services sir and i am very thank full to you.
Regards yawar jamali.
contact # 03453139919 # 0315-8616544

Sir, I compliant registered with 1218 from last month to date that my Internet connection i.e. (EVO) is not working. But your official himself washout my complaint number and when I request 1218 he again informed me that your problem has been solved but the problems is still stand. Now my PTCL Land line No.042-7980791 dial tone is not coming from 07 days.
Please advice me where I lodged a complaint against Muridke Exchange to solve my problems. Sir when I visited the Muridke Exchange no SDO/supervisor are available to contact for solve of problems, only one peon is available there.

If my problems are not solve immediately so I understand that PTCL's all officers and official are not interested in PTCL to improve their economy and they are interested only finish the PTCL.

dir head quarter members main ptcl customr ho mardan ptcl exchange main ek larka hai jo froud karta hai i think k wo ptcl main kuch be nahi hai wo kud ko ptcl ka php controler kehta hai sajeed name k person ke tro froud karta hai kehty hai k net lago 6 month bill nahi ayege connection be free hai mery sath be game kiya 6 month ka bill pir ek din main bije deta hai or pir bar bar call karta hai galiyan deta hai my father is FIA officer agar app logon ne kuch nahi kiya tu main father ko kahonga ye os froud wale ka fone number hai 0937861777 / 03349056400

Sir i am Govt employ and working in Abbottabad GPO, My office FAX No 0992-9310175 is not working properly some time tune off and some time tune on there is some mix line with 09929310175 several times we complaint at Abbottabad PTCL office but they failed to repair/ check it no about come in my office and i registered complaint about more than three month and now a days i daily complaint please direct them

Dear Sir
Your PTCL Staff of Sahiwal does not bothering any one. Our eight lines out of order since ten days after several complaints no response received. Our operations adversally effected.

Salam
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1 R 89 Gulshan e Iqbal .

Dear Sir,

My PTCL No. 041-2426424 was transfered from Sargodha Road Exchange to Manawala Exchange Lahore Road since 11-2014. It is pertinent to mention here that i was facing billing problem since 11-2014. First three month no bill was received despite change of address when i approach to the exchange they said that bill was sent to previous address. I requested for corrrection of address as well as payment of advance bill which was paid at the time of transfer of telephone along with currtnet bill. Recently new addition of set top Box Charges was added in the bills desptie of repeated correctionof bills but no one bother to correct the bills in the systme. Almost 04 times i have gone to Revenue Officer for correction of bill and everytime he said that you will receive the next bill as corrected but the all is vain.

Salam
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????

To
Chairman Ptcl
Ptcl Pole removin
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????

I AM MUSTAFA KHAN I AM YOUR CUSTOMER SINCE ,2009 .NOW MY TELEPHONE CONNECTION IS WORKING WELL BUT I HAVE IN VERY SERIOUS PROBLEM IN MY I PHONE LINE AND INTERNET CONNECTION CONNECTIVITY . I HAD COMPLAINED SEVERAL TIME SINCE JUNE 2015 TO UR HELP LINE NUMBER 1218 BUT THEY DON'T REPLAY TO TAKE PROPER CONNECTIVITY FOR SOLVING MY PROBLEM.
SOME TIME IT SHOULD CONNECT ONE OR TWO DAYS.THEN AFTER SAME PROBLEMS OF CONNECTIVITY COMING.
I FACE SAME PROBLEM IN LAST YEAR THEN I HAVE RETURN MODEM TO PTCL WITH RS. 6000/=

YOU CAN CHECK MY STATUS OF USING NET. DUE TO DIS-CONNECTIVITY & RETURN. OF DEVICE, AFTER WIFI PROMOTION START I CONTINUE AGAIN MAY BE IT WILL FINE

FOR THE SOLVING MY PROBLEM I DID CALL MANY TIME AREA COORDINATOR OF IT SUPPORT BUT IT HE IS NOT RESPONDS.
TO DAY IT IS WORKING BUT I AM NOT SURE I WILL WORK PROPERLY.

I HOPY YOU WILL TALE ACTION NO MY COMPLIANT AND YOU WILL ALSO SOLVED MY PROBLEM & DEDUCT THE AMOUNT OF WIFI BROAD BAND SINCE INSTALLATION OTHER WISE I WILL FILE THE CASE FEDERAL OMBATSMAN
MY PTCL NUMBER IS 021-34430129

my no 0537519620 many time complaint add butt not resolved .please check this

To,
The chairman of ptcl
Pole Removin without any big resion pole still here about 33 years
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????

Phone # 04236630187 is in the name of my wife(Sajida Perveen Chishti). The complaint is that an amount of Rs.1750/- as DSL Charges shown in July 2015 PTCL Bill while it was Rs.1549/- being raised at the will of PTCL management in previous bills till June 2015. I lodged complaint # 36 on August 22, 2015 that why amount or package has been changed without my consent. This is illegal. After lodging complaint I received over-clevered message (Now get faster speed of 4MB in only Rs.1549/-till 31st Oct 15. From Nov 1st, 2015 enjoy 4MB speed @ discounted rate of Rs. 1750/- till June 30, 2016). What a discrepancy? Our current package is ok without any high speed. It is also highly complained that out of 30 days internet run only for 20 to 22 days. Lot of complaints on monthly basis can be examined from your record. Please reply with complete clarification, otherwise I reserve the right to refer this case to all higher authorities even Chief Justice of Pakistan, Concerned Ministry, & other higher authorities.

Phone # 04236630187 is in the name of my wife(Sajida Perveen Chishti). The complaint is that an amount of Rs.1750/- as DSL Charges shown in July 2015 PTCL Bill while it was Rs.1549/- being raised at the will of PTCL management in previous bills till June 2015. I lodged complaint # 36 on August 22, 2015 that why amount or package has been changed without my consent. This is illegal. After lodging complaint I received over-clevered message (Now get faster speed of 4MB in only Rs.1549/-till 31st Oct 15. From Nov 1st, 2015 enjoy 4MB speed @ discounted rate of Rs. 1750/- till June 30, 2016). What a discrepancy? Our current package is ok without any high speed. It is also highly complained that out of 30 days internet run only for 20 to 22 days. Lot of complaints on monthly basis can be examined from your record. Please reply with complete clarification, otherwise I reserve the right to refer this case to all higher authorities even Chief Justice of Pakistan, Concerned Ministry, & other higher authorities.

To,
The chairman of ptcl
Ptcl pole removed without any big reason That pole was 30 or 33 years old and no problem for any one
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

main 2 months say frequent desconnection ki complaint kara raha hon lakin sab ajant ya ka kar complaint registered kar datay hain k apki request critical likh kar forward kar di ha apki ki complaint hangami tor par theak kar di jay gi per lakin sab bakar uper say mobile k paisay alag lagtay hain aur phir b bill pura ata ha dsl ka 30 main say 2 din chalao aur 2 mb ka bill pura do wa g wa 0513376043

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

POOR PERFORMANCE OF PTCL REGARDING COMPLAINTS:

FOLLOWING IS THE STATUS AND PERFORMANCE OF PTCL COMPLAINTS REGARDING ABOVE MENTIONED LANDLINE IN THE NAME OF BANK OF PUNJAB:

COMPLAINT ON 24.08.2015
COMPLAINT OF DISTORTION IN LINE WAS LODGED WITH 1218 ON 24.08.2015.

STATUS ON 25.08.2015
INSTEAD OF RESOLVING THE MATTER, LINE WAS DEAD SINCE 25.08.2015. COMPLAINT WAS LODGED AGAIN & AGAIN. BUT ISSUE WAS NEVER RESOLVED.

STATUS ON 26.08.2015
LAST COMPLAINT # 63 WAS LODGED ON 26.08.2015 AND SMS REGARDING COMPLAINT # WAS RECEIVED ON MY MOBILE # 0333-8107823 AT 6.17 PM. MATTER NEVER ATTENDED AND REMAINED UNRESOLVED.

STATUS ON 27.08.2015
DUE CONTINUOUS DEAD STATUS COMPLAINT WAS CONVEYED AGAIN ON 27.08.2015 WHEREFROM NEW COMPLAINT NUMBER # 27 WAS CONVEYED ON 27.08.2015 TELEPHONICALLY. BUT NO HEED WAS PAID. TRIED TO CALL 051-2283448, BUT THE SAID NUMBER WAS ALSO NOT ATTENDED DESPITE REPEATED CALLS.

STATUS ON 28.08.2015
MATTER WAS AGAIN BROUGHT TO NOTICE TODAY AT ABOUT 11.12 AM ON 1218, WHO INFORMED THAT COMPLIANT NUMBER # 27 HAS BEEN REPEATED/REMINDER SENT. UPON INQUIRING, IT WAS INFORMED THAT OLD COMPLIANT # 63 DATED 26.08.2015 IS APPEARING AS CLOSED UPDATED BY EXCHANGE

FROM ABOVE DETAIL, IT IS PAINFUL TO NOTE THAT:
• NO ATTENTION HAS BEEN PAID BY CONCERNED OFFICIALS OF PTCL REGARDING SETTLING CONTINUOUS COMPLAINTS ABOUT LANDLINE:
• COMPLAINT # 63 DATED 26.08.2015 WAS MARKED AS CLOSED WHEREAS IT WAS NEVER ATTENDED AND SATISFIED.
IT IS REQUESTED THROUGH THIS E- MAIL TO IMMEDIATELY:

1. ATTEND THE COMPLAINT AND LANDLINE MAY BE RESTORED WITHOUT FURTHER LOSS OF TIME
2. INQUIRY MAY BE INITIATED FOR NOT ATTENDING THE COMPLAINT FOR CONTINUOUS FOR LAST FIVE DAYS SINCE 24.08.2015
3. INQUIRY MAY BE INITIATED AGAINST OFFICIAL (S) WHO UPDATED THE STATUS OF COMPLAINT # 63 AS CLOSED

IN CASE, MATTER NOT RESOLVED AND INQUIRY NOT INITIATED, THE ISSUE MAY BE REFERRED FOR LEGAL PROCEEDINGS WITH RECORD.

Regards,
Muhammad Tariq

President, PTCL,
ISLAMABAD,

Sir,
Kind reference is invited towards previous requests dated 4-6-2014 and dated 24-07-2015 regarding the issuance/restoration/initiation/given the pension and allied benefits to me against the services rendered by me for 18 continuous years. as the same is mentioned in the CONSTITUTION OF ISLAMIC REPUBLIC OF PAKISTAN. where the 10 years service is the illegibility for given pension. (Kindly see the pension rules) while I served 18 years of services ( in T&T, PTC, PTCL, and later Ittisalat (PTCL)

Sir, It is not a huge and big matter to resolve if you can take keen interest to solve this issue. request is being made in the interest of justice. please think on this issue on humanitarian ground.

Awaiting to your response soon.

MUSHARRAF HAMEED,
EX- EMPLOYEE,
Emp. No.178900039.
Karachi Telecom. Region, I.I Chundrigar Road, Karachi.
0300-2427535
0333-2378629

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

it is submitted that my tel no 0652211499 instl in my residence zafar ullah chowk jahanina and this tel no max faulty and complent register but result is faile your lineman ask the joint of the cable is not properly. other tel between cross talk for the call other telephone no, and net not properly working please check the tel no and cable properly joint, other wise problum same and still

My Telephone is out of order Last Two weeks kindly take a necessary action.

TO,
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

President,
PTCL, Islamabad.

Sir,
Kind reference is invited towards previous appeals/requests/reminders/applications dated 4-6-2015, dt.27-07-2015, dt.28-08-2015. regarding the issuance/restoration orders of Pension and allied benefits. detail of the same is available in previous request mentioned above.

Regards,
Musharraf Hameed,
Ex-Employee PTCL.
Empl. No.178900039
0300-2427535
0333-2378629

President,
PTCL, Islamabad.

Sir,
Kind reference is invited towards previous appeals/requests/reminders/applications dated 4-6-2015, dt.27-07-2015, dt.28-08-2015. regarding the issuance/restoration orders of Pension and allied benefits. detail of the same is available in previous request mentioned above.

Regards,
Musharraf Hameed,
Ex-Employee PTCL.
Empl. No.178900039
0300-2427535
0333-2378629

Dear Sir,
I am a student of BBA from Nowshera Village KOTLIKALAN.Sir I have to need internet for my study many time I get help from internet but now a days I have line problem my phone is not working .Sir when I call to Exchange S.D.O his name is Hassan so he told me that company not give me new line for good working.Sir my request is that How we Success our Studies. And also he told me give me Money so we will do your work.Many Time I call to this S.D.O but he abused me.
Hassan S.D.O Mobile No:03335896533
Kind Regard AMIN ALI
Contact No: 03129353432

Dear sir,
My Phone Number#5157464 through adyala exchange is out of order last three weeks i complaint it so many time but no response I have a lot works regarding telephony conversation so take ur great favour for restoration of telephone thanks.

Contact No:03015472190

Dear sir,
My Phone Number#5157464 through adyala exchange is out of order last three weeks i complaint it so many time but no response I have a lot works regarding telephony conversation so take ur great favour for restoration of telephone thanks.

Contact No:03015472190

TO,
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

Dear Sir/Madam,

I would like to draw your kind attention that my residential telephone No.051-5681650 located at your PTCL Exchange Dhoke Sydan, Rawalpindi Cantt is out of order for the last one week. Inspite of several requests no person visited to the site for removal of fault. It is, therefore, requested to please direct concerned officer to see my request and do something for removal of fault. Urgent action is highly obliged.

Kind regards,

TO,
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

The phone number 051-5166498
installed at Friends Colony Misrial Road, Rawalpindi,
is out of order from the last 1-1/2 months, kindly do the
needful.
Thanks

My telephone No.0614585877.I registered a huge,No.35 on 14-9 2015 and again on 15-9-2015,but no action is taken so for.The speed of 8mb net is 2.65,telephone is also dead.2ndly in the bill with holding tax also included while i am using net at home not for any business purpose.Such a huge bill i am not able to pay in future.Kindly guide me i will disconnect the phone,and use 3g wifi wingel.

My telephone No.0614585877.I registered a huge,No.35 on 14-9 2015 and again on 15-9-2015,but no action is taken so for.The speed of 8mb net is 2.65,telephone is also dead.2ndly in the bill with holding tax also included while i am using net at home not for any business purpose.Such a huge bill i am not able to pay in future.Kindly guide me i will disconnect the phone,and use 3g wifi wingel.

my telephone no.0614585877 is out of order for lost four days.i register a compl,no 35 but no one contact me. I think that ptcl authorities wants to promote other telephone and net services and they discouraged the ptcl connection owners.Kindly clearly told the peoples that what you wants.

my telephone no.0614585877 is out of order for lost four days.i register a compl,no 35 but no one contact me. I think that ptcl authorities wants to promote other telephone and net services and they discouraged the ptcl connection owners.Kindly clearly told the peoples that what you wants.

my telephone no.0614585877 is out of order for lost four days.i register a compl,no 35 but no one contact me. I think that ptcl authorities wants to promote other telephone and net services and they discouraged the ptcl connection owners.Kindly clearly told the peoples that what you wants.

I am subscriber of telephone No.071-5630390, Sukkur, Since last one month my telephone number is out of Order so also broad-band internet. I have made numerous complaint to Your 1218 (my complaint is registered 03), none of PTCL employee visited. I am sure that Old set-up of employees is introduced and my complaint is not attended. It is pertinent to mention here that Telephone Office Exchange is 100 yards away from Ice factory, but nobody to visit or to attend the complaint. IT IS BETTER TO DISCONNECT MY TELEPHONE.
SHAFQATULLAH SHAIKH
ADVOCATE HIGH COURT.

I am subscriber of telephone No.071-5630390, Sukkur, Since last one month my telephone number is out of Order so also broad-band internet. I have made numerous complaint to Your 1218 (my complaint is registered 03), none of PTCL employee visited. I am sure that Old set-up of employees is introduced and my complaint is not attended. It is pertinent to mention here that Telephone Office Exchange is 100 yards away from Ice factory, but nobody to visit or to attend the complaint. IT IS BETTER TO DISCONNECT MY TELEPHONE.
SHAFQATULLAH SHAIKH
ADVOCATE HIGH COURT.

TO,
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

I have new user of PTCL phone & broadband connection. When i got first bill against subject number, I have submitted a complain that i am not using the Smart TV apps and not requested for activation of this apps so please deactivate this immediately and reimburse activation charges that i have paid . your customer officer satisfied me on call but he has not taken any suitable action because i have once again found the aforesaid services charges in next bill.

I have submitted my request again ask for reimbursement of charges i have been paid every month due to your non-serious action.

But sir your customer officer has still not taken any action even he has not deactivate this apps. So please tell me what should i have to do in this situation..........!!!!!!!

My all the complaint against subject number will be in your record, So please i, request you to please help me on this matter and deactivate this apps. (remove all the additional services except phone and internet). Moreover, paid all my dues i.e activation and services charges that i have not requested and not used, and paid due to non-serious action of your employee.

With regard,

Zafar Siddique

TO,
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

sir 2 months se muridke town ka internet khrab hai kuch karen

CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

My land line number 021-34391942
is not working since August 2015 and multiple time we complaint this problem, but till time no solution. Lineman saying it is due to optic fiber, so he could not do any thing and we have to wait.

Khalid Munir

5 by syeda Zubaida
TO,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ?????????

Sir,
We are closed our broadband and all dues paid on May 2015 but every month broadband charge include my bill. I am every month go to your revenue office and correction of bill. We are reminding from April 2015 to till but my issue is not rectified, Now we are not deposit your bill because my internet connection not active and internet device has returned to you on April 2015. You are regular bill send to me with internet charges. Please my telephone landline too disconnect. I am not avail your telephone.
Regards
WASEEM SHAHID,
S/O SHAHID BASHIR
HOUSE NO:148, ST: 2, LAREX COLONY,
GARHI SHAHU, LAHORE
Contact: 03000301654

Sir,
We are closed our broadband and all dues paid on May 2015 but every month broadband charge include my bill. I am every month go to your revenue office and correction of bill. We are reminding from April 2015 to till but my issue is not rectified, Now we are not deposit your bill because my internet connection not active and internet device has returned to you on April 2015. You are regular bill send to me with internet charges. Please my telephone landline too disconnect. I am not avail your telephone.
Regards
WASEEM SHAHID,
S/O SHAHID BASHIR
HOUSE NO:148, ST: 2, LAREX COLONY,
GARHI SHAHU, LAHORE
Contact: 03000301654
042-36374568

da Zubaida
TO,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
THE CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????TO,
THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

Sir,
We are closed our broadband and all dues paid on September 2015 but every month broadband charge include my bill. I am every month go to your revenue office and correction of bill. We are reminding from August 2015 to till but my issue is not rectified, Now we are deposit your bill because my internet connection not active and internet device has returned to you on August 2015. You arer equested regular bill send to me without internet charges. Please take necessary action regarding this issue.

Sir,
We are closed our broadband and all dues paid on September 2015 but every month broadband charge include my bill. I am every month go to your revenue office and correction of bill. We are reminding from August 2015 to till but my issue is not rectified, Now we are deposit your bill because my internet connection not active and internet device has returned to you on August 2015. You arer equested regular bill send to me without internet charges. Please take necessary action regarding this issue.

AOA,
Hope you are good and doing well. My Internet is not working since last 2 months. There is an issue with the line as it is dead. I have registered complaints number of times and called the SDO farid town Sahiwal to please look into the issue but there is no response from their side too. Such a disgusting and irresponsible behavior from their side. Now I thing I am paying the bill for no reason and getting NO service for last 2 months. it's a humble request to please look into the issue. If you are unable to do so reply by this email and kindly remove the ptcl line plus broadband device to avoid any other issue in future.

Number: 040 4270388
Name: Fahad Javed

To,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ?????????

TO CEO PRESIDENT OF PTCL HQ ISLAMBAD SIR 048691359 DO MAH SAY BAND PRA HOA H
BAR BAR COMPLINE KARWI H BUT TEEK KARNY KOI NAHE ATA APNI TRAF TEEK KI REPORT DAY DATY H SIR APP SAY DARDMADAN GOZARIS H MERA NO JALD TEEK KIA JAY M HER MAH BAQIDA BILL ADA KARTA HO AGAR ASA BARDYOO RAH TO M CONECTION KHTAM HONY KI DARKAST DAY DO G

sir g hmien nhi pta k kis base pe hmara bill ziada a rha hai. haln k pkg bhi hai phr b extra bill kis chez ka?

Tol
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

Aoa sir mere numbre 0492382152 kot radha kishan kasur ..sir pichle 2 month se kharab kr raha he discontection bht kr rha he sir koi hal nhi kr rha he or kal se to bilkul dedh he pr koi nhi kr rha he me ne helpe line pr b call kr kr k thak gia hn sir me bht preshan hn yahan axgenge me sb rishwat khor bhete hn plz meri madad kren my contect 03464069980 plz plz im waiting

Dear Valued Sir,
Sorry for the inconvenience my home broadband connection again disconnected from exchange.i don't know why your department peoples are playing with us and not helping us. Please clear this issue otherwise i will cancelled my connection our side ptcl workers are not cooperative. My family is very angry because of this frequently disconnection of net connection.
my connection number is 0526640277 and online complaint number is 51
Please resolved this issue.

Dear Valued Sir,
Sorry for the inconvenience my home broadband connection again disconnected from exchange.i don't know why your department peoples are playing with us and not helping us. Please clear this issue otherwise i will cancelled my connection our side ptcl workers are not cooperative. My family is very angry because of this frequently disconnection of net connection.
my connection number is 0526640277 and online complaint number is 51
Please resolved this issue.

THE CHAIRMAN OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare of your old consumer ?????

TO,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ?????????

very very poor and lose service provide by ptcl.i have complain for last 2 weeks but no action had been taken,also visit to exchange and meet with manager Mr.abid whose num 03006052260 he ensure to resolve the complain but when ever i call he says dont call this is my personal num and i don't have time.know i am find any contact in headquarter Islamabad and minister contact to give written application against ptcl.my complaint num is 67.

very very poor and lose service provide by ptcl.i have complain for last 2 weeks but no action had been taken,also visit to exchange and meet with manager Mr.abid whose num 03006052260 he ensure to resolve the complain but when ever i call he says dont call this is my personal num and i don't have time.know i am find any contact in headquarter Islamabad and minister contact to give written application against ptcl.my complaint num is 67.

very very poor and lose service provide by ptcl.i have complain for last 2 weeks but no action had been taken,also visit to exchange and meet with manager Mr.abid whose num 03006052260 he ensure to resolve the complain but when ever i call he says dont call this is my personal num and i don't have time.know i am find any contact in headquarter Islamabad and minister contact to give written application against ptcl.my complaint num is 67.

TO,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ?????????

TO,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ?????????

To,
CEO OF PTCL

Dear sir

I am from karachi my complain number is 61 and ticket number is 10 facing iptv issue from last 1 week. i was complain on 20-OCT-2015 and today is 27-OCT-2015 i haven't got any proper reply from ptcl. I don't know whats wrong with ptcl. My home is R24 Prem Villas phase 1 Main University road safoora chowk karachi.

To,
The President & CEO PTCL
Mr Walid Irshaid,
PTCL HQ G8/-4 Islamabad, Pakistan

Respected Sir,

Subject:-Complaint against SDO-OPS Mr. Saddam Shah (contractual)
& Lineman Mr. Ghulam-Asghar.

With due respect I have to state hear that;
Earlier to this complaint I have submitted an online complaint on 7thof May 2015 against your respected Company employee namely Mr. Saddam Shah SDO-OPS against the miss behaving, using filthy language & threating for dire consequences but so far I received no response of that complaint. The Reason of the complaint was my connection was having some troubles and frequently disconnected from 27th of April 2015 to 21th of May 2015 and I contacted to SDO and Lineman but in response the SDO Started misbehaving me and used filthy language. After that I have served him with a legal notice dated 13th Aug 2015, but I have received no reply of the same (Copy of the legal notice is attached herewith).
It is necessary to bring in your knowledge that after serving the legal notice you're SDO Mr. Saddam Shah disconnected my connection when I approach the relevant authorities to rectify the connection problem, they refused to solve the same by saying that my connection is illegal. It is very strange that I am using the same connection from last 3 years without any hindrance from any corner and paying regular bills, but when I served SDO a legal notice against miss behaving , torturing using filthy language and threating for dire consequences. He started victimizing me and disconnected my services or connection.
After that I contacted Lineman Mr. Ghulam Asghar on 16th of August 2015 at nearly 10:50 AM for determining actual circumstance but in response I came to know that I'll have to withdraw or take back my legal notice and have to apologize for my act against SDO then they will redress my problem. That it is very sad to state here that company is helping and cooperating with an individual, whose behavior towards company's customer is very bad and he has violated my reputation in society. That if it's an illegal connection which I am using for last three years then it means that money which I paid in form of bills is also illegal? That internet is my source of income and through internet I have to sale and purchase my IT products online and since 15th of August up till now I am suffering a loss of 4,000/- RS per day which means I suffered @ 36,000/- loss. And I received current month bill of Rs -2330/-. It is pretended to mention here that you're SDO Mr. Saddam Shah and lineman Mr. Ghulam Asghar also involved in corruption and for that purpose inquiry should be conducted against both of them. That they have taken huge amount as bribe and also issued individuals of localy them news number and they also involved in stealing DC -4 cable and much more. Investigate to Mr Shafqat linemen. And all information provided by Mr Ghulam Asghar.
With utmost veneration it is my respectful submission to take up serious action on my complaint and proceed against SDO Mr. Saddam Shah and Lineman Mr. Ghulam Asghar and redress grievance & compensate.
Written reply of this complaint will be appreciated.
Yours sincerely.

Khurram Shahab Rana
Comage IT Soultions & Os Lab
051-4930323
0333-5564051

To,
The President & CEO PTCL
Mr Walid Irshaid,
PTCL HQ G8/-4 Islamabad, Pakistan

Respected Sir,

Subject:-Complaint against SDO-OPS Mr. Saddam Shah (contractual)
& Lineman Mr. Ghulam-Asghar.

With due respect I have to state hear that;
Earlier to this complaint I have submitted an online complaint on 7thof May 2015 against your respected Company employee namely Mr. Saddam Shah SDO-OPS against the miss behaving, using filthy language & threating for dire consequences but so far I received no response of that complaint. The Reason of the complaint was my connection was having some troubles and frequently disconnected from 27th of April 2015 to 21th of May 2015 and I contacted to SDO and Lineman but in response the SDO Started misbehaving me and used filthy language. After that I have served him with a legal notice dated 13th Aug 2015, but I have received no reply of the same (Copy of the legal notice is attached herewith).
It is necessary to bring in your knowledge that after serving the legal notice you're SDO Mr. Saddam Shah disconnected my connection when I approach the relevant authorities to rectify the connection problem, they refused to solve the same by saying that my connection is illegal. It is very strange that I am using the same connection from last 3 years without any hindrance from any corner and paying regular bills, but when I served SDO a legal notice against miss behaving , torturing using filthy language and threating for dire consequences. He started victimizing me and disconnected my services or connection.
After that I contacted Lineman Mr. Ghulam Asghar on 16th of August 2015 at nearly 10:50 AM for determining actual circumstance but in response I came to know that I'll have to withdraw or take back my legal notice and have to apologize for my act against SDO then they will redress my problem. That it is very sad to state here that company is helping and cooperating with an individual, whose behavior towards company's customer is very bad and he has violated my reputation in society. That if it's an illegal connection which I am using for last three years then it means that money which I paid in form of bills is also illegal? That internet is my source of income and through internet I have to sale and purchase my IT products online and since 15th of August up till now I am suffering a loss of 4,000/- RS per day which means I suffered @ 36,000/- loss. And I received current month bill of Rs -2330/-. It is pretended to mention here that you're SDO Mr. Saddam Shah and lineman Mr. Ghulam Asghar also involved in corruption and for that purpose inquiry should be conducted against both of them. That they have taken huge amount as bribe and also issued individuals of localy them news number and they also involved in stealing DC -4 cable and much more. Investigate to Mr Shafqat linemen. And all information provided by Mr Ghulam Asghar.
With utmost veneration it is my respectful submission to take up serious action on my complaint and proceed against SDO Mr. Saddam Shah and Lineman Mr. Ghulam Asghar and redress grievance & compensate.
Written reply of this complaint will be appreciated.
Yours sincerely.

Khurram Shahab Rana
Comage IT Soultions & Os Lab
051-4930323
0333-5564051

To,
The President & CEO PTCL
Mr Walid Irshaid,
PTCL HQ G8/-4 Islamabad, Pakistan

Respected Sir,

Subject:-Complaint against SDO-OPS Mr. Saddam Shah (contractual)
& Lineman Mr. Ghulam-Asghar.

With due respect I have to state hear that;
Earlier to this complaint I have submitted an online complaint on 7thof May 2015 against your respected Company employee namely Mr. Saddam Shah SDO-OPS against the miss behaving, using filthy language & threating for dire consequences but so far I received no response of that complaint. The Reason of the complaint was my connection was having some troubles and frequently disconnected from 27th of April 2015 to 21th of May 2015 and I contacted to SDO and Lineman but in response the SDO Started misbehaving me and used filthy language. After that I have served him with a legal notice dated 13th Aug 2015, but I have received no reply of the same (Copy of the legal notice is attached herewith).
It is necessary to bring in your knowledge that after serving the legal notice you're SDO Mr. Saddam Shah disconnected my connection when I approach the relevant authorities to rectify the connection problem, they refused to solve the same by saying that my connection is illegal. It is very strange that I am using the same connection from last 3 years without any hindrance from any corner and paying regular bills, but when I served SDO a legal notice against miss behaving , torturing using filthy language and threating for dire consequences. He started victimizing me and disconnected my services or connection.
After that I contacted Lineman Mr. Ghulam Asghar on 16th of August 2015 at nearly 10:50 AM for determining actual circumstance but in response I came to know that I'll have to withdraw or take back my legal notice and have to apologize for my act against SDO then they will redress my problem. That it is very sad to state here that company is helping and cooperating with an individual, whose behavior towards company's customer is very bad and he has violated my reputation in society. That if it's an illegal connection which I am using for last three years then it means that money which I paid in form of bills is also illegal? That internet is my source of income and through internet I have to sale and purchase my IT products online and since 15th of August up till now I am suffering a loss of 4,000/- RS per day which means I suffered @ 36,000/- loss. And I received current month bill of Rs -2330/-. It is pretended to mention here that you're SDO Mr. Saddam Shah and lineman Mr. Ghulam Asghar also involved in corruption and for that purpose inquiry should be conducted against both of them. That they have taken huge amount as bribe and also issued individuals of localy them news number and they also involved in stealing DC -4 cable and much more. Investigate to Mr Shafqat linemen. And all information provided by Mr Ghulam Asghar.
With utmost veneration it is my respectful submission to take up serious action on my complaint and proceed against SDO Mr. Saddam Shah and Lineman Mr. Ghulam Asghar and redress grievance & compensate.
Written reply of this complaint will be appreciated.
Yours sincerely.

Khurram Shahab Rana
Comage IT Soultions & Os Lab
051-4930323
0333-5564051

To,
The President & CEO PTCL
PTCL HQ G8/-4 Islamabad, Pakistan
Dear Sir,
My Ptcl line is not in since 28 of sep 2015 due to dial tone is not in line .
sir this is inform you that kindly look at our no.
phone no and complain LAUNCH on 1218 14 OCT 2015
1 ) 021-35055653 (complain no # 64 ) 14 OCT 2015
2 ) 021-35052626 (complain no # 67 ) 14 OCT 2015
3 ) 021-35052414 (complain no # 97 ) 14 OCT 2015
Factory Adress# plot c/ 104 , sector 32/A , korangi industrial area
karachi,
I HOPE YOU WILL BE LOOK AT THIS MATTER ON URJANT BASIS,
WAITING YOUR POSITIVE RESPONSE.
REGARDS
FARHAN AHMED

To,
The President & CEO PTCL
PTCL HQ G8/-4 Islamabad, Pakistan
Dear Sir,
I had applied for DSL connection in PTCL on 19 OCT 2015 on my Telephone number 042-37504117. On 21 OCT 2015 PTCL representative had installed the Router to my House but its still not active.
On 22 Oct 2015 I had registered the Complaint on 1218 Complain # 50 but still not active. I had again registered the complain on 1218 complaint # 99 but still no action from PTCL. Today I again registerd the complaing on 1218 complaint # 80 but still not active my broadband connection and also turn off my telephone .... your services are unsatisfactory.

To,
The President & CEO PTCL
PTCL HQ G8/-4 Islamabad, Pakistan

Sir, i have got my broad band speed upgraded from 1mb to 4mb, 3 weeks ago but still i am being provided 1 to 2mb speed, i have complained many in 3 weeks but no use, please got resolve my problem as soon as possible, otherwise m compelled to change network and obviously will not recommend it to others,
phone# 02134506349
Mobile# 03362217763
Add: B-182, B-area Malir Colony Karachi

To,
The President & CEO PTCL
PTCL HQ G8/-4 Islamabad, Pakistan

Sir, i have got my broad band speed upgraded from 1mb to 4mb, 3 weeks ago but still i am being provided 1 to 2mb speed, i have complained many in 3 weeks but no use, please got resolve my problem as soon as possible, otherwise m compelled to change network and obviously will not recommend it to others,
phone# 02134506349
Mobile# 03362217763
Add: B-182, B-area Malir Colony Karachi

To,
The President & CEO PTCL
PTCL HQ G8/-4 Islamabad, Pakistan

Sir, i have got my broad band speed upgraded from 1mb to 4mb, 3 weeks ago but still i am being provided 1 to 2mb speed, i have complained many in 3 weeks but no use, please got resolve my problem as soon as possible, otherwise m compelled to change network and obviously will not recommend it to others,
phone# 02134506349
Mobile# 03362217763
Add: B-182, B-area Malir Colony Karachi

Dear respected sir, I would like to inform you that my home broadband connection frequently disconnect from exchange.my line number is 0526640277 and online complaint number is 67. I have lots of time complaint to divissional engineer but he did not cooperate.yesterday i met to divissional engineer and i request him to please resolved this issue about our net. He told today it will be ok but yet not clear this issue. Ptcl workers in our area are not cooperate. Please check my number how many days connected and disconnected from installed to till date than you can understand.

Dear respected sir, I would like to inform you that my home broadband connection frequently disconnect from exchange.my line number is 0526640277 and online complaint number is 67. I have lots of time complaint to divissional engineer but he did not cooperate.yesterday i met to divissional engineer and i request him to please resolved this issue about our net. He told today it will be ok but yet not clear this issue. Ptcl workers in our area are not cooperate. Please check my number how many days connected and disconnected from installed to till date than you can understand.

O,
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachip Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ?????????

Dear Sir,
Please be note that till nobody contact with us to resolve my home broadband connection issue, yesterday i contact with them but they told that we don't have cable than i told them its your problem you have to arrange the cable but they are playing with us because if there is cable problem than why my friend same DB don't have any problem.Actually my net disconnected from exchange, why our PTCL worker will trouble me because i have lots of complaint against them and also during installed time PTCL worker demand money around 10000 but i didn't give them. PTCL all staff from watch man to Divisional Engineer in my City is depend on money. if their costumer give them money then connection will be ok otherwise they well trouble their costumer and disconnected the connection from exchange. If you need evidence i will provide. if there is any technical issue then that should be resolve with in 24 hour but i don't know why our site PTCL worker always making problem for me. My line number is 0526640277 and online complaint is 67.

Sir with due respect it would like to state that.I face problems in my phone bill. I complained two three time but they didn't solve my that problem. So please resolve my problem.
I shall be very thankful to u.
Regards,
Malak Ayaz Khan.

Sir with due respect it would like to state that.I face problems in my phone bill. I complained two three time but they didn't solve my problem. So please resolve my problem.
I shall be very thankful to you.
Regards,
Malak Ayaz Khan.

Dear Sir,
Sorry for the inconvenience! i need result regarding this complaint because nobody contact with us to resolve this issue. it's our right to use PTCL connection but our site PTCL workers want to disconnect my connection permanently. i saw lots of peoples disconnected their connection due to our site PTCL workers. Now you can check our Village have only 3 connection and PTCL workers says we don't have cable, if they don't have cable they should ask to their management that is not our fault.I don't want to complaint any one but due to our site PTCL workers i have to complaint can you please change the our site PTCL workers then it should be ok otherwise i have to go court because it's our right to use the PTCL connection. Our Line and as well as net not working from last 11 days to till date. if there is any technical issue then that should be resolve with in 24 hour but i don't know why our site PTCL worker always making problem for me. My line number is 0526640277 and online complaint is 67.

Dear Sir,
Sorry for the inconvenience! i need result regarding this complaint because nobody contact with us to resolve this issue. it's our right to use PTCL connection but our site PTCL workers want to disconnect my connection permanently. i saw lots of peoples disconnected their connection due to our site PTCL workers. Now you can check our Village have only 3 connection and PTCL workers says we don't have cable, if they don't have cable they should ask to their management that is not our fault.I don't want to complaint any one but due to our site PTCL workers i have to complaint can you please change the our site PTCL workers then it should be ok otherwise i have to go court because it's our right to use the PTCL connection. Our Line and as well as net not working from last 11 days to till date. if there is any technical issue then that should be resolve with in 24 hour but i don't know why our site PTCL worker always making problem for me. My line number is 0526640277 and online complaint is 67.

Application for deactivation of Smart Tv Apps and re-imbursement of all dues paid against this services on PTCL number 051-2158227

Dear Sir,

1 I have requested for installation of Voice line & Broadband connection in Mar-15. Subsequently connection was successfully installed in month of May 2015. When I have received the bill invoice, Smart TV Apps charges were also posted in total amount. Nevertheless, I have not requested for subscription of this app and never used this service. Therefore, I have submitted complain via helpline & e-mails for deactivation of this apps and re-imbursement of charges that I have paid against billing invoice. However, the customer service has not taken any action against complain. I have re-submitted complains numerous time on helpline but unable to find any solution.

2. Customer services employee told me every time that Smart TV App has been deactivated on number however in every month charges of this service included in billing invoice. I don’t know who could I get rid of this problems. When & how could this service deactivate on my number. Moreover, could I recovered my all dues, that were paid due to un-action on complains by PTCL Customer Services?????

3. Keeping in view all above, it is requested to please take serious action on aforesaid request and re-imbursement of all dues (i.e activation charges of smart tv apps & monthly charges till todate). Because I have never requested for activation of this service and still paying the charges even not ever used of this service.

4. Hoping for your favourable action, please.

With best request,

Zafar Siddique

House No 66, Main Street
Near St No 5, Ghouri Town
Phase-1, Islamabad

Contact No 0333-5139003

dear sir 10 dinoo se mera no 0722572411 kharab hai main complant kr kr k thak gsya hoon msgar koi nahi sun raha .sdo ptcl ghulam nabi mirani na phone uthata hai na na hi 1218 ki gai meri complant thik karwa raha hai plz sir meri is complant pr nazar sani ki jaye aur mera no 0722572411 kandhkot ka thik karwaya jaye.

Dear Faisal Masood,
Thank you very much for your response. Sorry to says that till nobody come in our home to resolve this issue and i want to inform you that last time when our net was working that time also some time connected and some time disconnected but i compromised because i knows that our site PTCL workers are not cooperate with us but now it's not working from last 12 days to till date. Please clear this issue. you can check my number in your system then you can understand my situation regarding my net. The problem that i am facing is only due to PTCL workers. if there is any technical problem then let me know how much time will take to resolve?
i want to inform you that my some family members working in Etisalat UAE and we knows this system very well. so i just want to request you that please resolve this issue as soon as possible. Your PTCL workers already take 12 days but yet it is not working. they should clear this issue then i will not complaint against any body. My Complaint number is 67 and line number is 0526640277.Please don't close my complaint until my net will working frequently.

Dear Faisal Masood,
Thank you very much for your response. Sorry to says that till nobody come in our home to resolve this issue and i want to inform you that last time when our net was working that time also some time connected and some time disconnected but i compromised because i knows that our site PTCL workers are not cooperate with us but now it's not working from last 12 days to till date. Please clear this issue. you can check my number in your system then you can understand my situation regarding my net. The problem that i am facing is only due to PTCL workers. if there is any technical problem then let me know how much time will take to resolve?
i want to inform you that my some family members working in Etisalat UAE and we knows this system very well. so i just want to request you that please resolve this issue as soon as possible. Your PTCL workers already take 12 days but yet it is not working. they should clear this issue then i will not complaint against any body. My Complaint number is 67 and line number is 0526640277.Please don't close my complaint until my net will working frequently.

Dear Faisal Masood,
Thank you very much for your response. Sorry to says that till nobody come in our home to resolve this issue and i want to inform you that last time when our net was working that time also some time connected and some time disconnected but i compromised because i knows that our site PTCL workers are not cooperate with us but now it's not working from last 12 days to till date. Please clear this issue. you can check my number in your system then you can understand my situation regarding my net. The problem that i am facing is only due to PTCL workers. if there is any technical problem then let me know how much time will take to resolve?
i want to inform you that my some family members working in Etisalat UAE and we knows this system very well. so i just want to request you that please resolve this issue as soon as possible. Your PTCL workers already take 12 days but yet it is not working. they should clear this issue then i will not complaint against any body. My Complaint number is 67 and line number is 0526640277.Please don't close my complaint until my net will working frequently.

Dear Faisal Masood,
Thank you very much for your response. Sorry to says that till nobody come in our home to resolve this issue and i want to inform you that last time when our net was working that time also some time connected and some time disconnected but i compromised because i knows that our site PTCL workers are not cooperate with us but now it's not working from last 12 days to till date. Please clear this issue. you can check my number in your system then you can understand my situation regarding my net. The problem that i am facing is only due to PTCL workers. if there is any technical problem then let me know how much time will take to resolve?
i want to inform you that my some family members working in Etisalat UAE and we knows this system very well. so i just want to request you that please resolve this issue as soon as possible. Your PTCL workers already take 12 days but yet it is not working. they should clear this issue then i will not complaint against any body. My Complaint number is 67 and line number is 0526640277.Please don't close my complaint until my net will working frequently.

EARNEST APPEAL
To,
The president P.T.C.L
WALID IRSHAID
A S SLAMO ALEKUM

SUBJECT: Gross Professional Misconduct and Unethical attitude of Medical
Officer with old aged 65 RTD WORKERS.

Respected Sir, I would like to draw your kind and early attention towards
On incident ,which is an episode from series of such regrettable pathetic un ethical
And inhuman events and act that are taking place every day from Doctors and Medical
Officers of PTCL Department ,specially in KARACHI which is financial Capital of the
Country as well as PTCL.This also reflects that how dedicated ,skilled and hard working
Force of PTCL of KARACHI in particular and all over the country in general are being
Tormented, tortured and being systematically deprived of their law full legal medical
Facilities and rights ,whereas as the same has been granted to favorites and influential to
Those of above mentioned Doctors and Medical officers in violation of rules and princip
Pl Of NATURE JUSTICE.
R/SIR, I would like to remind and point out DR SADIA WAQAR ex Director Medical
Services posted at KARACHI are on the top on the practice of depriving lawful, genuine
And urgently needed medical facilities and required medicines for poor workers. Further
An other example of PTCL medical Doctors who create cruel, pathetic and inhuman
Attitude taken place with my son in past proof attached that DR OF P.NS SHIFA
Suggest a test of C.T SCANE OF BRAIN has not given final approval by the Pathetic in
human. on non professional biased and above all the most corrupt attitude of Dr Sadia
and Dr Shahid, While Senior Manager H.R already approved the tests of my son kindly.
Sir, the latest and pain full attitude created by Dr WAJAHAT POSTED AT CTO disp
ensry Never follow the prescription of senior Doctors IN GRADE TWENTY OF CIVIL
HOSPITAL He rejected the said prescription and also given not proper medicine except
Require required medicines some proofs are Attached Here with my complain. Me and
My wife are the regular patient of BLOOD PRESSURE,SUGAR since last 20,years
and Faced two major operation first on 1998 by SURJON ADEEB RIZVI AT CIVIL
Hospital SECOND ON JULY 2004 BY SURJON ISHRAT SALEEM UROLOGIST
LIAQAT NATIONAL HOSPITAL.
MOST IMPORTNT: This pain full matter of my LATE MOTHER who will badly ignore
P.T.C.L DOCTORS FOR APPROVEL OF REPLACEMENT OF BOTH KNEE EXTR
EEMLY SUGGESTED BY SURGEON Z.IDRRES OF LIQATAL HOSPITAL,AND
SURGEON DR TASEER IBRAHEEM OF P.N.S SHIFA HOSPITAL.
She was under treatment in acute critical condition and can not move with out wheel ,
Wheel chair and we know the feeling of our serious ill mother she was under treatment
Two years in critical condition and she EXPIRED DATED23/07/2001.MY QUESTION
IS ANY DOCTOR OF P.T.C.L/ AUTORITY RESPONSIBLE FOR SUCH BLENDER
NIGLIGENCE OF P.T.C.L DOCTORS ***MAY ALMIGHTY ALLAH ASK THEM
DAY OF QAYAMT**TOO.your kind record I would like to remember that same
Case and report was send to HONORABLE PRIME MINISTER OF PAKISTAN
AND THE SECRETRIATE NO:UO.F1(9)EMP/GR-III DATED DATED 08/12/2007
but no any reply by of his been submitted by the PTCL and respective apartment /
till today . CRUEL AND UNETHICAL BEHAVIOR OF PTCL DOCTORS NOT
PROPER MEDICINS PROSCRIBE BY HI.FI DOCTORS.
Further more for your kind information that we the hard and fast workers of OVERSEAS
TELECOM REGION EARNING BILLION OF RUPPES IN CLUDING FORIGEN
CURRENCY FOR PTCL,SINCE LAST THIRTY/FORTY YEARS.
RESPETED SIR, In the light of all true/faith fully mentioned above ,it is humbly
Requested Solve on humanitarian ground and replace such un kind DOCTORS WHO
Not kind and cooperated With aged and retired employees as me 65.years old. Make sure ALL REQUIRED MEDICINS MUST ARRANGE AND ISSUE TO WORKERS swiftly, to run such value able PTCL ON SMOOTH AND SOFT TRACK TOO.

YOUR FAITH FULLY

HajiShabib.baig
Senior ES RTD
INTERNATIONAL GATEWAY EXCHANGE
KARACHI

It is submitted that this no.074-4081090 is died from 6months, so we complained
Again and again at the exchange badah and larkana office they didnot solve our problem
So kindly if u are not solving our problem from many months so kindly disconect it forever
This is unsatisfactory result we pay bill at the time so my humble request to president and concerned ptcl officer kindly solve my problem as soon as possible.
Waiting for your reply
Sandeep kumar
03313436496

Dear Sir,
Sorry for the inconvenience. This is a reminder for you that yet my home broadband connection not working and nobody contact with us to resolve this issue. My line number is 0526640277 and complaint number is 67. Please my all mail. I am trying to contact with PTCL workers but they didn't pickup my call. Watchman or Security Guard Jawed is the one who are handling the line man duty and he is taking monthly from their costumer, if some one not give him monthly then he will disconnected his connection from exchange.In 1 month 1 time net will disconnected from exchange and when some one call him he came but after reslove money he will demand money. i can prove this one if you need evidence i will provide. I have lots of time complaint to Divisional Engineer but he didn't take any action against Jawed and Amir, May be he also take money from Jawed or Amir.
Exchange Number is Bhagyari Tehsil Pasrur District Sialkot.
Line man Name is Mahmood and SDO Name is Ikhlaq

Dear Sir,
Sorry for the inconvenience. This is a reminder for you that yet my home broadband connection not working and nobody contact with us to resolve this issue. My line number is 0526640277 and complaint number is 67. Please my all mail. I am trying to contact with PTCL workers but they didn't pickup my call. Watchman or Security Guard Jawed is the one who are handling the line man duty and he is taking monthly from their costumer, if some one not give him monthly then he will disconnected his connection from exchange.In 1 month 1 time net will disconnected from exchange and when some one call him he came but after reslove money he will demand money. i can prove this one if you need evidence i will provide. I have lots of time complaint to Divisional Engineer but he didn't take any action against Jawed and Amir, May be he also take money from Jawed or Amir.
Exchange Number is Bhagyari Tehsil Pasrur District Sialkot.
Line man Name is Mahmood and SDO Name is Ikhlaq

Dear Sir,
Sorry for the inconvenience. This is a reminder for you that yet my home broadband connection not working and nobody contact with us to resolve this issue. My line number is 0526640277 and complaint number is 67. Please my all mail. I am trying to contact with PTCL workers but they didn't pickup my call. Watchman or Security Guard Jawed is the one who are handling the line man duty and he is taking monthly from their costumer, if some one not give him monthly then he will disconnected his connection from exchange.In 1 month 1 time net will disconnected from exchange and when some one call him he came but after reslove money he will demand money. i can prove this one if you need evidence i will provide. I have lots of time complaint to Divisional Engineer but he didn't take any action against Jawed and Amir, May be he also take money from Jawed or Amir.
Exchange Number is Bhagyari Tehsil Pasrur District Sialkot.
Line man Name is Mahmood and SDO Name is Ikhlaq

Dear Sir,
Sorry for the inconvenience. This is a reminder for you that yet my home broadband connection not working and nobody contact with us to resolve this issue. My line number is 0526640277 and complaint number is 67. Please my all mail. I am trying to contact with PTCL workers but they didn't pickup my call. Watchman or Security Guard Jawed is the one who are handling the line man duty and he is taking monthly from their costumer, if some one not give him monthly then he will disconnected his connection from exchange.In 1 month 1 time net will disconnected from exchange and when some one call him he came but after reslove money he will demand money. i can prove this one if you need evidence i will provide. I have lots of time complaint to Divisional Engineer but he didn't take any action against Jawed and Amir, May be he also take money from Jawed or Amir.
Exchange Number is Bhagyari Tehsil Pasrur District Sialkot.
Line man Name is Mahmood and SDO Name is Ikhlaq

Dear Sir,
Sorry for the inconvenience. This is a reminder for you that yet my home broadband connection not working and nobody contact with us to resolve this issue. My line number is 0526640277 and complaint number is 67. Please my all mail. I am trying to contact with PTCL workers but they didn't pickup my call. Watchman or Security Guard Jawed is the one who are handling the line man duty and he is taking monthly from their costumer, if some one not give him monthly then he will disconnected his connection from exchange.In 1 month 1 time net will disconnected from exchange and when some one call him he came but after reslove money he will demand money. i can prove this one if you need evidence i will provide. I have lots of time complaint to Divisional Engineer but he didn't take any action against Jawed and Amir, May be he also take money from Jawed or Amir.
Exchange Number is Bhagyari Tehsil Pasrur District Sialkot.
Line man Name is Mahmood and SDO Name is Ikhlaq

Dear Sir,
Sorry for the inconvenience. This is a reminder for you that yet my home broadband connection not working and nobody contact with us to resolve this issue. My line number is 0526640277 and complaint number is 67. Please my all mail. I am trying to contact with PTCL workers but they didn't pickup my call. Watchman or Security Guard Jawed is the one who are handling the line man duty and he is taking monthly from their costumer, if some one not give him monthly then he will disconnected his connection from exchange.In 1 month 1 time net will disconnected from exchange and when some one call him he came but after reslove money he will demand money. i can prove this one if you need evidence i will provide. I have lots of time complaint to Divisional Engineer but he didn't take any action against Jawed and Amir, May be he also take money from Jawed or Amir.
Exchange Number is Bhagyari Tehsil Pasrur District Sialkot.
Line man Name is Mahmood and SDO Name is Ikhlaq

TO,
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

Respected Sir,

1 I have requested for installation of Voice line & Broadband connection in Mar-15. Subsequently connection was successfully installed in month of May 2015. When I have received the bill invoice, Smart TV Apps activation charges were also posted in total amount. Nevertheless, I have not requested for subscription of this app and never used this service. In order to resolve the issue, I have submitted numerous complain via helpline services & e-mails for deactivation of this apps and reimbursement of charges that I have paid against billing invoice. However, the customer service has not taken any action on complain.

2. In addition, Customer services employee told me every time that Smart TV App has been deactivated on number however in every month, services charges were included in billing invoice as usual. I don’t know who could I get rid of this problems. When & how could this service be deactivate on my number.

3. Keeping in view all above, it is requested to please take serious action on aforesaid request and re-imbursement of all dues (i.e activation charges of smart tv apps & monthly charges till todate). Because I have never requested for activation of this service and still paying the charges even not ever used of this service.

4. Hoping for your favourable action, please.

With best request,

Zafar Siddique

House No 66, Main Street
Near St No 5, Ghouri Town
Phase-1, Islamabad

Contact No 0333-5139003
0334-5345261
051-2158227

Dear Sir,
My home BB connection was not working from 15 days to till date please read my all comment. My line number is 0526640277 and complaint number is 67. I want to inform you that from start to till date our side PTCL workers didn't cooperate with us. i have lots of time went in Sialkot office and explained them my situation but they also not care about use. you can check my line number then you can understand about my problem. 2 days working then again disconnected what is this? around 2 month before my net wast disconnected for 1 month.Why like this happen for me only. In my Village we there is only 3 connection but i don't know why PTCL site workers not cooperate with us.

TO,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ?????????

Dear Sir, this is a reminder for you that yet my home BB connection is not working from last 15 days to till date. Please take a necessary action to resolve my net issue.Really i am in tension due to this frequently disconnection of my net. Please check my number then you can understand my situation. Our site PTCL Workers didn't contact with us. Mr. Amir didn't come in our home to resolve this issue from last 17 days to till date, atleast he should come to check but he didn't. Please push him.

Dear Sir, this is a reminder for you that yet my home BB connection is not working from last 15 days to till date. Please take a necessary action to resolve my net issue.Really i am in tension due to this frequently disconnection of my net. Please check my number then you can understand my situation. Our site PTCL Workers didn't contact with us. Mr. Amir didn't come in our home to resolve this issue from last 17 days to till date, atleast he should come to check but he didn't. Please push him.

Sir, i just want to inform you that i have received massage from 8080. which said you have won the car from mobilink and cal at this number +92554016093 and was demanding information of my account . according to mobilink help line we didn't through any offer i would request to find out this fake number which was mentioned in SMS

dear sir president of ptcl sir mere ghar ka no.0722572411. 30.102015 se kharab hai. main 10.11 2015 ko aap ko ek complant ki hui hai magar us ka koi reply na milny per main sdo ptcl kandh kot ghulam nabi mirani k pass gaya tha. magar us n khass koi jawab ya respons.nahi diya ulta mujh be izat kerty hue kaha tum application likh aao to main tumhari phone no.hi diconect kr deta hoon na rahe ga phone .na ho hi tumein parshani plz sir aise naahal logon ko hata k plz imandar aur aache longon ko rakhein. from nanik dawani city book shop near iqbal library kandhkot@ kashmore.

dear sir president of ptcl sir mera no 0722572411. date 30th October 2015 se kharab hai .m n pahly bhi 10 nov 2015.ko complant ki thi magar us ka koi natija nahi nikla.us k baad m sdo kandhkot ghulam nabi mirani k pass gaya magar un to conection of ptcl ka katwany k liye kaha aap applicationle aao m conection kat doon ga na rahe ga phone na bhjhe gi ghanti.aap n kiss aadmi ko sdo kipost pr bhitha diya hai aaise logon ko to phahli phursat m ghar ka rasta dikhana chahiye.plz sir mera masila hal karein. Nanik ram dawani kandhkot@ kadhmore

TO,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachip Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ?????????

Dear Sir,
Please read my comment this mail i have send to mail id Complaints Suggestions/PTCL and support1@ptcl.net.pk but yet there is no positive response from our site PTCL workers.
Sorry for the inconvenience. Yesterday PTCL workers come in my home for the checking of my net and they knows that at this moment its working and they also knows that after lunch it's not working because they are the one who disconnected from exchange, Technical fault is only for maximum 2 days but what about my situation?. i am complaining you from date 03-11-2015 to till date but they are also playing with you not only for me. I explained them that daily my net disconnected from exchange after lunch.i again want to clearly inform you that PTCL workers Jawed and Amir told me that you cannot serve this facility because i have lots of time complaint against them.I also want to inform you that if my net is working then why i have to complaint against them. These 2 guys make a business in our side if some one give them monthly then net will be ok otherwise they will disconnect 1 time in 1 month and when they come to resolve this money they will take money. our Villagers peoples are very simple they don't know that it should be free. i am not lying if you need evidence i will provide. again i am requesting you to please resolve my net issue. if you will Transfer Jawed and Amir to other side then i will be ok otherwise sure they will disconnect my net from exchange. my line number is 0526640277

Dear Sir,
Please read my comment this mail i have send to mail id Complaints Suggestions/PTCL and support1@ptcl.net.pk but yet there is no positive response from our site PTCL workers.
Sorry for the inconvenience. Yesterday PTCL workers come in my home for the checking of my net and they knows that at this moment its working and they also knows that after lunch it's not working because they are the one who disconnected from exchange, Technical fault is only for maximum 2 days but what about my situation?. i am complaining you from date 03-11-2015 to till date but they are also playing with you not only for me. I explained them that daily my net disconnected from exchange after lunch.i again want to clearly inform you that PTCL workers Jawed and Amir told me that you cannot serve this facility because i have lots of time complaint against them.I also want to inform you that if my net is working then why i have to complaint against them. These 2 guys make a business in our side if some one give them monthly then net will be ok otherwise they will disconnect 1 time in 1 month and when they come to resolve this money they will take money. our Villagers peoples are very simple they don't know that it should be free. i am not lying if you need evidence i will provide. again i am requesting you to please resolve my net issue. if you will Transfer Jawed and Amir to other side then i will be ok otherwise sure they will disconnect my net from exchange. my line number is 0526640277

Dear Sir,
Please read my comment this mail i have send to mail id Complaints Suggestions/PTCL and support1@ptcl.net.pk but yet there is no positive response from our site PTCL workers.
Sorry for the inconvenience. Yesterday PTCL workers come in my home for the checking of my net and they knows that at this moment its working and they also knows that after lunch it's not working because they are the one who disconnected from exchange, Technical fault is only for maximum 2 days but what about my situation?. i am complaining you from date 03-11-2015 to till date but they are also playing with you not only for me. I explained them that daily my net disconnected from exchange after lunch.i again want to clearly inform you that PTCL workers Jawed and Amir told me that you cannot serve this facility because i have lots of time complaint against them.I also want to inform you that if my net is working then why i have to complaint against them. These 2 guys make a business in our side if some one give them monthly then net will be ok otherwise they will disconnect 1 time in 1 month and when they come to resolve this money they will take money. our Villagers peoples are very simple they don't know that it should be free. i am not lying if you need evidence i will provide. again i am requesting you to please resolve my net issue. if you will Transfer Jawed and Amir to other side then i will be ok otherwise sure they will disconnect my net from exchange. my line number is 0526640277

Dear Sir,
Please read my comment this mail i have send to mail id Complaints Suggestions/PTCL and support1@ptcl.net.pk but yet there is no positive response from our site PTCL workers.
Sorry for the inconvenience. Yesterday PTCL workers come in my home for the checking of my net and they knows that at this moment its working and they also knows that after lunch it's not working because they are the one who disconnected from exchange, Technical fault is only for maximum 2 days but what about my situation?. i am complaining you from date 03-11-2015 to till date but they are also playing with you not only for me. I explained them that daily my net disconnected from exchange after lunch.i again want to clearly inform you that PTCL workers Jawed and Amir told me that you cannot serve this facility because i have lots of time complaint against them.I also want to inform you that if my net is working then why i have to complaint against them. These 2 guys make a business in our side if some one give them monthly then net will be ok otherwise they will disconnect 1 time in 1 month and when they come to resolve this money they will take money. our Villagers peoples are very simple they don't know that it should be free. i am not lying if you need evidence i will provide. again i am requesting you to please resolve my net issue. if you will Transfer Jawed and Amir to other side then i will be ok otherwise sure they will disconnect my net from exchange. my line number is 0526640277

Respected Sir.
My Broadband system is not working correctly since august 2015. My package is 2MB Unlimited downloading, the problem is that only one user can use at a time, but we are three users and more time we use throughh WIFI. but if one user is using the internet remaining two can not use at tha time. In the last week of July 2015 your Customer Resposible namely Ayaz Memon gave us a new Router (under model name: KW58283) which is very old model according to your Complaint Service who told us when we did complaint on November 16 2015. from mentioned date till now Mr. Ayaz memon is not prepare for solving the serious problem. We are only paying but still now there is no any facility for Internet. When Mr. Ayaz receive the complaint, he reply to us "when you receive helpline call you please say that Its OK by pressing button 1".. we are requesting you that please solve this serious problem as soon as possible... Thanks

To,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

Dear sir Assalam o alikum after salam my name is ijaz ahmad afridi and with obeiently i request you sir that please i am on the side of PTCL and i want use PTCL many more people on reason again i request you that i have my own land in khayber agency and in area i have no exchange please open a virless exchange on my land sir you will get proffit and and something you charge for me on that charging i will continue my education becouse i am very poor man again again and again i requist you that please be kind on me and this email i sand you from my mamo home he have internate facility.
THANKS
your faithfull ijaz ahmad afridi
cell phone 03149230923

Dear Sir,

Since I have got my DSL connection on Telephone No. 0242-448320 with 4 Mbps and smart TV services, my connection has been facing disconnections frequently, whenever I made complaints regarding the matter I always got same response that your problem will be fixed within 24 Hours, due to this lethal approach of your technical team of your Naushahro Feroze office my connection always remained faulty within a week, I being a business man having the Online Bank Accounts for my business transaction , therefore PTCL being the pioneer in Telecommunication services I chosen your DSL service in order to get uninterrupted connection , but due to your weak and uncertain service I suffered a lot in terms of financial and business loss.
I am therefore through this letter acknowledging you that if my connection doesn’t get proper repair or any other service I will go through court of law to file a recovery suit regarding financial loss against your organization, I believe that my plea before you will get a positive response and our relation of client and service provider will strengthen with your prompt action.

Yours Faithfully

Mr . Maqbool Ahmed Memon
Naushahro Feroze
0242-448320

Dear Sir, I am Maqbool Ahmed son of late Ghulam Nabi Memon, i am user of ptcl sevice
since 40 years.When I have got my DSL connection on Telephone No. 0242-448320 with 4 Mbps and smart TV services, my connection has been facing disconnections frequently, whenever I made complaints regarding the matter I always got same response that your problem will be fixed within 24 Hours, due to this lethal approach of your technical team of your Naushahro Feroze office my connection always remained faulty within a week, I being a business man having the Online Bank Accounts for my business transaction , therefore PTCL being the pioneer in Telecommunication services I chosen your DSL service in order to get uninterrupted connection , but due to your weak and uncertain service I suffered a lot in terms of financial and business loss.
I am therefore through this letter acknowledging you that if my connection doesn’t get proper repair or any other service I will go through court of law to file a recovery suit regarding financial loss against your organization, I believe that my plea before you will get a positive response and our relation of client and service provider will strengthen with your prompt action.

Yours Faithfully

Mr . Maqbool Ahmed Memon
Naushahro Feroze
0242-448320

Sir
Our country is very big problem courts,our case run 18 year but not stalled .
my case no 2048-11 Lahore high court stay high court 4 year ago but not date harrying 4years one time.

TO,
CEO OF PTCL
PRESIDENT OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

asalam o alikim sir mari aak request ha app sa 1 weak sa mara net bhi or telephone line bhi dead ha korangi exchange ka koi banda mara complant aak weak sa hai maro complaint pa koi kam nhi kia jai rai hai sir app sa request ha mari complaint pa jalda jalda kam ho mara telephone number 02135120310 mara addresr nasir colony korangi number 1 karachi sector 32 d nazd jamaia mashjid ghoosia

DATED 2ND DECEMBER, 2015

DEAR SIR,

AAJ SE (2) DO SAAL PEHLE AK DRKHUAST LANDLINE CONNECTION AUR DSL KE LYE JAMA KARAI THI LEKIN AFSOS AAJ TAK CONNECTION NAHI DYA GYA. TAJUB KI BAT YE HE KE AAP KE STAFF KI NAAHLY KI WAJA SY BAGHAIR CONNECTION MAH OCTOBER, 2015 KA BILL DATED 28-11-2015 KW JARI KAR DYA GAYA. AAP KE STAFF KI NEGLIGENCY KI WAJA SY TELEPHONE DEPARTMENT KW NAQABIL TALAFY NUQSAN POHNCHA HE. AAP ZARURI IQDAMAT KARAIN AUR PTCL KW MAZEED NUQSAN SY BACHAIN.

ZAKIR HUSSAIN
HYDERABAD
EMAIL: zakir8366@gmail.com
CELL NO. 0344-3534941

Dear Sir/Madam
AoA

My Ptcl landline number 0744752912 is out of order with no dile tone since 10/11/2015
i have complained on 13/11/2015 with complain number 45 few days i received feedback call from 1218 but no person visted or bother to contact for resolving issued,after 10 days i saw complaint status that shows closed complaint,i have again launch complain with number 66 on 29/11/2015 and also talked many times with customer relation officer,they say complain is in progress solver soon and recieving only bothering 1218 feedback calls,no one bothering to contact or visit for rectification of problem,it seems old same conventional behaviour of Ptcl no change .hope u will look matter seriously.waiting for swift response.
regards
Engr A Jabbar Shaikh
PTV Corporation
Larkana

Dear Sir/Madam
AoA

My Ptcl landline number 0744752912 is out of order with no dile tone since 10/11/2015
i have complained on 13/11/2015 with complain number 45 few days i received feedback call from 1218 but no person visted or bother to contact for resolving issued,after 10 days i saw complaint status that shows closed complaint,i have again launch complain with number 66 on 29/11/2015 and also talked many times with customer relation officer,they say complain is in progress solver soon and recieving only bothering 1218 feedback calls,no one bothering to contact or visit for rectification of problem,it seems old same conventional behaviour of Ptcl no change .hope u will look matter seriously.waiting for swift response.
regards
Engr A Jabbar Shaikh
PTV Corporation
Larkana

Dear Sir/Madam
AoA

My Ptcl landline number 0744752912 is out of order with no dial tone since 10/11/2015
i have complained on 13/11/2015 with complain number 45 few days i received feedback call from 1218 but no person visited or bother to contact for resolving issued,after 10 days i saw complaint status that shows closed complaint,i have again launch complain with number 66 on 29/11/2015 and also talked many times with customer relation officer,they say complain is in progress solver soon and receiving only bothering 1218 feedback calls,no one bothering to contact or visit for rectification of problem,it seems old same conventional behavior of Ptcl no change .hope u will look matter seriously.waiting for swift response.
regards
Engr A Jabbar Shaikh
PTV Corporation
Larkana

Dear Sir/Madam
AoA

My Ptcl landline number 0744752912 is out of order with no dial tone since 10/11/2015
i have complained on 13/11/2015 with complain number 45 few days i received feedback call from 1218 but no person visited or bother to contact for resolving issued,after 10 days i saw complaint status that shows closed complaint,i have again launch complain with number 66 on 29/11/2015 and also talked many times with customer relation officer,they say complain is in progress solver soon and receiving only bothering 1218 feedback calls,no one bothering to contact or visit for rectification of problem,it seems old same conventional behavior of Ptcl no change .hope u will look matter seriously.waiting for swift response.
regards
Engr A Jabbar Shaikh
PTV Corporation
Larkana

To,
The chairman of ptcl
Pole Removin without any big resion pole still here about 33 years
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????

To,
The Chairman Sb
My Ptcl landline number 02136322872 is out of order with no dile tone since above 2 month,sir this is my new connection i went many time for my complaint issue in ptcl khi (Azizabad Exchange) Concerned Depart but problem is till now dead.
hope u will look matter seriously.waiting for swift response.
regards

regards
Engr A Jabbar Shaikh
PTV Corporation
Larka

TO,
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

A.o.a
sir i belong to daska my problem is my ptcl landline number every month dead many times complaint in exchange and 1218 register complaint butt no resolve my problem and daska exchange worker no coperate the customer .so,kindly check my problem

The President
PTCL
Islamabad

Dear Sir,
Please refer to my email dated 20-11-15,therin i have written to you to please release my security Deposit after receiving a reply from Wafaqi Mohtasib Islamabad Case Nos ONL/0004656/15 dated 4-11-15,But from that day uptil to day nothing has happened so far,wheras i have submitted all necessary documents to your Defence ptcl office,
Now i am compel to refer this matter AGAIN to Wafaqi Mohtasib Islamabad for necessary action.
Regards
Sheikh Mohd Imtiaz

Respect Sir,

        I Have submited a complain to 1218 so they get me complaint no.43 
and second time i repeat my complaint so my number was no.46.
finaly i have complaint to your head office Islamabad and they have also not answering and alerady i submitted a complaint to peshwar region office.
please kindly solve my problem.
 i will be thankfull of your copporation.
Adil From Khat Kali Nowshera
Mob: 0321-9779498
phone no 0923-560369

R/Sir,My PTCL No.0254620526.I tried many times to change my DSL packeg but no response from any customer care officer kindly change my packeg.every time they are saying after 48 hours your packeg will be changed but 48 hours later same words repeated that "we are sory" and again wait for 48 hours.Sir,kindly change my ptcl pakeg economy pakeg.
Thanks
Regards
Muhammad Shahid
House No.123-Block-3 Care Colony Sehwan Sharif.

R/Sir,My PTCL No.0254620526.I tried many times to change my DSL packeg but no response from any customer care officer kindly change my packeg.every time they are saying after 48 hours your packeg will be changed but 48 hours later same words repeated that "we are sory" and again wait for 48 hours.Sir,kindly change my ptcl pakeg economy pakeg.
Thanks
Regards
Muhammad Shahid
House No.123-Block-3 Care Colony Sehwan Sharif.cell 03133314612

R/Sir,My PTCL No.0254620526.I tried many times to change my DSL packeg but no response from any customer care officer kindly change my packeg.every time they are saying after 48 hours your packeg will be changed but 48 hours later same words repeated that "we are sory" and again wait for 48 hours.Sir,kindly change my ptcl pakeg economy pakeg.
Thanks
Regards
Muhammad Shahid
House No.123-Block-3 Care Colony Sehwan Sharif.cell 03133314612

R/Sir,My PTCL No.0254620526.I tried many times to change my DSL packeg but no response from any customer care officer kindly change my packeg.every time they are saying after 48 hours your packeg will be changed but 48 hours later same words repeated that "we are sory" and again wait for 48 hours.Sir,kindly change my ptcl pakeg economy pakeg.
Thanks
Regards
Muhammad Shahid
House No.123-Block-3 Care Colony Sehwan Sharif.cell 03133314612

Dear Sir / Madam,
Once again from last 5 days to till date my net is disconnected. MY net was working only for 20 days and last month 25 days not working. Last time Mr. Khalid (from Sialkot office) was came in our home and he promise with us that do not complaint and next time if you have any problem let me know. Now i am calling him daily bases but yet he cannot resolve my net issue. i have Call to Mr. Amir (our side PTCL worker) but ye he didn't resolve my net issue. i don't know why our PTCL workers disturbing me. Please clear my net issue my online complaint is 60 and line number is 0526640277.

Dear Sir / Madam,
Once again from last 5 days to till date my net is disconnected. MY net was working only for 20 days and last month 25 days not working. Last time Mr. Khalid (from Sialkot office) was came in our home and he promise with us that do not complaint and next time if you have any problem let me know. Now i am calling him daily bases but yet he cannot resolve my net issue. i have Call to Mr. Amir (our side PTCL worker) but yet he didn't resolve my net issue. i don't know why our PTCL workers disturbing me. Please clear my net issue my online complaint is 60 and line number is 0526640277.

Dear Sir / Madam,
Once again from last 5 days to till date my net is disconnected. MY net was working only for 20 days and last month 25 days not working. Last time Mr. Khalid (from Sialkot office) was came in our home and he promise with us that do not complaint and next time if you have any problem let me know. Now i am calling him daily bases but yet he cannot resolve my net issue. i have Call to Mr. Amir (our side PTCL worker) but yet he didn't resolve my net issue. i don't know why our PTCL workers disturbing me. Please clear my net issue my online complaint is 60 and line number is 0526640277.

Dear Sir / Madam,
Once again from last 5 days to till date my net is disconnected. MY net was working only for 20 days and last month 25 days not working. Last time Mr. Khalid (from Sialkot office) was came in our home and he promise with us that do not complaint and next time if you have any problem let me know. Now i am calling him daily bases but yet he cannot resolve my net issue. i have Call to Mr. Amir (our side PTCL worker) but yet he didn't resolve my net issue. i don't know why our PTCL workers disturbing me. Please clear my net issue my online complaint is 60 and line number is 0526640277.

Dear Sir / Madam,
Once again from last 5 days to till date my net is disconnected. MY net was working only for 20 days and last month 25 days not working. Last time Mr. Khalid (from Sialkot office) was came in our home and he promise with us that do not complaint and next time if you have any problem let me know. Now i am calling him daily bases but yet he cannot resolve my net issue. i have Call to Mr. Amir (our side PTCL worker) but yet he didn't resolve my net issue. i don't know why our PTCL workers disturbing me. Please clear my net issue my online complaint is 60 and line number is 0526640277.

TO,
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

TO,
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

Mera 0514573543 4mb ka connection hai jo pichlay 2 weeks say problem kar raha hai kabhi chal parta hai aur kabi nai chalta comllaints kar kar k thak chukay hai lakin jab say privitization hua hai us waqt say lay kar aaj tak ptcl name badnam ho raha hai jab govt. K pass thee to bohat acha kam chal raha tha us waqt 100% tha ab 10% rah gaya hai jo is company k liay bilkul aur insha allah khasaray mein lay kar jay ga.

Mera 0514573543 4mb ka connection hai jo pichlay 2 weeks say problem kar raha hai kabhi chal parta hai aur kabi nai chalta comllaints kar kar k thak chukay hai lakin jab say privitization hua hai us waqt say lay kar aaj tak ptcl name badnam ho raha hai jab govt. K pass thee to bohat acha kam chal raha tha us waqt 100% tha ab 10% rah gaya hai jo is company k liay bilkul aur insha allah khasaray mein lay kar jay ga.

Dear Sir, My PTCL DSl is not working properly since last 18 days, sometimes it is very slow and sometimes dead slow. I am paying my monthly bill regularly but your PTCL result is zero, so youu are requested to kindly resolve my this genuine problem and depute an expert at an early date. thanks. My PTCL NO.0222112627 Hyderabad.

TO,
CEO OF PTCL H/Q ISLAMABAD Complaints - GRANT OF PREVIOUS BENITIFS OF SERVICES AS AN (E.S)
R 90 13/D 1 Gulshan e Iqbal Karachir Ptcl pole remove and conetion fit on the house no. R 89 gate wall how can this possible ptcl conetion set any house wall with any big resion this is the terming point of ptcl history because I never saw before this setting ptcl pole remove and conetion set on house 13/D 1-House no.R 89 Gulshan e Iqbal Karachir .No response ???????ptcl no cear own consumer so sad we are your 30 years old consumer if you don't takecare your old consumer ????????

Dear respected Sir,
I would like to inform you that my home broadband connection with line number 0526640277 disconnected from exchange frequently. After 20 days my net issue was resolve at date 13-12-2015 but after 1 week again yesterday disconnected. I don't know why PTCL workers not cooperate with us. They always torcherme.
Please check my line number then you can understand about my situation regarding my net. Its always disconnected from exchange. I have lots of time call and also meet to our Sialkot office Incharge but till this issue not resolve.
Please resolve this issue.
my complaint number is 56 and line number is 0526640277

Dear respected Sir,
I would like to inform you that my home broadband connection with line number 0526640277 disconnected from exchange frequently. After 20 days my net issue was resolve at date 13-12-2015 but after 1 week again yesterday disconnected. I don't know why PTCL workers not cooperate with us. They always torcherme.
Please check my line number then you can understand about my situation regarding my net. Its always disconnected from exchange. I have lots of time call and also meet to our Sialkot office Incharge but till this issue not resolve.
Please resolve this issue.
my complaint number is 56 and line number is 0526640277

Dear respected Sir,
I would like to inform you that my home broadband connection with line number 0526640277 disconnected from exchange frequently. After 20 days my net issue was resolve at date 13-12-2015 but after 1 week again yesterday disconnected. I don't know why PTCL workers not cooperate with us. They always torcherme.
Please check my line number then you can understand about my situation regarding my net. Its always disconnected from exchange. I have lots of time call and also meet to our Sialkot office Incharge but till this issue not resolve.
Please resolve this issue.
my complaint number is 56 and line number is 0526640277

Dear Sir / Madam,
This is a reminder for you that yet nobody contact with us regarding my net issue. yesterday i call in Sialkot office and i talk to Mr. Khalid regarding my net problem but yet no body contact with us. again i am requesting you to please resolve my net problem. Our side PTCL workers did not cooperate with us even they did not pickup our call. i don't know why our side PTCL workers not cooperate with us, even i complaint to Sailkot office about our side PTCL workers but till they don't cooperate with us. my line number is 0526640277.

Dear Sir / Madam,
This is a reminder for you that yet nobody contact with us regarding my net issue. yesterday i call in Sialkot office and i talk to Mr. Khalid regarding my net problem but yet no body contact with us. again i am requesting you to please resolve my net problem. Our side PTCL workers did not cooperate with us even they did not pickup our call. i don't know why our side PTCL workers not cooperate with us, even i complaint to Sailkot office about our side PTCL workers but till they don't cooperate with us. my line number is 0526640277.

Dear Sir / Madam,
This is a reminder for you that yet nobody contact with us regarding my net issue. yesterday i call in Sialkot office and i talk to Mr. Khalid regarding my net problem but yet no body contact with us. again i am requesting you to please resolve my net problem. Our side PTCL workers did not cooperate with us even they did not pickup our call. i don't know why our side PTCL workers not cooperate with us, even i complaint to Sailkot office about our side PTCL workers but till they don't cooperate with us. my line number is 0526640277.

plz ptcl broadband use any time problem face plz solve this problem sir! my laneline no 02136408057 & sell no 03442126199

aslamaylicom .mer internet 1mb bilkol kam nahee karta hai.plz aap usa chack kara.likeen iss ke speed 23kb hai namber350202

Sir mai 15din se preshan ho mera net 4MB ka hai aur chalta 1MB ka wo bi na chalne ke braber sir mera masla solve Karo mai koi bi office ka kaam nahi Kar sakta Plz Plz mere net speed bara do mera ptcl no.ye 0223341052 aur mobile no.03133304048 city tando muhammad khan naam Ali Nawaz

Sir, My Broadband conaction was 2MB i upgrade my broadband in 8MB on dated 28.12.2015 but never change my package til now. i complaint on 1218 but he tell your port is not changing from the exchange my PTCL No.0483224000 and my broadband package is 8MB with smart tv Connection. pl resolve my problem early pl. because i work on net and my 6 child they student on hire classes they are very disturb due to this problum.

Sir, My Broadband conaction was 2MB i upgrade my broadband in 8MB on dated 28.12.2015 but never change my package til now. i complaint on 1218 but he tell your port is not changing from the exchange my PTCL No.0483224000 and my broadband package is 8MB with smart tv Connection. pl resolve my problem early pl. because i work on net and my 6 child they student on hire classes they are very disturb due to this problum.

Sir " I want to say that my ptcl connection and broad band are not working properly .I make a lot of complaints to the complaint service .but the line man of our area did nt gave any response to us .please make a notice of this issue .I Will be thankfully to you.

chk downloading

Aslamoalaikum! My name is Muhammad Suleman Sher and I am living in D I Khan.I have requested about the PTCL connection+DSL a 6 months ago in your main and exchange office, but they rejected my request. I want you to give me a PTCL connection+DSL in my house urgently.
my adress is {"Tube well Malik Phulla Village Lakhra P/O Ratta Kulachi Dera Ismail KHan.

Sir,
Main taqreeban 17 saal say ptcl telephone waghaira use kr raha hoon lakin jitna mai is waqat preshani utha raha hoo shaid pehlay kabhi howi ho 28 Dec 2015 say may ney apna broadband 2-MB say 8 MB per karwaya hai lakin baar complaints karwanay key bawajood abhi tak download speed bahal na hoi hay ptcl exchange say rabta kya to fiber glass cable ka kehtay hain lakin meray ghar say taqreeban 300 ft key faslay per fiber cable guzer rahi hai wo kehtay hain ke SDO sab keh dein to hum laga detey hain lakin SDO sab say Mulaqat hee nahi ho rahi mehrbani ferma ker merey is msla ke hall ke ahkamaat sadir furma dein mera PTCL # jis per yeh broadband lga howa hay who yeh hai 0483224000 old satellite town A Block Sargodha City, (Yeh merey betay Zabi Ullah Key Naam Per registered hai. App ki ain nawazish ho gee Muhammad Sami Ullah ID no.3840282307011

R/sir
Main pareshan is baat per hoon k baar baar complain karne k bawjood bhi koi ahmiat nahi di ja rahi 15 years se me ptcl use kar raha hun kabhi koi mushklat nahi aai jo pichhle 25 december 2015 se mushklat pesh aa rahi hai aur shayad ye ap ko bhi maloom hoga ... phir bhi ap se share kar deta hun ....har 10 mint k baad broadband line me masla hai ye solve nahi ho raha aur Sir 2 Mb ka package hai speed youtube pe koi song lagate hain to aadha ghanta wait karna parta hai ........Speed aur har 10 mint k Baad ye masla hai Please solve kar do masle ko please pleas.....

Contact Number ptcl 02233_32716
Cell Phone 0300_3084479

Dear Sir,
It is brought to your kind notice that I have got facility of EVO against PTCL line bearing telephone No.0812672121 which has recently changed by new No.0812314601 for the last ten or 15 days. Thereafter, I have submitted a written request to PTCL authorities for activating the said EVO on new NO. but unfortunately the same same has not yet been activated due to one reason or the other reason. It is also added that I am retired Federal
government empoyee and availe Nadra KIOSK licence for facilitating the genreral pubic to deposit thier utility bill and hence get some earnings for my family. Now I have been depried from this by your institution with simple response that the same has not been activitated by Islamabad authorities.
I am so confused that why this institution has paralyesed its reputation and why are the employees are avoiding to work or facilitate the customer while customer is treated almost in commercial instituion as king of the business.
Kindly look in to the matter. A written complaint by local ptcl has already sent time and again.

Dear Sir,
It is brought to your kind notice that I have got facility of EVO against PTCL line bearing telephone No.0812672121 which has recently changed by new No.0812314601 for the last ten or 15 days. Thereafter, I have submitted a written request to PTCL authorities for activating the said EVO on new NO. but unfortunately the same same has not yet been activated due to one reason or the other reason. It is also added that I am retired Federal
government empoyee and availe Nadra KIOSK licence for facilitating the genreral pubic to deposit thier utility bill and hence get some earnings for my family. Now I have been depried from this by your institution with simple response that the same has not been activitated by Islamabad authorities.
I am so confused that why this institution has paralyesed its reputation and why are the employees are avoiding to work or facilitate the customer while customer is treated almost in commercial instituion as king of the business.
Kindly look in to the matter. A written complaint by local ptcl has already sent time and again.

Dear Sir,
It is brought to your kind notice that I have got facility of EVO against PTCL line bearing telephone No.0812672121 which has recently changed by new No.0812314601 for the last ten or 15 days. Thereafter, I have submitted a written request to PTCL authorities for activating the said EVO on new NO. but unfortunately the same same has not yet been activated due to one reason or the other reason. It is also added that I am retired Federal
government empoyee and availe Nadra KIOSK licence for facilitating the genreral pubic to deposit thier utility bill and hence get some earnings for my family. Now I have been depried from this by your institution with simple response that the same has not been activitated by Islamabad authorities.
I am so confused that why this institution has paralyesed its reputation and why are the employees are avoiding to work or facilitate the customer while customer is treated almost in commercial instituion as king of the business.
Kindly look in to the matter. A written complaint by local ptcl has already sent time and again.

Dear Sir,

Yesterday a complaint was lodged by me to activation of EVO issued to against PTCL Landline Number but the same has not yet been activated even all dues has been paid. I do not understand why these delaying tactics are being adopted by the institution.

Your kind is requested that kindly look in to the matter personally and resolve my EVO problem personally.

Saleh Muhammad
12th January, 2016

Dear Sir,

Yesterday a complaint was lodged by me to activation of EVO issued to against PTCL Landline Number but the same has not yet been activated even all dues has been paid. I do not understand why these delaying tactics are being adopted by the institution.

Your kind is requested that kindly look in to the matter personally and resolve my EVO problem personally.

Saleh Muhammad
12th January, 2016

Dear Sir,

Yesterday a complaint was lodged by me to activation of EVO issued to against PTCL Landline Number but the same has not yet been activated even all dues has been paid. I do not understand why these delaying tactics are being adopted by the institution.

Your kind is requested that kindly look in to the matter personally and resolve my EVO problem personally.

Saleh Muhammad
12th January, 2016

Dear Sir,

Yesterday a complaint was lodged by me to activation of EVO issued to against PTCL Landline Number but the same has not yet been activated even all dues has been paid. I do not understand why these delaying tactics are being adopted by the institution.

Your kind is requested that kindly look in to the matter personally and resolve my EVO problem personally.

Saleh Muhammad
12th January, 2016

Dear Sir,

Yesterday a complaint was lodged by me to activation of EVO issued to against PTCL Landline Number but the same has not yet been activated even all dues has been paid. I do not understand why these delaying tactics are being adopted by the institution.

Your kind is requested that kindly look in to the matter personally and resolve my EVO problem personally.

Saleh Muhammad
12th January, 2016

Dear Sir,

Yesterday a complaint was lodged by me to activation of EVO issued to against PTCL Landline Number but the same has not yet been activated even all dues has been paid. I do not understand why these delaying tactics are being adopted by the institution.

Your kind is requested that kindly look in to the matter personally and resolve my EVO problem personally.

Saleh Muhammad
12th January, 2016

Dear respected Sir,
I would like to inform you that my home broadband connection with line number 0526640277 disconnected from exchange frequently.I have lots of time complaint to you, regarding this issue but yet it's not resolve. It's disconnected again and again within 10 days. Please resolve my net issue. My online complaint is 49
Please check my line number then you can understand about my situation regarding my net. Its always disconnected from exchange. I have lots of time call and also meet to our Sialkot office Incharge but till this issue not resolve.
Please resolve this issue.

Dear Respected,
Once a again i want to remind you that till my Home BB connection not working. i have call to concern Person Mr. Amir 2 days before and he promise with me that i will come but yet he didn't come in my home. I don't know why he don't come, not only this time, he did lots of time like this. Please push him to do his responsibility honestly, regarding line there is no problem but about net it's always disconnected.
Please check my line number... my Line # 0526640277

Sir m ik student. Hn awr muje online kch na kch kam krna prta jis se m be EVO 3g khridi he likn hamre han signal ni ate hen antenna se bhi ni hm 4000 se 5000 ka khrch bi kia he likn phr bi online acha ni ho pata he
Problem?
Hamere ilaqe m koi 3G booster ni he
Plz hamare lie kch kia jaye

Chidru mianwali

Sir Turbat Kech Balochistan Ma Evo Ka net or network boot weak ha net jata reta ha 1 sal se plzz network ka ranges bada do txxxxxxx

President and CEO
Pakistan Telecommunication Company Ltd.
Head Office,
Islamabad.

Dear Sir,

COMPLAINT REGARDING DISTORTION IN PTCL PHONE LINE BEARING NUMBER 0213-4582828 AND INOPERATIVE DSL INTERNET CONNECTION

This is with reference to the captioned subject, I, Khalid Riaz Jafri would like to bring to your kind attention that our telephone number 0213-4582828 is continuously having distortion in the line. I have been complaining and informing about the captioned issues perpetually since the last eight days but no one seems to take it seriously as nothing has been done till date. The only response that I have been receiving is that “Your problem will be resolved within the shortest possible time”. My ears are used to hearing such template/customized sentences but nothing has been done practically.

Following are the complaint id:
• For telephone related issue-complaint ID is 80
• For DSL internet related issue-complaint ID is 88

Furthermore this is creating hurdles and hampering progress for my research work on which it requires utmost focus and attention. Therefore you are kindly requested to instruct the concerned / take necessary measures in order to save me from this ordeal. I hope and wish that this prestigious corporate entity lives up to its standards in terms of resolution of customer issues promptly and effectively.

Regards.

Khalid Riaz Jafri

Dear Sir,

I want to draw your kind attention toward my telephone # 042-37161548. This number is out of order since 15 October, 2015. I have registered many complaints at 1218 (complaint nos. 80, 35, 31, 13, 09). But there is still not any action to fix this issue from your department. I also submitted written application dated 19.01.2016 to SDO of Daroghawala Exchange, Lahore but in vain. While I also personally requested to line man to check my telephone line, but I think he has not interest to solve this problem. Now I again register my complain by this application to solve this issue as soon as possible. I hope you will take action personally.

Kindly look into the matter and advise possible solution.

Yours Sincerely,

Muhammad Akram
0301-4991013

Dear Sir,
It is bring into your notice that I was given an application to Business Manager Mustafa Town Branch Almost two years ago that to close my PTCL number 042-35320675 in a name of Intizar Mehmood Butt. And at that time the lineman was disconnect my wire connection also.
Sir, you can also check it that this number usage is Zero and not working since last two years. but i am still receiving the bill again and again. I also went to your Mustafa Town Branch ,now the business manager is change and he told me that we have not any record of your application.
Sir,
Please stop the billing , if number is not working since last two years., wires have disconnected, there is no any usage of this number , then why i receiving the bills.

PTCL # 042- 35320675
Account ID # 1425320675
Address : Ali Raza Abad Raiwind Road Lahore

Thanks & Regards
0332-4301282

Dear Sir,

Its a matter of sham for such a organization and i really feel embarrass to use such language but ur cheap organization really deserve it.
Its quite surprising that in recharging of evo wingle there is a huge fraud which is strengthening by ur employs attitude.
i call 32 times for launching my complaint on 1218, 080077888, 051-2283410, 051-2181218, 0512283470 but no body attend the call and if they attend they proceed on hold and disconnect the call.
i pray to GOD that this organization their higher administration will die soon.
i have the courage to write it, if ur administration have the moral courage then reply me.
Regards,

Rashid Hassan

Asalm o alikum
Mera nam adil shah hy.mian shabqadar charsadda k rhny wala hun..mian aik student hun miane 2MB broadband connection k lye order kya ta .lkn abe tak connection nhe laga.2 mahenne ho gai hy order keye hui.exchange wale b cooperate nhe krty...bahane krty hy mere apse se guzaresh hy k mera ye masla hal kr dain apke mehrabni hoge.
Wasalam
03038979487

Asalm o alikum
Mera nam adil shah hy.mian shabqadar charsadda k rhny wala hun..mian aik student hun miane 2MB broadband connection k lye order kya ta .lkn abe tak connection nhe laga.2 mahenne ho gai hy order keye hui.exchange wale b cooperate nhe krty...bahane krty hy mere apse se guzaresh hy k mera ye masla hal kr dain apke mehrabni hoge.
Wasalam
03038979487

sir mujhe apna connection close karwana ha kun ke main ab bill afford nahin kar sakta aur doosra pachage bhi mare kaam ka nahin ha kun ki main ab Sukkur IBA study ke hawale se ja raha hoon aur mane last bill bhi pay kiya ha aur modeam bhi de raha hoon matlab ke saari requard de raha hoon to bhi ye exchange manager mera connection close nahin kar raha ha wo sahi tarahan baat hi nahin kar raha ha wo choot bol raha ha ke aap january ki 15 tariq ko aai nahin aur february main nahin ab tum march main aana to mane kaha ke main 2 months ka bill pay nahin kar paoon ga kindly mera connection close kar den to os ne kaha ke nahin hoga ye PTCL walon ki polcy ha ke customer ko barhaya jai na ke kam kiya jai to main chahoon ga ke aap kuch kare 7 din ho gai ha main kabhi live chat se help mang raha hoon to kabhi call pe lekin kuch nahin ho raha ha mane 1236 pe call ki ha wo kahete ha ke ptcl ki website pa ja ke account banao wohan se close kar sakte ho to mane account banaya ha to wahan se mane service closure request thi lekin 48 hours main aik call aai thi os ne mujh se poocha ke aap kun connection close karwana chahte ha mane phir ose A to Z bataya to os ne kaha ke aap ko koi issue aa raha ha to mane kaha ke aur koi nahin bas yahan se close nahin ho raha phir os ne call end kar di na koi response diya na koi suggesion agar aap kuch kar sakte ha to kare warna main aage bill pay nahin karoon ga main aaj tak sare bill pay karta aya hoon aap osi ke saath dhoka kar rahe ha......
Bill NAME= SHAMAN LAL
S/O= DUWARKO DASS
ADDRESS= JAM ZAFAR MOHALLA DAD ROAD DAHARKI DISTRICT GHOTKI SINDH
CNIC= 45101-8281952-1
PHONE NO= 0723-644012
MOBILE NO = 03075207674
EMAIL= SOORAJKUMAR276@GMAIL.COM

sir mujhe apna connection close karwana ha kun ke main ab bill afford nahin kar sakta aur doosra pachage bhi mare kaam ka nahin ha kun ki main ab Sukkur IBA study ke hawale se ja raha hoon aur mane last bill bhi pay kiya ha aur modeam bhi de raha hoon matlab ke saari requard de raha hoon to bhi ye exchange manager mera connection close nahin kar raha ha wo sahi tarahan baat hi nahin kar raha ha wo choot bol raha ha ke aap january ki 15 tariq ko aai nahin aur february main nahin ab tum march main aana to mane kaha ke main 2 months ka bill pay nahin kar paoon ga kindly mera connection close kar den to os ne kaha ke nahin hoga ye PTCL walon ki polcy ha ke customer ko barhaya jai na ke kam kiya jai to main chahoon ga ke aap kuch kare 7 din ho gai ha main kabhi live chat se help mang raha hoon to kabhi call pe lekin kuch nahin ho raha ha mane 1236 pe call ki ha wo kahete ha ke ptcl ki website pa ja ke account banao wohan se close kar sakte ho to mane account banaya ha to wahan se mane service closure request thi lekin 48 hours main aik call aai thi os ne mujh se poocha ke aap kun connection close karwana chahte ha mane phir ose A to Z bataya to os ne kaha ke aap ko koi issue aa raha ha to mane kaha ke aur koi nahin bas yahan se close nahin ho raha phir os ne call end kar di na koi response diya na koi suggesion agar aap kuch kar sakte ha to kare warna main aage bill pay nahin karoon ga main aaj tak sare bill pay karta aya hoon aap osi ke saath dhoka kar rahe ha......
Bill NAME= SHAMAN LAL
S/O= DUWARKO DASS
ADDRESS= JAM ZAFAR MOHALLA DAD ROAD DAHARKI DISTRICT GHOTKI SINDH
CNIC= 45101-8281952-1
PHONE NO= 0723-644012
MOBILE NO = 03075207674
EMAIL= SOORAJKUMAR276@GMAIL.COM

Dear Madam/Sir,
I would like to inform you that yet my home BB connection not working. you can also read my all mail.i have send complaint to Support/PTCL <support1@ptcl.net.pk>,
Complaints Suggestions/PTCL <complaint.suggestion@ptcl.net.pk> but yet there is no proper response from them. Please clear this issue.
My online complaint number is 27. i don't know why you closed my complaint without my information. you should check the connection and as well as line number and then you should close the complaint. I don't know why you are doing like that with me. from start to till now i am facing this problem, means i cannot serve this facility from start to till date please clear this issue.

ap se ek baat laho ga ptcl waly frud karty hai plz jo mery bhi ye comment dekh rahy hai ptcl ke networak ku use na karna

Nasir Mobeen
Jhelum Cantonment
Contact no 0334-2468414
Email address: nasirmobeen3@gmail.com
February 8, 2016
To : PTCL Head office Rawalpindi
Pakistan Telecommunication Authority Islamabad
Subject : Complaint of PTCL Broadband – Jhelum
Most respectfully, I beg to say that my PTCL No 0544-720478 is connected on internet. I launched complaint of by broadband on 1217 (PTCL complaint help line). My complaint no was 060 dated February 4, 2016 which was updated 3-4 times from February 4 to February 8, 2016. Despite repeated requests and complaints no representative of PTCL visited to rectify my problem. It is official duty of PTCL to provide batter quality of service to its users.
On February 8, 2016, I called broadband center Jhelum on its no 628900 for request and complain but no one pick the official numbers despite repeated dialing. After a lap of 4 days no one reported to solve this problem which is common practice here in Jhelum.
There are some anomalies in service especially in broadband. No one is ready to hear our voice in Jhelum.
PTCL is best service provider across the Pakistan. Its services are unique, but some officials are not working properly which is becoming headache for all department servants which has already caused for privatization of the department.
Please instruct PTCL authorities in this region at your end to solve this problem.
I shall be great full to you for this act of kindness

Your ‘s sincerely

Dear Sir,
I bought 3G Evo wingle 6 days before with MDN Number 92863937984 from franchise of PTCL near Faizan-e- Madina Karachi and the Assistant Manager has written that i can test this 3G Evo wingle for 7 days and Rs1500 will be refunded but when i reached home my Evo wingle did not work properly and no signals received due to jammers problem then i came to the Assistant Manager and told him that i want to return it back but now he is saying that the company has changed the policy of returning EVO Wingle on prepaid connections. This is cheating. How the policy has changed in just 1 day when he himself wrote that he will return it back if the device did not work properly.

Kindly solve this problem as soon as possible.

Regards,

Khizer Khan

Dear Sir,
I bought 3G Evo wingle 6 days before with MDN Number 92863937984 from franchise of PTCL near Faizan-e- Madina Karachi and the Assistant Manager has written that i can test this 3G Evo wingle for 7 days and Rs1500 will be refunded but when i reached home my Evo wingle did not work properly and no signals received due to jammers problem then i came to the Assistant Manager and told him that i want to return it back but now he is saying that the company has changed the policy of returning EVO Wingle on prepaid connections. This is cheating. How the policy has changed in just 1 day when he himself wrote that he will return it back if the device did not work properly.

Kindly solve this problem as soon as possible.

Regards,

Khizer Khan

Dear Sir,
I bought 3G Evo wingle 6 days before with MDN Number 92863937984 from franchise of PTCL near Faizan-e- Madina Karachi and the Assistant Manager has written that i can test this 3G Evo wingle for 7 days and Rs1500 will be refunded but when i reached home my Evo wingle did not work properly and no signals received due to jammers problem then i came to the Assistant Manager and told him that i want to return it back but now he is saying that the company has changed the policy of returning EVO Wingle on prepaid connections. This is cheating. How the policy has changed in just 1 day when he himself wrote that he will return it back if the device did not work properly.

Kindly solve this problem as soon as possible.

Regards,

Khizer Khan

To
The project director
ptcl
Subject :- Requst for increasing the Mbps .
Respected sir ,
Respectfully it is stated that we receive only 0.83Mbps at our home that submittad .The appliction in PTCL office & complent. complent no is 85 . one months befor to increase the Mbs from 0.83mbs to 8mbs. but no body consider my application and complaint sympathitically.
There fore it is request in your honour kindly - conside my application and increase the mbs of my phone net from 0.83mbs to 8mbs . To the above act of kindnes I shall be very thank full to you.
Thanks.

Yours sincerely.
Muhammad sharif.

Number. 0835421828.
Date. 09.01.2016.

Subject: Dsl COMPLAINT OF SUBSCRIBER NO. 021-34559467

Dear Sir
This is to bring to your kind knowledge that we are using the PTCL services since long. And additional took the services of DSL, which is regularly giving problems to us, some times it connect and disconnect sometimes there is no browsing. Beside this we have doubled our DSL package also but all invain.

Several complaints on 1218 were made and beside this personally visited to PECHS Karachi Exchange and met the DE as well as other staff, requesting them to kindly solve our issue. But unfortunately noboy paying attention or attending to our complain. Always it is been said that it will take 24 hours.

Kindly see our complaint record, which must be existing on our numbers e-portal.

Why we are paying monthly bill of DSL if it is of no use for us and our kids are unable to give online exams.

Kindly advise should v move to other service providers or our problem will be solved at once for all.

Looking forward for your kind response

Muhammad Ali R Merchant

Dear Mam / Sir,

Once again i want to remind you that my home BB connection not working. sometime it's working for only 1 hour and again disconnected.
Please take a necessary action for this issue. I am always waiting for your kind response but our side net installer Mr. Amir did not clear our net issue. he always lying with us. Please push him and tell him about our situation as you know about our problem and you can also check in system (Online). your kind support appreciable.
Please resolve this issue Please Please....... my line number is 0526640277.

My number 0526 618051
Broad band speed is very slow browsing downloading everyting

Dear chairman,

my number is faulty since long and no one bother ,can you help me. using your power to ask some one to solve my problem and set right my connection.though its the duty of your field staff but i think they have so many reason to satisfy you make lot of lam excuse.s,please take some action against the accused and solve my problem.

Aslamu alikum
To,
The chairman ptcl
Islamabad pakistan

Sub: PTCL TELEPHONE LANDLINE CONECTION PROBLEM

It is submitted that your kind for your information my ptcl conection land line no is nit proper work only dead i have many launch the complaint 1218 and my complaint no is 17.
Kindly persue it with great intention.our office working is badly disturbed due to this i 'll appreciate your kind ect.
Regards,
Rana majid hussain
15 c Sabzazar liaqat chowk lahore pakistan
0423 7497388

Aslamu alikum
To,
The chairman ptcl
Islamabad pakistan

Sub: PTCL TELEPHONE LANDLINE CONECTION PROBLEM

It is submitted that your kind for your information my ptcl conection land line no is nit proper work only dead i have many launch the complaint 1218 and my complaint no is 17.
Kindly persue it with great intention.our office working is badly disturbed due to this i 'll appreciate your kind ect.
Regards,
Rana majid hussain
15 c Sabzazar liaqat chowk lahore pakistan
0423 7497388

Aslamu alikum
To,
The chairman ptcl
Islamabad pakistan
Sub: PTCL TELEPHONE LANDLINE # 021-35860910 & 021-35860572
I am submitted my complain for your kind information, My Numbers always after 2-3 days can be closed Area line man Mr.Anees came Problem dissolved but after 2-3 days face same problem , this problem last 2 years ,
Our Office working always badly disturb due to this,
Please, check its,
I will highly appriciate your kind attention
Thanks and Regards

sir
maine 15-02-2016 ko apne ptcl D.S.L ke leye 1236 par call kar ke order deya ke mere purane d.s.l ko dubara chalaya jae jo ke main ne ap ke na ahal numando ke waja se band karwa deya tha lekan phir meri baat nai suni ja rahi hai
0412630079
03007271126

sir
maine 15-02-2016 ko apne ptcl D.S.L ke leye 1236 par call kar ke order deya ke mere purane d.s.l ko dubara chalaya jae jo ke main ne ap ke na ahal numando ke waja se band karwa deya tha lekan phir meri baat nai suni ja rahi hai
0412630079
03007271126

sir
maine 15-02-2016 ko apne ptcl D.S.L ke leye 1236 par call kar ke order deya ke mere purane d.s.l ko dubara chalaya jae jo ke main ne ap ke na ahal numando ke waja se band karwa deya tha lekan phir meri baat nai suni ja rahi hai
0412630079
03007271126

Dear Sir / Madam

I have been logging complain regarding my PTCL Dsl installed on my residence number 02136729174 for the last one month. The issue is frequent disconnections.

PTCL technician did came to my residence on 11 Feb 2016 and said that there is a issue in PTCL back end devices that is why i am having slow browsing and disconnection problem. Anyway I waited for few days and logged complain again on 1218.

Then again the same technician came to my home on 19th Feb 2016 and told me that Hawaii Technicians have fixed all the problems and it did make a difference on my browsing speed, but still my DSL keeps on disconnecting. The same technician told me on my face that he cannot do anything further. He told me to logged complain about my PTCL phone line for noise and distortion although there is no noise and distortion. The technician also accepted this that there is no noise or distortion in my line. He straight away told me that he cannot do anything more regarding my DSL frequent disconnection issue. Either some else is using my dsl or i don't know why my dsl keeps on disconnected after every 10 to 15 minutes. I just wanted to know will I ever be able to use PTCL DSL without frequent disconnections.

Kindly look into the matter and oblige.

Dear Sir / Madam

I have been logging complain regarding my PTCL Dsl installed on my residence number 02136729174 for the last one month. The issue is frequent disconnections.

PTCL technician did came to my residence on 11 Feb 2016 and said that there is a issue in PTCL back end devices that is why i am having slow browsing and disconnection problem. Anyway I waited for few days and logged complain again on 1218.

Then again the same technician came to my home on 19th Feb 2016 and told me that Hawaii Technicians have fixed all the problems and it did make a difference on my browsing speed, but still my DSL keeps on disconnecting. The same technician told me on my face that he cannot do anything further. He told me to logged complain about my PTCL phone line for noise and distortion although there is no noise and distortion. The technician also accepted this that there is no noise or distortion in my line. He straight away told me that he cannot do anything more regarding my DSL frequent disconnection issue. Either some else is using my dsl or i don't know why my dsl keeps on disconnected after every 10 to 15 minutes. I just wanted to know will I ever be able to use PTCL DSL without frequent disconnections.

Kindly look into the matter and oblige.

میرا dsl 15 یوم سے کام نہیں کررہا درخواست پرنہ ہی کسی نے امل کیا کہتے ہے پچھے سے سب کے خراب ھے مینے چیک کیا تو سب کہ ٹھیک تھے ھمارہ ہی خراب تھا آپ سے درخواست ھے سرہمرا 0463877800 ٹھیک کروا دے شکریہ فاروق آباد ضیلع شیخوپورا

Dear sir mera no 0543597096 brodband 4 oct 2015 ko install ho jb k 14 oct ko mea bill b bejh dea gea
1 jan se 29 feb tk mery khaial me srf 10 dn land line aur brodband nahe chla aur hemasha time ada b kea in 2 month ka Ap complaint ka reacord check kren k me ne ktne complaints submet ke hn .lineman se kud hemen rabta knlrba prta hy jb ak din theak chalta hy tu 5 dn khrab rehta hy sdo chakwal ko b kie bar phon kea hy mgr koi responce nahe mla
Line man apne duty theak nahe kr rhy koi coperat nahe krty plz enqary against line man.
Thanks

Dear sir mera no 0543597096 brodband 4 oct 2015 ko install ho jb k 14 oct ko mea bill b bejh dea gea
1 jan se 29 feb tk mery khaial me srf 10 dn land line aur brodband nahe chla aur hemasha time ada b kea in 2 month ka Ap complaint ka reacord check kren k me ne ktne complaints submet ke hn .lineman se kud hemen rabta knlrba prta hy jb ak din theak chalta hy tu 5 dn khrab rehta hy sdo chakwal ko b kie bar phon kea hy mgr koi responce nahe mla
Line man apne duty theak nahe kr rhy koi coperat nahe krty plz enqary against line man.
Thanks

Sir mera DSL disconnect ka masla hy mahene mein do teen martba ata. Pher app ky ptcl office ky chaker katty raho. jab tak do teen chaker na lagao office ky koi theik karne nahin ata ab bhi mera DSL band hy. 27/02/2016 ko online or office ja kar complain karwaei lekin abhi tak mera DSL ka problem solve nahin howa.mera phone number ye hy. (0685573884)

To,
The Chairmen,
PTCL Headquarter, Islamabad.

Through proper channel D E Phone

Subject:- Complain # 02134573885 (land line and Broad band)

Respected Sir,
I am a subscriber of PTCL land line and broadband.
I have been using land line and broadband for last three years.
My phone is creating problem with broadband continuously. I
Complained many times but there is no any response in your side.
Unfortunately my mother suffering from fever so that’s why phone
Is Very necessary for us to communicate each other in any critical situation.
I request to you that kindly take some serious action against it and
Resolve my issue on urgent basis. I will be very thanking full to you for this kind act.

Thanking yours

Name Kamran Hassan
Ptcl # 0092 213 4573885
E Mail kamrannova@gmail.com
Cell # 0092 345 2085171

Hi ,
I am writing this with a bit anger. last month i got a letter from PTCL for renewal of my broadband & landline connection and waive of my outstanding due which I didn't paid for past few months due to excess charges in my bill without any reason.
I got the letter and replied accordingly , later I complaint twice that I didn't get any further response and still my broadband services are not working but after complaining twice still I didn't get any response from PTCL. So I urge any PTCL agent there to pay some attention towards your customer. and work on my issue asap.

Respected sor i am use ptcl and broad band 10 year broad band problem 6 month complain many time but not solve problem

Dear Madam/Sir,
I would like to inform you that yet my home BB connection not working. you can also check in your system.It is very slow, i cannot open the skype. it's not working from last 15 days to till date.
My online complaint number is 27. i don't know why you closed my complaint without my information means it's not working. you should check the connection and as well as line number and then you should close the complaint. I don't know why you are doing like that. from start to till now i am facing this problem, means i cannot serve this facility from start to till date. Please clear this issue.
Please Please clear this issue. our side ptcl net installer (Mr.Amir) not cooperate with us even he did not come and also not pickup my call. Please push him to resolve my net problem.

Dear Madam/Sir,
I would like to inform you that yet my home BB connection not working. you can also check in your system.It is very slow, i cannot open the skype. it's not working from last 15 days to till date.
My online complaint number is 27. i don't know why you closed my complaint without my information means it's not working. you should check the connection and as well as line number and then you should close the complaint. I don't know why you are doing like that. from start to till now i am facing this problem, means i cannot serve this facility from start to till date. Please clear this issue.
Please Please clear this issue. our side ptcl net installer (Mr.Amir) not cooperate with us even he did not come and also not pickup my call. Please push him to resolve my net problem.

T/No.36946897 faulty due to DP Faulty in our area, H/No.L-148, Sector 5/C-3, North Karachi karachi please sir i requested that my DSL+PSTN rectify Immidiately because previous one week faulty.

sir
my connection cannot work from two month . plz khuda k wasty kisi ko bejh dain check krany k liye complain krwa kerwa k bhi tang aa chuky hn
my ptcl no 0546593063 AGR NHI HOTA TU BAND KR DAIN

sdo no 03455760222 ES KO BHI HZAAR BAR CALL KI HAI

sir 4 mb unlimited peckeg chala raha hoon mene costmr serves pe bat kar ke peckeg karwa lia unhon ne kaha tha ka eunlimited he or ab jub bil punhcha to 9400 ka he numada ne kha tha ke 1775 ka peckeg he aap ka bill 2500 ka aega sir men gareeb admi itna khan se bharoon plz help karo aap ki baree mehrbani plz help 309Gb downloads ki he 9GB ka itna bil plz sir 1Gb ka 100 lagaen to phir bhee men dene ko tyar hu sir aj kal ke dor men har koi pareshan he itna khan se laen jo aap ko den yahan sho bege pe likhna bhee munasib naheen he lekin majboor hen hum plz plz plz help
hi is my ptcl nomber 0254730071 is nomber pe extra bill aya he & hi is my contect nomber 03062776580

Bm Mr yaseen can not open my number 0542.451845 because my internet surfing 217gb last month. I am regularly pay my bill. He is against me on personal basis. Please give him order to open my number.

Bm Mr yaseen can not open my number 0542.451845 because my internet surfing 217gb last month. I am regularly pay my bill. He is against me on personal basis. Please give him order to open my number.

Bm Mr yaseen can not open my number 0542.451845 because my internet surfing 217gb last month. I am regularly pay my bill. He is against me on personal basis. Please give him order to open my number. My cell no 0303 Bm Mr yaseen can not open my number 0542.451845 because my internet surfing 217gb last month. I am regularly pay my bill. He is against me on personal basis. Please give him order to open my number.

Bm Mr yaseen can not open my number 0542.451845 because my internet surfing 217gb last month. I am regularly pay my bill. He is against me on personal basis. Please give him order to open my number.
My cell no 0303.4626786

Bm Mr yaseen can not open my number 0542.451845 because my internet surfing 217gb last month. I am regularly pay my bill. He is against me on personal basis. Please give him order to open my number.
My cell no 0303.4626786

Bm Mr yaseen can not open my number 0542.451845 because my internet surfing 217gb last month. I am regularly pay my bill. He is against me on personal basis. Please give him order to open my number.
My cell no 0303.4626786

Bm Mr yaseen can not open my number 0542.451845 because my internet surfing 217gb last month. I am regularly pay my bill. He is against me on personal basis. Please give him order to open my number.
My cell no 0303.4626786

20th March 2016

Dear Sir,

Kindly check complaints #s 71 & 48 registered at 1218 for landline # 042-35454111 (Bahria Town, Lahore). These complaints for no tone and broadband and smart TV were registered ten days ago. Despite numerous reminders on 1218, no action has been taken by the relevant supervisors.

There is a concerned lineman by the name of Shabbir who goes openly on a collection spree every month to collect money from the neighborhood. He does not come to me because of my army connections, but yet he expects illegal bribes to get the phone back in order.

Do the PTCL higher management not realize that the organization will finally collapse this way like PIA, Pakistan Steel, etc.

Kindly resolve the problem immediately failing which army authorities will be informed of such gross negligence and ineptitude on behalf of PTCL Management for further action as deemed necessary.

Major Arshad Husain

MY INTERTNET CONECTION IS DISCONECT TILL 16/03/2016 AND I HAVE MUCH MORE LOSE BY PTCL . I HAVE REGISTERED MY COMPLAIN AL READY MY COMPLAINT NO IS 05.

Dear Sir/Madam,

Complain recorded against held-up/totally off of my office phone No. 021-34168282 vide complain # 28 on 17-03-2016 and since then (after laps of 5 days) no action has been taken by the ptcl authority. it is once again requested to kindly restore the same at the earliest keeping in view that this is a federal government office phone.

Sir ghalla mandi jhabbran sheikhupora mein evo k a tawer laga hay lakin evo ka network bout khrb h 1218 per cell ki h go kehty hain load bht h es ka koi hal hay ya hum koi or wingal la ay zong ki

Dear Sir, It is to bring in your notice that I had a broadband connection at my home number: 0442512147, for which i complained overbilling of excess charges. Even we kept on receiving bills months after disconnection of the line with no dial tone even. We donot have enough time to roam about PTCL office again and again to resolve the issue.
Now after couple of months recovery department; Mr Toqeer from Lhr has blocked my two functional numbers after hard talk with him: 044-2522553, 044-2664047; for which there is no issue of bills.Sir Mr. Toqeer has become personal with me. Sir what I think its unethical and illegal to close all the functional numbers inspite of resolving the issue. In this era of communication and mobile networks alternate communication resources are also available. In such case PTCL has no right to send me bills for these two blocked numbers. It would be loss of PTCL not of consumer because PTCL will deprive of two functional connections in this case.

Dear Sir/Mam,
Assalam-o-Alikum!

With reference to the above subject, I would like to inform you that yet my home BB connection not working and also i have registered online complaint (30).
Please verify this issue and clear. I have lots of time complaint to you but yet my net not working continuously.
There is no proper communication and support from our side PTCL worker specially from Installer (Mr. Amir).
Please clear this issue. I am in tension because of my home BB connection.

Dear Sir/Mam,
Assalam-o-Alikum!

With reference to the above subject, I would like to inform you that yet my home BB connection not working and also i have registered online complaint (30).
Please verify this issue and clear. I have lots of time complaint to you but yet my net not working continuously.
There is no proper communication and support from our side PTCL worker specially from Installer (Mr. Amir).
Please clear this issue. I am in tension because of my home BB connection.

We have PTCL DSL internet connection installed on number 041-4620322. The problem is that most of time this connection is disconnected. We have complained many times about this problem to concerned PTCL officials but they pay no heed to our complaint & concern. Consequently we have to face this inconvenience most of the time.

You are requested to please instruct the concerned PTCL crew to resolve this problem. I'll be highly grateful to you for this kind gesture.

R/sir,
I am resident of Chak no-428/gb, Tehsil Tandlianwala. there are so many EVO users of PTCL in our village but the signals of EVO are very weak due to which we cant enjoy the PTCL internet service. The radial distance of our village from Tandlianwala exch is app 05 KMs. We are very disturbed due to poor service of PTCL.we have contacted the local officers several times but invain. Kindly arrange to resolve the problem . We shall be very thankful to u.

R/sir,
I am resident of Chak no-428/gb, Tehsil Tandlianwala. there are so many EVO users of PTCL in our village but the signals of EVO are very weak due to which we cant enjoy the PTCL internet service. The radial distance of our village from Tandlianwala exch is app 05 KMs. We are very disturbed due to poor service of PTCL.we have contacted the local officers several times but invain. Kindly arrange to resolve the problem . We shall be very thankful to u.

sir, aoa, i placed my LAGATAR OFFER order on 25th Feb 2016 against my PTCL nbr 0513751087 (Murree), still the package is not provided, meanwhile i makes calls/complaints at-least 30 times to the PTCL concerns but they are still hanged me for saying that your order must be provided in 24 to 48 hrs, now 30 days has been passed and they failed to provide the request, plz confirm me as soon as possible that the service which is req provided or not, It is also request that the service of broadband is so poor, after every complaint the broadband service is good for a day or two only, plz chk the complaints from your complaint department which i did but no permentally solution have been carried out so far

aoa sir,
mai attock k city hazro ma rahta hn hamry resrornt k 3 number hen
057-2311817
0572311816
057-2311814
pchy 5 din s kharab h out going nae ho rae ofice jaty hn to wo agy s kby kia kaht hn kby kia jb k hmary bill b clear hn
ofice HAZRO me hy

Sir our PTCL Broadband net service issue one month.our internet is very slow speed and more time discount in daily.please issue my problem.i am very thankful to you.

Dear Sir/Mam,

Assalam-o-Alikum!

With reference to the above subject, I would like to inform you that once a again my home BB connection not working and also i have registered online complaint (67).
Please verify this issue and clear. I have lots of time complaint to you but yet my net not working continuously. My last complaint number was 30 and it was registered date 23-03-2016 but within 5 days again my net disconnected.
There is no proper communication and support from our side PTCL worker specially from Installer (Mr. Amir).
Please clear this issue. I am in tension because of my home BB connection.

Dear Sir/Mam,

Assalam-o-Alikum!

With reference to the above subject, I would like to inform you that once a again my home BB connection not working and also i have registered online complaint (67).
Please verify this issue and clear. I have lots of time complaint to you but yet my net not working continuously. My last complaint number was 30 and it was registered date 23-03-2016 but within 5 days again my net disconnected.
There is no proper communication and support from our side PTCL worker specially from Installer (Mr. Amir).
Please clear this issue. I am in tension because of my home BB connection.

Dear Sir/Mam,

Assalam-o-Alikum!

With reference to the above subject, I would like to inform you that once a again my home BB connection not working and also i have registered online complaint (67).
Please verify this issue and clear. I have lots of time complaint to you but yet my net not working continuously. My last complaint number was 30 and it was registered date 23-03-2016 but within 5 days again my net disconnected.
There is no proper communication and support from our side PTCL worker specially from Installer (Mr. Amir).
Please clear this issue. I am in tension because of my home BB connection.

Dear Respected Madam / Sir,
This is a reminder for you that yet my Home BB connection not working.
Please resolve this issue. It is to much now, i have lots of time complaint but yet there is no proper result got from your end and also from our side PTCL workers. If there is any net issue PTCL line man and Installer need to come and resolve that issue but from last 1 year to till date we are facing same problem. Sometime it's working for 10 days and sometime only for 1 day and disconnected.
Why it's happened again and again.
In my village there is only 3 connection and i have lots of time got information from that person about PTCL worker.they give them monthly that's why there is no problem for them. if you need evidence i will provide because at the time of install PTCL worker Mr. Amir and Jawed (Watchman) demand me for money, this thing i have report to Sialkot office and i have lots of time went in Sialkot office regarding my net issue but yet i am facing same problem. Complaint number is 67

Dear Respected Madam / Sir,
This is a reminder for you that yet my Home BB connection not working.
Please resolve this issue. It is to much now, i have lots of time complaint but yet there is no proper result got from your end and also from our side PTCL workers. If there is any net issue PTCL line man and Installer need to come and resolve that issue but from last 1 year to till date we are facing same problem. Sometime it's working for 10 days and sometime only for 1 day and disconnected.
Why it's happened again and again.
In my village there is only 3 connection and i have lots of time got information from that person about PTCL worker.they give them monthly that's why there is no problem for them. if you need evidence i will provide because at the time of install PTCL worker Mr. Amir and Jawed (Watchman) demand me for money, this thing i have report to Sialkot office and i have lots of time went in Sialkot office regarding my net issue but yet i am facing same problem. Complaint number is 67

salam sir i am tired to registered complain to ptcl broadband office but my issue is not solved nd service cntre not solve my problem nd automatic complaint closed so kindly solve my internet problem ...........i thnk full to u

To,
The Chairmen,
PTCL Headquarter, Islamabad.
Through proper channel D E Phone
Subject:- Complain #0533600006 (land line and Broad band)
Respected Sir,
I am a subscriber of PTCL land line and broadband.
I have been using land line and broadband for last five years.
My phone is creating problem with broadband continuously. I
Complained many times but there is no any response in your side.
specially lineman Mr(shahid).I request to you that kindly take some serious action against it and
Resolve my issue on urgent basis. I will be very thanking full to you for this kind act.
Thanking yours
Name Doctor afzal mujahid
Ptcl # 0533600006
Cell # 00923338406024

To,
The Chairmen,
PTCL Headquarter, Islamabad.
Through proper channel D E Phone
Subject:- Complain #0533600006 (land line and Broad band)
Respected Sir,
I am a subscriber of PTCL land line and broadband.
I have been using land line and broadband for last five years.
My phone is creating problem with broadband continuously. I
Complained many times but there is no any response in your side.
specially lineman Mr(shahid).I request to you that kindly take some serious action against it and
Resolve my issue on urgent basis. I will be very thanking full to you for this kind act.
Thanking yours
Name Doctor afzal mujahid
Ptcl # 0533600006
Cell # 00923338406024

To,
The Chairmen,
PTCL Headquarter, Islamabad.
Through proper channel D E Phone
Subject:- Complain #0533600006 (land line and Broad band)
Respected Sir,
I am a subscriber of PTCL land line and broadband.
I have been using land line and broadband for last five years.
My phone is creating problem with broadband continuously. I
Complained many times but there is no any response in your side.
specially lineman Mr(shahid).I request to you that kindly take some serious action against it and
Resolve my issue on urgent basis. I will be very thanking full to you for this kind act.
Thanking yours
Name Doctor afzal mujahid
Ptcl # 0533600006
Cell # 00923338406024

Dear Sir ,

Aslam-o-alikum. My name is Abdul Mnan Ali contact # (0342-7710398) i belong to toba tek singh (punjab). respected Sir i submit my complaint near main PTCL office Toba Tek Singh before last Tow weaks ago. but nobody listen my coplaint .
Sir , here Ck no 392jb Toba tek Singh a person
Haseeb-ur-rehman is now using wifi devises ( 2 nainovin or 8 TP link 5210) and he gives 35 conections in 2 villages. he workout here against PTA
Toba Tek Sing PTCL office members thay are all include this correption.and collect monthly.

Respected Sir plz Contect me for total information.i'm Waiting

our PTCL landline is not working since 1 year numbers are 02132588720 & 02132578748 these numbers are in use of Director, LRC, so please kindly maintained the numbers as soon as possible

our PTCL landline is not working since 1 year numbers are 02132588720 & 02132578748 these numbers are in use of Director, LRC, so please kindly maintained the numbers as soon as possible

plz help out our telephone problem no:051-2701517.MOnal restaurant centuras.isb.
cell:0346-5607212
Aamir.
Admin Manager

respested sir,
touheed amin from zarobi sawabi i recently got a dsl connection (0938 480150) lineman install it on 22jan2016 and also he get a 700 rupes from me 4 a cable and i got a first bill (8,850 rupes) so thts y i refused to pay this also plug out the router next month i got a 11,000 rupes from ptcl now on 12april2016 got a phone call from mr. ayaz ( rude man ) phone no# 03009080837 he come to me and take 5000 rupes from me to sort out my matter but i hv nothing yet my dsl connection is still not working .....

respested sir,
touheed amin from zarobi sawabi i recently got a dsl connection (0938 480150) lineman install it on 22jan2016 and also he get a 700 rupes from me 4 a cable and i got a first bill (8,850 rupes) so thts y i refused to pay this also plug out the router next month i got a 11,000 rupes from ptcl now on 12april2016 got a phone call from mr. ayaz ( rude man ) phone no# 03009080837 he come to me and take 5000 rupes from me to sort out my matter but i hv nothing yet my dsl connection is still not working .....

To,
The Higher Management,
PTCL Headquarter, Islamabad.

I am Khurram Sharif , Student of Information technology , Doing Final Year Project,I am in Great need of Broadband Service.

I am User of PTCL land line and broadband form last five years. Facing continuous Problem with Broadband and line from last 2 years.

Already done hundred's of complaints through 1218, as well as local Customer care center , Area: Kahuta, Rawalpindi.

At local Customer care center, SDO clearly stated that "We cannot provide and Internet connection more then 1 Mbps with Reliability".

in our area There are at-least 17 Connection Facing same problem Due to joint in main line inside a water stream.

Landline No : 0513313522
Registered On : Khalid Sharif
Alternative No : 03330434445
Email : Khurramblogs@gmail.com
City : Kahuta , Rawalpindi.

Dear sir my number 04237189128
1 month se kharab hain or DSL bi nahi chal raha sir maih me online or call pe bi bohaat complaints ki hain na to phone think ho raha hain or nahi net chal raha hain or nahi apka koi namainda ata hain cheek ke liyeh pls ap notice len pls sir har 4 din bad net or phone band hojata hain

Dear sir my number 04237189128
1 month se kharab hain or DSL bi nahi chal raha sir maih me online or call pe bi bohaat complaints ki hain na to phone think ho raha hain or nahi net chal raha hain or nahi apka koi namainda ata hain cheek ke liyeh pls ap notice len pls sir har 4 din bad net or phone band hojata hain

To,
The Chairman, PTCL
Subject: DSL BROADBAND IS NOT WORKING PROPERLY 04237174056
Sir,
I am using 4MB DSL. It is not working properly from last two months. it works only 2 to 3 hours out of 24 hours daily. My line parameters are very low. I have lodged many complaints and also met Business Manager(BM) twice but could not get resolution of my problem.

I think, our Baghbanpura Exchange Lahore has inefficient and unqualified staff which cant resolve such small issues/problems.

I request you kindly look into the matter and resolve my problem. My complaint ID is 56.

Regards,

Muhammad Bilal Riaz

I am receiving messages for signing up new connection with the order number 263211877483
I never placed an order.
I don't have any PTCL services.
Please stop disturbing me on my mobile number and email

Respected Sir/Madam

My name is Rizwan and my ptcl no is 02132780779, i am getting problem since installation of my no. frequently your services are disconnected. Here i am requesting that please check my service log, why i am facing the problem, i am paying regularly to ptcl. It is poor management and technical staff that they did not provide the service properly.

Please can you tell me what can i do, if i facing these problem frequently so i am going to quite from your services which are provided me.

Regards

Rizwan Ajaz Siddiqui

Respected Sir/Madam

My name is Rizwan and my ptcl no is 02132780779, i am getting problem since installation of my no. frequently your services are disconnected. Here i am requesting that please check my service log, why i am facing the problem, i am paying regularly to ptcl. It is poor management and technical staff that they did not provide the service properly.

Please can you tell me what can i do, if i facing these problem frequently so i am going to quite from your services which are provided me.

Regards

Rizwan Ajaz Siddiqui

Respected Sir/Madam

My name is Rizwan and my ptcl no is 02132780779, i am getting problem since installation of my no. frequently your services are disconnected. Here i am requesting that please check my service log, why i am facing the problem, i am paying regularly to ptcl. It is poor management and technical staff that they did not provide the service properly.

Please can you tell me what can i do, if i facing these problem frequently so i am going to quite from your services which are provided me.

Regards

Rizwan Ajaz Siddiqui
Karachi

I would like to inform you that my broad band connection No. 021-327807794 last 3 Months the above connection is not working properly. The problem is slow browsing low parameter and SNR margin . My broad band package is 2 MB and also customers last 1 year.
Now days the said connection is bad services and appearing disconnecting continuously day after day the connection is doing problem last 3 months and complaining continuously. When I complain in exchange but representative do not response me properly.
Please kindly considered the my matter and solve my problem also any other quarries please let me know.
Thanking you,
Best Regards,
Rizwan
0300-3608587

hello sir 3 mounth sy net band hy koi kutti ka bacha numanda nae arha .paisy 3300 ly gaya hy ki pain yaki ay............... nae chalda ty Dsl chuku maa daa zaij samajh k
0554274911 ))))))))))))))03006178573 pain yowa o iss no t

Mera 0514573543 4mb ka connection hai jo pichlay 2 weeks say problem kar raha hai 4 din chalta hai aur phir usee same position per aa jata hai aur mera modem bhe kharab hai jo khud bakhud off ho jata hai us ko phir restart karna parta hai mein modem change karwanay gaya to to janaba SDO sarwar sb. kahtay hai k kiya karna hai change kar k wo he wala theak hai mein un say kaha k wo kharab hai mujhay new modem day dein ap k jo charges bantay hai bill mein dall dein lakin unho nay nai diya ap say request hai k please yeh karwa dein ya phir is department ko dobara govt. k hawalay kar dein Q k yeh ap logo say to chal ni raha koi bhe complaint time per theak ni hoti request hai is ko ap khud check karein.thx mera cell No. 03325228081

Mera 0514573543 4mb ka connection hai jo pichlay 2 weeks say problem kar raha hai 4 din chalta hai aur phir usee same position per aa jata hai aur mera modem bhe kharab hai jo khud bakhud off ho jata hai us ko phir restart karna parta hai mein modem change karwanay gaya to to janaba SDO sarwar sb. kahtay hai k kiya karna hai change kar k wo he wala theak hai mein un say kaha k wo kharab hai mujhay new modem day dein ap k jo charges bantay hai bill mein dall dein lakin unho nay nai diya ap say request hai k please yeh karwa dein ya phir is department ko dobara govt. k hawalay kar dein Q k yeh ap logo say to chal ni raha koi bhe complaint time per theak ni hoti request hai is ko ap khud check karein.thx mera cell No. 03325228081

Mera 0514573543 4mb ka connection hai jo pichlay 2 weeks say problem kar raha hai 4 din chalta hai aur phir usee same position per aa jata hai aur mera modem bhe kharab hai jo khud bakhud off ho jata hai us ko phir restart karna parta hai mein modem change karwanay gaya to to janaba SDO sarwar sb. kahtay hai k kiya karna hai change kar k wo he wala theak hai mein un say kaha k wo kharab hai mujhay new modem day dein ap k jo charges bantay hai bill mein dall dein lakin unho nay nai diya ap say request hai k please yeh karwa dein ya phir is department ko dobara govt. k hawalay kar dein Q k yeh ap logo say to chal ni raha koi bhe complaint time per theak ni hoti request hai is ko ap khud check karein.thx mera cell No. 03325228081

PTCL curpprt Dept Lazy people Third class service. tuff ha All Ptcl pr

PTCL curpprt Dept Lazy people Third class service. tuff ha All Ptcl pr

Respected Sir.
First of all I would to appreciate the response time of your team at the time of new connection.
I am facing worst services of PTCL broad band since last November 2015 till to-day after make numerous of complies but my problem is still there as some time I fell these problem are for-ever because no one address on my complain or try to re-solve my problem properly. You can see my broadband data usage which is very low as compare with the amount that I pay every month on time. What kind of justice is done with your regular customer or the person who pay your bill timely in fact I am facing 3 types of problem which are mentioned below.
1. Daily broadband disconnect temporally timings are 01:00 am to 07:00 am after some time changes 12:00 pm to 07:00 pm
2. Numbers of complain made and fallow up on call through cell# 0331-2554590 and from some other numbers and also check my remarks that I mentioned during complain call on 1218 but every time new time of 24 hours is given to re-solve the problem but almost every time it takes more than 2 to 3 working days to resolve issues.
3. Full bill charges every month but broadband services not provide 24/7 since last November 2015 till to-day once i contact on 1236 and discuss the issues with them they check my data and told me they are going to adjust my bill but at the end of the month I receive full amount bill which I pay later on. which is totally unjustified with me
I would really thanks full to you if you take some urgent action and resolve my problem in both ways broadband services problem re-solve and bill adjustment because of failure in broadband services.
My current complain#89 date 13-05-2016 problem still there
Kindly note my details
Customer ID: 1705534831644
PTCL# 021-34831644
Mobile# 0331-2554590
Date: 17-05-2016
Karachi

mera Internet last 4 days se block tha :/ aaj internet on howa hay tow 1218/1236 and others helpline services block hain... kindly meri C.C.S on karwao.

mera Internet last 4 days se block tha :/ aaj internet on howa hay tow 1218/1236 and others helpline services block hain... kindly meri C.C.S on karwao.

Dear sir, Asalamoalaikom.
I m Muhammad Arif. My home number is 021-36931362 my broad band and telephone both are dead from more than a week. My complain number us 91. All the time I m getting assurance from your people on phone but still my problem is not solved up till now.
Sir plz solve my problem.
I will be thankful to you.
Thanks,
Regards,
Arif ilyas.

ASSALA MO ALAIKUM
RESPECTED BOARD OF DIRECTORS
SIR,

ALLAH KARAY MERE YEH COMPLAINT KOI READ KAR LEIN Q K KOI BHE EMAILS READ NI KARTA AISAY LAGTA HAI SARA PTCL SO GAYA HAI KISI COMPLAINT PER KOI NAZAR-E-SANI NI HOTI KOI BHE SUNNANAY WALA NI HAI. ALLAH KARAY YEH PHIR GOVT. K PASS CHALA JAY YA PHIR REMOVE FROM EARTH HO JAY.

MERA PHONE NO. 0514573543 HAI JO 5 DAYS SAY DISCONNECT HAI JAB K MERA BILL BHE PAID HAI US K BAWAJOOD KOI BHE THEAK KARNAY K LIAY NI AA RAHA PLZ AP SAY REQUEST HAI K MERA YEH KAM KARWA DEIN.
THX

ASSALA MO ALAIKUM
RESPECTED BOARD OF DIRECTORS
SIR,

ALLAH KARAY MERE YEH COMPLAINT KOI READ KAR LEIN Q K KOI BHE EMAILS READ NI KARTA AISAY LAGTA HAI SARA PTCL SO GAYA HAI KISI COMPLAINT PER KOI NAZAR-E-SANI NI HOTI KOI BHE SUNNANAY WALA NI HAI. ALLAH KARAY YEH PHIR GOVT. K PASS CHALA JAY YA PHIR REMOVE FROM EARTH HO JAY.

MERA PHONE NO. 0514573543 HAI JO 5 DAYS SAY DISCONNECT HAI JAB K MERA BILL BHE PAID HAI US K BAWAJOOD KOI BHE THEAK KARNAY K LIAY NI AA RAHA PLZ AP SAY REQUEST HAI K MERA YEH KAM KARWA DEIN.
THX

Asslam O Alikum Sir hmra na to phone chal rha hai or na he dsl exchang waly b batmizi krty hain net b nhi thk krty I've already complained but no any action. when i complain again than told me that you have pressed 1 to solve your problem. but i have no receive any computer call.

Asslam O Alikum Sir hmra na to phone chal rha hai or na he dsl exchang waly b batmizi krty hain net b nhi thk krty I've already complained but no any action. when i complain again than told me that you have pressed 1 to solve your problem. but i have no receive any computer call.my ptcl num.053-3584369 my mob num 03056203390

Sir,

It will be of interest to you that unfortunately I got an broadband connection since last three or four month and have bought mental stress as well as disturbed routine. Since the installation of this connection I never got smooth services and since last fifteen day it is totally out of order and instead of continuous complaint and vigorous follow up I am not getting the fault rectified and no one bother to look into the matter and on each follow up call I recieve "wohi rate ratae jumle like a robotic response and nothing has been done practically.

Sir, if this is the attitude of PTCL towards customer than I'll be left with no choice but to leave PTCL having such a bad experience.

"LAGTA AISE HAI JAISE TAMAM GHORE GADHAY PTCL MEIN BHARTI HO GAI HEIN JO KE CUSTOMER KO BE APNI HI TARAH TREAT KARTE HEIN. ALL PTCL PER REHAM KARE AUR INKO CUSTOMER KI TAKLEEF AUR TENSION KA EHSAS HO.

MUJHE NAHIEN PATA KE IS E-MAIL KE JAWAB MEIN KUCH HONE WALA HAI, KIYUNKE IS KEE UMMEED BOHAT KUM HAI.

MERE LAND LINE NO 021 36375389 JO 10 ROZ SE BAND HY COMPLAINT K BAWAJOOD SAHI NAHI HUA OR YE 2 SE 3 MAHINE M HAR BAR BAND HOTA HY

Respected Sir,

My telephone no. 071-5633446 & 071-5633246 is dead since two months
many times complaint on telephone no.071-5617189 GM-Ptcl Sukkur and 1218 but not positive response

Regards
Faizan Ahmed
0333-7153039

AS USUAL MY PHONE IS DISCONNECTED ON SATURDAY NIGHT 4-6-2016 AND I HAVE NO DIAL TONE. IT WAS DISCONNECTED ON LAST SATURDAY AS USUAL.

i useing the unlimited dsl net pakage but last month i pay bill 1810 hundred and early month extra charges why same using G.P why in pakistan country people paid bills

sir
ricepectfully I'm requesting we are suffering from long time because ur staff are un responsible we are facing problem to long time in broadband connection 0514909265. we are getting no continuety in connection in one week one day it's normal or in during 24 hour only 1 hour normal but we many timesuppliers complaining in 1218 but always saying our connection showing normal sir we want permanent solution please sir i have last hope on your self u can check our complain status in 1218 from last oneyear .thanks.

sir
ricepectfully I'm requesting we are suffering from long time because ur staff are un responsible we are facing problem to long time in broadband connection 0514909265. we are getting no continuety in connection in one week one day it's normal or in during 24 hour only 1 hour normal but we many timesuppliers complaining in 1218 but always saying our connection showing normal sir we want permanent solution please sir i have last hope on your self u can check our complain status in 1218 from last oneyear .thanks.

My telephone is still dead since June 03, 2016. Same problem with internet.

My telephone# 92-21-36960483 is dead since June 03, 2016

sir
ricepectfully I'm requesting we are suffering from long time because ur staff are un responsible we are facing problem to long time in broadband connection 0514909265. we are getting no continuety in connection in one week one day it's normal or in during 24 hour only 1 hour normal but we many timesuppliers complaining in 1218 but always saying our connection showing normal sir we want permanent solution please sir i have last hope on your self u can check our complain status in 1218 from last oneyear .thanks.

Respected Sir,
i m using Ptcl 0423 7161024 landline and broadband with smart tv services. but Since to 18 May i got a frequently disconnection problem. when electricity cut off my ptcl not working means during no electricity i m not able to Dial and receive calls through landline and also not able to use internet and Smart tv also not worked during no electricity means everything seems to like dead. After 20 minutes of recovering of electricity back services automatic connected. So i clearly understand something problem with my exchange Generator or ups. so i Registered complain and clearly mentioned the all situation with your re presenter on 1218 and he agreed problem with exchange generator.
They said wait 24 hour your problem will be resolve on urgent bases. But unfortunately very said to telling you Problem not solve yet.. i Registered many complains again and again against of this issue but today almost 24 Days has past but i m still facing this problem. how irresponsibility from ptcl. My complain numbers: 41,58,89,52,23,44, and all of these complains i registered on 1218, and many time they not give me complain number they just said we put reminder on your exciting complain and highlighted etc. Many time i received computer generated call from 1218 ( hamaray record k mutabiq aap ki complain number bla bla bla theek kr di gai hai agr nahi ki gai tu 2 press krein) i every time pressed 2 because my problem not solved..
2 days ago i received msgs on my cell phone (dear customer your complain has been closed)
OMG i got puzzled to see these messages... i didn't understand why ??? why my complain closed without resolving it is too much insulting and irresponsibility by ptcl. I m very disappointed with ptcl technical staff and presenters behavior.
moreover i m ptcl customer since to 2001. bt at this time i really really disappointed from ptcl.
please no more delay it's already too much delay 25 days is more more more more then enough for resolve this issue. please i request to you solve my problem on urgent basis with first priority if you not. please clearly reply of this email you will not solve this problem and going to delay more. so i disconnect the all ptcl services. and choose other's 1.
hope fully if you care your customers you will definitely understand with my problem. And u should must take action against of irresponsible staff.

Thank you
Asif Aslam
Mob: 0343 4310043
Email: asifaslam.100@gmail.com, asifaslam_43@yahoo.com
PTCL : 0423 7161024

MY PENDING BROADBAND COMPLAINTS (FREQUENT DISCONNECTIONS) NO 11 DATED 06-06-2016 (04 DAYS BEFORE),05 DATED 18-05-2016 (24 DAYS BEFORE) & 44 DATED13-05-2016(27 DAYS BEFORE), PHONE #042-36855202 AND NOW NO DIAL TONE FROM YESTERDAY ON 09-06-2016

Respected Sir,

1.          I have been submitted my subjected complaint no 44 on 13-05-2016 (27 days before) for broadband (Frequent disconnections) because my DSL broadband is not working and I closed my complaint on request of your representative he told me when your connection will be converted in Fibre Optical then your complaint will be automatically rectified, then I closed my complaint and problem of frequent disconnections is still pending.
2.         I have launched another compliant No 05 dated 18-05-2016 for  broadband (Frequent disconnections) and again I closed my complaint on humbly request of your representative because he assured me same when your connection will be converted in Fibre Optical then your complaint will be automatically rectified, but problem is still pending, and no any response from your department.
3.          After this i registered another complaint No. 11 dated 06-06-2016 after waiting of 27 days and my issue is still pending.
4.          I have launched a complaint dated 09-06-2016 (No dial tone on 09-06-2016 Thursday),  but the problem is still pending of Broadband and line dead since yesterday and no any response to resolve my complaint up till now. I have gone to PTCL exchange Baghbanpura Lahore to resolve my issue of broadband so many times but no any response and not any representative entertain my complaint till today now after near about one month.
               Hence it is therefore requested that please resolve my issue of broadband (frequent disconnections) as well as no dial tone problem as soon as possible and also please convert my line in Fibre Optical, I am very worried for all that matter for so many days, I am very disappointed about poor performance of your department services & I hope that you will take strict action to resolve my issue. I am waiting for your favorable response.
   I shall be thankful to you.

Note: If your department do not take serious action for my complaint at this time then I will contact to Wafaqi Mohatsib department for resolve my issue on basis of all my previous complaints.

Thanks & Best Regards,
M. IMRAN KHAN
(042-36855202)
Cell # 0314-7391224

MY PENDING BROADBAND COMPLAINTS (FREQUENT DISCONNECTIONS) NO 11 DATED 06-06-2016 (04 DAYS BEFORE),05 DATED 18-05-2016 (24 DAYS BEFORE) & 44 DATED13-05-2016(27 DAYS BEFORE), PHONE #042-36855202 AND NOW NO DIAL TONE FROM YESTERDAY ON 09-06-2016

Respected Sir,

1.          I have been submitted my subjected complaint no 44 on 13-05-2016 (27 days before) for broadband (Frequent disconnections) because my DSL broadband is not working and I closed my complaint on request of your representative he told me when your connection will be converted in Fibre Optical then your complaint will be automatically rectified, then I closed my complaint and problem of frequent disconnections is still pending.
2.         I have launched another compliant No 05 dated 18-05-2016 for  broadband (Frequent disconnections) and again I closed my complaint on humbly request of your representative because he assured me same when your connection will be converted in Fibre Optical then your complaint will be automatically rectified, but problem is still pending, and no any response from your department.
3.          After this i registered another complaint No. 11 dated 06-06-2016 after waiting of 27 days and my issue is still pending.
4.          I have launched a complaint dated 09-06-2016 (No dial tone on 09-06-2016 Thursday),  but the problem is still pending of Broadband and line dead since yesterday and no any response to resolve my complaint up till now. I have gone to PTCL exchange Baghbanpura Lahore to resolve my issue of broadband so many times but no any response and not any representative entertain my complaint till today now after near about one month.
               Hence it is therefore requested that please resolve my issue of broadband (frequent disconnections) as well as no dial tone problem as soon as possible and also please convert my line in Fibre Optical, I am very worried for all that matter for so many days, I am very disappointed about poor performance of your department services & I hope that you will take strict action to resolve my issue. I am waiting for your favorable response.
   I shall be thankful to you.

Note: If your department do not take serious action for my complaint at this time then I will contact to Wafaqi Mohatsib department for resolve my issue on basis of all my previous complaints.

Thanks & Best Regards,
M. IMRAN KHAN
(042-36855202)
Cell # 0314-7391224

Dear Mr. Arif,

This is with reference to your complaint. Inconvenience is regretted and I assure you that the resolution will be ensured on top priority.

Thanks and Regards,
Hamaad Hafeez
Pakistan Telecommunication Company /PTCL
+92-42-35220535
www.ptcl.com.pk

--Original Message--
From: arifilyas1972@gmail.com
Date: 5/21/2016 6:38:08 PM
To: care@ptcl.net.pk
Subject:

Dear sir, Asalamoalaikom.
I m Muhammad Arif. My home number is 021-36931362 my broad band and telephone both are dead from more than a week. My complain number us 91. All the time I m getting assurance from your people on phone but still my problem is not solved up till now.
Sir plz solve my problem.
I will be thankful to you.
Thanks,
Regards,
Arif ilyas.

Dear sir, Asalamoalaikom.
I m Muhammad Arif. My home number is 021-36931362 my broad band is AGAIN dead from more than a week. My complain number is 91. All the time I m getting assurance from your people on phone but still my problem is not solved up till now.

Sir plz solve my problem.
I will be thankful to you.
Thanks,
Regards,
Arif ilyas
My phone number is:03332129985.
Hide quoted text
On May 22, 2016 12:50 AM, "PTCL Customer Care" <Care@ptcl.net.pk> wrote:
Dear Mr. Arif,

This is with reference to your complaint. Inconvenience is regretted and I assure you that the resolution will be ensured on top priority.

Thanks and Regards,
Hamaad Hafeez
Pakistan Telecommunication Company /PTCL
+92-42-35220535
www.ptcl.com.pk

--Original Message--
From: arifilyas1972@gmail.com
Date: 5/21/2016 6:38:08 PM
To: care@ptcl.net.pk
Subject:

Dear sir, Asalamoalaikom.
I m Muhammad Arif. My home number is 021-36931362 my broad band and telephone both are dead from more than a week. My complain number us 91. All the time I m getting assurance from your people on phone but still my problem is not solved up till now.
Sir plz solve my problem.
I will be thankful to you.
Thanks,
Regards,
Arif ilyas.

Dear sir, Asalamoalaikom.
I m Muhammad Arif. My home number is 021-36931362 my broad band is AGAIN dead from more than a week. My complain number us 91. All the time I m getting assurance from your people on phone but still my problem is not solved up till now.
Sir plz solve my problem.
I will be thankful to you.
Thanks,
Regards,
Arif ilyas.

Dear sir, Asalamoalaikom.
I m Muhammad Arif. My home number is 021-36931362 my broad band is AGAIN dead from more than a week. My complain number is 91. All the time I m getting assurance from your people on phone but still my problem is not solved up till now.

Sir plz solve my problem.
I will be thankful to you.
Thanks,
Regards,
Arif ilyas
My phone number is:03332129985.

Dear sir, Asalamoalaikom.
I m Muhammad Arif. My home number is 021-36931362 my broad band is again dead from more than a week. My complain number us 91. All the time I m getting assurance from your people on phone but still my problem is not solved up till now.
Sir plz solve my problem. 
I will be thankful to you.
Thanks,
Regards,
Arif ilyas

Dear sir, Asalamoalaikom.
I m Muhammad Arif. My home number is 021-36931362 my broad band is again dead from more than a week. My complain number us 91. All the time I m getting assurance from your people on phone but still my problem is not solved up till now.
Sir plz solve my problem. 
I will be thankful to you.
Thanks,
Regards,
Arif ilyas

MY PENDING BROADBAND COMPLAINTS (FREQUENT DISCONNECTIONS) NO 11 DATED 06-06-2016 (06 DAYS BEFORE),05 DATED 18-05-2016 (26 DAYS BEFORE) & 44 DATED13-05-2016(31 DAYS BEFORE), PHONE #042-36855202 AND NOW NO DIAL TONE COMPLAINT NO 84 DATED 10-06-02016 (2 DAYS BEFORE)

Respected Sir,

1.          I have been submitted my subjected complaint no 44 on 13-05-2016 (30 days before) for broadband (Frequent disconnections) because my DSL broadband is not working and I closed my complaint on request of your representative he told me when your connection will be converted in Fibre Optical then your complaint will be automatically rectified, then I closed my complaint and problem of frequent disconnections is still pending.
2.         I have launched another compliant No 05 dated 18-05-2016 for  broadband (Frequent disconnections) and again I closed my complaint on humbly request of your representative because he assured me same when your connection will be converted in Fibre Optical then your complaint will be automatically rectified, but problem is still pending, and no any response from your department.
3.          After this i registered another complaint No. 11 dated 06-06-2016 after waiting of 29 days and my issue is still pending.
4.          I have launched a complaint No 84 dated 10-06-2016 (No dial tone on 10-06-2016 Friday),  but the problem is still pending of Broadband and line dead since Thursday and no any response to resolve my complaint up till now. I have gone to PTCL exchange Baghbanpura Lahore to resolve my issue of broadband so many times but no any response and not any representative entertain my complaint till today now after near about one month.
               Hence it is therefore requested that please resolve my issue of broadband (frequent disconnections) as well as no dial tone problem as soon as possible and also please convert my line in Fibre Optical, I am very worried for all that matter for so many days, I am very disappointed about poor performance of your department services & I hope that you will take strict action to resolve my issue. I am waiting for your favorable response.
   I shall be thankful to you.

Note: If your department do not take serious action for my complaint at this time then I will contact to Wafaqi Mohatsib department for resolve my issue on basis of all my previous complaints.

Thanks & Best Regards,
M. IMRAN KHAN
(042-36855202)
Cell # 0314-7391224

Respected Sir,
1.          I have been submitted my subjected complaint no 44 on 13-05-2016 (30 days before) for broadband (Frequent disconnections) because my DSL broadband is not working and I closed my complaint on request of your representative he told me when your connection will be converted in Fibre Optical then your complaint will be automatically rectified, then I closed my complaint and problem of frequent disconnections is still pending.
2.         I have launched another compliant No 05 dated 18-05-2016 for  broadband (Frequent disconnections) and again I closed my complaint on humbly request of your representative because he assured me same when your connection will be converted in Fibre Optical then your complaint will be automatically rectified, but problem is still pending, and no any response from your department.
3.          After this i registered another complaint No. 11 dated 06-06-2016 after waiting of 29 days and my issue is still pending.
4.          I have launched a complaint No 84 dated 10-06-2016 (No dial tone on 10-06-2016 Friday),  but the problem is still pending of Broadband and line dead since Thursday and no any response to resolve my complaint up till now. I have gone to PTCL exchange Baghbanpura Lahore to resolve my issue of broadband so many times but no any response and not any representative entertain my complaint till today now after near about one month.
               Hence it is therefore requested that please resolve my issue of broadband (frequent disconnections) as well as no dial tone problem as soon as possible and also please convert my line in Fibre Optical, I am very worried for all that matter for so many days, I am very disappointed about poor performance of your department services & I hope that you will take strict action to resolve my issue. I am waiting for your favorable response.
   I shall be thankful to you.

Note: If your department do not take serious action for my complaint at this time then I will contact to Wafaqi Mohatsib department for resolve my issue on basis of all my previous complaints.

Thanks & Best Regards,
M. IMRAN KHAN
(042-36855202)
Cell # 0314-7391224

Respected Sir,
1.          I have been submitted my subjected complaint no 44 on 13-05-2016 (30 days before) for broadband (Frequent disconnections) because my DSL broadband is not working and I closed my complaint on request of your representative he told me when your connection will be converted in Fibre Optical then your complaint will be automatically rectified, then I closed my complaint and problem of frequent disconnections is still pending.
2.         I have launched another compliant No 05 dated 18-05-2016 for  broadband (Frequent disconnections) and again I closed my complaint on humbly request of your representative because he assured me same when your connection will be converted in Fibre Optical then your complaint will be automatically rectified, but problem is still pending, and no any response from your department.
3.          After this i registered another complaint No. 11 dated 06-06-2016 after waiting of 29 days and my issue is still pending.
4.          I have launched a complaint No 84 dated 10-06-2016 (No dial tone on 10-06-2016 Friday),  but the problem is still pending of Broadband and line dead since Thursday and no any response to resolve my complaint up till now. I have gone to PTCL exchange Baghbanpura Lahore to resolve my issue of broadband so many times but no any response and not any representative entertain my complaint till today now after near about one month.
               Hence it is therefore requested that please resolve my issue of broadband (frequent disconnections) as well as no dial tone problem as soon as possible and also please convert my line in Fibre Optical, I am very worried for all that matter for so many days, I am very disappointed about poor performance of your department services & I hope that you will take strict action to resolve my issue. I am waiting for your favorable response.
   I shall be thankful to you.

Note: If your department do not take serious action for my complaint at this time then I will contact to Wafaqi Mohatsib department for resolve my issue on basis of all my previous complaints.

Thanks & Best Regards,
M. IMRAN KHAN
(042-36855202)
Cell # 0314-7391224

Dear sir, Asalamoalaikom.
I m Abrar Hussain. My home number is 021-35167525 my PTCL line is again dead from more than a 02 week. My complain number us 09. All the time I m getting assurance from your people on phone but still my problem is not solved up till now.
Sir plz solve my problem.
I will be thankful to you.
Thanks,
Regards,
Abrar Hussain

Dear sir, Asalamoalaikom.
I m Muhammad Arif. My home number is 021-36931362 my broad band is again dead from more than a week. My complain number us 71. All the time I m getting assurance from your people on phone but still my problem is not solved up till now.
Sir plz solve my problem.
I will be thankful to you.
Thanks,
Regards,
Arif ilyas
P.s: sir after few days this problem is solved. But it is temporarily solved. Dear sir plz make a permanent solution for our problem.
Thanks.

Dear sir, Asalamoalaikom.
I m Muhammad Arif. My home number is 021-36931362 my broad and telephone are dead from more than a week. My complain number us 71. All the time I m getting assurance from your people on phone but still my problem is not solved up till now.
Sir plz solve my problem.
I will be thankful to you.
Thanks,
Regards,
Arif ilyas
P.s: sir after few days this problem is solved. But it is temporarily solved. Dear sir plz make a permanent solution for our problem.
Thanks.

Dear sir, Asalamoalaikom.
I m Muhammad Arif. My home number is 021-36931362 my broad band and telephone are again dead from more than a week. My complain number us 71. All the time I m getting assurance from your people on phone but still my problem is not solved up till now.
Sir plz solve my problem.
I will be thankful to you.
Thanks,
Regards,
Arif ilyas
P.s: sir after few days this problem is solved. But it is temporarily solved. Dear sir plz make a permanent solution for our problem.
Thanks.

My PTCL broadband no 021-32554868 always faulty detail are as under,
Comp no 84 Fault duration 21/5/16 to 28/5/16
Comp no 87 Fault duration 31/5/16 to 06/6/16
Comp no 97Fault duration 07/6/16 to 17/6/16
Comp no 84 Fault duration 18/6/16 to still pending
Please tell me what to do?

My PTCL broadband no 021-32554868 always faulty detail are as under,
Comp no 84 Fault duration 21/5/16 to 28/5/16
Comp no 87 Fault duration 31/5/16 to 06/6/16
Comp no 97Fault duration 07/6/16 to 17/6/16
Comp no 84 Fault duration 18/6/16 to still pending
Please tell me what to do?

no internet browsing, and no tune

no internet browsing, and no tune

Respected Sir,
Please noted my PT CL is dead from two days i register complain on 1218 complain # 86 and now another 64 but no one resolve my problem.when i call exchange center Abbottabad they tell me no that no complain forward to us from 1218.
Please solve this issue.
Thanks

Sir our land line no 0546531185 has alwas disconected plese solve
My problem i call your worker but he this is not of my job
And i complane to much on your contect 1218 but he not solve
My problem sum time he repair our conection but he work
Just 5or6hours after again disconected

SIR MERA NUMER 051.5495637 PE NET BHE NHE CHALRA AUR NA HE SMART TV CHAL RA 25 DAYAS HO GAEY HAIN JO VISIT KRTA KEHTA BACKAND SE ISSUE HA YEH ISSUE RESOLVE NHE HORA KYA WAJA

Dear sir..
my name is rizwan hail from sialkot sambrial... my num is 052-6524837 and my cell num is 03426835837...my broadband connection is 1mb but now a days i am facing browsing problem .. my connection downloading speed is 4kb what is this?? plzzz solve my problem other wise i will cut my connection u have very poor management.... i am looking for ur action regarding my compalint...thanks

Dear sir..
my name is rizwan hail from sialkot sambrial... my num is 052-6524837 and my cell num is 03426835837...my broadband connection is 1mb but now a days i am facing browsing problem .. my connection downloading speed is 4kb what is this?? plzzz solve my problem other wise i will cut my connection u have very poor management.... i am looking for ur action regarding my compalint...thanks

To,
Pakistan Telecommunication Limited Zonal Office

Subject: Our Telephone or DSL Problem.

Dear Sir/Madam,

Our PTCL number 021-34576314, this line is out of order from Ten days. We have enabled DSL facility on this number which is also not working properly. I have launched many complaints regarding this matter but no one is responding properly. Kindly resolve my issue I will be very thankful to you. Following complaint numbers are for your reference;
Complaint Number.
Date Complain Number Status

2-July-2016 34 Broadband DSL Problem
9-July 2016 36 Authentication Problem

Dear sir..
my name is Sami Ullah from Sargodha.. my num is 0483252810 and my cell num is 03216004332...my broadband connection is 4mb, i convert my package in 12-MB order No.00 dated 09.07.2016 & i complaint No.882028 dated 11.07.2016 but no resposed. what is this?? plzzz solve my problem other wise i will cut my connection u have very poor management.... i am looking for ur action regarding my compalint...thanks

PRESIDENT OF PTCL H/Q ISLAMABAD

Assalam-o-Aleikum,

Janab bohat afsoos k sath muje aapko message karna perh raha hei...kiou K yee baat he aesi hei joh zaror zaror mein aapkay ilm may laana chahta hon..sir mera PTCL number joh takreeban 15 saalo say mein use kar raha tha 5477005 tha phir 2 saal pehle woh number change kar k 5491054 number hamay dey dea..ab joh number 15 saal say hum use kar rahay thay woh change hokar 5491054 hogya..hamay bohat muskil hui kiou k jin ko 15 saal say hamara old number pata tha woh bohat contact karnay ki try kartay rahay..phir 5491054 number 2 saal say hamaray use may tha or oss ka bill 2 month say jama nahi hua tha...magar jab 2 month k bad hum nay 5491054 ka bill pay kea toh tub PTCL customer service center walo nay kaha 1hr 30min may phone line on ho jaie ge...magar 2 month tak line open nahi hui..phir 2 month tak customer service center walay muje zalil karvatay rahay...kabi boltay k iss number par call karo kabi boltay iss number per call karo...kartay kartay lahore tak mein calls kar chuka hon or lahore walay boltay hein billing walay late kartay hein..magar before 20 days jab meinay apna 5491054 number dial kea toh woh number bhe kisi or ko transfer ho chuka hei....Sir meri aap say request hei mera 5491054 number muje wapis allot karvaien...jiss ka bill mein 17 april 2016 ka pay kar chuka hon..jab tak PTCL privatize nahi hua tha oss time tak kabi aesa issue nahi hua tha...please sir inquiry karvaien please or muje mera 5491054 number wapis chayea...otherwise mein 2 month zalil honay k baad kabi bhe typical pakistano ki tahra chup kar k nahi bethunga..meinay head quarter call kar k bhe inform kea hai k mera number kisi or party ko sale kar dea hai....oss k bad PTCL k facebook page par bhe during chatting meinay inform kea hai...ar ab aapko bhe 2 gantay laga k yee msg type kea hai...please sir mere time ko fazool mat samajna,

thank u sir,
regards'Imran Ali,
Contact Num 0333-5151835,

PRESIDENT OF PTCL H/Q ISLAMABAD

Assalam-o-Aleikum,

Janab bohat afsoos k sath muje aapko message karna perh raha hei...kiou K yee baat he aesi hei joh zaror zaror mein aapkay ilm may laana chahta hon..sir mera PTCL number joh takreeban 15 saalo say mein use kar raha tha 5477005 tha phir 2 saal pehle woh number change kar k 5491054 number hamay dey dea..ab joh number 15 saal say hum use kar rahay thay woh change hokar 5491054 hogya..hamay bohat muskil hui kiou k jin ko 15 saal say hamara old number pata tha woh bohat contact karnay ki try kartay rahay..phir 5491054 number 2 saal say hamaray use may tha or oss ka bill 2 month say jama nahi hua tha...magar jab 2 month k bad hum nay 5491054 ka bill pay kea toh tub PTCL customer service center walo nay kaha 1hr 30min may phone line on ho jaie ge...magar 2 month tak line open nahi hui..phir 2 month tak customer service center walay muje zalil karvatay rahay...kabi boltay k iss number par call karo kabi boltay iss number per call karo...kartay kartay lahore tak mein calls kar chuka hon or lahore walay boltay hein billing walay late kartay hein..magar before 20 days jab meinay apna 5491054 number dial kea toh woh number bhe kisi or ko transfer ho chuka hei....Sir meri aap say request hei mera 5491054 number muje wapis allot karvaien...jiss ka bill mein 17 april 2016 ka pay kar chuka hon..jab tak PTCL privatize nahi hua tha oss time tak kabi aesa issue nahi hua tha...please sir inquiry karvaien please or muje mera 5491054 number wapis chayea...otherwise mein 2 month zalil honay k baad kabi bhe typical pakistano ki tahra chup kar k nahi bethunga..meinay head quarter call kar k bhe inform kea hai k mera number kisi or party ko sale kar dea hai....oss k bad PTCL k facebook page par bhe during chatting meinay inform kea hai...ar ab aapko bhe 2 gantay laga k yee msg type kea hai...please sir mere time ko fazool mat samajna,

thank u sir,
regards'Imran Ali,
Contact Num 0333-5151835.

Dear i am very sorry to say that my PTCL no 0514476913 is no dial tone from last 5 day i ha launched complaint no 19 but till to day no body bothered to call me or to response it. for God sake pl resolve my issue.
thanks
Amjad
03458226564

Subject: Unresolved facility problem
To Whom It May Concern,
I require your urgent attention with an unresolved service issue.
I am Omer Farooq My CNIC No (35202-56038719) I have been applying for Landline, Smart tv, Internet connection since a year at my home, (House No. 275-A Stat Life Housing society Lahore Near DHA PH-4) but haven’t received a single positive response yet. Still I am not granted with the service. I am trying to stay calm and polite but PTCL team doesn’t really work with patience of a customer. Despite waiting for a year I stand nowhere in attaining just one network connection. Would you please confirm me clearly the exact time required to provide a service? Isn’t one year long enough to wait and check a customer’s tolerance whether they are going to stay with PTCL or switch if we don’t offer them service even after a year?
Moreover, without acknowledgement, without any processing or reply they just withdraw our order. I am sorry to say isn’t it ruthlessness. O come on, we want a service not some kind of war yeah? Why don’t they just handle the queries within time or they should clarify what they are up to? We have tasks to do, we rely on internet for various matters. Wake up PTCL, please!
To add frustration to a customer’s annoyance, your LAN man acts a dominant part. They talk in such a rude and ill manner like we are making biggest mistake of life by choosing PTCL. They just don’t bother to listen what do we want, neither our requests nor our orders. They ignore us in a way that they are giving us a warning, don’t step forward towards PTCL, it’s like us, useless and unserviceable.
I have tried my best to approach your team to sort out the work, and I am still without any luck. I am not being personal; I have no enmity with any of your worker or staff. They would be excellent in their field but if they can’t fulfil the requirement of customer, what they are here for.
Can I ask that you look into this to ensure that what is the actual trouble in providing me the connection and what is the approximate date and time required to fix it. Kindly resolve this matter as soon as you could or suggest me the alternative.
Ref Some Order Id’s. I am place and many more order’s but don’t have ID you can check yourself from CNIC No. 35202-5603871-9
247194O. Nov-12-2015
247PPPP. Dec-29-2015
1-267556476500. July-15-2016
Please email me to let me know how you'd like to deal with this.
I would be extremely grateful to you when the matter is resolved.
Your cooperation is highly appreciated.
Yours faithfully,
Omer Farooq
+923218411540

Dear Support Team,

It is requested you, Please solve the issue of my telephone number at your earliest.

I am facing these problems since three days. And your team of Taxila region is not very supportive. Task has been assign to technician but no one came to solve the issue.

I have all the telephonic call record of your help line team. They are just making lame excuses and no one is bothering.

Please resolve the issue and oblige.

Regards
Muhammad Khurram Khan
0333-5368902

You are requested to please look into this issue because we are the victim of very worst service of PTCL. Even 2 week completed but issue not resolved yet and no one is taking any action . Landl ine was dead for 1 week now Land line is active but not working properly noise issue and no Internet connection. I am requesting please resolve the issue on top priority basis.

Land line # 021-36957683

mobile # 0322-3252271

You are requested to please look into this issue because we are the victim of very worst service of PTCL. Even 2 week completed but issue not resolved yet and no one is taking any action . Landl ine was dead for 1 week now Land line is active but not working properly noise issue and no Internet connection. I am requesting please resolve the issue on top priority basis.

Land line # 021-36957683

mobile # 0322-3252271

You are requested to please look into this issue because we are the victim of very worst service of PTCL. Even 2 week completed but issue not resolved yet and no one is taking any action . Landl ine was dead for 1 week now Land line is active but not working properly noise issue and no Internet connection. I am requesting please resolve the issue on top priority basis.
Land line no# 0546531185
Mobile 03336165127
Email:imran.gondal059@gmail.com

You are requested to please look into this issue because we are the victim of very worst service of PTCL. Even 2 week completed but issue not resolved yet and no one is taking any action . Landl ine was dead for 1 week now Land line is active but not working properly noise issue and no Internet connection. I am requesting please resolve the issue on top priority basis.
Land line no# 0546531185
Mobile 03336165127
Email:imran.gondal059@gmail.com

Complaint: Request For Correction Of Overbilling

I am a PTCL consumer having student package (Unlimited) with 4MB Speed. The local PTCL authorities have burdened me with an extra amount of Rs.5000/- for the month of March, 2016, and onwards as extra usage charges without any prior notice or intimation, whereas my package is unlimited, no such charge was imposed before March 2016, and I cannot be burdened with extra usage charges.

I have requested the local PTCL authorities but nobody has responded yet. I have deposited the original amount but the amount imposed as extra usage charges is being reflected as arrears. The local customer service of PTCL has no logical explanation for levy of extra usage charges and it appears that the local officials have levied this amount just to show extra income at their credit, thus they are not only torturing the customer mentally and financially but also throwing dust in the eyes of their higher authority. If my bill is not correct, I will be forced to abandon the service of PTCL, and sue the department for unjustified billing.

You are very humbly requested to take notice of the situation and order for correction of extra billing. I shall be highly obliged for your kind attention to the matter. Copies of bills reflecting extra usage charges are added for your kind perusal.

With regards,

Muhammad Mitha
s/o Muhammad Hussain
Gali Chah Qazia Wali Parr
Saim Nala, Bijli MOhallah, Hafizabad.

PTCL STN: 0701851701346
PTCL NTN: 0801599-6
Account ID/ESN 2103983930
0547-522057

I would like to inform you that my broad band connection No. 021-327807794 last 3 Months the above connection is not working properly. The problem is slow browsing low parameter and SNR margin . My broad band package is 4 MB and also customers last 1 year.
Now days the said connection is bad services and appearing disconnecting continuously day after day the connection is doing problem last 3 months and complaining continuously. When I complain in exchange but representative do not response me properly.
Please kindly considered the my matter and solve my problem also any other quarries please let me know.
Thanking you,
Best Regards,
Rizwan
0300-3608587

I would like to inform you that my broad band connection No. 021-327807794 last 3 Months the above connection is not working properly. The problem is slow browsing low parameter and SNR margin . My broad band package is 4 MB and also customers last 1 year.
Now days the said connection is bad services and appearing disconnecting continuously day after day the connection is doing problem last 3 months and complaining continuously. When I complain in exchange but representative do not response me properly.
Please kindly considered the my matter and solve my problem also any other quarries please let me know.
Thanking you,
Best Regards,
Rizwan
0300-3608587

I would like to inform you that my broad band connection No. 021-327807794 last 3 Months the above connection is not working properly. The problem is slow browsing low parameter and SNR margin . My broad band package is 4 MB and also customers last 1 year.
Now days the said connection is bad services and appearing disconnecting continuously day after day the connection is doing problem last 3 months and complaining continuously. When I complain in exchange but representative do not response me properly.
Please kindly considered the my matter and solve my problem also any other quarries please let me know.
Thanking you,
Best Regards,
Rizwan
0300-3608587

I would like to inform you that my broad band connection No. 021-327807794 last 3 Months the above connection is not working properly. The problem is slow browsing low parameter and SNR margin . My broad band package is 4 MB and also customers last 1 year.
Now days the said connection is bad services and appearing disconnecting continuously day after day the connection is doing problem last 3 months and complaining continuously. When I complain in exchange but representative do not response me properly.
Please kindly considered the my matter and solve my problem also any other quarries please let me know.
Thanking you,
Best Regards,
Rizwan
0300-3608587

Sir my no. Is 051-4573543 hai jo pichlay kai mahino say kharab hai jis per koi tawajah ni day raha hai ap say request plz mera yeh masla permanently theak karwa dein thx

Sir I am consumer of PTCL my number is 04236523515 which out of service for about fifteen days. Inspire of several complaint through phone as well as in office to SDO Mr. Mumtaz Ahmed I receive no response. I am using internet for study and some research work. Kindly do needful in this regard.

Sir I am consumer of PTCL my number is 04236523515 which out of service for about fifteen days. Inspire of several complaint through phone as well as in office to SDO Mr. Mumtaz Ahmed I receive no response. I am using internet for study and some research work. Kindly do needful in this regard. My mobile no. Is 03004774104

Sir my Zptcl no 0632580630 closed to 4june no dial tune main ptcl office Abhi complaint ki but my no is dead if not on my no please permanent closed

Since 18-07-2016 We are continuous complaining unlimited times for Landline Issue and Broadband no connectivity but PTCL is not resolving Issue permanently. Kindly do the needful my mobile no 0332-3252271

Landline No. 021-36957683

Since 18-07-2016 We are continuous complaining unlimited times for Landline Issue and Broadband no connectivity but PTCL is not resolving Issue permanently. Kindly do the needful my mobile no 0332-3252271

Landline No. 021-36957683

our landline number is 051-44401368.i went to ptcl customer service office of I 10/2.They didnt give me the required attentiion.i felt seriously disrespected.the professional conduct was not there.kindly make them pay for it

our landline number is 051-44401368.i went to ptcl customer service office of I 10/2.They didnt give me the required attentiion.i felt seriously disrespected.the professional conduct was not there.kindly enforce rules and regulations.i went to room number 15.my complint is against Mr Zafar.

we are continuous complaining unlimited times for Landline Issue and Broadband no connectivity but PTCL is not resolving Issue permanently. Kindly do the needful my mobile 03024120630 my ptcl no 0632580630

we are continuous complaining unlimited times for Landline Issue and Broadband no connectivity but PTCL is not resolving Issue permanently. My Paige is 2mb Butt only 2 hours Dsl on hota hy nicemargin 6.7 sy a gy jata he Nahi my landline no 0546573000
Mobile no 03445730000.

we are continuous complaining unlimited times for Landline Issue and Broadband no connectivity but PTCL is not resolving Issue permanently. My Paige is 2mb Butt only 2 hours Dsl on hota hy nicemargin 6.7 sy a gy jata he Nahi my landline no 0414620322

00923074448429
00923007680722

In my case my problem was solved,

in my case my problem was solved

My broadband is not working properly since last 3 months, I had complained many times but didn't get positive response from ptcl, kindly resolve this issue as soon as possible, my number is 0298-581010

My broadband is not working properly since last 3 months, I had complained many times but didn't get positive response from ptcl, kindly resolve this issue as soon as possible, my number is 0298-581010

My number is 0514573543 hai ab mera net slow chalta hai jab k 4mb speed hai ap batain kiya karna chahiay Q

i not like billing management

our no 04235445050 broadband services are disturbed. kindly resolve at earliest as for the last 5 days and no solution despite complaints

Dear sir, Asalamoalaikom.
I m Muhammad Arif. My home number is 021-36931362 my broad band is dead.
Plz solve my problem.
Thanks.

Very worst service Shame on PTCL. One week has been gone many times have been complained but no one is taking action. You representative always say issue will be resolved on priority. They are always violating the word. Poor service you can't compare KE service.

Can you guide how much time required ????? When will resolved ?????? 1 month or 1 years ?????????

Landline line no. 021-36957683

The President/CEO PTCL

Mr. Dr Daniel Ritz,

PTCL HQ G8/-4 Islamabad, Pakistan

Respected Sir,

Subject:-Complaint against Mr. Saddam Shah(ABM-OPS) (contractual) Faisal Adnan(ABM), Dilawar Khan(D.E) & Mr. Ghulam-Asghar(CSR). satellite town exchange Rawalpindi About threating for dire consequences, misuse of my internet,& use the filthy language.

With due respect I have to state hear that;

I would like to welcome & congratulate you to become new CEO/President of PTCL. I hope this will good not only for PTCL but all of company’s respected customers. Earlier to this complaint I have submitted an online complaint on 7the of May 2015 against your Company employee namely Mr. Saddam Shah (ABM-OPS) against the misbehaving, filthy language & threating for dire consequences by him via his colleague cell & office landline number (+92-321-5122251 & 051-4427676) and his facilitators but so far I received no response of that complaint.

The Reason of the complaint was my connection (051-4930323) was having frequently disconnected, No Dial tone & noise from 7th of April 2015 to 7th of May 2015 and I contacted to Mr. Saddam Shah (ABM-OPS) & CSR Mr. Asghar but in response the Saddam Shah Started misbehaving ,used filthy language, threaten me for dire consequences instead of rectify my problem. Mr. Saddam Shah disconnected my number and also ordered to CSR Mr. Ghulam Asghar that “disconnect my number till I will not apologies him by touch his feet in front of all his office staff”. After that I have complaint about his attitude to PTCL via 1218 (help line) & email to high authorities (Ex-Ceo Mr walid Irshad) but received no response, During all this time my line was completely dead, on 13th Aug 2015 I served him with legal notice, because I lost my business but I have received no reply.

It is necessary to bring in your knowledge that after serving the legal notice you're Mr. Saddam Shah (ABM-OPS) did not restore my connection & start threaten me for dire consequences “such as he will come to my home address and break my legs because company hired peoples like him to make me good customers of the company” and use filthy language. After that I complaint to your higher office but no reply as always, later I called CSR Mr. Ghulam Asghar to know what is my telephone status but instead of saying something in my favor he said “your line(051-4930323) will not restore till you will not apologies/beg from my respected officer(Mr. Saddam Shah ABM-OPS) & if you not apologies then simply you forget about your this telephone (051-4930323) now I will see who restore your services”

I submitted a legal notice because Mr. Saddam Shah (ABM-OPS) misbehaved and use filthy language with me and I will have to apologies from him to restore my connection? Later I came to know that my internet is continuously in use since my phone & internet is not working on actual location from May 8th (the day he misbehaved) to Sep 18the 2015 and Total usage of my internet was 389Gbs. I was paying bills regularly (evidence attaches herewith page#5). After that to redress my grievances Mr. Faisal Adnan (ABM) along with Quality control Director (namely Mr Haider Iltaf) came but result was big ZERO. Mr. Faisal Adnan was trying to protect Mr.Saddam Shah (ABM-OPS) & CSR Ghulam Asghar. On 03-09-2015 CSR Ghulam Asghar was pushed by Mr.Sadam Shah (ABM-OPS), Mr.Faisal Adnan(ABM) & Dilawar khan Marwat (BM) went to Police station sadiqabad(Local Police Station) and submitted an application against me & my friend owner of Eman Medical Mr Raja Jabbar hussain. Accused us that we drag him from main Road and threatening him for dire consequences because he disconnected my phone line. But officially my number is closed. Here big question rose if my number is officially closed then who was using from last 5 months??? (Copy of his application is attach herewith page#6) Even the day I was not in city.

After that I served an E-mail to Mr Walid irshad(Ex-CEO) but as always response was nothing. Then I served PTCL a legal notice to recovery of my business damages and mental torture of Rs 25, 00,000. That on the 5th Dec 2015 EVP (Mr. Shahid) PTCL calls to inform me about my complaint to Mr. Walid Irshad (Ex CEO/PTCL). On 6th December 2015 Mr Col Shahzad (SSM) & Mr Kamal came and requested me to visit RGM Office Islamabad to settle this issue. On the 7th Dec 2015 we (Khurram Shahab Rana, Rana Shahabu ud din, Raja Jabbar hussain, Sajid Ali) visited RGM Office where I met Mr Zafar shafiq(RGM), (Rtd) Brig Uzair, this meeting was just to insult & threat us, there I provided them all evidences to prove that my line was using somewhere else instead of my location, but they just tried to threaten us by saying that “if you will not stop to complaint you will get trouble from different sources” and insult us by Mr. Uzair “this is our peak business time which we are giving to you” (amazing peak business time is 5:45pm? Same time he said good bye to Mr. Zafar shafiq leave office)

Results of this meeting were also BIG ZERO, even they tried to capture me by offer job in PTCL which I refused because there no one who discussed to redress my grievances, they wanted me to forgive them all who misbehaved with me I should go home, they also said all of accused peoples will penalized which is useless for me. Who will pay my financial damages? Who will restore my Telephone line? Who will take the full responsibility that my internet was not used in some illegal activities? They also threaten me for dire consequences, political influence, police report kidnap drugs etc…

Because before this Mr. Dilawar khan (BM) & Mr. Faisal Adnan (ABM) investigated and capture/trace those who use my internet but never disclose to department. But threaten me that he will take me to Waziristan (Pakistan Tribal Area) my family will not find me all life. Along with Mr. Sadam shah (ABM-OPS) was threating me by his facilitators that I Soon I will have to face the anti terrorism Court(ATC) one prove that they provided my internet password to their criminal friends/companions to use my line in illegal activities. Proved they fulfill their words of dire consequences. My internet in use some illegal activities this was worse victimization to me from PTCL. Disconnected my connection when I approach the relevant authorities to rectify the connection problem, they refused to solve the same by saying that my connection is illegal. If my number was illegal that in same condition more than 200number like this still working fine and shine only my number was illegal?. It is very strange that I am using the same connection from last 3 years without any hindrance from any corner and paying regular bills, but when I served Mr. Saddam Shah (ABM-OPS) a legal notice against misbehaving, torturing using filthy language and threaten for dire consequences. Issued a letter where he came to know after 3 years that my number is illegal? He started victimizing provide my internet password to his criminal friends/companions/ facilitators and disconnected my services/connection. (This is also illegal as per services Act)

I contacted CSR Mr. Ghulam Asghar on for determining actual circumstance but in response I came to know that I'll have to withdraw or take back my legal notice and have to apologize for my act against Mr. Saddam Shah (ABM-OPS) then they will redress my problem. That it is very sad to state here that company is helping and cooperating with an individual, whose behavior towards company's customer is very bad and he has violated my reputation in society. That if it's an illegal connection which I am using for last three years then it means that money which I paid in form of bills is also illegal for PTCL? So should pay me back all I paid in last 3 years.

That internet is my source of income and through internet I have to sale / purchase my IT products / provide online services to my clients via different remote software. Since 8th may 2015 to up till now I am suffering a loss of Rs 4,000 to 5000 per day which means I suffered Rs 12,76,000/- loss. Rs 25, 00,000 I claim as business loss and mental torture from PTCL, it is pretend that your Regional Manager Mr. Nadeem awan is also very irresponsible & non professional same as Mr. Zafar shafiq etc.. By his lawyer reply to Honorable court that my claim should be dismissing because I didn’t approach/ report/ complain to PTCL about my faulty/ defective services. (Copy attached herewith Page #7, 8, 9) But this is clear by PTCL’s CRM that I complaint via help line (1218) more than 71times, emails 39 times, web portal (www.my.ptcl.net.pk) (copies attached here with Page# 10, 11)51times & direct to your CSR’s nearly 90 times in last 3years. There also shown that in last 3 years my line not working more then 7265 hours (302day) (CRM copies attached herewith page#12, 13, 14, 15).

It is pretended to mention here that Mr. Saddam Shah (ABM-OPS) Mr. Faisal Adnan (ABM) Mr. Ghulam Asghar (CSR) & Dilawar Khan Marwat (BM) also involved in corruption and for that purpose inquiry should be conducted against all of them. That they have taken huge amount as bribe from PTCL’s clients and issued new numbers on defaulter places. They also involved in stealing PTCL’s Jumper cables and office items and sale to their fake name contractors’ i.e. DC -4 cables was stolen by them and sold in open market & much more. Investigate to CSRs or any other person. All information provided by CSR Mr. Ghulam Asghar and my other sources. All was published in 18th January 2016 “Anticorruption Report” newspaper (copy attached here with page #17)

With utmost veneration it is my respectful submission to take up serious action on my complaint and proceed against Mr. Saddam Shah (ABM-OPS), Faisal Adnan (ABM), Mr. Dilawar Khan Marwat (BM) and Mr. Ghulam Asghar (CSR) and redress grievance & Financial compensate. It is fashion in PTCL to remove complaints by Fake verification.

Written reply of this complaint will be appreciated.

Copy of complaint is reserved in my office

Good Luck.

Yours sincerely.

Khurram Shahab Rana

Comage IT Soultions & Os Lab

051-4930323, 0333-5564051

Comage4000@gmail.com

Permanent Address: H# B -VI -383, Sir syed St, near haroon Chock Kuri Road Rawalpindi.

Copy is e-mailed

The President/CEO PTCL

Mr. Dr Daniel Ritz,

PTCL HQ G8/-4 Islamabad, Pakistan

Respected Sir,

Subject:-Complaint against Mr. Saddam Shah(ABM-OPS) (contractual) Faisal Adnan(ABM), Dilawar Khan(D.E) & Mr. Ghulam-Asghar(CSR). satellite town exchange Rawalpindi About threating for dire consequences, misuse of my internet,& use the filthy language.

With due respect I have to state hear that;

I would like to welcome & congratulate you to become new CEO/President of PTCL. I hope this will good not only for PTCL but all of company’s respected customers. Earlier to this complaint I have submitted an online complaint on 7the of May 2015 against your Company employee namely Mr. Saddam Shah (ABM-OPS) against the misbehaving, filthy language & threating for dire consequences by him via his colleague cell & office landline number (+92-321-5122251 & 051-4427676) and his facilitators but so far I received no response of that complaint.

The Reason of the complaint was my connection (051-4930323) was having frequently disconnected, No Dial tone & noise from 7th of April 2015 to 7th of May 2015 and I contacted to Mr. Saddam Shah (ABM-OPS) & CSR Mr. Asghar but in response the Saddam Shah Started misbehaving ,used filthy language, threaten me for dire consequences instead of rectify my problem. Mr. Saddam Shah disconnected my number and also ordered to CSR Mr. Ghulam Asghar that “disconnect my number till I will not apologies him by touch his feet in front of all his office staff”. After that I have complaint about his attitude to PTCL via 1218 (help line) & email to high authorities (Ex-Ceo Mr walid Irshad) but received no response, During all this time my line was completely dead, on 13th Aug 2015 I served him with legal notice, because I lost my business but I have received no reply.

It is necessary to bring in your knowledge that after serving the legal notice you're Mr. Saddam Shah (ABM-OPS) did not restore my connection & start threaten me for dire consequences “such as he will come to my home address and break my legs because company hired peoples like him to make me good customers of the company” and use filthy language. After that I complaint to your higher office but no reply as always, later I called CSR Mr. Ghulam Asghar to know what is my telephone status but instead of saying something in my favor he said “your line(051-4930323) will not restore till you will not apologies/beg from my respected officer(Mr. Saddam Shah ABM-OPS) & if you not apologies then simply you forget about your this telephone (051-4930323) now I will see who restore your services”

I submitted a legal notice because Mr. Saddam Shah (ABM-OPS) misbehaved and use filthy language with me and I will have to apologies from him to restore my connection? Later I came to know that my internet is continuously in use since my phone & internet is not working on actual location from May 8th (the day he misbehaved) to Sep 18the 2015 and Total usage of my internet was 389Gbs. I was paying bills regularly (evidence attaches herewith page#5). After that to redress my grievances Mr. Faisal Adnan (ABM) along with Quality control Director (namely Mr Haider Iltaf) came but result was big ZERO. Mr. Faisal Adnan was trying to protect Mr.Saddam Shah (ABM-OPS) & CSR Ghulam Asghar. On 03-09-2015 CSR Ghulam Asghar was pushed by Mr.Sadam Shah (ABM-OPS), Mr.Faisal Adnan(ABM) & Dilawar khan Marwat (BM) went to Police station sadiqabad(Local Police Station) and submitted an application against me & my friend owner of Eman Medical Mr Raja Jabbar hussain. Accused us that we drag him from main Road and threatening him for dire consequences because he disconnected my phone line. But officially my number is closed. Here big question rose if my number is officially closed then who was using from last 5 months??? (Copy of his application is attach herewith page#6) Even the day I was not in city.

After that I served an E-mail to Mr Walid irshad(Ex-CEO) but as always response was nothing. Then I served PTCL a legal notice to recovery of my business damages and mental torture of Rs 25, 00,000. That on the 5th Dec 2015 EVP (Mr. Shahid) PTCL calls to inform me about my complaint to Mr. Walid Irshad (Ex CEO/PTCL). On 6th December 2015 Mr Col Shahzad (SSM) & Mr Kamal came and requested me to visit RGM Office Islamabad to settle this issue. On the 7th Dec 2015 we (Khurram Shahab Rana, Rana Shahabu ud din, Raja Jabbar hussain, Sajid Ali) visited RGM Office where I met Mr Zafar shafiq(RGM), (Rtd) Brig Uzair, this meeting was just to insult & threat us, there I provided them all evidences to prove that my line was using somewhere else instead of my location, but they just tried to threaten us by saying that “if you will not stop to complaint you will get trouble from different sources” and insult us by Mr. Uzair “this is our peak business time which we are giving to you” (amazing peak business time is 5:45pm? Same time he said good bye to Mr. Zafar shafiq leave office)

Results of this meeting were also BIG ZERO, even they tried to capture me by offer job in PTCL which I refused because there no one who discussed to redress my grievances, they wanted me to forgive them all who misbehaved with me I should go home, they also said all of accused peoples will penalized which is useless for me. Who will pay my financial damages? Who will restore my Telephone line? Who will take the full responsibility that my internet was not used in some illegal activities? They also threaten me for dire consequences, political influence, police report kidnap drugs etc…

Because before this Mr. Dilawar khan (BM) & Mr. Faisal Adnan (ABM) investigated and capture/trace those who use my internet but never disclose to department. But threaten me that he will take me to Waziristan (Pakistan Tribal Area) my family will not find me all life. Along with Mr. Sadam shah (ABM-OPS) was threating me by his facilitators that I Soon I will have to face the anti terrorism Court(ATC) one prove that they provided my internet password to their criminal friends/companions to use my line in illegal activities. Proved they fulfill their words of dire consequences. My internet in use some illegal activities this was worse victimization to me from PTCL. Disconnected my connection when I approach the relevant authorities to rectify the connection problem, they refused to solve the same by saying that my connection is illegal. If my number was illegal that in same condition more than 200number like this still working fine and shine only my number was illegal?. It is very strange that I am using the same connection from last 3 years without any hindrance from any corner and paying regular bills, but when I served Mr. Saddam Shah (ABM-OPS) a legal notice against misbehaving, torturing using filthy language and threaten for dire consequences. Issued a letter where he came to know after 3 years that my number is illegal? He started victimizing provide my internet password to his criminal friends/companions/ facilitators and disconnected my services/connection. (This is also illegal as per services Act)

I contacted CSR Mr. Ghulam Asghar on for determining actual circumstance but in response I came to know that I'll have to withdraw or take back my legal notice and have to apologize for my act against Mr. Saddam Shah (ABM-OPS) then they will redress my problem. That it is very sad to state here that company is helping and cooperating with an individual, whose behavior towards company's customer is very bad and he has violated my reputation in society. That if it's an illegal connection which I am using for last three years then it means that money which I paid in form of bills is also illegal for PTCL? So should pay me back all I paid in last 3 years.

That internet is my source of income and through internet I have to sale / purchase my IT products / provide online services to my clients via different remote software. Since 8th may 2015 to up till now I am suffering a loss of Rs 4,000 to 5000 per day which means I suffered Rs 12,76,000/- loss. Rs 25, 00,000 I claim as business loss and mental torture from PTCL, it is pretend that your Regional Manager Mr. Nadeem awan is also very irresponsible & non professional same as Mr. Zafar shafiq etc.. By his lawyer reply to Honorable court that my claim should be dismissing because I didn’t approach/ report/ complain to PTCL about my faulty/ defective services. (Copy attached herewith Page #7, 8, 9) But this is clear by PTCL’s CRM that I complaint via help line (1218) more than 71times, emails 39 times, web portal (www.my.ptcl.net.pk) (copies attached here with Page# 10, 11)51times & direct to your CSR’s nearly 90 times in last 3years. There also shown that in last 3 years my line not working more then 7265 hours (302day) (CRM copies attached herewith page#12, 13, 14, 15).

It is pretended to mention here that Mr. Saddam Shah (ABM-OPS) Mr. Faisal Adnan (ABM) Mr. Ghulam Asghar (CSR) & Dilawar Khan Marwat (BM) also involved in corruption and for that purpose inquiry should be conducted against all of them. That they have taken huge amount as bribe from PTCL’s clients and issued new numbers on defaulter places. They also involved in stealing PTCL’s Jumper cables and office items and sale to their fake name contractors’ i.e. DC -4 cables was stolen by them and sold in open market & much more. Investigate to CSRs or any other person. All information provided by CSR Mr. Ghulam Asghar and my other sources. All was published in 18th January 2016 “Anticorruption Report” newspaper (copy attached here with page #17)

With utmost veneration it is my respectful submission to take up serious action on my complaint and proceed against Mr. Saddam Shah (ABM-OPS), Faisal Adnan (ABM), Mr. Dilawar Khan Marwat (BM) and Mr. Ghulam Asghar (CSR) and redress grievance & Financial compensate. It is fashion in PTCL to remove complaints by Fake verification.

Written reply of this complaint will be appreciated.

Copy of complaint is reserved in my office

Good Luck.

Yours sincerely.

Khurram Shahab Rana

Comage IT Soultions & Os Lab

051-4930323, 0333-5564051

Comage4000@gmail.com

Permanent Address: H# B -VI -383, Sir syed St, near haroon Chock Kuri Road Rawalpindi.

Copy is e-mailed

The President/CEO PTCL

Mr. Dr Daniel Ritz,

PTCL HQ G8/-4 Islamabad, Pakistan

Respected Sir,

Subject:-Complaint against Mr. Saddam Shah(ABM-OPS) (contractual) Faisal Adnan(ABM), Dilawar Khan(D.E) & Mr. Ghulam-Asghar(CSR). satellite town exchange Rawalpindi About threating for dire consequences, misuse of my internet,& use the filthy language.

With due respect I have to state hear that;

I would like to welcome & congratulate you to become new CEO/President of PTCL. I hope this will good not only for PTCL but all of company’s respected customers. Earlier to this complaint I have submitted an online complaint on 7the of May 2015 against your Company employee namely Mr. Saddam Shah (ABM-OPS) against the misbehaving, filthy language & threating for dire consequences by him via his colleague cell & office landline number (+92-321-5122251 & 051-4427676) and his facilitators but so far I received no response of that complaint.

The Reason of the complaint was my connection (051-4930323) was having frequently disconnected, No Dial tone & noise from 7th of April 2015 to 7th of May 2015 and I contacted to Mr. Saddam Shah (ABM-OPS) & CSR Mr. Asghar but in response the Saddam Shah Started misbehaving ,used filthy language, threaten me for dire consequences instead of rectify my problem. Mr. Saddam Shah disconnected my number and also ordered to CSR Mr. Ghulam Asghar that “disconnect my number till I will not apologies him by touch his feet in front of all his office staff”. After that I have complaint about his attitude to PTCL via 1218 (help line) & email to high authorities (Ex-Ceo Mr walid Irshad) but received no response, During all this time my line was completely dead, on 13th Aug 2015 I served him with legal notice, because I lost my business but I have received no reply.

It is necessary to bring in your knowledge that after serving the legal notice you're Mr. Saddam Shah (ABM-OPS) did not restore my connection & start threaten me for dire consequences “such as he will come to my home address and break my legs because company hired peoples like him to make me good customers of the company” and use filthy language. After that I complaint to your higher office but no reply as always, later I called CSR Mr. Ghulam Asghar to know what is my telephone status but instead of saying something in my favor he said “your line(051-4930323) will not restore till you will not apologies/beg from my respected officer(Mr. Saddam Shah ABM-OPS) & if you not apologies then simply you forget about your this telephone (051-4930323) now I will see who restore your services”

I submitted a legal notice because Mr. Saddam Shah (ABM-OPS) misbehaved and use filthy language with me and I will have to apologies from him to restore my connection? Later I came to know that my internet is continuously in use since my phone & internet is not working on actual location from May 8th (the day he misbehaved) to Sep 18the 2015 and Total usage of my internet was 389Gbs. I was paying bills regularly (evidence attaches herewith page#5). After that to redress my grievances Mr. Faisal Adnan (ABM) along with Quality control Director (namely Mr Haider Iltaf) came but result was big ZERO. Mr. Faisal Adnan was trying to protect Mr.Saddam Shah (ABM-OPS) & CSR Ghulam Asghar. On 03-09-2015 CSR Ghulam Asghar was pushed by Mr.Sadam Shah (ABM-OPS), Mr.Faisal Adnan(ABM) & Dilawar khan Marwat (BM) went to Police station sadiqabad(Local Police Station) and submitted an application against me & my friend owner of Eman Medical Mr Raja Jabbar hussain. Accused us that we drag him from main Road and threatening him for dire consequences because he disconnected my phone line. But officially my number is closed. Here big question rose if my number is officially closed then who was using from last 5 months??? (Copy of his application is attach herewith page#6) Even the day I was not in city.

After that I served an E-mail to Mr Walid irshad(Ex-CEO) but as always response was nothing. Then I served PTCL a legal notice to recovery of my business damages and mental torture of Rs 25, 00,000. That on the 5th Dec 2015 EVP (Mr. Shahid) PTCL calls to inform me about my complaint to Mr. Walid Irshad (Ex CEO/PTCL). On 6th December 2015 Mr Col Shahzad (SSM) & Mr Kamal came and requested me to visit RGM Office Islamabad to settle this issue. On the 7th Dec 2015 we (Khurram Shahab Rana, Rana Shahabu ud din, Raja Jabbar hussain, Sajid Ali) visited RGM Office where I met Mr Zafar shafiq(RGM), (Rtd) Brig Uzair, this meeting was just to insult & threat us, there I provided them all evidences to prove that my line was using somewhere else instead of my location, but they just tried to threaten us by saying that “if you will not stop to complaint you will get trouble from different sources” and insult us by Mr. Uzair “this is our peak business time which we are giving to you” (amazing peak business time is 5:45pm? Same time he said good bye to Mr. Zafar shafiq leave office)

Results of this meeting were also BIG ZERO, even they tried to capture me by offer job in PTCL which I refused because there no one who discussed to redress my grievances, they wanted me to forgive them all who misbehaved with me I should go home, they also said all of accused peoples will penalized which is useless for me. Who will pay my financial damages? Who will restore my Telephone line? Who will take the full responsibility that my internet was not used in some illegal activities? They also threaten me for dire consequences, political influence, police report kidnap drugs etc…

Because before this Mr. Dilawar khan (BM) & Mr. Faisal Adnan (ABM) investigated and capture/trace those who use my internet but never disclose to department. But threaten me that he will take me to Waziristan (Pakistan Tribal Area) my family will not find me all life. Along with Mr. Sadam shah (ABM-OPS) was threating me by his facilitators that I Soon I will have to face the anti terrorism Court(ATC) one prove that they provided my internet password to their criminal friends/companions to use my line in illegal activities. Proved they fulfill their words of dire consequences. My internet in use some illegal activities this was worse victimization to me from PTCL. Disconnected my connection when I approach the relevant authorities to rectify the connection problem, they refused to solve the same by saying that my connection is illegal. If my number was illegal that in same condition more than 200number like this still working fine and shine only my number was illegal?. It is very strange that I am using the same connection from last 3 years without any hindrance from any corner and paying regular bills, but when I served Mr. Saddam Shah (ABM-OPS) a legal notice against misbehaving, torturing using filthy language and threaten for dire consequences. Issued a letter where he came to know after 3 years that my number is illegal? He started victimizing provide my internet password to his criminal friends/companions/ facilitators and disconnected my services/connection. (This is also illegal as per services Act)

I contacted CSR Mr. Ghulam Asghar on for determining actual circumstance but in response I came to know that I'll have to withdraw or take back my legal notice and have to apologize for my act against Mr. Saddam Shah (ABM-OPS) then they will redress my problem. That it is very sad to state here that company is helping and cooperating with an individual, whose behavior towards company's customer is very bad and he has violated my reputation in society. That if it's an illegal connection which I am using for last three years then it means that money which I paid in form of bills is also illegal for PTCL? So should pay me back all I paid in last 3 years.

That internet is my source of income and through internet I have to sale / purchase my IT products / provide online services to my clients via different remote software. Since 8th may 2015 to up till now I am suffering a loss of Rs 4,000 to 5000 per day which means I suffered Rs 12,76,000/- loss. Rs 25, 00,000 I claim as business loss and mental torture from PTCL, it is pretend that your Regional Manager Mr. Nadeem awan is also very irresponsible & non professional same as Mr. Zafar shafiq etc.. By his lawyer reply to Honorable court that my claim should be dismissing because I didn’t approach/ report/ complain to PTCL about my faulty/ defective services. (Copy attached herewith Page #7, 8, 9) But this is clear by PTCL’s CRM that I complaint via help line (1218) more than 71times, emails 39 times, web portal (www.my.ptcl.net.pk) (copies attached here with Page# 10, 11)51times & direct to your CSR’s nearly 90 times in last 3years. There also shown that in last 3 years my line not working more then 7265 hours (302day) (CRM copies attached herewith page#12, 13, 14, 15).

It is pretended to mention here that Mr. Saddam Shah (ABM-OPS) Mr. Faisal Adnan (ABM) Mr. Ghulam Asghar (CSR) & Dilawar Khan Marwat (BM) also involved in corruption and for that purpose inquiry should be conducted against all of them. That they have taken huge amount as bribe from PTCL’s clients and issued new numbers on defaulter places. They also involved in stealing PTCL’s Jumper cables and office items and sale to their fake name contractors’ i.e. DC -4 cables was stolen by them and sold in open market & much more. Investigate to CSRs or any other person. All information provided by CSR Mr. Ghulam Asghar and my other sources. All was published in 18th January 2016 “Anticorruption Report” newspaper (copy attached here with page #17)

With utmost veneration it is my respectful submission to take up serious action on my complaint and proceed against Mr. Saddam Shah (ABM-OPS), Faisal Adnan (ABM), Mr. Dilawar Khan Marwat (BM) and Mr. Ghulam Asghar (CSR) and redress grievance & Financial compensate. It is fashion in PTCL to remove complaints by Fake verification.

Written reply of this complaint will be appreciated.

Copy of complaint is reserved in my office

Good Luck.

Yours sincerely.

Khurram Shahab Rana

Comage IT Soultions & Os Lab

051-4930323, 0333-5564051

Comage4000@gmail.com

Permanent Address: H# B -VI -383, Sir syed St, near haroon Chock Kuri Road Rawalpindi.

Copy is e-mailed

The President/CEO PTCL

Mr. Dr Daniel Ritz,

PTCL HQ G8/-4 Islamabad, Pakistan

Respected Sir,

Subject:-Complaint against Mr. Saddam Shah(ABM-OPS) (contractual) Faisal Adnan(ABM), Dilawar Khan(D.E) & Mr. Ghulam-Asghar(CSR). satellite town exchange Rawalpindi About threating for dire consequences, misuse of my internet,& use the filthy language.

With due respect I have to state hear that;

I would like to welcome & congratulate you to become new CEO/President of PTCL. I hope this will good not only for PTCL but all of company’s respected customers. Earlier to this complaint I have submitted an online complaint on 7the of May 2015 against your Company employee namely Mr. Saddam Shah (ABM-OPS) against the misbehaving, filthy language & threating for dire consequences by him via his colleague cell & office landline number (+92-321-5122251 & 051-4427676) and his facilitators but so far I received no response of that complaint.

The Reason of the complaint was my connection (051-4930323) was having frequently disconnected, No Dial tone & noise from 7th of April 2015 to 7th of May 2015 and I contacted to Mr. Saddam Shah (ABM-OPS) & CSR Mr. Asghar but in response the Saddam Shah Started misbehaving ,used filthy language, threaten me for dire consequences instead of rectify my problem. Mr. Saddam Shah disconnected my number and also ordered to CSR Mr. Ghulam Asghar that “disconnect my number till I will not apologies him by touch his feet in front of all his office staff”. After that I have complaint about his attitude to PTCL via 1218 (help line) & email to high authorities (Ex-Ceo Mr walid Irshad) but received no response, During all this time my line was completely dead, on 13th Aug 2015 I served him with legal notice, because I lost my business but I have received no reply.

It is necessary to bring in your knowledge that after serving the legal notice you're Mr. Saddam Shah (ABM-OPS) did not restore my connection & start threaten me for dire consequences “such as he will come to my home address and break my legs because company hired peoples like him to make me good customers of the company” and use filthy language. After that I complaint to your higher office but no reply as always, later I called CSR Mr. Ghulam Asghar to know what is my telephone status but instead of saying something in my favor he said “your line(051-4930323) will not restore till you will not apologies/beg from my respected officer(Mr. Saddam Shah ABM-OPS) & if you not apologies then simply you forget about your this telephone (051-4930323) now I will see who restore your services”

I submitted a legal notice because Mr. Saddam Shah (ABM-OPS) misbehaved and use filthy language with me and I will have to apologies from him to restore my connection? Later I came to know that my internet is continuously in use since my phone & internet is not working on actual location from May 8th (the day he misbehaved) to Sep 18the 2015 and Total usage of my internet was 389Gbs. I was paying bills regularly (evidence attaches herewith page#5). After that to redress my grievances Mr. Faisal Adnan (ABM) along with Quality control Director (namely Mr Haider Iltaf) came but result was big ZERO. Mr. Faisal Adnan was trying to protect Mr.Saddam Shah (ABM-OPS) & CSR Ghulam Asghar. On 03-09-2015 CSR Ghulam Asghar was pushed by Mr.Sadam Shah (ABM-OPS), Mr.Faisal Adnan(ABM) & Dilawar khan Marwat (BM) went to Police station sadiqabad(Local Police Station) and submitted an application against me & my friend owner of Eman Medical Mr Raja Jabbar hussain. Accused us that we drag him from main Road and threatening him for dire consequences because he disconnected my phone line. But officially my number is closed. Here big question rose if my number is officially closed then who was using from last 5 months??? (Copy of his application is attach herewith page#6) Even the day I was not in city.

After that I served an E-mail to Mr Walid irshad(Ex-CEO) but as always response was nothing. Then I served PTCL a legal notice to recovery of my business damages and mental torture of Rs 25, 00,000. That on the 5th Dec 2015 EVP (Mr. Shahid) PTCL calls to inform me about my complaint to Mr. Walid Irshad (Ex CEO/PTCL). On 6th December 2015 Mr Col Shahzad (SSM) & Mr Kamal came and requested me to visit RGM Office Islamabad to settle this issue. On the 7th Dec 2015 we (Khurram Shahab Rana, Rana Shahabu ud din, Raja Jabbar hussain, Sajid Ali) visited RGM Office where I met Mr Zafar shafiq(RGM), (Rtd) Brig Uzair, this meeting was just to insult & threat us, there I provided them all evidences to prove that my line was using somewhere else instead of my location, but they just tried to threaten us by saying that “if you will not stop to complaint you will get trouble from different sources” and insult us by Mr. Uzair “this is our peak business time which we are giving to you” (amazing peak business time is 5:45pm? Same time he said good bye to Mr. Zafar shafiq leave office)

Results of this meeting were also BIG ZERO, even they tried to capture me by offer job in PTCL which I refused because there no one who discussed to redress my grievances, they wanted me to forgive them all who misbehaved with me I should go home, they also said all of accused peoples will penalized which is useless for me. Who will pay my financial damages? Who will restore my Telephone line? Who will take the full responsibility that my internet was not used in some illegal activities? They also threaten me for dire consequences, political influence, police report kidnap drugs etc…

Because before this Mr. Dilawar khan (BM) & Mr. Faisal Adnan (ABM) investigated and capture/trace those who use my internet but never disclose to department. But threaten me that he will take me to Waziristan (Pakistan Tribal Area) my family will not find me all life. Along with Mr. Sadam shah (ABM-OPS) was threating me by his facilitators that I Soon I will have to face the anti terrorism Court(ATC) one prove that they provided my internet password to their criminal friends/companions to use my line in illegal activities. Proved they fulfill their words of dire consequences. My internet in use some illegal activities this was worse victimization to me from PTCL. Disconnected my connection when I approach the relevant authorities to rectify the connection problem, they refused to solve the same by saying that my connection is illegal. If my number was illegal that in same condition more than 200number like this still working fine and shine only my number was illegal?. It is very strange that I am using the same connection from last 3 years without any hindrance from any corner and paying regular bills, but when I served Mr. Saddam Shah (ABM-OPS) a legal notice against misbehaving, torturing using filthy language and threaten for dire consequences. Issued a letter where he came to know after 3 years that my number is illegal? He started victimizing provide my internet password to his criminal friends/companions/ facilitators and disconnected my services/connection. (This is also illegal as per services Act)

I contacted CSR Mr. Ghulam Asghar on for determining actual circumstance but in response I came to know that I'll have to withdraw or take back my legal notice and have to apologize for my act against Mr. Saddam Shah (ABM-OPS) then they will redress my problem. That it is very sad to state here that company is helping and cooperating with an individual, whose behavior towards company's customer is very bad and he has violated my reputation in society. That if it's an illegal connection which I am using for last three years then it means that money which I paid in form of bills is also illegal for PTCL? So should pay me back all I paid in last 3 years.

That internet is my source of income and through internet I have to sale / purchase my IT products / provide online services to my clients via different remote software. Since 8th may 2015 to up till now I am suffering a loss of Rs 4,000 to 5000 per day which means I suffered Rs 12,76,000/- loss. Rs 25, 00,000 I claim as business loss and mental torture from PTCL, it is pretend that your Regional Manager Mr. Nadeem awan is also very irresponsible & non professional same as Mr. Zafar shafiq etc.. By his lawyer reply to Honorable court that my claim should be dismissing because I didn’t approach/ report/ complain to PTCL about my faulty/ defective services. (Copy attached herewith Page #7, 8, 9) But this is clear by PTCL’s CRM that I complaint via help line (1218) more than 71times, emails 39 times, web portal (www.my.ptcl.net.pk) (copies attached here with Page# 10, 11)51times & direct to your CSR’s nearly 90 times in last 3years. There also shown that in last 3 years my line not working more then 7265 hours (302day) (CRM copies attached herewith page#12, 13, 14, 15).

It is pretended to mention here that Mr. Saddam Shah (ABM-OPS) Mr. Faisal Adnan (ABM) Mr. Ghulam Asghar (CSR) & Dilawar Khan Marwat (BM) also involved in corruption and for that purpose inquiry should be conducted against all of them. That they have taken huge amount as bribe from PTCL’s clients and issued new numbers on defaulter places. They also involved in stealing PTCL’s Jumper cables and office items and sale to their fake name contractors’ i.e. DC -4 cables was stolen by them and sold in open market & much more. Investigate to CSRs or any other person. All information provided by CSR Mr. Ghulam Asghar and my other sources. All was published in 18th January 2016 “Anticorruption Report” newspaper (copy attached here with page #17)

With utmost veneration it is my respectful submission to take up serious action on my complaint and proceed against Mr. Saddam Shah (ABM-OPS), Faisal Adnan (ABM), Mr. Dilawar Khan Marwat (BM) and Mr. Ghulam Asghar (CSR) and redress grievance & Financial compensate. It is fashion in PTCL to remove complaints by Fake verification.

Written reply of this complaint will be appreciated.

Copy of complaint is reserved in my office

Good Luck.

Yours sincerely.

Khurram Shahab Rana

Comage IT Soultions & Os Lab

051-4930323, 0333-5564051

Comage4000@gmail.com

Permanent Address: H# B -VI -383, Sir syed St, near haroon Chock Kuri Road Rawalpindi.

Copy is e-mailed

The President/CEO PTCL

Mr. Dr Daniel Ritz,

PTCL HQ G8/-4 Islamabad, Pakistan

Respected Sir,

Subject:-Complaint against Mr. Saddam Shah(ABM-OPS) (contractual) Faisal Adnan(ABM), Dilawar Khan(D.E) & Mr. Ghulam-Asghar(CSR). satellite town exchange Rawalpindi About threating for dire consequences, misuse of my internet,& use the filthy language.

With due respect I have to state hear that;

I would like to welcome & congratulate you to become new CEO/President of PTCL. I hope this will good not only for PTCL but all of company’s respected customers. Earlier to this complaint I have submitted an online complaint on 7the of May 2015 against your Company employee namely Mr. Saddam Shah (ABM-OPS) against the misbehaving, filthy language & threating for dire consequences by him via his colleague cell & office landline number (+92-321-5122251 & 051-4427676) and his facilitators but so far I received no response of that complaint.

The Reason of the complaint was my connection (051-4930323) was having frequently disconnected, No Dial tone & noise from 7th of April 2015 to 7th of May 2015 and I contacted to Mr. Saddam Shah (ABM-OPS) & CSR Mr. Asghar but in response the Saddam Shah Started misbehaving ,used filthy language, threaten me for dire consequences instead of rectify my problem. Mr. Saddam Shah disconnected my number and also ordered to CSR Mr. Ghulam Asghar that “disconnect my number till I will not apologies him by touch his feet in front of all his office staff”. After that I have complaint about his attitude to PTCL via 1218 (help line) & email to high authorities (Ex-Ceo Mr walid Irshad) but received no response, During all this time my line was completely dead, on 13th Aug 2015 I served him with legal notice, because I lost my business but I have received no reply.

It is necessary to bring in your knowledge that after serving the legal notice you're Mr. Saddam Shah (ABM-OPS) did not restore my connection & start threaten me for dire consequences “such as he will come to my home address and break my legs because company hired peoples like him to make me good customers of the company” and use filthy language. After that I complaint to your higher office but no reply as always, later I called CSR Mr. Ghulam Asghar to know what is my telephone status but instead of saying something in my favor he said “your line(051-4930323) will not restore till you will not apologies/beg from my respected officer(Mr. Saddam Shah ABM-OPS) & if you not apologies then simply you forget about your this telephone (051-4930323) now I will see who restore your services”

I submitted a legal notice because Mr. Saddam Shah (ABM-OPS) misbehaved and use filthy language with me and I will have to apologies from him to restore my connection? Later I came to know that my internet is continuously in use since my phone & internet is not working on actual location from May 8th (the day he misbehaved) to Sep 18the 2015 and Total usage of my internet was 389Gbs. I was paying bills regularly (evidence attaches herewith page#5). After that to redress my grievances Mr. Faisal Adnan (ABM) along with Quality control Director (namely Mr Haider Iltaf) came but result was big ZERO. Mr. Faisal Adnan was trying to protect Mr.Saddam Shah (ABM-OPS) & CSR Ghulam Asghar. On 03-09-2015 CSR Ghulam Asghar was pushed by Mr.Sadam Shah (ABM-OPS), Mr.Faisal Adnan(ABM) & Dilawar khan Marwat (BM) went to Police station sadiqabad(Local Police Station) and submitted an application against me & my friend owner of Eman Medical Mr Raja Jabbar hussain. Accused us that we drag him from main Road and threatening him for dire consequences because he disconnected my phone line. But officially my number is closed. Here big question rose if my number is officially closed then who was using from last 5 months??? (Copy of his application is attach herewith page#6) Even the day I was not in city.

After that I served an E-mail to Mr Walid irshad(Ex-CEO) but as always response was nothing. Then I served PTCL a legal notice to recovery of my business damages and mental torture of Rs 25, 00,000. That on the 5th Dec 2015 EVP (Mr. Shahid) PTCL calls to inform me about my complaint to Mr. Walid Irshad (Ex CEO/PTCL). On 6th December 2015 Mr Col Shahzad (SSM) & Mr Kamal came and requested me to visit RGM Office Islamabad to settle this issue. On the 7th Dec 2015 we (Khurram Shahab Rana, Rana Shahabu ud din, Raja Jabbar hussain, Sajid Ali) visited RGM Office where I met Mr Zafar shafiq(RGM), (Rtd) Brig Uzair, this meeting was just to insult & threat us, there I provided them all evidences to prove that my line was using somewhere else instead of my location, but they just tried to threaten us by saying that “if you will not stop to complaint you will get trouble from different sources” and insult us by Mr. Uzair “this is our peak business time which we are giving to you” (amazing peak business time is 5:45pm? Same time he said good bye to Mr. Zafar shafiq leave office)

Results of this meeting were also BIG ZERO, even they tried to capture me by offer job in PTCL which I refused because there no one who discussed to redress my grievances, they wanted me to forgive them all who misbehaved with me I should go home, they also said all of accused peoples will penalized which is useless for me. Who will pay my financial damages? Who will restore my Telephone line? Who will take the full responsibility that my internet was not used in some illegal activities? They also threaten me for dire consequences, political influence, police report kidnap drugs etc…

Because before this Mr. Dilawar khan (BM) & Mr. Faisal Adnan (ABM) investigated and capture/trace those who use my internet but never disclose to department. But threaten me that he will take me to Waziristan (Pakistan Tribal Area) my family will not find me all life. Along with Mr. Sadam shah (ABM-OPS) was threating me by his facilitators that I Soon I will have to face the anti terrorism Court(ATC) one prove that they provided my internet password to their criminal friends/companions to use my line in illegal activities. Proved they fulfill their words of dire consequences. My internet in use some illegal activities this was worse victimization to me from PTCL. Disconnected my connection when I approach the relevant authorities to rectify the connection problem, they refused to solve the same by saying that my connection is illegal. If my number was illegal that in same condition more than 200number like this still working fine and shine only my number was illegal?. It is very strange that I am using the same connection from last 3 years without any hindrance from any corner and paying regular bills, but when I served Mr. Saddam Shah (ABM-OPS) a legal notice against misbehaving, torturing using filthy language and threaten for dire consequences. Issued a letter where he came to know after 3 years that my number is illegal? He started victimizing provide my internet password to his criminal friends/companions/ facilitators and disconnected my services/connection. (This is also illegal as per services Act)

I contacted CSR Mr. Ghulam Asghar on for determining actual circumstance but in response I came to know that I'll have to withdraw or take back my legal notice and have to apologize for my act against Mr. Saddam Shah (ABM-OPS) then they will redress my problem. That it is very sad to state here that company is helping and cooperating with an individual, whose behavior towards company's customer is very bad and he has violated my reputation in society. That if it's an illegal connection which I am using for last three years then it means that money which I paid in form of bills is also illegal for PTCL? So should pay me back all I paid in last 3 years.

That internet is my source of income and through internet I have to sale / purchase my IT products / provide online services to my clients via different remote software. Since 8th may 2015 to up till now I am suffering a loss of Rs 4,000 to 5000 per day which means I suffered Rs 12,76,000/- loss. Rs 25, 00,000 I claim as business loss and mental torture from PTCL, it is pretend that your Regional Manager Mr. Nadeem awan is also very irresponsible & non professional same as Mr. Zafar shafiq etc.. By his lawyer reply to Honorable court that my claim should be dismissing because I didn’t approach/ report/ complain to PTCL about my faulty/ defective services. (Copy attached herewith Page #7, 8, 9) But this is clear by PTCL’s CRM that I complaint via help line (1218) more than 71times, emails 39 times, web portal (www.my.ptcl.net.pk) (copies attached here with Page# 10, 11)51times & direct to your CSR’s nearly 90 times in last 3years. There also shown that in last 3 years my line not working more then 7265 hours (302day) (CRM copies attached herewith page#12, 13, 14, 15).

It is pretended to mention here that Mr. Saddam Shah (ABM-OPS) Mr. Faisal Adnan (ABM) Mr. Ghulam Asghar (CSR) & Dilawar Khan Marwat (BM) also involved in corruption and for that purpose inquiry should be conducted against all of them. That they have taken huge amount as bribe from PTCL’s clients and issued new numbers on defaulter places. They also involved in stealing PTCL’s Jumper cables and office items and sale to their fake name contractors’ i.e. DC -4 cables was stolen by them and sold in open market & much more. Investigate to CSRs or any other person. All information provided by CSR Mr. Ghulam Asghar and my other sources. All was published in 18th January 2016 “Anticorruption Report” newspaper (copy attached here with page #17)

With utmost veneration it is my respectful submission to take up serious action on my complaint and proceed against Mr. Saddam Shah (ABM-OPS), Faisal Adnan (ABM), Mr. Dilawar Khan Marwat (BM) and Mr. Ghulam Asghar (CSR) and redress grievance & Financial compensate. It is fashion in PTCL to remove complaints by Fake verification.

Written reply of this complaint will be appreciated.

Copy of complaint is reserved in my office

Good Luck.

Yours sincerely.

Khurram Shahab Rana

Comage IT Soultions & Os Lab

051-4930323, 0333-5564051

Comage4000@gmail.com

Permanent Address: H# B -VI -383, Sir syed St, near haroon Chock Kuri Road Rawalpindi.

Copy is e-mailed

The President/CEO PTCL
Mr. Dr Daniel Ritz,
PTCL HQ G8/-4 Islamabad, Pakistan
Respected Sir,

We are again victim of PTCL worst service 1 week completed and we have complained many times but still Landline completely dead and Internet connectivity is Zero but no one is taking serious action to resolve the issue. Please resolve the because it has been a long time.

021-36957683

As I already have lodged complaints to PTCL as well as to president PTCL but it seems that both are deaf and sitting idol doing nothing and as far as we as customer are concerned have left with no choice but to wait. At the moment I am still waiting any response or betterment in the services and I am of the opinion that we are all in the same condition and have no choice but "IN LOGON KE MAA BEHAN AIK KERNE KE ELAWA" but it seems that this practice doesn't make any difference to them as they are all "BEGHAIRAT AND BEZAMEER LOG".

The President/CEO PTCL
Mr. Dr Daniel Ritz,
PTCL HQ G8/-4 Islamabad, Pakistan
Respected Sir,
We are again victim of PTCL worst service 1 week completed and we have complained many times but still Landline completely dead and Internet connectivity is Zero but no one is taking serious action to resolve the issue. Please resolve the because it has been a long time.

021-36957683

The President/CEO PTCL
Mr. Dr Daniel Ritz,
PTCL HQ G8/-4 Islamabad, Pakistan
Respected Sir,
We are again victim of PTCL worst service 1 week completed and we have complained many times but still Landline completely dead and Internet connectivity is Zero but no one is taking serious action to resolve the issue. Please resolve the because it has been a long time.

021-36957683

My internet is not working properly and i was complaint several times in last 15 days but no any Ptcl official visited.My compalints no is 24 and 53.Please resolve this problem and look at this matter personly.My no is 02134403650.Thanks.

My internet is not working properly and i was complaint several times in last 15 days but no any Ptcl official visited.My compalints no is 24 and 53.Please resolve this problem and look at this matter personly.My no is 02134403650.Thanks.

I am facing issue in my land line 37721757 which is dead fro last 2 week I have register compliments (59,61) but no response only a auto inquiry call yes / No about your compliant, I have also call Badami Bag Telephone Exchange SDO but he is picking the phone I think he is also facing same problem like me. it is request to clear my issue or disconnect the connect.

Abdul Shakoor
ERP Manager
Borjan Pvt Ltd.

Dear and Respected Concern Persons,

With due respect, Sir I am very disappointed form PTCL services here in Bakhshan Khan (Chishtian) . My line number is 0632550147 from last more than 10 years. We are using broadband-DSL from long time and facing problem every time. Internet is not working property and every time it is disconnected. Once we keep the phone line busy it start working for short time. Several time i complained it but no permanent solution is there.

Since here is no lineman appointed from PTCL side. One guy who is working here in exchange as a peon (Chokidar) also taking care of the responsibilities of lineman. He is handling all local complains and charging as well. When ever he need some money he can disconnect the line of any one for the sake of money. Every time and for every visit he is charging depends on every person. No one from PTCL is taking care of it.

I am working in Saudi Arabia as a Manager in one Multinational Company and when ever visit Pakistan facing this issue.

My parents are also complaining this and unable to contact with me through internet.

Some pictures are also attached for reference. You can see the phone line wire connects and joints. simply it is laying on a ground. How it can work properly.

Being a responsible person as a Chairman of PTCL i am requesting to you to rectify this issue at your earliest.

Best Regards,

Muhammad Saqib Rashid

Cell # +92 3007540954
Cell # +966 568373273

I am using P.T.C.L. services for more than last fifteen years. But your services are very very sub stranded. Your depart has only and only complaint center but there is nothing after this complaint center. I am also user of broad band services which are very sub stander-ed. I have submitted a complaint on 24-08-16 # 91 on 1218 but still it is pending and non of the representative of your department came to visit me. a weak ago a complaint was submitted of # 47 that was removed after 4 days but the system remained operational for one day only. Now livability of broad band is on and off. at my my system shows "DNS Server cannot be detected".
Now I am only looking for reply from your end weather your department is able to provide the services or not. On the other hand I have to look for substitution and damarages for my business and mental stress. my PTCL # 040-4223169.
Looking for your reply . Thanks

I am using P.T.C.L. services for more than last fifteen years. But your services are very very sub stranded. Your depart has only and only complaint center but there is nothing after this complaint center. I am also user of broad band services which are very sub stander-ed. I have submitted a complaint on 24-08-16 # 91 on 1218 but still it is pending and non of the representative of your department came to visit me. a weak ago a complaint was submitted of # 47 that was removed after 4 days but the system remained operational for one day only. Now livability of broad band is on and off. at my my system shows "DNS Server cannot be detected".
Now I am only looking for reply from your end weather your department is able to provide the services or not. On the other hand I have to look for substitution and damarages for my business and mental stress. my PTCL # 040-4223169.
Looking for your reply . Thanks

I am using P.T.C.L. services for more than last fifteen years. But your services are very very sub stranded. Your depart has only and only complaint center but there is nothing after this complaint center. I am also user of broad band services which are very sub stander-ed. I have submitted a complaint on 24-08-16 # 91 on 1218 but still it is pending and non of the representative of your department came to visit me. a weak ago a complaint was submitted of # 47 that was removed after 4 days but the system remained operational for one day only. Now livability of broad band is on and off. at my my system shows "DNS Server cannot be detected".
Now I am only looking for reply from your end weather your department is able to provide the services or not. On the other hand I have to look for substitution and damarages for my business and mental stress. my PTCL # 040-4223169.
Looking for your reply . Thanks

I am using P.T.C.L. services for more than last fifteen years. But your services are very very sub strandred. Your depart has only and only complaint center but there is nothing after this complaint center. I am also user of broad band services which are very sub stander-ed. I have submitted a complaint on 24-08-16 # 91 on 1218 but still it is pending and non of the representative of your department came to visit me. a weak ago a complaint was submitted of # 47 that was removed after 4 days but the system remained operational for one day only. Now livability of broad band is on and off. at my my system shows "DNS Server cannot be detected".
Now I am only looking for reply from your end weather your department is able to provide the services or not. On the other hand I have to look for substitution and damarages for my business and mental stress. my PTCL # 040-4223169.
Looking for your reply . Thanks

I am using P.T.C.L. services for more than last fifteen years. But your services are very very sub strandred. Your depart has only and only complaint center but there is nothing after this complaint center. I am also user of broad band services which are very sub stander-ed. I have submitted a complaint on 24-08-16 # 91 on 1218 but still it is pending and non of the representative of your department came to visit me. a weak ago a complaint was submitted of # 47 that was removed after 4 days but the system remained operational for one day only. Now livability of broad band is on and off. at my my system shows "DNS Server cannot be detected".
Now I am only looking for reply from your end weather your department is able to provide the services or not. On the other hand I have to look for substitution and damarages for my business and mental stress. my PTCL # 040-4223169.
Looking for your reply . Thanks

I am using P.T.C.L. services for more than last fifteen years. But your services are very very sub strandred. Your depart has only and only complaint center but there is nothing after this complaint center. I am also user of broad band services which are very sub stander-ed. I have submitted a complaint on 24-08-16 # 91 on 1218 but still it is pending and non of the representative of your department came to visit me. a weak ago a complaint was submitted of # 47 that was removed after 4 days but the system remained operational for one day only. Now livability of broad band is on and off. at my my system shows "DNS Server cannot be detected".
Now I am only looking for reply from your end weather your department is able to provide the services or not. On the other hand I have to look for substitution and damarages for my business and mental stress. my PTCL # 040-4223169.
Looking for your reply . Thanks

I am using P.T.C.L. services for more than last fifteen years. But your services are very very sub stranded. Your depart has only and only complaint center but there is nothing after this complaint center. I am also user of broad band services which are very sub stander-ed. I have submitted a complaint on 24-08-16 # 91 on 1218 but still it is pending and non of the representative of your department came to visit me. a weak ago a complaint was submitted of # 47 that was removed after 4 days but the system remained operational for one day only. Now livability of broad band is on and off. at my my system shows "DNS Server cannot be detected".
Now I am only looking for reply from your end weather your department is able to provide the services or not. On the other hand I have to look for substitution and damarages for my business and mental stress. my PTCL # 040-4223169.
Looking for your reply . Thanks

I am using P.T.C.L. services for more than last fifteen years. But your services are very very sub strandred. Your depart has only and only complaint center but there is nothing after this complaint center. I am also user of broad band services which are very sub stander-ed. I have submitted a complaint on 24-08-16 # 91 on 1218 but still it is pending and non of the representative of your department came to visit me. a weak ago a complaint was submitted of # 47 that was removed after 4 days but the system remained operational for one day only. Now livability of broad band is on and off. at my my system shows "DNS Server cannot be detected".
Now I am only looking for reply from your end weather your department is able to provide the services or not. On the other hand I have to look for substitution and damarages for my business and mental stress. my PTCL # 040-4223169.
Looking for your reply . Thanks

I am using P.T.C.L. services for more than last fifteen years. But your services are very very sub strandred. Your depart has only and only complaint center but there is nothing after this complaint center. I am also user of broad band services which are very sub stander-ed. I have submitted a complaint on 24-08-16 # 91 on 1218 but still it is pending and non of the representative of your department came to visit me. a weak ago a complaint was submitted of # 47 that was removed after 4 days but the system remained operational for one day only. Now livability of broad band is on and off. at my my system shows "DNS Server cannot be detected".
Now I am only looking for reply from your end weather your department is able to provide the services or not. On the other hand I have to look for substitution and damarages for my business and mental stress. my PTCL # 040-4223169.
Looking for your reply . Thanks

my broadband package is 12-MBs my download speed is normal but my upload speed is very very low means 0.36 mbs my complaint No.23 dated 20.08.2016 but no response till now first my 4-MB package was download speed normal but my upload speed 0.36 MBS. ptcl exchange has no reason for this please help me for resolve my this problem legitimately. when i upload any file my spend my fullday please help me. my PTCL No.0483252810 i belong to Sargodha.

my broadband package is 12-MBs my download speed is normal but my upload speed is very very low means 0.36 mbs my complaint No.23 dated 20.08.2016 but no response till now first my 4-MB package was download speed normal but my upload speed 0.36 MBS. ptcl exchange has no reason for this please help me for resolve my this problem legitimately. when i upload any file my spend my fullday please help me.My Telephone No.0483252810 Sargodha City

AOA
dear bohot tang ho kar complaint kar raha hon plz ap apny lavel per kuch karen ap k qasimabad hyderabad office main bohot chaker lageyper kuch nhi hota her mouth main ptcl line aur bohot zeada net k masla

0652555073 its my number please process my Complain my Complain number 93

My Telephone number 34165238 having three services which is telephone PSTN number, ADSL, and IPTV which is having a problem since 3 months it's being out of order we have already been approached to your all concerns representatives i.e. Mr.shabbir ahmed shaikh GM , Mr.shaheen AD Gulistan-e-johar, and all online complains you can see in your system, so please if you can't resolve this issue then I must have to write an email to your CEO Mr Dr. Denial Ritz

پی تی سی ایل ڈیفینس کراچی کی ناکارہ کارکردگی وجہ سے مین براڈ بینڈ سروس منقطع کروا چکاہوں اب لینڈ لائن 16 دن سے ڈیڈ ہے مگر کوئی اٹیند کرنے والا نہیں شاید اللہ ہی میری مدد فرمائے۔

Dear Sir,
I syed Farooq Asghar Shah residence of ward No.3 Islampur Mohallah Thatta PTCL subscriber PTCL # 0298581331 is facing problem on daily from PTCL Thatta office due to net work off two to three hours daily during the wapda load shading hours in this connection i complain to Mr Shahid SDO PTCL and other staff the reply is we don't have funds for petrol of generators or we have no stand by batteries to run continue our system. despite that we are paying bills every month in time without any default.some time no one respond our complain and they off their cell phone and office phone even the staff left offices before time.
I also told this position to Mr General Manager Hyderabad that Mr your thatta net work position is above and we are suffering and what a joke with us?
Sir i don't know that why they are failing PTCL net work in thatta and they are violating the rules of business.
some time also Mr shahid replied that we are not responsible for this failure of power this job is technical.in the light of above position my humble request is that kindly make a inquiry and intervene and take serious action that why PTCL is looting and Joking with people of Thatta city.

I shall great full to you Sir.

Thanks and best Regards

Farooq Asghar Shah,
ptcl # 0298 581331
03433349229.

Dear Sir,
I syed Farooq Asghar Shah residence of ward No.3 Islampur Mohallah Thatta PTCL subscriber PTCL # 0298581331 is facing problem on daily from PTCL Thatta office due to net work off two to three hours daily during the wapda load shading hours in this connection i complain to Mr Shahid SDO PTCL and other staff the reply is we don't have funds for petrol of generators or we have no stand by batteries to run continue our system. despite that we are paying bills every month in time without any default.some time no one respond our complain and they off their cell phone and office phone even the staff left offices before time.
I also told this position to Mr General Manager Hyderabad that Mr your thatta net work position is above and we are suffering and what a joke with us?
Sir i don't know that why they are failing PTCL net work in thatta and they are violating the rules of business.
some time also Mr shahid replied that we are not responsible for this failure of power this job is technical.in the light of above position my humble request is that kindly make a inquiry and intervene and take serious action that why PTCL is looting and Joking with people of Thatta city.

I shall great full to you Sir.

Thanks and best Regards

Farooq Asghar Shah,
ptcl # 0298 581331
03433349229.

Dear Sir,
I syed Farooq Asghar Shah residence of ward No.3 Islampur Mohallah Thatta PTCL subscriber PTCL # 0298581331 is facing problem on daily from PTCL Thatta office due to net work off two to three hours daily during the wapda load shading hours in this connection i complain to Mr Shahid SDO PTCL and other staff the reply is we don't have funds for petrol of generators or we have no stand by batteries to run continue our system. despite that we are paying bills every month in time without any default.some time no one respond our complain and they off their cell phone and office phone even the staff left offices before time.
I also told this position to Mr General Manager Hyderabad that Mr your thatta net work position is above and we are suffering and what a joke with us?
Sir i don't know that why they are failing PTCL net work in thatta and they are violating the rules of business.
some time also Mr shahid replied that we are not responsible for this failure of power this job is technical.in the light of above position my humble request is that kindly make a inquiry and intervene and take serious action that why PTCL is looting and Joking with people of Thatta city.

I shall great full to you Sir.

Thanks and best Regards

Farooq Asghar Shah,
ptcl # 0298 581331
03433349229.

Dear Sir,

It is submitted that PTCL Lines (042-36310285, 36299012, 36315031) of Lahore Polo Club (Golf Lane, GOR-I, Lahore) are out of order about last 1 month. Number of times complaints were registered personally in related office and contact to lineman and other staff on telephone regarding rectification of faults but no action has been taken so far by PTCL Staff. You are requested to please do the needful. Furthermore, it is also requested that the bill of broadband and smart TV may not be charged as the lines remained out of order in the entire month.

Regards
Muhammad Irfan
Account Officer of Lahore Polo Club Lahore

Dear Sir,

It is submitted that PTCL Lines (042-36310285, 36299012, 36315031) of Lahore Polo Club (Golf Lane, GOR-I, Lahore) are out of order about last 1 month. Number of times complaints were registered personally in related office and contact to lineman and other staff on telephone regarding rectification of faults but no action has been taken so far by PTCL Staff. You are requested to please do the needful. Furthermore, it is also requested that the bill of broadband and smart TV may not be charged as the lines remained out of order in the entire month.

Regards
Muhammad Irfan
Account Officer of Lahore Polo Club Lahore

my number 021 341 77 943, is not working since 11-Sep-2016. kindly do the needful, as my phone, internet and smart tv all are down.

Thank you.

MY NAME IS MUHAMMAD USMAN I ORDERED MY SMART TV ON YOUR PTCL NO.042-35420490 FROM MY GIVEN PTCL NO. ON 1ST SEP 2016 AND COMPLAINT 2 TIMES CALL SEVERAL TIMES EVEN TALK TO YOUR CUSTOMER REPRESENTATIVE SUPERVISOR "USMAN SAAB" 2 TIMES BUT STILL IN VAIN. NOTHING HAPPEN. NO ONE EVEN GIVE ME ONE DAM CALL IN RETURN. IS THIS ORGANIZATION IS MOVING FREE HAND. WITHOUT ANY PROPER MANAGEMENT? IS THIS YOUR LEVEL OF QUALITY? IS THIS WHAT YOU ARE PROVIDING YOUR CUSTOMERS. WHO IS RESPONSIBLE FOR YOUR D GRADE SERVICE? CAN ANY ONE STOP HIM OF DESTROYING YOUR REPUTATION? IS ANYONE THERE TO LISTEN......? AND NOT JUST LISTEN BUT ALSO PERFORM SOME FRUITFUL ACTION?

MY NAME IS MUHAMMAD USMAN I ORDERED MY SMART TV ON YOUR PTCL NO.042-35420490 FROM MY GIVEN PTCL NO. ON 1ST SEP 2016 AND COMPLAINT 2 TIMES CALL SEVERAL TIMES EVEN TALK TO YOUR CUSTOMER REPRESENTATIVE SUPERVISOR "USMAN SAAB" 2 TIMES BUT STILL IN VAIN. NOTHING HAPPEN. NO ONE EVEN GIVE ME ONE DAM CALL IN RETURN. IS THIS ORGANIZATION IS MOVING FREE HAND. WITHOUT ANY PROPER MANAGEMENT? IS THIS YOUR LEVEL OF QUALITY? IS THIS WHAT YOU ARE PROVIDING YOUR CUSTOMERS. WHO IS RESPONSIBLE FOR YOUR D GRADE SERVICE? CAN ANY ONE STOP HIM OF DESTROYING YOUR REPUTATION? IS ANYONE THERE TO LISTEN......? AND NOT JUST LISTEN BUT ALSO PERFORM SOME FRUITFUL ACTION?

Fifteen year of Loyal customer on the verge of getting rid of PTCL Services.
I have throughly enjoyed a long journey with PTCL landline and Broadband services. There has always been some issues but they were either fixed or ignored by my side. Its very disturbing and stressful last Four weeks where despite of over 100 calls to the support staff and number of emails to the concern department. PTCL billing department have failed to resolve my problem that were made due to PTCL's very own Billing department. They over charged me and from last 4 weeks on every call they keep saying we have forwarded to the concern department and your problem will be resolved within 24 hours. I am now left at the close end with the management response that we are looking to justify this over charge bill. I am amazed at the behaviour of the PTCL management that instead of correcting their error they are looking for a justification to make this error a legal thing. I am beyond angry and stressed with this service and the kind of support I get from PTCL.

sir . my phone number is dead 04236521081 no dile tone no dsl 2-9-2016 to 22-2-2016
please coorpation

DEAR SIR .
MY PTCL IS NOT USED BECAUSE OF NO DIAL TONE , I HAVE BEEN LAUANCHED MANY COMPLAIN ,BUT NOBODY WILL RESOLVE THE ISSUE , KINDLY RESOLVE MY COMPLAIN , I WILL BE VERY THANKFUL TO YOU.
PTCL NO # 021-34132791
WAITING YOUR RESPONSE.
REGARDS
NIGAR AHMED
CELL NO # 0300-2251551

Dear Sir,
is been over a year i have frequently disconnection problem with my broadband internet connection as well as smart TV. i have registered my complains over a hundreds time (you can check in your system) i m paying PTCL for what ?, it is a shameful thought that PTCL is unable to fix a connection which they paid for. my landline No. is 042-35948322.

Dear Sir,
is been over a year i have frequently disconnection problem with my broadband internet connection as well as smart TV. i have registered my complains over a hundreds time (you can check in your system) i m paying PTCL for what ?, it is a shameful thought that PTCL is unable to fix a connection which they paid for. my landline No. is 042-35948322.

REMINDER 3
Dear Sir,
I syed Farooq Asghar Shah residence of ward No.3 Islampur Mohallah Thatta PTCL subscriber PTCL # 0298581331 is facing problem on daily from PTCL Thatta office due to net work off two to three hours daily during the wapda load shading hours in this connection i complain to Mr Shahid SDO PTCL and other staff the reply is we don't have funds for petrol of generators or we have no stand by batteries to run continue our system. despite that we are paying bills every month in time without any default.some time no one respond our complain and they off their cell phone and office phone even the staff left offices before time.
I also told this position to Mr General Manager Hyderabad that Mr your thatta net work position is above and we are suffering and what a joke with us?
Sir i don't know that why they are failing PTCL net work in thatta and they are violating the rules of business.
some time also Mr shahid replied that we are not responsible for this failure of power this job is technical.in the light of above position my humble request is that kindly make a inquiry and intervene and take serious action that why PTCL is looting and Joking with people of Thatta city.

I shall great full to you Sir.

Thanks and best Regards

Farooq Asghar Shah,
ptcl # 0298 581331
cell 03213287622 and 03433349229

REMINDER 3
Dear Sir,
I syed Farooq Asghar Shah residence of ward No.3 Islampur Mohallah Thatta PTCL subscriber PTCL # 0298581331 is facing problem on daily from PTCL Thatta office due to net work off two to three hours daily during the wapda load shading hours in this connection i complain to Mr Shahid SDO PTCL and other staff the reply is we don't have funds for petrol of generators or we have no stand by batteries to run continue our system. despite that we are paying bills every month in time without any default.some time no one respond our complain and they off their cell phone and office phone even the staff left offices before time.
I also told this position to Mr General Manager Hyderabad that Mr your thatta net work position is above and we are suffering and what a joke with us?
Sir i don't know that why they are failing PTCL net work in thatta and they are violating the rules of business.
some time also Mr shahid replied that we are not responsible for this failure of power this job is technical.in the light of above position my humble request is that kindly make a inquiry and intervene and take serious action that why PTCL is looting and Joking with people of Thatta city.

I shall great full to you Sir.

Thanks and best Regards

Farooq Asghar Shah,
ptcl # 0298 581331
cell 03213287622 and 03433349229

REMINDER 3
Dear Sir,
I syed Farooq Asghar Shah residence of ward No.3 Islampur Mohallah Thatta PTCL subscriber PTCL # 0298581331 is facing problem on daily from PTCL Thatta office due to net work off two to three hours daily during the wapda load shading hours in this connection i complain to Mr Shahid SDO PTCL and other staff the reply is we don't have funds for petrol of generators or we have no stand by batteries to run continue our system. despite that we are paying bills every month in time without any default.some time no one respond our complain and they off their cell phone and office phone even the staff left offices before time.
I also told this position to Mr General Manager Hyderabad that Mr your thatta net work position is above and we are suffering and what a joke with us?
Sir i don't know that why they are failing PTCL net work in thatta and they are violating the rules of business.
some time also Mr shahid replied that we are not responsible for this failure of power this job is technical.in the light of above position my humble request is that kindly make a inquiry and intervene and take serious action that why PTCL is looting and Joking with people of Thatta city.

I shall great full to you Sir.

Thanks and best Regards

Farooq Asghar Shah,
ptcl # 0298 581331
cell 03213287622 and 03433349229

REMINDER 3
Dear Sir,
I syed Farooq Asghar Shah residence of ward No.3 Islampur Mohallah Thatta PTCL subscriber PTCL # 0298581331 is facing problem on daily from PTCL Thatta office due to net work off two to three hours daily during the wapda load shading hours in this connection i complain to Mr Shahid SDO PTCL and other staff the reply is we don't have funds for petrol of generators or we have no stand by batteries to run continue our system. despite that we are paying bills every month in time without any default.some time no one respond our complain and they off their cell phone and office phone even the staff left offices before time.
I also told this position to Mr General Manager Hyderabad that Mr your thatta net work position is above and we are suffering and what a joke with us?
Sir i don't know that why they are failing PTCL net work in thatta and they are violating the rules of business.
some time also Mr shahid replied that we are not responsible for this failure of power this job is technical.in the light of above position my humble request is that kindly make a inquiry and intervene and take serious action that why PTCL is looting and Joking with people of Thatta city.

I shall great full to you Sir.

Thanks and best Regards

Farooq Asghar Shah,
ptcl # 0298 581331
cell 03213287622 and 03433349229

REMINDER 3
Dear Sir,
I syed Farooq Asghar Shah residence of ward No.3 Islampur Mohallah Thatta PTCL subscriber PTCL # 0298581331 is facing problem on daily from PTCL Thatta office due to net work off two to three hours daily during the wapda load shading hours in this connection i complain to Mr Shahid SDO PTCL and other staff the reply is we don't have funds for petrol of generators or we have no stand by batteries to run continue our system. despite that we are paying bills every month in time without any default.some time no one respond our complain and they off their cell phone and office phone even the staff left offices before time.
I also told this position to Mr General Manager Hyderabad that Mr your thatta net work position is above and we are suffering and what a joke with us?
Sir i don't know that why they are failing PTCL net work in thatta and they are violating the rules of business.
some time also Mr shahid replied that we are not responsible for this failure of power this job is technical.in the light of above position my humble request is that kindly make a inquiry and intervene and take serious action that why PTCL is looting and Joking with people of Thatta city.

I shall great full to you Sir.

Thanks and best Regards

Farooq Asghar Shah,
ptcl # 0298 581331
cell 03213287622 and 03433349229

my no.042-35940754 out of order since more than one week . made so many complaints . all in vain, bull shit ptcl service

Respected sir,
I am your customer, Your services in Ghouri Graden, is not good, My complaint no. 82, and still problem from one month, our office line is dead, kindly resolve our issue,

Thank you.

Asalam u aliakum..

Sir me 3 din sy apko complaint kr kr ky thak gya hun mgr ap logo NY koi implement nh KIA .. Complaint kar kar k ab to mjhe apna MDN no BH yaad hu gya hy..

My Evo WiFi cloud speed is very very low...downloading speed 10 to 30 KB same as uploading speed..

Ur ptcl network speed is so bad other than mobile networks

Kindly solve this problem otherwise I will destroy our ptcl device

Samiullah
Rawalpindi
0332-7611977
MDN=454209176

Hello sir /
mera number 0544648043 hai is number par dsl thek trha se kam nai kar raha hai bar bar disconnecting problem aa rahi hai camplant kar kar k b thak chuke hain hum . yahan koi worker theek karny keliye nai aata ulta mera number ya phir net ki service bilkul band kar detay hain waja k hum complant bhout kartay hain.
plz sir is ka koi compleet hal nekalin .shukria

Hello sir /
mera number 0544648043 hai is number par dsl thek trha se kam nai kar raha hai bar bar disconnecting problem aa rahi hai camplant kar kar k b thak chuke hain hum . yahan koi worker theek karny keliye nai aata ulta mera number ya phir net ki service bilkul band kar detay hain waja k hum complant bhout kartay hain.
plz sir is ka koi compleet hal nekalin .shukria

I would like to inform you that my broad band connection No. 021-327807794 last 3 Months the above connection is not working properly. The problem is slow browsing low parameter and SNR margin . My broad band package is 4 MB and also customers last 1 year.
Now days the said connection is bad services and appearing disconnecting continuously day after day the connection is doing problem last 3 months and complaining continuously. When I complain in exchange but representative do not response me properly.
Please kindly considered the my matter and solve my problem also any other quarries please let me know.
Thanking you,
Best Regards,
Rizwan
0300-3608587

I would like to inform you that my broad band connection No. 021-327807794 last 7 Months the above connection is not working properly. The problem is slow browsing low parameter and SNR margin . My broad band package is 2 MB and also customers last 1 year.
Now days the said connection is bad services and appearing disconnecting continuously day after day the connection is doing problem last 3 months and complaining continuously. When I complain in exchange but representative do not response me properly.
Please kindly considered the my matter and solve my problem also any other quarries please let me know.
Thanking you,
Best Regards,
Rizwan
0300-3608587

HI GOOD DAY AND ASSALAMU ALAYKUM,

DEAREST SIR PRESIDENT,
PTCL,
ISLAMABAD

Its been 8 months my internet/DSL connection getting STUCK/pause during in each half an hour of time,and we have to switch the device/DSL ROUTER on/off.then only it starts work after 5 minutes, and goes idle again in 20-30 minutes i hope solutions are available but probably the reparing team for such a problem is not taking the issue seriously, I have call many times 1218 and registered complaints and already have spoken to line technician, as per line technician the junction box is defective which is in underground, need to be dig and repaire, !!! if they know it why would we have to suffer for almost 1 year, and its been 8 months when we replaced our DSL router after following the direction of net technician MR KHURAM, but it did not help , can you please take an appropriate action against the request and complain.

2ndly our telephone line gets cut off once it comletes 3 minutes and then we have to dial again the number and we are connected by then,

many thanks for your time,
very truly,
zahid ashraf.

HI GOOD DAY AND ASSALAMU ALAYKUM,

DEAREST SIR PRESIDENT,
PTCL,
ISLAMABAD

Its been 8 months my internet/DSL connection getting STUCK/pause during in each half an hour of time,and we have to switch the device/DSL ROUTER on/off.then only it starts work after 5 minutes, and goes idle again in 20-30 minutes i hope solutions are available but probably maintenance team for such a problem is not taking the issue seriously, I have call many times 1218 and registered complaints and already have spoken to line technician, as per line technician the junction box is defective which is in underground, need to be dig and repairing, !!! if they know it why would we have to suffer for almost 1 year, and its been 8 months when we replaced our DSL router after following the direction of net technician Mr,Khuram, but it did not help , can you please take an appropriate action against the request and complain.

secondly --our telephone line gets cut off once it completes 3 minutes and then we have to dial again the number and we are connected by then,

Very many thanks for your time and support.
very truly,
Zahid Ashraf.

HI GOOD DAY AND ASSALAMU ALAYKUM,

DEAREST SIR PRESIDENT,
PTCL,
ISLAMABAD

Its been 8 months my internet/DSL connection getting STUCK/pause during in each half an hour of time,and we have to switch the device/DSL ROUTER on/off.then only it starts work after 5 minutes, and goes idle again in 20-30 minutes i hope solutions are available but probably maintenance team for such a problem is not taking the issue seriously, I have call many times 1218 and registered complaints and already have spoken to line technician, as per line technician the junction box is defective which is in underground, need to be dig and repairing, !!! if they know it why would we have to suffer for almost 1 year, and its been 8 months when we replaced our DSL router after following the direction of net technician Mr,Khuram, but it did not help , can you please take an appropriate action against the request and complain.

secondly --our telephone line gets cut off once it completes 3 minutes and then we have to dial again the number and we are connected by then,

Very many thanks for your time and support.
very truly,
Zahid Ashraf.

Hello sir /
ASSLAM-O- ALIEKUM mera number 02132421937 PTCL kam nai kar raha hai bar bar camplant kar kar k b thak chuke hain hum . yahan koi worker theek karny keliye koi nhi a rha humari ptcl ki service 2 week sa bilkul band hain .
plz sir is ka koi compleet hal nekalin .shukria

Sir mera num 34490907 hai or is ki complain mai har month karta hon kabhi internet kharab rehta hai to kabhi ptcl connection kharab rehta hai 15 15 din guzar jate hain hum complain kar kar k thak jate hain par ptcl 1236 helpline wale jhote promise karte rehte hain aaj theek ho jaye ga kal ho jaye ga par nhn hota. Maine online business karta hon is se hi mera ghar chalta hai. Koi action lein aap urgent or theek karwaye request hai ap se. Agar nhn ho sakta to clear karein to main koi or company se connection lon.
03313148566
Shayan.dsl@gmail.com

Sir mera num 34490907 hai or is ki complain mai har month karta hon kabhi internet kharab rehta hai to kabhi ptcl connection kharab rehta hai 15 15 din guzar jate hain hum complain kar kar k thak jate hain par ptcl 1236 helpline wale jhote promise karte rehte hain aaj theek ho jaye ga kal ho jaye ga par nhn hota. Maine online business karta hon is se hi mera ghar chalta hai. Koi action lein aap urgent or theek karwaye request hai ap se. Agar nhn ho sakta to clear karein to main koi or company se connection lon.
03313148566
Shayan.dsl@gmail.com

MY NAME ABRAR QAMAR I AM UR CUSTOMER SINCE 2011 ,.NOW I WANT TO TERMINATE MY CONNECTION BECAUSE I HAVE VERY SERIOUS PROBLEM IN MY PHONE LINE AND INTERNET CONNECTION. I HAD COMPLAINED MANY TIME TO UR HELP LINE NUMBER 1218 BUT THEY DONT TAKE ANY ACTION FOR SOLVING MY PROBLEM. SO TODAY I WAS WENT TO PTCL EXCHANGE (PEOPLE COLONY) FOR THE SOLUTION OF MY PROBLEM BUT THE LINE MAN NAZIR AHMAD ARAIN OF THAT EXCHANGE THEY DONT LISTEN MY PROLEM, THEY BEHAVED WITH ME VERY BAD.... I HOPY YOU WILL TAKE ACTION OF MY COMPLAINT AND YOU WILL ALSO SOLVED MY PROBLEM OTHER WISE I WILL COMPLAINT TO THE PRESIDENT OF PTCL. SO I AM WATING FOR YOUR KIND RESPONSE .
I HOPE YOU SOLVE MY PROBLEM AS SOON AS POSSIBLE, MY PTCL NUMBER IS 0554240506.

THANKX..

A O A
Dear Sir ,
respected sir my PTCL NUMBER 057-2522114 . me faceing too much trubble and dissconnection

To,
The President of PTCL Islamabad

0213-4323484
Its been almost 8 months my internet/DSL connection getting STUCK/pause during in each half an hour of time,and we have to switch the device/DSL ROUTER on/off.then only it starts work after 5 minutes, and goes idle again in 20-30 minutes i hope solutions are available but probably maintenance team for such a problem is not taking the issue seriously, I have call many times 1218 and registered complaints and already have spoken to line technician, as per line technician the junction box is defective which is in underground, need to be dig and repairing.
The direction of net technician Mr.Masood but it did not help.
can you please take an appropriate action against the request and complain.
very truly
Bilal Razzaq

Respected Sir!
I am a DSL user nd my numbr hy 0442890089 hy nd xchange lashariyan tehsil and diatrict okara hy.
Mera net 12 din se off hy nd jo k ptcl ki wire cut gye thi aur me Sarwar jo k yahan ka ptcl ka worker hy usko kai bar cols ki nd wo lame excuses kr deta k subhu ho jaye ga nd 4 days isi tarah guzar gye fr col centre pr compain register krwai nd my complain no is 60 aur coll centre pr v daily col krta hun but 5 din ho gye hen col centre pr complain keye fr v koi problm solve ni hua.
Nd aj me ne ptcl k office se contact keya to wahan se pta chla k sarwar unko yh keh deta tha k sui gas k pipe dalna ki vjah se wire cut gye aur kam ho ra hy but reality yh hy k sarwar jhot bolta hy aur sui gas k pipe dale ko 20 din ho gye ....!
Hmare area k users se kbhi ap personally cntact kr k check kren sb he us se bht tang hy aur ek bar net khrab ho jayen ek week se phle thk ni hota ...!
Sir kindly ek to jo half month mera net off raha hy uska bill adjustment kren nd Sarwar k is behaviour ka notice len itni late ku hoti hy agr is problm ka koi permanently solution na nikala gya to majboran hme kisi aur company ka connection lena pre ga...!
Regards:
Asadullah
03337516834
Kohla tehsil nd distt okara
xchange lashariyan

Respected Sir!
I am a DSL user nd my numbr hy 0442890089 hy nd xchange lashariyan tehsil and diatrict okara hy.
Mera net 12 din se off hy nd jo k ptcl ki wire cut gye thi aur me Sarwar jo k yahan ka ptcl ka worker hy usko kai bar cols ki nd wo lame excuses kr deta k subhu ho jaye ga nd 4 days isi tarah guzar gye fr col centre pr compain register krwai nd my complain no is 60 aur coll centre pr v daily col krta hun but 5 din ho gye hen col centre pr complain keye fr v koi problm solve ni hua.
Nd aj me ne ptcl k office se contact keya to wahan se pta chla k sarwar unko yh keh deta tha k sui gas k pipe dalna ki vjah se wire cut gye aur kam ho ra hy but reality yh hy k sarwar jhot bolta hy aur sui gas k pipe dale ko 20 din ho gye ....!
Hmare area k users se kbhi ap personally cntact kr k check kren sb he us se bht tang hy aur ek bar net khrab ho jayen ek week se phle thk ni hota ...!
Sir kindly ek to jo half month mera net off raha hy uska bill adjustment kren nd Sarwar k is behaviour ka notice len itni late ku hoti hy agr is problm ka koi permanently solution na nikala gya to majboran hme kisi aur company ka connection lena pre ga...!
Regards:
Asadullah
03337516834
Kohla tehsil nd distt okara
xchange lashariyan

Dear Sir/Madam,
SUBJECT:- Broadband connection and line not working - 0526640277

With reference to above caption subject, i would like to let you know that from last 1 week to till today my broadband connection not working and from last 2 days to till today line number also not working.

We have complain through line number lots of time but yet this issue not resolved.
furthermore now the line is also not working.
My online complain number is 22.
Our side PTCL workers did not pickup our call and if they pickup they did not come to resolve this issue.
If the service is to much delay than what is purpose of PTCL connection and line???

Requesting to top management to rectify this issue as soon as possible.

Dear Sir/Madam,
SUBJECT:- Broadband connection and line not working - 0526640277

With reference to above caption subject, i would like to let you know that from last 1 week to till today my broadband connection not working and from last 2 days to till today line number also not working.

We have complain through line number lots of time but yet this issue not resolved.
furthermore now the line is also not working.
My online complain number is 22.
Our side PTCL workers did not pickup our call and if they pickup they did not come to resolve this issue.
If the service is to much delay than what is purpose of PTCL connection and line???

Requesting to top management to rectify this issue as soon as possible.

Sir i'm the user of broadband Pakistan since 10 to 15 years now i'm continuously facing the problem of slow browsing and my internet doesn't work properly .. i also complaint many many time .. and the received my complaint after this your working man work on my complaint and the answer me that your net is working properly as per the records .. but seriously Sir i'm fed up right now from these things .. i also visit your office (Model colony exchange Karachi) and i asked them to change my modem and they accept my complaint they said your modem will change in just one day but now its 6th day and there's no one who worked on it ... my customer id number is (1-278236547435) .. please do possible things on my complaint i;ll be very thankful to you ..

Sir i'm the user of broadband Pakistan since 10 to 15 years now i'm continuously facing the problem of slow browsing and my internet doesn't work properly .. i also complaint many many time .. and the received my complaint after this your working man work on my complaint and the answer me that your net is working properly as per the records .. but seriously Sir i'm fed up right now from these things .. i also visit your office (Model colony exchange Karachi) and i asked them to change my modem and they accept my complaint they said your modem will change in just one day but now its 6th day and there's no one who worked on it ... my customer id number is (1-278236547435) .. please do possible things on my complaint i;ll be very thankful to you ..

Sir i'm the user of broadband Pakistan since 10 to 15 years now i'm continuously facing the problem of slow browsing and my internet doesn't work properly .. i also complaint many many time .. and the received my complaint after this your working man work on my complaint and the answer me that your net is working properly as per the records .. but seriously Sir i'm fed up right now from these things .. i also visit your office (Model colony exchange Karachi) and i asked them to change my modem and they accept my complaint they said your modem will change in just one day but now its 6th day and there's no one who worked on it ... my customer id number is (1-278236547435) .. please do possible things on my complaint i;ll be very thankful to you ..

Sir i'm the user of broadband Pakistan since 10 to 15 years now i'm continuously facing the problem of slow browsing and my internet doesn't work properly .. i also complaint many many time .. and the received my complaint after this your working man work on my complaint and the answer me that your net is working properly as per the records .. but seriously Sir i'm fed up right now from these things .. i also visit your office (Model colony exchange Karachi) and i asked them to change my modem and they accept my complaint they said your modem will change in just one day but now its 6th day and there's no one who worked on it ... my customer id number is (1-278236547435) .. please do possible things on my complaint i;ll be very thankful to you ..

Sir i'm the user of broadband Pakistan since 10 to 15 years now i'm continuously facing the problem of slow browsing and my internet doesn't work properly .. i also complaint many many time .. and the received my complaint after this your working man work on my complaint and the answer me that your net is working properly as per the records .. but seriously Sir i'm fed up right now from these things .. i also visit your office (Model colony exchange Karachi) and i asked them to change my modem and they accept my complaint they said your modem will change in just one day but now its 6th day and there's no one who worked on it ... my customer id number is (1-278236547435) .. please do possible things on my complaint i;ll be very thankful to you ..

Sir i'm the user of broadband Pakistan since 10 to 15 years now i'm continuously facing the problem of slow browsing and my internet doesn't work properly .. i also complaint many many time .. and the received my complaint after this your working man work on my complaint and the answer me that your net is working properly as per the records .. but seriously Sir i'm fed up right now from these things .. i also visit your office (Model colony exchange Karachi) and i asked them to change my modem and they accept my complaint they said your modem will change in just one day but now its 6th day and there's no one who worked on it ... my customer id number is (1-278236547435) .. please do possible things on my complaint i;ll be very thankful to you ..

Meri internet 7 pm ke baad band ho jati hai mera masla hal nahi kar rage mera masla hal karo

Dear Sir / Madam,

I would like to let you know that till the issue is not resolve.
Even the line is also not working, We are facing this problem from last 10 days to till date.
Our site exchange PTCL workers change and we don't know their number.
Kindly clear this issue. Please.....
Please rectify this issue, awaiting for your kind response.
Online complaint number is 22

Dear Sir / Madam,

I would like to let you know that till the issue is not resolve.
Even the line is also not working, We are facing this problem from last 10 days to till date.
Our site exchange PTCL workers change and we don't know their number.
Kindly clear this issue. Please.....
Please rectify this issue, awaiting for your kind response.
Online complaint number is 22

Dear Sir / Madam, I would like to draw your kind attention towards the situation of frequently disconnections of my met since last ten days, i repeatedly registered my complaints on 1218 but situation is still unresolved. this is my social media office my work is suffered badly

Aslamalikum
Sir,
My problem is my WiFi dsl is not working for last 15 days I complained many times but no action on my complain and my problem as it is same.so kindly pay some attention on my complain otherwise I will take next step to high authority my Ptcl number 044 -2520469.
My mobile number 0321-6952865

Sir;
mrei araz h k hamari goth m ptcl landline k contion chai sir nai line k lile hamari goth se ptcl station kumb 6 kilo meter dhor h or kotdiji 7.5 kilo meter dhor hi
Sir mehrabni kr k hamari goth is shalooat se human b dhe jai ap ke mehrabni hoge
Sir khuda k lie hamari goth pr rehim kro human umeed h zroor is application ghoor kren ge

22.01.2017.

I am the subscriber of above Landline number. (042-35340295) installed at House No 298 Overseas A, Street No 24 , Bahria Town Lahore.
The number is out of order for the last so many months with no Dial tone or with extreme noise that no voice is audible.
Broadband is absolutely not working and is useless.
I have put up repeated complaints in person in Bahria Town PTCL Office and on 1236 and 1218 but no one has ever turned up for rectification of complaint.
I am receiving Tel Bills with arrears for immediate payment whereas my complaints are not attended.
Why I should pay my bills if my Telephone faults are not being repaired, if my complaints are not being rectified , if I am not making any calls and if I am not able to use Broadband
Please ask the concerned authorities to rectify the complaint IMMEDIATELY otherwise CLOSE this number. I do not need this so called PTCL facility.
HASSAN AHMED.

Meray no. 051 4573543 hai Aaj 5 din ho gay hai mein complaints kar kar k thak gaya hon lakin ap ka koi aadm ni aya check karnay k liay bray mehrbani is ko private khatam kar k govt. K hawalay kiya jay Q k pehlay 1 din mein theak ho jati thee Ab to koi bat he ni manata Ab ap mujhay batain kiya yeh 5 din k bill ap mujhay ni send karein gay.

Meray no. 051 4573543 hai Aaj 5 din ho gay hai mein complaints kar kar k thak gaya hon lakin ap ka koi aadm ni aya check karnay k liay bray mehrbani is ko private khatam kar k govt. K hawalay kiya jay Q k pehlay 1 din mein theak ho jati thee Ab to koi bat he ni manata Ab ap mujhay batain kiya yeh 5 din k bill ap mujhay ni send karein gay.

Meray no. 051 4573543 hai Aaj 5 din ho gay hai mein complaints kar kar k thak gaya hon lakin ap ka koi aadm ni aya check karnay k liay bray mehrbani is ko private khatam kar k govt. K hawalay kiya jay Q k pehlay 1 din mein theak ho jati thee Ab to koi bat he ni manata Ab ap mujhay batain kiya yeh 5 din k bill ap mujhay ni send karein gay.

I feel it appropriate to bring in your notice that telephone No. 4855641 installed at my residence (House No. PD-1424 Dhoke Babu Irfan, Stadium Road Rwp) is dead since 24th Jan 2017 with no DSL facility. I have lodge complaints of both the services on the said date with No. 25 & 28 and also talked on No.4422919 with official concerned but it proved only lip service.

When my telephone remained dead for 10 days or more, whether I am liable to pay full month bill in such circumstances when service is not available.

Please look into it and get expedited.

I feel it appropriate to bring in your notice that telephone No. 4855641 installed at my residence (House No. PD-1424 Dhoke Babu Irfan, Stadium Road Rwp) is dead since 24th Jan 2017 with no DSL facility. I have lodge complaints of both the services on the said date with No. 25 & 28 and also talked on No.4422919 with official concerned but it proved only lip service.

When my telephone remained dead for 10 days or more, whether I am liable to pay full month bill in such circumstances when service is not available.

Please look into it and get expedited.

I lodged my complaint on 19th Jan and it's 30th Jan now. There is no response yet.

Please see my telephone history, but probably maintenance team for such a problem is not taking the issue seriously. When my telephone remained dead for 10 days or more, whether I am liable to pay full month bill in such circumstances when service is not available.

Please look into it and get expedited.

Please see my telephone history, but probably maintenance team for such a problem is not taking the issue seriously. When my telephone remained dead for 10 days or more, whether I am liable to pay full month bill in such circumstances when service is not available.

Please look into it and get expedited.

Please see my telephone history, but probably maintenance team for such a problem is not taking the issue seriously. When my telephone remained dead for 10 days or more, whether I am liable to pay full month bill in such circumstances when service is not available.

Please look into it and get expedited.

Please see my telephone history, but probably maintenance team for such a problem is not taking the issue seriously. When my telephone remained dead for 10 days or more, whether I am liable to pay full month bill in such circumstances when service is not available.

Please look into it and get expedited.

Please see my telephone history, but probably maintenance team for such a problem is not taking the issue seriously. When my telephone remained dead for 10 days or more, whether I am liable to pay full month bill in such circumstances when service is not available.

Please look into it and get expedited.

Please see my telephone history, but probably maintenance team for such a problem is not taking the issue seriously. When my telephone remained dead for 10 days or more, whether I am liable to pay full month bill in such circumstances when service is not available.

Please look into it and get expedited.

nothing care on consumer complaint very poor service my complain is dsl from 29th January but didnt resolved now a time.and complain deparment close my complain yourself.it is inability of department.

nothing care on consumer complaint very poor service my complain is dsl from 29th January but didnt resolved now a time.and complain deparment close my complain yourself.it is inability of department.

Plz resolve my issue i complaint it abot slow browsing my speed is not good

Sir, What a joke your customers? no thing care on consumer complaint very poor service my complain is landline number from January but didnt resolved now a time.and complain deparment close my complain yourself.it is inability of department. Now, I was again lounge complaint No. 49 but I still waiting your Lineman (President of PTCL).

Sir, What a joke your customers? no thing care on consumer complaint very poor service my complain is landline number from January but didnt resolved now a time.and complain deparment close my complain yourself.it is inability of department. Now, I was again lounge complaint No. 49 but I still waiting your Lineman (President of PTCL).

Sir, What a joke your customers? no thing care on consumer complaint very poor service my complain is landline number from January but didnt resolved now a time.and complain deparment close my complain yourself.it is inability of department. Now, I was again lounge complaint No. 49 but I still waiting your Lineman (President of PTCL).

Sir, What a joke your customers? no thing care on consumer complaint very poor service my complain is landline number from January but didnt resolved now a time.and complain deparment close my complain yourself.it is inability of department. Now, I was again lounge complaint No. 49 but I still waiting your Lineman (President of PTCL).

Sir, What a joke your customers? no thing care on consumer complaint very poor service my complaint is landline number from January but didn't resolved now a time.and complain department close my complain yourself.it is inability of department. Now, I was again lounge complaint No. 49 but I still waiting your Linesman (President of PTCL).

Admin Department
PTCL /0002/2017
February 14, 2017

The Customer Services Department
S.I.T.E., Telephone Exchange
Karachi

Subject: Telephones Complain

Dear Sir,

I am sorry to say that there is none to take care of complaints regarding ptcl phones. It appears that it is being managed without management! The lineman gave attention only those companies who pay services charges.

Our four telephone line dead for the last 4 months. Complaints have been lodged with the exchange several times and even with the SE as well. We are paying bills regularly with the hope that soon the phones may start functioning .Please advise that we may get the phones disconnected or the relevant persons be directed to fix the problem to make them functioning. If early action is taken I shall be obliged so that we may decide to take further action for keeping the connection or to get them disconnected and use cell phones instead of PTCL lines.
Our Faulty Nos. are as under:
1. 32563598
2. 32582541
3. 32566306
4. 32565670

Yours Sincerely,

Shah Makeen
Dy. Manager Admin

CC: S.I.T.E., Association
SDO SITE Telephone Exchange
DE SITE Telephone Exchange
PTCL Head Office Karachi
PTCL Headquarter Islamabad

AOA
Sir,
I have complain against your ptcl employee named shafi mallah sdo qasimabad hyderabad. Sir 4 days before when I meet him at ptcl office qasimabad regarding my complaint against poll transfer he misbehaved without any reason . I don't know how you recruit and appoint person like who don't have manner, attitude and behaviour.
So please take an action. I shall be very thankful to you for this act of kindness .

AOA
Sir,
I have complain against your ptcl employee named shafi mallah sdo qasimabad hyderabad. Sir 4 days before when I meet him at ptcl office qasimabad regarding my complaint against poll transfer he misbehaved without any reason . I don't know how you recruit and appoint person like who don't have manner, attitude and behaviour. After 2 weeks still the poll isn't transfer when as I submitted the application 2 weeks ago.
So please do justice and take an action. I shall be very thankful to you for this act of kindness .

Sir aj meri complane ko pora hfta hochka ha.ap ke servce buhat fast ha.apka staff govt employe jaisa ha.agr koi complane ho to hafty ma bhe masla nhi hota.aj ma apna ptcl or broadbnd connection bnd krwany ja rha hu.or yeh prob 1st time nhi aai.is sa pahly bhe is pareshani ka samna hua ha.k cmplane ma pora hafta lag jata ha.my num 36973651 north karachi exchnge.

NO. UP/PTCL/ 08 /2017

G M CUSTOMER CARE
PTCL headquarters,
Block E sector G-8/4
Islamabad – 44000 21 February 2017

Subject: DEFECT RECTIFICATION OF PTCL PHONE OF UNIVERSAL PETROLEUM KORANGI INDUSTERIAL AREA KARACHI

Respected Sir,

Following is submitted for information and sympathetic action, please.

1. Under mentioned telephone lines are operating at Universal Petroleum under PTCL exchange Korangi Industrial Area Karachi:
a. 35116321 Phone
b. 35116322 Phone
c. 35116323 Phone
d. 35116324 Phone / Smart TV
e. 35116325 Phone / Inter Net
2. It is worth mentioning that most of the time above mentioned telephone lines remained non-operational / intermittently operating with heavy distortion. Despite frequently, complains no action is being taken by the concerned exchange. Complain NO 24 dated 17 January and 52 dated 26 January 2017 are relevant in this regard.

3. Not withstanding the above, close coordination was also made on telephone with concerned staff at exchange, even no any lineman visited the site until to date. However, fake computers message (from 1218) repetitively i.e. “your complaint has been made operational”.

4. Telephone No 35116322 was closed from indefinable period, while line rent is being paid regularly, paid bills of the said line is strong evidence in this regard. Exchange was visited in this regard staff replied that no pairs are available presently. The same will be rectifying upon availability of pairs.

5. Foregoing in view that concerned staff may please be directed to rectify the fault and make all the service operational as soon as possible. If impossible to restore the telephones / data lines the same also be informed immediately for our alternate arrangement as we cannot waist our further time.

6. Your kind cooperation in this regard will highly appreciate.

NAVEED AHMED
LT (Rtd) Pakistan Navy
Admin Manager
Copy to: Universal Petroleum
G M CUSTOMER CARE
Ground Floor, EVP Office Hatim Alvi road Clifton Karachi

G M CUSTOMER CARE
26A Civic Centre Barkat Garden Town Lahore

NO. UP/PTCL/ 08 /2017

G M CUSTOMER CARE
PTCL headquarters,
Block E sector G-8/4
Islamabad – 44000 21 February 2017

Subject: DEFECT RECTIFICATION OF PTCL PHONE OF UNIVERSAL PETROLEUM KORANGI INDUSTERIAL AREA KARACHI

Respected Sir,

Following is submitted for information and sympathetic action, please.

1. Under mentioned telephone lines are operating at Universal Petroleum under PTCL exchange Korangi Industrial Area Karachi:
a. 35116321 Phone
b. 35116322 Phone
c. 35116323 Phone
d. 35116324 Phone / Smart TV
e. 35116325 Phone / Inter Net
2. It is worth mentioning that most of the time above mentioned telephone lines remained non-operational / intermittently operating with heavy distortion. Despite frequently, complains no action is being taken by the concerned exchange. Complain NO 24 dated 17 January and 52 dated 26 January 2017 are relevant in this regard.

3. Not withstanding the above, close coordination was also made on telephone with concerned staff at exchange, even no any lineman visited the site until to date. However, fake computers message (from 1218) repetitively i.e. “your complaint has been made operational”.

4. Telephone No 35116322 was closed from indefinable period, while line rent is being paid regularly, paid bills of the said line is strong evidence in this regard. Exchange was visited in this regard staff replied that no pairs are available presently. The same will be rectifying upon availability of pairs.

5. Foregoing in view that concerned staff may please be directed to rectify the fault and make all the service operational as soon as possible. If impossible to restore the telephones / data lines the same also be informed immediately for our alternate arrangement as we cannot waist our further time.

6. Your kind cooperation in this regard will highly appreciate.

NAVEED AHMED
LT (Rtd) Pakistan Navy
Admin Manager
Copy to: Universal Petroleum
G M CUSTOMER CARE
Ground Floor, EVP Office Hatim Alvi road Clifton Karachi

G M CUSTOMER CARE
26A Civic Centre Barkat Garden Town Lahore

NO. UP/PTCL/ 08 /2017

G M CUSTOMER CARE
PTCL headquarters,
Block E sector G-8/4
Islamabad – 44000 21 February 2017

Subject: DEFECT RECTIFICATION OF PTCL PHONE OF UNIVERSAL PETROLEUM KORANGI INDUSTERIAL AREA KARACHI

Respected Sir,

Following is submitted for information and sympathetic action, please.

1. Under mentioned telephone lines are operating at Universal Petroleum under PTCL exchange Korangi Industrial Area Karachi:
a. 35116321 Phone
b. 35116322 Phone
c. 35116323 Phone
d. 35116324 Phone / Smart TV
e. 35116325 Phone / Inter Net
2. It is worth mentioning that most of the time above mentioned telephone lines remained non-operational / intermittently operating with heavy distortion. Despite frequently, complains no action is being taken by the concerned exchange. Complain NO 24 dated 17 January and 52 dated 26 January 2017 are relevant in this regard.

3. Not withstanding the above, close coordination was also made on telephone with concerned staff at exchange, even no any lineman visited the site until to date. However, fake computers message (from 1218) repetitively i.e. “your complaint has been made operational”.

4. Telephone No 35116322 was closed from indefinable period, while line rent is being paid regularly, paid bills of the said line is strong evidence in this regard. Exchange was visited in this regard staff replied that no pairs are available presently. The same will be rectifying upon availability of pairs.

5. Foregoing in view that concerned staff may please be directed to rectify the fault and make all the service operational as soon as possible. If impossible to restore the telephones / data lines the same also be informed immediately for our alternate arrangement as we cannot waist our further time.

6. Your kind cooperation in this regard will highly appreciate.

NAVEED AHMED
LT (Rtd) Pakistan Navy
Admin Manager
Copy to: Universal Petroleum
G M CUSTOMER CARE
Ground Floor, EVP Office Hatim Alvi road Clifton Karachi

G M CUSTOMER CARE
26A Civic Centre Barkat Garden Town Lahore

ASALAM ALAIKUM
SIR
DESPITE OF VARIOUS VERBAL TELEPHONIC COMPLAINT TO CONCERN HIGHER AUTHORITIES REGARDING MY LAND LINE 02135045963 UNSERVICEABLE SINCE SEVERAL WEEKS BUT NO POSITIVE RESPONSE OR ACTION BY THE CONCERN DEPARTMENTS RESONATED

ASALAM ALAIKUM
SIR
DESPITE OF VARIOUS VERBAL TELEPHONIC COMPLAINT TO CONCERN HIGHER AUTHORITIES REGARDING MY LAND LINE 02135045963 UNSERVICEABLE SINCE SEVERAL WEEKS BUT NO POSITIVE RESPONSE OR ACTION BY THE CONCERN DEPARTMENTS RESONATED

ASALAM ALAIKUM
SIR
DESPITE OF VARIOUS VERBAL TELEPHONIC COMPLAINT TO CONCERN HIGHER AUTHORITIES REGARDING MY LAND LINE 02135045963 UNSERVICEABLE SINCE SEVERAL WEEKS BUT NO POSITIVE RESPONSE OR ACTION BY THE CONCERN DEPARTMENTS RESONATED

Dear PTCL Representative.

Sorry to inform you we , but

☆1st # 04237167661 are not working since last 4 months.many time complaint launched but still no action.every month we paying bill but # not in working.Many times complaints launched.Email sent on ptcl care but still waiting r u can say fed up.

We are facing difficulties because it's all numbers use in our Beaconhouse School. Students suffer.management staff suffer.
We are requested to you kindly resolve our issues on permanent basis please.we will be very thankful to you.else we will disconnect #.

The President/CEO PTCL
Mr. Dr Daniel Ritz,
PTCL HQ G8/-4 Islamabad, Pakistan.
Ref..
Telephone no.. 02134370116
Dear Sir
I want inform u about PTCL efficiency and negligence of ur staff about resolve the complaints.
I m very sorry to say but v r complaining from last two weeks and call around 13 times.
V receive complain no 22 and later 75.
Position is verse and hopeless...if ptcl cant provide uninterrupted service pls disconnect my connection immediately.
Regards
Asim Fazal
B 51 block 5
KAECHS
KARACHI
00923008293869

The President/CEO PTCL
Mr. Dr Daniel Ritz,
PTCL HQ G8/-4 Islamabad, Pakistan.
Ref..
Telephone no.. 02134370116
Dear Sir
I want inform u about PTCL efficiency and negligence of ur staff about resolve the complaints.
I m very sorry to say but v r complaining from last two weeks and call around 13 times.
V receive complain no 22 and later 75.
Position is verse and hopeless...if ptcl cant provide uninterrupted service pls disconnect my connection immediately.
Regards
Asim Fazal
B 51 block 5
KAECHS
KARACHI
00923008293869

The President/CEO PTCL
Mr. Dr Daniel Ritz,
PTCL HQ G8/-4 Islamabad, Pakistan.
Ref..
Telephone no.. 02134370116
Dear Sir
I want inform u about PTCL efficiency and negligence of ur staff about resolve the complaints.
I m very sorry to say but v r complaining from last two weeks and call around 13 times.
V receive complain no 22 and later 75.
Position is verse and hopeless...if ptcl cant provide uninterrupted service pls disconnect my connection immediately.
Regards
Asim Fazal
B 51 block 5
KAECHS
KARACHI
00923008293869

Dear Sir,

My ptcl No :: 021-34897310. We are experienced broadband slow speed and sudden disconnection many many times, since i got the new connection. I have been complaining for a while, from about 12 days continuously, but there is no response from the ptcl staff. When I call the ptcl help centre, they just excuse for the problem and just satisfy us that they will send their staff to resolve our problem, but there is no response.
Kindly look into the matter and try to solve, I will be very thankful to you

Thank You !

My contact no. 0301-2213993

Dear Sir,

My ptcl No :: 021-34897310. We are experienced broadband slow speed and sudden disconnection many many times, since i got the new connection. I have been complaining for a while, from about 12 days continuously, but there is no response from the ptcl staff. When I call the ptcl help centre, they just excuse for the problem and just satisfy us that they will send their staff to resolve our problem, but there is no response.
Kindly look into the matter and try to solve, I will be very thankful to you

Thank You !

My contact no. 0301-2213993

Dear Sir,

My ptcl No :: 021-34897310. We are experienced broadband slow speed and sudden disconnection many many times, since i got the new connection. I have been complaining for a while, from about 12 days continuously, but there is no response from the ptcl staff. When I call the ptcl help centre, they just excuse for the problem and just satisfy us that they will send their staff to resolve our problem, but there is no response.
Kindly look into the matter and try to solve, I will be very thankful to you

Thank You !

My contact no. 0301-2213993

Dear Sir,

My ptcl No :: 021-34897310. We are experienced broadband slow speed and sudden disconnection many many times, since i got the new connection. I have been complaining for a while, from about 12 days continuously, but there is no response from the ptcl staff. When I call the ptcl help centre, they just excuse for the problem and just satisfy us that they will send their staff to resolve our problem, but there is no response.
Kindly look into the matter and try to solve, I will be very thankful to you

Thank You !

My contact no. 0301-2213993

Dear Sir,

My ptcl No :: 021-34897310. We are experienced broadband slow speed and sudden disconnection many many times, since i got the new connection. I have been complaining for a while, from about 12 days continuously, but there is no response from the ptcl staff. When I call the ptcl help centre, they just excuse for the problem and just satisfy us that they will send their staff to resolve our problem, but there is no response.
Kindly look into the matter and try to solve, I will be very thankful to you

Thank You !

My contact no. 0301-2213993

Dear Sir,

My ptcl No :: 021-34897310. We are experienced broadband slow speed and sudden disconnection many many times, since i got the new connection. I have been complaining for a while, from about 12 days continuously, but there is no response from the ptcl staff. When I call the ptcl help centre, they just excuse for the problem and just satisfy us that they will send their staff to resolve our problem, but there is no response.
Kindly look into the matter and try to solve, I will be very thankful to you

Thank You !

My contact no. 0301-2213993

Respected sir/madam
I did complaint about Dsl internet conection 5 days ago and i did complaint by call also as well ptcl care oprator said we will send our staff for solve your problam they given us number of your ptcl machanic MR.Khuram but when ever he is coming to us fixing problam he is abuse talking and angry mood most of time he is telling us go to hell and complaint about me to ptcl head office plz fix my internet problam and take action about him also as soon as possible ptcl dsl number 0544648078
Best regard
Zameer
03335813625
Jhelum darapur

Respected sir/madam
I did complaint about Dsl internet conection 5 days ago and i did complaint by call also as well ptcl care oprator said we will send our staff for solve your problam they given us number of your ptcl machanic MR.Khuram but when ever he is coming to us fixing problam he is abuse talking and angry mood most of time he is telling us go to hell and complaint about me to ptcl head office plz fix my internet problam and take action about him also as soon as possible ptcl dsl number 0544648078
Best regard
Zameer
03335813625
Jhelum darapur

Respected sir/madam
I did complaint about Dsl internet conection 5 days ago and i did complaint by call also as well ptcl care oprator said we will send our staff for solve your problam they given us number of your ptcl machanic MR.Khuram but when ever he is coming to us fixing problam he is abuse talking and angry mood most of time he is telling us go to hell and complaint about me to ptcl head office plz fix my internet problam and take action about him also as soon as possible ptcl dsl number 0544648078
Best regard
Zameer
03335813625
Jhelum darapur

Dear Sir

We have installed landline with DSl facility in Redressel CELL BISE Bannu for the purpose to facilitate the public about exam activities / to register complaints , because SSC Exam will commence from 15th march 2017.
DSL is working properly but in Landline there is more noise in picking the telephone. please register my complaint and send some one from Bannu Exchange.

Thanks

Muhammad Nisar Khan
Webmaster
Board of Intermediate and Secondary Education
Bannu.
0313-9072932

YES

Subject: Staff complaint rwp saddar Exchange
Hi dear sir / madam
My name is yasir ali malik and i am from Rawalpindi Tench bhatta bazar and i run a Internet cafe and i am loyal customer and Internet User of Ptcl from last 7 years i got 5 dsl lines and pay Dsl bill every month before due date which is almost 50000 rupees.
I want to let you know that Mr Arshad the new business manager of Rawalpindi saddar Exchange had block my all 5 DSL land line numbers with no reason and he had blocked other all net cafes dsl service too
We all net cafe owners are very depressed with MR arshad the B.M of rwp saddar Exchange
Our request is to rectify our dsl problem and unblock our DSL service so we can carry on with PTCL
Thank you
Regards Yasir Ali Malik

To, Mr. Jamil A. Khwaja,
Chief Customer Care Officer,
PTCL Headquarters, ISLAMABAD.
Sub: UNJUSTIFIED BROADBAND AND SMART TV SERVICES.
Ref : Smat TV Complaint NO. 90 dated 05-03-2017.

Respect Sir,

With due regards, following few lines are being submitted for kind consideration, which may cause the bad impression of your company’s complaints rectification system and future position too:

1. First of all I undertake with great responsibility that everything/fact which is being mentioned in this application are true to the best of my knowledge.
2. I have been paying the PTCL dues regularly since the installation of broadband at my home, which can be checked from your relevant dep’t. I got the PTCL connection just for broadband and smart TV facility.
3. The smart TV services have become off at my NO.021-34170149 since fifth March’2017.
4. I made the complaint through your complaints Centre (1218) that the light of smart TV was not working (mean no smart tv facility was not available). The rep told me that PTCL official will visit soon to rectify this problem.
5. Thereafter I regularly made calls to 1218 about the non-rectification of problem; they usually inquire some sort of confirmations and then advice for wait.
6. On 8 MARCH’2017 the official of complaint Centre given me same complaint NO.90, with the assurance that the problem will be rectified within 24 hours.
7. On 11th March’2017 the official of complaint centre informed me that complaint has been sent to senior official of complaint deptt.
8. On 13th March’2017 the official of complaint centre informed that complaint has been sent to higher authorities of complaint deptt. But no one from PTCL team visited my location or rectified the problem,
9. Two weeks have been lapsed but situation is same as earlier.
10. Despite repeated complaints and telephone calls neither any PTCL official has visited nor rectified the smart TV problem from 05th March’2017 to the date. I am totally fedup because of ill attitude of PTCL technical team.
11. Keeping in view the above factual position and the era of saver competitive environment, I found myself unwilling to have such disgusting service any more. So your good self is requested to take following emergent actions at your end:
i) Immediate rectification of broadband services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

12. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

Best regards,
NAVEED AHMED
Date: 18-03-2017 Tel NO.021-34170149
CellNO.0346-2865314,0333-0252394

To, Mr. Jamil A. Khwaja,
Chief Customer Care Officer,
PTCL Headquarters, ISLAMABAD.
Sub: UNJUSTIFIED BROADBAND AND SMART TV SERVICES.
Ref : Smat TV Complaint NO. 90 dated 05-03-2017.

Respect Sir,

With due regards, following few lines are being submitted for kind consideration, which may cause the bad impression of your company’s complaints rectification system and future position too:

1. First of all I undertake with great responsibility that everything/fact which is being mentioned in this application are true to the best of my knowledge.
2. I have been paying the PTCL dues regularly since the installation of broadband at my home, which can be checked from your relevant dep’t. I got the PTCL connection just for broadband and smart TV facility.
3. The smart TV services have become off at my NO.021-34170149 since fifth March’2017.
4. I made the complaint through your complaints Centre (1218) that the light of smart TV was not working (mean no smart tv facility was not available). The rep told me that PTCL official will visit soon to rectify this problem.
5. Thereafter I regularly made calls to 1218 about the non-rectification of problem; they usually inquire some sort of confirmations and then advice for wait.
6. On 8 MARCH’2017 the official of complaint Centre given me same complaint NO.90, with the assurance that the problem will be rectified within 24 hours.
7. On 11th March’2017 the official of complaint centre informed me that complaint has been sent to senior official of complaint deptt.
8. On 13th March’2017 the official of complaint centre informed that complaint has been sent to higher authorities of complaint deptt. But no one from PTCL team visited my location or rectified the problem,
9. Two weeks have been lapsed but situation is same as earlier.
10. Despite repeated complaints and telephone calls neither any PTCL official has visited nor rectified the smart TV problem from 05th March’2017 to the date. I am totally fedup because of ill attitude of PTCL technical team.
11. Keeping in view the above factual position and the era of saver competitive environment, I found myself unwilling to have such disgusting service any more. So your good self is requested to take following emergent actions at your end:
i) Immediate rectification of broadband services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

12. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

Best regards,
NAVEED AHMED
Date: 18-03-2017 Tel NO.021-34170149
CellNO.0346-2865314,0333-0252394

To, Mr. Jamil A. Khwaja,
Chief Customer Care Officer,
PTCL Headquarters, ISLAMABAD.
Sub: UNJUSTIFIED BROADBAND AND SMART TV SERVICES.
Ref : Smat TV Complaint NO. 90 dated 05-03-2017.

Respect Sir,

With due regards, following few lines are being submitted for kind consideration, which may cause the bad impression of your company’s complaints rectification system and future position too:

1. First of all I undertake with great responsibility that everything/fact which is being mentioned in this application are true to the best of my knowledge.
2. I have been paying the PTCL dues regularly since the installation of broadband at my home, which can be checked from your relevant dep’t. I got the PTCL connection just for broadband and smart TV facility.
3. The smart TV services have become off at my NO.021-34170149 since fifth March’2017.
4. I made the complaint through your complaints Centre (1218) that the light of smart TV was not working (mean no smart tv facility was not available). The rep told me that PTCL official will visit soon to rectify this problem.
5. Thereafter I regularly made calls to 1218 about the non-rectification of problem; they usually inquire some sort of confirmations and then advice for wait.
6. On 8 MARCH’2017 the official of complaint Centre given me same complaint NO.90, with the assurance that the problem will be rectified within 24 hours.
7. On 11th March’2017 the official of complaint centre informed me that complaint has been sent to senior official of complaint deptt.
8. On 13th March’2017 the official of complaint centre informed that complaint has been sent to higher authorities of complaint deptt. But no one from PTCL team visited my location or rectified the problem,
9. Two weeks have been lapsed but situation is same as earlier.
10. Despite repeated complaints and telephone calls neither any PTCL official has visited nor rectified the smart TV problem from 05th March’2017 to the date. I am totally fedup because of ill attitude of PTCL technical team.
11. Keeping in view the above factual position and the era of saver competitive environment, I found myself unwilling to have such disgusting service any more. So your good self is requested to take following emergent actions at your end:
i) Immediate rectification of broadband services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

12. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

Best regards,
NAVEED AHMED
Date: 18-03-2017 Tel NO.021-34170149
CellNO.0346-2865314,0333-0252394

To, Mr. Jamil A. Khwaja,
Chief Customer Care Officer,
PTCL Headquarters, ISLAMABAD.
Sub: UNJUSTIFIED BROADBAND AND SMART TV SERVICES.
Ref : Smat TV Complaint NO. 90 dated 05-03-2017.

Respect Sir,

With due regards, following few lines are being submitted for kind consideration, which may cause the bad impression of your company’s complaints rectification system and future position too:

1. First of all I undertake with great responsibility that everything/fact which is being mentioned in this application are true to the best of my knowledge.
2. I have been paying the PTCL dues regularly since the installation of broadband at my home, which can be checked from your relevant dep’t. I got the PTCL connection just for broadband and smart TV facility.
3. The smart TV services have become off at my NO.021-34170149 since fifth March’2017.
4. I made the complaint through your complaints Centre (1218) that the light of smart TV was not working (mean no smart tv facility was not available). The rep told me that PTCL official will visit soon to rectify this problem.
5. Thereafter I regularly made calls to 1218 about the non-rectification of problem; they usually inquire some sort of confirmations and then advice for wait.
6. On 8 MARCH’2017 the official of complaint Centre given me same complaint NO.90, with the assurance that the problem will be rectified within 24 hours.
7. On 11th March’2017 the official of complaint centre informed me that complaint has been sent to senior official of complaint deptt.
8. On 13th March’2017 the official of complaint centre informed that complaint has been sent to higher authorities of complaint deptt. But no one from PTCL team visited my location or rectified the problem,
9. Two weeks have been lapsed but situation is same as earlier.
10. Despite repeated complaints and telephone calls neither any PTCL official has visited nor rectified the smart TV problem from 05th March’2017 to the date. I am totally fedup because of ill attitude of PTCL technical team.
11. Keeping in view the above factual position and the era of saver competitive environment, I found myself unwilling to have such disgusting service any more. So your good self is requested to take following emergent actions at your end:
i) Immediate rectification of broadband services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

12. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

Best regards,
NAVEED AHMED
Date: 18-03-2017 Tel NO.021-34170149
CellNO.0346-2865314,0333-0252394

To, Mr. Jamil A. Khwaja,
Chief Customer Care Officer,
PTCL Headquarters, ISLAMABAD.
Sub: UNJUSTIFIED BROADBAND AND SMART TV SERVICES.
Ref : Smat TV Complaint NO. 90 dated 05-03-2017.

Respect Sir,

With due regards, following few lines are being submitted for kind consideration, which may cause the bad impression of your company’s complaints rectification system and future position too:

1. First of all I undertake with great responsibility that everything/fact which is being mentioned in this application are true to the best of my knowledge.
2. I have been paying the PTCL dues regularly since the installation of broadband at my home, which can be checked from your relevant dep’t. I got the PTCL connection just for broadband and smart TV facility.
3. The smart TV services have become off at my NO.021-34170149 since fifth March’2017.
4. I made the complaint through your complaints Centre (1218) that the light of smart TV was not working (mean no smart tv facility was not available). The rep told me that PTCL official will visit soon to rectify this problem.
5. Thereafter I regularly made calls to 1218 about the non-rectification of problem; they usually inquire some sort of confirmations and then advice for wait.
6. On 8 MARCH’2017 the official of complaint Centre given me same complaint NO.90, with the assurance that the problem will be rectified within 24 hours.
7. On 11th March’2017 the official of complaint centre informed me that complaint has been sent to senior official of complaint deptt.
8. On 13th March’2017 the official of complaint centre informed that complaint has been sent to higher authorities of complaint deptt. But no one from PTCL team visited my location or rectified the problem,
9. Two weeks have been lapsed but situation is same as earlier.
10. Despite repeated complaints and telephone calls neither any PTCL official has visited nor rectified the smart TV problem from 05th March’2017 to the date. I am totally fedup because of ill attitude of PTCL technical team.
11. Keeping in view the above factual position and the era of saver competitive environment, I found myself unwilling to have such disgusting service any more. So your good self is requested to take following emergent actions at your end:
i) Immediate rectification of broadband services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

12. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

Best regards,
NAVEED AHMED
Date: 18-03-2017 Tel NO.021-34170149
CellNO.0346-2865314,0333-0252394

To, Mr. Jamil A. Khwaja,
Chief Customer Care Officer,
PTCL Headquarters, ISLAMABAD.
Sub: UNJUSTIFIED BROADBAND AND SMART TV SERVICES.
Ref : Smat TV Complaint NO. 90 dated 05-03-2017.

Respect Sir,

With due regards, following few lines are being submitted for kind consideration, which may cause the bad impression of your company’s complaints rectification system and future position too:

1. First of all I undertake with great responsibility that everything/fact which is being mentioned in this application are true to the best of my knowledge.
2. I have been paying the PTCL dues regularly since the installation of broadband at my home, which can be checked from your relevant dep’t. I got the PTCL connection just for broadband and smart TV facility.
3. The smart TV services have become off at my NO.021-34170149 since fifth March’2017.
4. I made the complaint through your complaints Centre (1218) that the light of smart TV was not working (mean no smart tv facility was not available). The rep told me that PTCL official will visit soon to rectify this problem.
5. Thereafter I regularly made calls to 1218 about the non-rectification of problem; they usually inquire some sort of confirmations and then advice for wait.
6. On 8 MARCH’2017 the official of complaint Centre given me same complaint NO.90, with the assurance that the problem will be rectified within 24 hours.
7. On 11th March’2017 the official of complaint centre informed me that complaint has been sent to senior official of complaint deptt.
8. On 13th March’2017 the official of complaint centre informed that complaint has been sent to higher authorities of complaint deptt. But no one from PTCL team visited my location or rectified the problem,
9. Two weeks have been lapsed but situation is same as earlier.
10. Despite repeated complaints and telephone calls neither any PTCL official has visited nor rectified the smart TV problem from 05th March’2017 to the date. I am totally fedup because of ill attitude of PTCL technical team.
11. Keeping in view the above factual position and the era of saver competitive environment, I found myself unwilling to have such disgusting service any more. So your good self is requested to take following emergent actions at your end:
i) Immediate rectification of broadband services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

12. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

Best regards,
NAVEED AHMED
Date: 18-03-2017 Tel NO.021-34170149
CellNO.0346-2865314,0333-0252394

To, Mr. Jamil A. Khwaja,
Chief Customer Care Officer,
PTCL Headquarters, ISLAMABAD.
Sub: UNJUSTIFIED BROADBAND AND SMART TV SERVICES.
Ref : Smat TV Complaint NO. 90 dated 05-03-2017.

Respect Sir,

With due regards, following few lines are being submitted for kind consideration, which may cause the bad impression of your company’s complaints rectification system and future position too:

1. First of all I undertake with great responsibility that everything/fact which is being mentioned in this application are true to the best of my knowledge.
2. I have been paying the PTCL dues regularly since the installation of broadband at my home, which can be checked from your relevant dep’t. I got the PTCL connection just for broadband and smart TV facility.
3. The smart TV services have become off at my NO.021-34170149 since fifth March’2017.
4. I made the complaint through your complaints Centre (1218) that the light of smart TV was not working (mean no smart tv facility was not available). The rep told me that PTCL official will visit soon to rectify this problem.
5. Thereafter I regularly made calls to 1218 about the non-rectification of problem; they usually inquire some sort of confirmations and then advice for wait.
6. On 8 MARCH’2017 the official of complaint Centre given me same complaint NO.90, with the assurance that the problem will be rectified within 24 hours.
7. On 11th March’2017 the official of complaint centre informed me that complaint has been sent to senior official of complaint deptt.
8. On 13th March’2017 the official of complaint centre informed that complaint has been sent to higher authorities of complaint deptt. But no one from PTCL team visited my location or rectified the problem,
9. Two weeks have been lapsed but situation is same as earlier.
10. Despite repeated complaints and telephone calls neither any PTCL official has visited nor rectified the smart TV problem from 05th March’2017 to the date. I am totally fedup because of ill attitude of PTCL technical team.
11. Keeping in view the above factual position and the era of saver competitive environment, I found myself unwilling to have such disgusting service any more. So your good self is requested to take following emergent actions at your end:
i) Immediate rectification of broadband services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

12. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

Best regards,
NAVEED AHMED
Date: 18-03-2017 Tel NO.021-34170149
CellNO.0346-2865314,0333-0252394

Dear Sir / Madam,

Subject:- INTERNET NOT WORKING- LINE NUMBER-0526640277 Complain # 35

With reference to the above caption subject, i would like to let you know that our broadband connection (internet) not working from yesterday to till date.
Requesting to sort out this issue as soon as possible.

Awaiting for your kind response.

Dear Sir / Madam,

Subject:- INTERNET NOT WORKING- LINE NUMBER-0526640277 Complain # 35

With reference to the above caption subject, i would like to let you know that our broadband connection (internet) not working from yesterday to till date.
Requesting to sort out this issue as soon as possible.

Awaiting for your kind response.

Dear Sir / Madam,

With reference to the above caption subject, i would like to let you know that our line number and broadband connection not working from last 3 days to till date.
I have registered complain yesterday (Complain # 35) but yet no body contact with us to sort out this issue.
Requesting to please sort out this issue as soon as possible.
Our site ptcl workers do not take appropriate necessary action to sort out the problem.
When we registered complain; they should have to take necessary action regarding the concerned issue; but they did not...

Dear Sir / Madam,

With reference to the above caption subject, i would like to let you know that our line number and broadband connection not working from last 3 days to till date.
I have registered complain yesterday (Complain # 35) but yet no body contact with us to sort out this issue.
Requesting to please sort out this issue as soon as possible.
Our site ptcl workers do not take appropriate necessary action to sort out the problem.
When we registered complain; they should have to take necessary action regarding the concerned issue; but they did not...

Dear Sir / Madam,

With reference to the above caption subject, i would like to let you know that our line number and broadband connection not working from last 3 days to till date.
I have registered complain yesterday (Complain # 35) but yet no body contact with us to sort out this issue.
Requesting to please sort out this issue as soon as possible.
Our site ptcl workers do not take appropriate necessary action to sort out the problem.
When we registered complain; they should have to take necessary action regarding the concerned issue; but they did not...

Dear Sir / Madam,

With reference to the above caption subject, i would like to let you know that our line number and broadband connection not working from last 3 days to till date.
I have registered complain yesterday (Complain # 35) but yet no body contact with us to sort out this issue.
Requesting to please sort out this issue as soon as possible.
Our site ptcl workers do not take appropriate necessary action to sort out the problem.
When we registered complain; they should have to take necessary action regarding the concerned issue; but they did not...

Dear Sir / Madam,

With reference to the above caption subject, i would like to let you know that our line number and broadband connection not working from last 3 days to till date.
I have registered complain yesterday (Complain # 35) but yet no body contact with us to sort out this issue.
Requesting to please sort out this issue as soon as possible.
Our site ptcl workers do not take appropriate necessary action to sort out the problem.
When we registered complain; they should have to take necessary action regarding the concerned issue; but they did not...

sub. internet not working from 4 days. fone no 0915601070. complaint no 20.
3 din say rozana fone karta hon. leken koi nahi aaya.
sir aap kuch kare.

sub. internet not working from 4 days. fone no 0915601070. complaint no 20.
3 din say rozana fone karta hon. leken koi nahi aaya.
sir aap kuch kare.

sub. internet not working from 4 days. fone no 0915601070. complaint no 20.
3 din say rozana fone karta hon. leken koi nahi aaya.
sir aap kuch kare.

(Through Email:care@ptcl.net.pk) جناب عزت مآب چیرمین صاحب پی ٹی سی ایل اسلام آباد
جناب عزت مآب وفاقی محتسب اعلی صاحب حکومت پاکستان اسلام آباد
جناب عزت مآب جنرل مینیجر صاحب پی ٹی سی ایل کراچی/حیدرآباد
جناب عزت مآب ڈائریکٹر صاحب پی ٹی سی ایل حیدرآباد
جناب عزت مآب ڈویژنل انجنیئر صاحب پی ٹی سی ایل حیدرآباد
جناب اعلی: میں عرضدار خواجہ اظہر حسین شاد (نامہ نگار جنگ گروپ تحصیل تلہار) آپ سے گذارش کرتا ہوں کہ میں گذشتہ 4 سال سے مسلسل ڈی ایس ایل کا یوزر رہتا چلا آرہا ہوں اور میرا فون نمبر 0297830289ہے میری شکایت یہ چلتی آرہی ہے کہ مجھے باقائد گی سے ماہانہ بل موصول نہیں ہوتے ہیں جبکہ گذشتہ ماہ اور اس ماہ بھی بل موصول نہیں ہوا ہے میں جب بھی روینیو آفیس بدین جا تا ہوں تو روینیو آفیس بدین کو تالا لگا ہوا نظر آتا ہے میرے میرے ذمے 2400 روپے ایک ماہ کا بل واجب الادا ہے جبکہ میرا فون نمبر 0297830289منگل 21 مارچ سے بند ہو گیا ہے میں اپنے بل کے سلسلے میں مورخہ 22 مارچ 2017 بروز بدہ تلہار سے 26 کلومیٹر کا سفر کرکے جب روینیو آفیس بدین پہنچا تو روینیو آفیس بدین کو تالا لگا ہوا دیکھا پھر میں ایکسچینج میں گیا تو حیدر نام کا کوئی ملازم بیٹھا ہوا تھا جہاں پہلے سے دو چار کمپلینرز موجود تھے میں نے روینیو آفیس بدین کی بندش کا سبب معلوم کیا تو حیدر نے بتا یا کہ گذشتہ دو تین ماہ سے عزیز گوپانگ صاحب آئے ہیں اور اس کے پاس تین چار اور ایریاز کی بھی چارجز ہیں اس لیئے وہ بدین میں ہفتے میں صرف دو دن آتے ہیں اور وہ بھی دن مقرر نہیں ہوتا ۔میں نے عزیز گوپانگ صاحب کا نمبر 03009378948 ڈائیل کیا تو نو ریپلائی کے بعد آف ہو گیا پھر میں نے ان کے آفیشل نمبر 022278344 پر کال کی لیکن اس نمبر سے بھی نو ریپلائی کا ریسپانس ملا ، پھر میں نے مسٹر عزیز گوپانگ صاحب کےنمبر 03009378948پر میسیج چھوڑدیا ، دو گھنٹے کے بعد پھر میں نے مسٹر عزیز گوپانگ صاحب کو کال کی تو مسٹر عزیز گوپانگ صاحب نے اٹینڈ کرکے بولا کہ میں میٹنگ میں ہوں کال بیک کرتا ہوں میں ڈھائی بجے تک واپس تلہار پہنچ گیا اور پہنچتے ہی دوبارہ میسیج کرکے میسیج میں صورتحال سے آگاہ کیا اس میسیج کے بعد مسٹر عزیز گوپانگ صاحب نے آفیشل نمبر022278344 سے کال کرکے بولا کہ میں بل روانہ کرتا ہوں لیکن پونے 4 بجے تک بل مجھے نہیں مل سکا پھر میں نےجناب عزیز گوپانگ صاحب سے رابطہ کیا تو جناب عزیز گوپانگ صاحب نے بتایا کہ کل 23 مارچ کی چھٹی ہے اب بل 24 مارچ تک ملے گا میں نے جناب عزیز گوپانگ صاحب سے التجا کی کہ میں گذشتہ 4 سال سے مسلسل ڈی ایس ایل کا یوزر رہتا چلا آرہا ہوں اور بل پیمینٹ ہسٹری میں دیکھ لیں کہ میں ڈفالٹر نہیں رہا ہوں میرا میڈیا سے تعلق ہے اور روزانہ اہم نوعیت کی خبریں مجھے (الرحمن نیوز مینیجمنٹ سسٹم) میں نیٹ کے ذریعے اپ لوڈ کرنی پڑتی ہیں جب تک آپکا بل موصول ہو تب تک آپ میرا نمبر عارضی طور پر ریسٹور کردیں تو جناب عزیز گوپانگ صاحب کہا کہ وہ دفتر سے نکل چکے ہیں
جناب اعلی: بدین میں روینیو آفیس کی بندش اور غیر فعال ہونے سے ہمیں بہت دشواری کا سامنا کرنا پڑ رہا ہے اور دو دن سے نیٹ کی بندش کے سبب اذیت اور تکلیف کا بھی سامنا ہوا ہے آپ سے گذارش ہے کہ میری درخواست پر غور کرکے میرے ساتھ ہونے والی تکالیف کا ازالہ کرنے کی عنایت کریں تو نوازش ہوگی

عرضدار
خواجہ اظہر حسین شاد
رپورٹر جنگ گروپ تحصیل تلہار ضلع بدین
موبائیل نمبر:03332521639
prjang.talhar@gmail.comایمیل:

جناب عزت مآب چیرمین/صدر صاحب پی ٹی سی ایل اسلام آباد
جناب اعلی:
میں عرضدار خواجہ اظہر حسین شاد (نامہ نگار جنگ گروپ تحصیل تلہار) آپ سے گذارش کرتا ہوں کہ میں گذشتہ 4 سال سے مسلسل ڈی ایس ایل کا یوزر رہتا چلا آرہا ہوں اور میرا فون نمبر 0297830289ہے میری شکایت یہ چلتی آرہی ہے کہ مجھے باقائد گی سے ماہانہ بل موصول نہیں ہوتے ہیں جبکہ گذشتہ ماہ اور اس ماہ بھی بل موصول نہیں ہوا ہے میں جب بھی روینیو آفیس بدین جا تا ہوں تو روینیو آفیس بدین کو تالا لگا ہوا نظر آتا ہے میرے میرے ذمے 2400 روپے ایک ماہ کا بل واجب الادا ہے جبکہ میرا فون نمبر 0297830289منگل 21 مارچ سے بند ہو گیا ہے میں اپنے بل کے سلسلے میں مورخہ 22 مارچ 2017 بروز بدہ تلہار سے 26 کلومیٹر کا سفر کرکے جب روینیو آفیس بدین پہنچا تو روینیو آفیس بدین کو تالا لگا ہوا دیکھا پھر میں ایکسچینج میں گیا تو حیدر نام کا کوئی ملازم بیٹھا ہوا تھا جہاں پہلے سے دو چار کمپلینرز موجود تھے میں نے روینیو آفیس بدین کی بندش کا سبب معلوم کیا تو حیدر نے بتا یا کہ گذشتہ دو تین ماہ سے عزیز گوپانگ صاحب آئے ہیں اور اس کے پاس تین چار اور ایریاز کی بھی چارجز ہیں اس لیئے وہ بدین میں ہفتے میں صرف دو دن آتے ہیں اور وہ بھی دن مقرر نہیں ہوتا ۔میں نے عزیز گوپانگ صاحب کا نمبر 03009378948 ڈائیل کیا تو نو ریپلائی کے بعد آف ہو گیا پھر میں نے ان کے آفیشل نمبر 022278344 پر کال کی لیکن اس نمبر سے بھی نو ریپلائی کا ریسپانس ملا ، پھر میں نے مسٹر عزیز گوپانگ صاحب کےنمبر 03009378948پر میسیج چھوڑدیا ، دو گھنٹے کے بعد پھر میں نے مسٹر عزیز گوپانگ صاحب کو کال کی تو مسٹر عزیز گوپانگ صاحب نے اٹینڈ کرکے بولا کہ میں میٹنگ میں ہوں کال بیک کرتا ہوں میں ڈھائی بجے تک واپس تلہار پہنچ گیا اور پہنچتے ہی دوبارہ میسیج کرکے میسیج میں صورتحال سے آگاہ کیا اس میسیج کے بعد مسٹر عزیز گوپانگ صاحب نے آفیشل نمبر022278344 سے کال کرکے بولا کہ میں بل روانہ کرتا ہوں لیکن پونے 4 بجے تک بل مجھے نہیں مل سکا پھر میں نےجناب عزیز گوپانگ صاحب سے رابطہ کیا تو جناب عزیز گوپانگ صاحب نے بتایا کہ کل 23 مارچ کی چھٹی ہے اب بل 24 مارچ تک ملے گا میں نے جناب عزیز گوپانگ صاحب سے التجا کی کہ میں گذشتہ 4 سال سے مسلسل ڈی ایس ایل کا یوزر رہتا چلا آرہا ہوں اور بل پیمینٹ ہسٹری میں دیکھ لیں کہ میں ڈفالٹر نہیں رہا ہوں میرا میڈیا سے تعلق ہے اور روزانہ اہم نوعیت کی خبریں مجھے (الرحمن نیوز مینیجمنٹ سسٹم) میں نیٹ کے ذریعے اپ لوڈ کرنی پڑتی ہیں جب تک آپکا بل موصول ہو تب تک آپ میرا نمبر عارضی طور پر ریسٹور کردیں تو جناب عزیز گوپانگ صاحب کہا کہ وہ دفتر سے نکل چکے ہیں
جناب اعلی: بدین میں روینیو آفیس کی بندش اور غیر فعال ہونے سے ہمیں بہت دشواری کا سامنا کرنا پڑ رہا ہے اور دو دن سے نیٹ کی بندش کے سبب اذیت اور تکلیف کا بھی سامنا ہوا ہے آپ سے گذارش ہے کہ میری درخواست پر غور کرکے میرے ساتھ ہونے والی تکالیف کا ازالہ کرنے کی عنایت کریں تو نوازش ہوگی

عرضدار
خواجہ اظہر حسین شاد
رپورٹر جنگ گروپ تحصیل تلہار ضلع بدین
موبائیل نمبر:03332521639
prjang.talhar@gmail.comایمیل:

President & Chief Executive officer
Pakistan Telecommunication limited
Head Quarter
Islamabad

Subject: complaint against Mr. Riaz Bhutto ABM Pano Akil
Dear Sir
It is requested that ABM Ptcl Pano Akil Mr. Riaz Bhutto is local & same citizen .he has been over acted & tried under him to all local persons belong being client of ptcl & he also used plat form of ptcl & time to time within two hours three times he disconnected my line of internet with any cause any issued any legal notice also under signed lodged so may complaints for reconnected my line but he dis-honored & ignored also refused to check my line there on he getting the salary in the under of ptcl
ABM is taken revenge from me & D sukkur support him. ABM is not attitude for customer D sukkur called me all story tell him but they can’t take action against him
You are there for requested that he may be suspended under departmental disciplinary proceeding & he may be shifted to another district another posted on this place & rein staid my connection & oblige
sir please take action against him

Thanks
Yours Obedient
Abdul Razaque Kalwar
PTCL No 0715809703
Cell No. 03003158033`

President & Chief Executive officer
Pakistan Telecommunication limited
Head Quarter
Islamabad

Subject: complaint against Mr. Riaz Bhutto ABM Pano Akil
Dear Sir
It is requested that ABM Ptcl Pano Akil Mr. Riaz Bhutto is local & same citizen .he has been over acted & tried under him to all local persons belong being client of ptcl & he also used plat form of ptcl & time to time within two hours three times he disconnected my line of internet with any cause any issued any legal notice also under signed lodged so may complaints for reconnected my line but he dis-honored & ignored also refused to check my line there on he getting the salary in the under of ptcl
ABM is taken revenge from me & D sukkur support him. ABM is not attitude for customer D sukkur called me all story tell him but they can’t take action against him
You are there for requested that he may be suspended under departmental disciplinary proceeding & he may be shifted to another district another posted on this place & rein staid my connection & oblige
sir please take action against him

Thanks
Yours Obedient
Abdul Razaque Kalwar
PTCL No 0715809703
Cell No. 03003158033`

Sir mera PTCL DSL 28-mar-2017 se off hay but mere complain pe bhe koye response nahe hay .02134500461

Respected Sir. Main Tando jam Distt Hyd se noon.Ptcl DSL use Marta noon. Sir mera bill overdue ho gaya that Jo men's 3 April ko ada kar diya. 3 April ko hi mera internet connection band kar diya gaya Sir rozana Ptcl office ke chakkar laga raha hoon paid bill ki copy bhi dedi magar abhi take connection start nahin hua. Sir mujhe Roxana apni job ki wajha se mail use karni parti hai an main kahan Jason.Please sir mera connection immediately start kareayen bohat meharbani hogi.mera Ptcl No. 0222765095 hair. Air mobile no.03023026268.

Dear Sir,
I am a 4MB user of DSL on Landline number 04235341253 at Bahria Town, Lahore.
From the last almost six months my net is either not working at all or working in intervals that too at a very low speed. I have been to all the officials concerned but nothing has been done on this except for telling lies making fake promises.
You are requested to please intervene & put things on the right track & oblige.

Best regards,
Qadeer Hussain Shah,
Chief Executive,
Archer Trader,
HR Management & Consultants.
03458422366

Dear Sir,I am sorry to say that there is none to take care of complaints regarding net services.It appears that it is being managed without management.

I am Muhammad Bashir, PTCL No. 091 6645151 using from the last 15 years and broadband from last 6 years. I am paying net charges from the last one without internet services. I have contacted the concerned official for number of times but no response, contacted the concerned SDO who committed for resolution the issue but no result, if this practice remain continued PTCL will again go downwards. Therefore, your good self is requested to look into the matter personally to put the service delivery on right track. I will remain grateful for this kindness.

check to this [url=http://onlinecasinos-x.com/]casino[/url] where you can prevail in real funds with the avoid of this guidePlaying [url=http://onlinecasinos-x.com/free-casino-bonus.html]casino bonus[/url] , check this [url=http://onlinecasino-b.com/ru/]casino[/url]

Dear Sir,
I Am Using Internet Services 064-2403556 Of Ptcl Since Last 3 Year. Mostly My Internet Is Not Working Properly Even In Single Month Many Time It Disconnects And I Have Complaint Many Time But No Response Regarding Permanent Solution Of This Problem So If It Remains The Same I Want To Disconnect The Connection Immediately Your solicit Response Is Required.
Thanks
MUHAMMAD ZUBAIR TAYYAB
0642-2403556
MOHALLAH RASOOL PUR H NO 537-538
FAREEDABAD COLONY, BLOCK NO 18
DERA GHAZI KHAN

very slow net plz help and care nd no responce from ptcl exchsnge muxaffar garh my no is 0662423010 nd my no mobile 03146600010 plz reply

My phone no is 052-3514173 with DSL installed in a factory and there is no dial tone since 15 days. Complaints registered by phone and personally as well, but still phone is still out of order. My business is disturbing and I have called so many times, but their is no response.

I have registered a complain by net again and complain #88.
Your early action will be highly appreciated.
Iqbak Bhutta

My phone no is 052-3514173 with DSL installed in a factory and there is no dial tone since 15 days. Complaints registered by phone and personally as well, but still phone is still out of order. My business is disturbing and I have called so many times, but their is no response.
My DSL is also not working. Whether I should pay my 15 days bill of DSL or not.

I have registered a complain by net again and complain #88.
Your early action will be highly appreciated.
Iqbak Bhutta

My phone no is 052-3514173 with DSL installed in a factory and there is no dial tone since 15 days. Complaints registered by phone and personally as well, but still phone is still out of order. My business is disturbing and I have called so many times, but their is no response.
My DSL is also not working. Whether I should pay my 15 days bill of DSL or not.

I have registered a complain by net again and complain #88.
Your early action will be highly appreciated.
Iqbak Bhutta

Assalam O Alikum Sir Mera Name Rashid Mehmood hai aur mera cell number 03465121406 hai Sir mera ptcl number 0543-692398 jis pay 4 MB Net laga hua hai 2 week se intihai karab hai kabi kabi ata hai aur woh bhi 2 MB ki speed ke sath halan ke mein ne 4 MB net lagwaya hua hai aur musalsal 2 Years se 4 MB use kr rha hon aur baar baar complaint krane ke bawajood ap ka koi nomainda visit ni krta aur hamare area ke larke ka name hai Iram plz sir ap ko strikly action lain ya phir mera DSL jo ke 2009 se laga hua hai use catt dain take tension to Katam ho jay na Kindly PTCL ko apne porane customers ka kiyaal krna chye.
Allah Hafiz!

Order ID: 1-287923047931

Dear Sir/Madam,

I have submitted a humble request to shift my current landline phone number with its Internet connection from Tarlaee Exchange Islamabad to Bahria Town Rawalpindi Exchange and got the Order number as mentioned at the top of this email.
As you can see in my order details, it has been more than 10 days now and I am still waiting for my request to be fulfilled.
I will be so thankful to you if you take this matter into your account and help me by expediting the process through proper channels.

With kind regards,

Syeda Asma Batool.
051-2241958 (requested to be shifted)

Order ID: 1-287923047931

Dear Sir/Madam,

I have submitted a humble request to shift my current landline phone number with its Internet connection from Tarlaee Exchange Islamabad to Bahria Town Rawalpindi Exchange and got the Order number as mentioned at the top of this email.
As you can see in my order details, it has been more than 10 days now and I am still waiting for my request to be fulfilled.
I will be so thankful to you if you take this matter into your account and help me by expediting the process through proper channels.

With kind regards,

Syeda Asma Batool.
051-2241958 (requested to be shifted)

Dear sir, my phone no 042 37333100 out of order since 15 5 2017 l lodge a complaint
My complaint no is 40.you are requested to resolve the issue.

NO. UP/PTCL/ 13 /2017

PTCL headquarters,
Block E sector G-8/4
Islamabad – 44000 08 May 2017
Subject: DEFECT RECTIFICATION OF PTCL PHONEs OF M/S UNIVERSAL PETROLEUM PLOT # 134,135 SECTOR 7-A KORANGI INDUSTERIAL AREA KARACHI

Respected Sir,

Following is submitted for information and sympathetic action, please.

1. Under mentioned telephone lines are operating at M/S Universal Petroleum under PTCL exchange Korangi Industrial Area Karachi:
a. +92-02135116321 Phone
b. +92-02135116322 Phone
c. +92-02135116323 Phone
d. +92-02135116324 Phone / Smart TV
e. 3+92-0215116325 Phone / Inter Net
2. It is worth mentioning that most of the time above mentioned telephone lines remained non-operational / intermittently operating with heavy distortion. Despite frequently, complains no action is being taken by the concerned exchange. Complain NO 24 dated 17 January, 52 dated 26 January 2017, 12&41 dated 24 May 2017 are relevant in this regard.

3. Not withstanding the above, close coordination was also made on telephone with concerned staff at exchange, even no any lineman visited the site until to date. However, a fake computer message (from 1218) repetitively i.e “your complaint has been made operational”.

4. Telephone No +92-02135116323 was closed from indefinable period, Telephone No +92-02135116325 and +92-02135116324 internet and smart TV services was closed indefinable period, while line rent, bill is being paid regularly, paid bills of the said line is strong evidence in this regard. Exchange was visited in this regard staff replied that no pairs are available presently. The same will be rectifying upon availability of pairs.

5. Foregoing in view that concerned staff may please be directed to rectify the fault and make all the service operational as soon as possible. If impossible to restore the telephones / data lines the same also be informed immediately for our alternate arrangement as we cannot waist our further time.

i) Immediate rectification of broadband and telephone services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

7. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

8. Your kind cooperation in this regard will highly appreciate.

NAVEED AHMED
LT (Rtd) Pakistan Navy
Admin Manager
Copy to; Universal Petroleum
PTCL exchange Korangi, PTCL Complaint centre Korangi,

Dear Sir President PTCL,
I have been facing some issues in my telephone No.0969542381 for 20 days.
I have sent a complaint in ur office and 2 complaints via 1218 but result nil.
I have sent 5 complaints to GM DIK & 6 complaints to Director DIK but result zero.
Kindly take notice. I will pray for u.
Regards
Inam
03339799231

Dear sir,
With reference below complain I would like to inform you that Mr Ali cpi demanding bribe then I requested him I can not give money to you then he threat me that he will complain about my performance and my ethics and Mr Ramesh Dsl officer and Rizwan with him for this fake plan so I want to you that look this issue seriously if you find me guilty then you may punish but need your good guidance. I hope you will see this issue seriously

Dear Sir,

We wish to inform your good self that some valued members of this Association are facing problems using PTCL landline and brodband, which are not functioning properly since last week and a gap of commutation are created and badly affected our Business activities.

Therefore it is requested to please look in to the matter and resolve this issue on priority basis.

An early action will highly be appreciated.

Thanks & regards

wasiullah
Secretary IAP
Industrialists Association Peshawar
Industrial Estate Hayatabad , Peshawar
Cell: 0321-9128797

Dear Sir,

We wish to inform your good self that some valued members of this Association are facing problems using PTCL landline and brodband, which are not functioning properly since last week and a gap of commutation are created and badly affected our Business activities.

Therefore it is requested to please look in to the matter and resolve this issue on priority basis.

An early action will highly be appreciated.

Thanks & regards

wasiullah
Secretary IAP
Industrialists Association Peshawar
Industrial Estate Hayatabad , Peshawar
Cell: 0321-9128797

Dear Sir,

We wish to inform your good self that some valued members of this Association are facing problems using PTCL landline and brodband, which are not functioning properly since last week and a gap of commutation are created and badly affected our Business activities.

Therefore it is requested to please look in to the matter and resolve this issue on priority basis.

An early action will highly be appreciated.

Thanks & regards

wasiullah
Secretary IAP
Industrialists Association Peshawar
Industrial Estate Hayatabad , Peshawar
Cell: 0321-9128797

Dear Sir,

We wish to inform your good self that some valued members of this Association are facing problems using PTCL landline and brodband, which are not functioning properly since last week and a gap of commutation are created and badly affected our Business activities.

Therefore it is requested to please look in to the matter and resolve this issue on priority basis.

An early action will highly be appreciated.

Thanks & regards

wasiullah
Secretary IAP
Industrialists Association Peshawar
Industrial Estate Hayatabad , Peshawar
Cell: 0321-9128797

REMINDER

NO. UP/PTCL/ 14 /2017

PTCL headquarters,
Block E sector G-8/4
Islamabad – 44000 08 May 2017
Subject: DEFECT RECTIFICATION OF PT CL P Hones OF M/S UNIVERSAL
PETROLEUM PLOT # 134,135 SECTOR 7-A KORANGI INDUSTRIAL AREA
KARACHI

Respected Sir,

Following is submitted for information and sympathetic action, please.

1. Under mentioned telephone lines are operating at M/S Universal Petroleum under PTCL exchange Korangi Industrial Area Karachi:
a. +92-02135116321 Phone
b. +92-02135116322 Phone
c. +92-02135116323 Phone
d. +92-02135116324 Phone / Smart TV
e. 3+92-0215116325 Phone / Inter Net
2. It is worth mentioning that most of the time above mentioned telephone lines remained non-operational / intermittently operating with heavy distortion. Despite frequently, complains no action is being taken by the concerned exchange. Complain NO 24 dated 17 January, 52 dated 26 January 2017, 12&41 dated 24 May 2017 are relevant in this regard.

3. Not withstanding the above, close coordination was also made on telephone with concerned staff at exchange, even no any lineman visited the site until to date. However, a fake computer message (from 1218) repetitively i.e “your complaint has been made operational” my complaints was closed with out defect rectification .

4. Telephone No +92-02135116323 was closed from indefinable period, Telephone No +92-02135116325 and +92-02135116324 internet and smart TV services was closed indefinable period, while line rent, bill is being paid regularly, paid bills of the said line is strong evidence in this regard. Exchange was visited in this regard staff replied that no pairs are available presently. The same will be rectifying upon availability of pairs.

5. Foregoing in view that concerned staff may please be directed to rectify the fault and make all the service operational as soon as possible. If impossible to restore the telephones / data lines the same also be informed immediately for our alternate arrangement as we cannot waist our further time.

i) Immediate rectification of broadband and telephone services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

7. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

8. Your kind cooperation in this regard will highly appreciate.

NAVEED AHMED
LT (Rtd) Pakistan Navy
Admin Manager
Universal Petroleum

REMINDER

NO. UP/PTCL/ 14 /2017

PTCL headquarters,
Block E sector G-8/4
Islamabad – 44000 08 May 2017
Subject: DEFECT RECTIFICATION OF PT CL P Hones OF M/S UNIVERSAL
PETROLEUM PLOT # 134,135 SECTOR 7-A KORANGI INDUSTRIAL AREA
KARACHI

Respected Sir,

Following is submitted for information and sympathetic action, please.

1. Under mentioned telephone lines are operating at M/S Universal Petroleum under PTCL exchange Korangi Industrial Area Karachi:
a. +92-02135116321 Phone
b. +92-02135116322 Phone
c. +92-02135116323 Phone
d. +92-02135116324 Phone / Smart TV
e. 3+92-0215116325 Phone / Inter Net
2. It is worth mentioning that most of the time above mentioned telephone lines remained non-operational / intermittently operating with heavy distortion. Despite frequently, complains no action is being taken by the concerned exchange. Complain NO 24 dated 17 January, 52 dated 26 January 2017, 12&41 dated 24 May 2017 are relevant in this regard.

3. Not withstanding the above, close coordination was also made on telephone with concerned staff at exchange, even no any lineman visited the site until to date. However, a fake computer message (from 1218) repetitively i.e “your complaint has been made operational” my complaints was closed with out defect rectification .

4. Telephone No +92-02135116323 was closed from indefinable period, Telephone No +92-02135116325 and +92-02135116324 internet and smart TV services was closed indefinable period, while line rent, bill is being paid regularly, paid bills of the said line is strong evidence in this regard. Exchange was visited in this regard staff replied that no pairs are available presently. The same will be rectifying upon availability of pairs.

5. Foregoing in view that concerned staff may please be directed to rectify the fault and make all the service operational as soon as possible. If impossible to restore the telephones / data lines the same also be informed immediately for our alternate arrangement as we cannot waist our further time.

i) Immediate rectification of broadband and telephone services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

7. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

8. Your kind cooperation in this regard will highly appreciate.

NAVEED AHMED
LT (Rtd) Pakistan Navy
Admin Manager
Universal Petroleum

Asslam.o.Aliakum Dear sir
I'm using broadband interner .my conection installed 3 month ago in which days i use this internet servis just 2/3 hour in a week. My conection is always in a fix i had already complain online and ptcl offic but not act upon sincerely. kindly sir please take action a soon as so that i can continue my work . my ptcl Num#0463515276.
i shall be very thankful to you.

Asslam.o.Aliakum Dear sir
I'm using broadband interner .my conection installed 3 month ago in which days i use this internet servis just 2/3 hour in a week. My conection is always in a fix i had already complain online and ptcl offic but not act upon sincerely. kindly sir please take action a soon as so that i can continue my work . my ptcl Num#0463515276.
i shall be very thankful to you.

My phone no is 04237360666.
Jab se dsl laga ha aj tak theek nai howa ha complain bohat se ki magar ap ke staff ne na replie kiya app ke is area ke maneger saeed sab ne bola ha ye case hamary bass se bahar ha .kindly ap bata de ye dsl theek nai hosakta tu ma is ko band karwa do.mera pass haram ke passy nai han ap ko har month without use pay kar sakoo.agar app ko zehmat na ho muje se contect zoror karren plz .
Mob no 03214457157

My phone no is 04237360666.
Jab se dsl laga ha aj tak theek nai howa ha complain bohat se ki magar ap ke staff ne na replie kiya app ke is area ke maneger saeed sab ne bola ha ye case hamary bass se bahar ha .kindly ap bata de ye dsl theek nai hosakta tu ma is ko band karwa do.mera pass haram ke passy nai han ap ko har month without use pay kar sakoo.agar app ko zehmat na ho muje se contect zoror karren plz .
Mob no 03214457157

My name is Engr Abdul Rasheed, I am using DSL on my land line number.074-4057658,DSL does not work about 15 days .I have complained on 1218 and my comlaint number is 96 but no one attended as yet.Now I want to terminate my connection because i have very serious problem in my phone line and internet connection. I had complained many time to ur help line number 1218 but they dont take any action for solving my problem. So Yesterday i was went to PTCL office Larkana for the solution of my problem but the Line man Muhammad Ali Bhutto & Jibran Shah (DSL Technician) of that exchange they dont listen my prolem, they behaved with me very bad.... I hope you will take action of my complaint and you will also solved my problem other wise i will complaint to the president of PTCL. So I am wating for your kind response .
I hope you solve my problem as soon as possible, My ptcl number is 074-4057658.
Thankx..

Asslam Alaikum

My name is Engr Abdul Rasheed, I am using DSL on my land line number.074-4057658,DSL does not work about 15 days .I have complained on 1218 and my comlaint number is 96 but no one attended as yet.Now I want to terminate my connection because i have very serious problem in my phone line and internet connection. I had complained many time to ur help line number 1218 but they dont take any action for solving my problem. So Yesterday i was went to PTCL office Larkana for the solution of my problem but the Line man Muhammad Ali Bhutto & Jibran Shah (DSL Technician) of that exchange they dont listen my problem, they behaved with me very bad.... I hope you will take action of my complaint and you will also solved my problem other wise i will complaint to the president of PTCL. So I am waiting for your kind response .
I hope you solve my problem as soon as possible, My ptcl number is 074-4057658.
Thanks.

Asslam Alaikum
Dear Sir,

My name is Abdul Rasheed, I am using DSL on my land line number.074-4057658,DSL does not work for about 15 days .I have complained on 1218 and my comlaint number is 96 but no one attended as yet.Now I want to terminate my connection because i have very serious problem in my phone line and internet connection. I had complained many time to ur help line number 1218 but they dont take any action for solving my problem. So Yesterday i was went to PTCL office Larkana for the solution of my problem but the Line man Muhammad Ali Bhutto & Jibran Shah (DSL Technician) of that exchange they dont listen my problem, they behaved with me very bad.... I hope you will take action of my complaint and you will also solved my problem other wise i will complaint to the president of PTCL. So I am wating for your kind response .
I hope you solve my problem as soon as possible, My ptcl number is 074-4057658.
Thankx..

I NAZIR ALI SHAIKH EPI NO -207600114 WORKING AS TELEPHONE OPERATOR.IN YEAR 2007 AND LAUNCHED VSS 2008 THE PENSIONARY BENEFITS GIVEN ME I S BASED UPON INCORRECT C OUNTING OF SERVICE i.e 22 YEARS WHILE MY ACTUAL SERVICE ACCMULATES ABOVE 30 YEARS FROM THE OF JOINING I FILE APPEAL ON 3/4/2008 AND DIRECTIONS OF PM ON 21/6/2008 .FILLING APPEAL INTAKE FORM ,FOLLOW-UP REQUEST DATED 21/02/2017 THE CLAIM O F PENSIONARY BENEFITS FROM DATE OF JOINING IS BASED ON PRECEDENCE OF THE HIGH COURT OF SINDH KARACHI ON 14/03/2014 AND CP-1677/2012 TO CP-1688/2012 D ATE OF JUDGMENT 15/07/2013 IT IS THEREFORE DEMANDED TO RESPOND THE TIMELINE FOR PAYMENT OF DUES FAITHFULLY YOURS CONTACT NO/03312698188

I NAZIR ALI SHAIKH EPI NO -207600114 WORKING AS TELEPHONE OPERATOR.IN YEAR 2007 AND LAUNCHED VSS 2008 THE PENSIONARY BENEFITS GIVEN ME I S BASED UPON INCORRECT C OUNTING OF SERVICE i.e 22 YEARS WHILE MY ACTUAL SERVICE ACCMULATES ABOVE 30 YEARS FROM THE OF JOINING I FILE APPEAL ON 3/4/2008 AND DIRECTIONS OF PM ON 21/6/2008 .FILLING APPEAL INTAKE FORM ,FOLLOW-UP REQUEST DATED 21/02/2017 THE CLAIM O F PENSIONARY BENEFITS FROM DATE OF JOINING IS BASED ON PRECEDENCE OF THE HIGH COURT OF SINDH KARACHI ON 14/03/2014 AND CP-1677/2012 TO CP-1688/2012 D ATE OF JUDGMENT 15/07/2013 IT IS THEREFORE DEMANDED TO RESPOND THE TIMELINE FOR PAYMENT OF DUES FAITHFULLY YOURS CONTACT NO/03312698188

I NAZIR ALI SHAIKH EPI NO -207600114 WORKING AS TELEPHONE OPERATOR.IN YEAR 2007 AND LAUNCHED VSS 2008 THE PENSIONARY BENEFITS GIVEN ME I S BASED UPON INCORRECT C OUNTING OF SERVICE i.e 22 YEARS WHILE MY ACTUAL SERVICE ACCMULATES ABOVE 30 YEARS FROM THE OF JOINING I FILE APPEAL ON 3/4/2008 AND DIRECTIONS OF PM ON 21/6/2008 .FILLING APPEAL INTAKE FORM ,FOLLOW-UP REQUEST DATED 21/02/2017 THE CLAIM O F PENSIONARY BENEFITS FROM DATE OF JOINING IS BASED ON PRECEDENCE OF THE HIGH COURT OF SINDH KARACHI ON 14/03/2014 AND CP-1677/2012 TO CP-1688/2012 D ATE OF JUDGMENT 15/07/2013 IT IS THEREFORE DEMANDED TO RESPOND THE TIMELINE FOR PAYMENT OF DUES FAITHFULLY YOURS CONTACT NO/03312698188

I NAZIR ALI SHAIKH EPI NO -207600114 WORKING AS TELEPHONE OPERATOR.IN YEAR 2007 AND LAUNCHED VSS 2008 THE PENSIONARY BENEFITS GIVEN ME I S BASED UPON INCORRECT C OUNTING OF SERVICE i.e 22 YEARS WHILE MY ACTUAL SERVICE ACCMULATES ABOVE 30 YEARS FROM THE OF JOINING I FILE APPEAL ON 3/4/2008 AND DIRECTIONS OF PM ON 21/6/2008 .FILLING APPEAL INTAKE FORM ,FOLLOW-UP REQUEST DATED 21/02/2017 THE CLAIM O F PENSIONARY BENEFITS FROM DATE OF JOINING IS BASED ON PRECEDENCE OF THE HIGH COURT OF SINDH KARACHI ON 14/03/2014 AND CP-1677/2012 TO CP-1688/2012 D ATE OF JUDGMENT 15/07/2013 IT IS THEREFORE DEMANDED TO RESPOND THE TIMELINE FOR PAYMENT OF DUES FAITHFULLY YOURS CONTACT NO/03312698188

I NAZIR ALI SHAIKH EPI NO -207600114 WORKING AS TELEPHONE OPERATOR.IN YEAR 2007 AND LAUNCHED VSS 2008 THE PENSIONARY BENEFITS GIVEN ME I S BASED UPON INCORRECT C OUNTING OF SERVICE i.e 22 YEARS WHILE MY ACTUAL SERVICE ACCMULATES ABOVE 30 YEARS FROM THE OF JOINING I FILE APPEAL ON 3/4/2008 AND DIRECTIONS OF PM ON 21/6/2008 .FILLING APPEAL INTAKE FORM ,FOLLOW-UP REQUEST DATED 21/02/2017 THE CLAIM O F PENSIONARY BENEFITS FROM DATE OF JOINING IS BASED ON PRECEDENCE OF THE HIGH COURT OF SINDH KARACHI ON 14/03/2014 AND CP-1677/2012 TO CP-1688/2012 D ATE OF JUDGMENT 15/07/2013 IT IS THEREFORE DEMANDED TO RESPOND THE TIMELINE FOR PAYMENT OF DUES FAITHFULLY YOURS CONTACT NO/03312698188

I NAZIR ALI SHAIKH EPI NO -207600114 WORKING AS TELEPHONE OPERATOR.IN YEAR 2007 AND LAUNCHED VSS 2008 THE PENSIONARY BENEFITS GIVEN ME I S BASED UPON INCORRECT C OUNTING OF SERVICE i.e 22 YEARS WHILE MY ACTUAL SERVICE ACCMULATES ABOVE 30 YEARS FROM THE OF JOINING I FILE APPEAL ON 3/4/2008 AND DIRECTIONS OF PM ON 21/6/2008 .FILLING APPEAL INTAKE FORM ,FOLLOW-UP REQUEST DATED 21/02/2017 THE CLAIM O F PENSIONARY BENEFITS FROM DATE OF JOINING IS BASED ON PRECEDENCE OF THE HIGH COURT OF SINDH KARACHI ON 14/03/2014 AND CP-1677/2012 TO CP-1688/2012 D ATE OF JUDGMENT 15/07/2013 IT IS THEREFORE DEMANDED TO RESPOND THE TIMELINE FOR PAYMENT OF DUES FAITHFULLY YOURS CONTACT NO/03312698188

I NAZIR ALI SHAIKH EPI NO -207600114 WORKING AS TELEPHONE OPERATOR.IN YEAR 2007 AND LAUNCHED VSS 2008 THE PENSIONARY BENEFITS GIVEN ME I S BASED UPON INCORRECT C OUNTING OF SERVICE i.e 22 YEARS WHILE MY ACTUAL SERVICE ACCMULATES ABOVE 30 YEARS FROM THE OF JOINING I FILE APPEAL ON 3/4/2008 AND DIRECTIONS OF PM ON 21/6/2008 .FILLING APPEAL INTAKE FORM ,FOLLOW-UP REQUEST DATED 21/02/2017 THE CLAIM O F PENSIONARY BENEFITS FROM DATE OF JOINING IS BASED ON PRECEDENCE OF THE HIGH COURT OF SINDH KARACHI ON 14/03/2014 AND CP-1677/2012 TO CP-1688/2012 D ATE OF JUDGMENT 15/07/2013 IT IS THEREFORE DEMANDED TO RESPOND THE TIMELINE FOR PAYMENT OF DUES FAITHFULLY YOURS CONTACT NO/03312698188

Subject: DEFECT RECTIFICATION OF PTCL PHONEs OF M/S UNIVERSAL PETROLEUM PLOT # 134,135 SECTOR 7-A KORANGI INDUSTERIAL AREA KARACHI

Respected Sir,

Following is submitted for information and sympathetic action, please.

1. Under mentioned telephone lines are operating at M/S Universal Petroleum under PTCL exchange Korangi Industrial Area Karachi:
a. +92-02135116321 Phone Complaint #90 dated 9-6-2017
b. +92-02135116322 Phone Complaint #38 dated 9-6-2017
c. +92-02135116323 Phone Complaint #50 dated 9-6-2017
d. +92-02135116324 Phone / Smart TV Complaint #17&11 dated 9-6-17
e. 3+92-0215116325 Phone / Inter Net Complaint #22 dated 9-6-2017
2. It is worth mentioning that most of the time above mentioned telephone lines remained non-operational / intermittently operating with heavy distortion. Despite frequently, complains no action is being taken by the concerned exchange. Complain NO 24 dated 17 January, 52 dated 26 January 2017, 12&41 dated 24 May 2017 are relevant in this regard.

3. Not withstanding the above, close coordination was also made on telephone with concerned staff at exchange, even no any lineman visited the site until to date. However, a fake computer message (from 1218) repetitively i.e “your complaint has been made operational”.

4. Telephone No +92-02135116323 was closed from indefinable period, Telephone No +92-02135116325 and +92-02135116324 internet and smart TV services was closed indefinable period, while line rent, bill is being paid regularly, paid bills of the said line is strong evidence in this regard. Exchange was visited in this regard staff replied that no pairs are available presently. The same will be rectifying upon availability of pairs.

5. Foregoing in view that concerned staff may please be directed to rectify the fault and make all the service operational as soon as possible. If impossible to restore the telephones / data lines the same also be informed immediately for our alternate arrangement as we cannot waist our further time.

i) Immediate rectification of broadband and telephone services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

7. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

8. Your kind cooperation in this regard will highly appreciate.
NAVEED AHMED
LT (Rtd) Pakistan Navy
Admin Manager
Universal Petroleum

Subject: DEFECT RECTIFICATION OF PTCL PHONEs OF M/S UNIVERSAL PETROLEUM PLOT # 134,135 SECTOR 7-A KORANGI INDUSTERIAL AREA KARACHI

Respected Sir,

Following is submitted for information and sympathetic action, please.

1. Under mentioned telephone lines are operating at M/S Universal Petroleum under PTCL exchange Korangi Industrial Area Karachi:
a. +92-02135116321 Phone Complaint #90 dated 9-6-2017
b. +92-02135116322 Phone Complaint #38 dated 9-6-2017
c. +92-02135116323 Phone Complaint #50 dated 9-6-2017
d. +92-02135116324 Phone / Smart TV Complaint #17&11 dated 9-6-17
e. 3+92-0215116325 Phone / Inter Net Complaint #22 dated 9-6-2017
2. It is worth mentioning that most of the time above mentioned telephone lines remained non-operational / intermittently operating with heavy distortion. Despite frequently, complains no action is being taken by the concerned exchange. Complain NO 24 dated 17 January, 52 dated 26 January 2017, 12&41 dated 24 May 2017 are relevant in this regard.

3. Not withstanding the above, close coordination was also made on telephone with concerned staff at exchange, even no any lineman visited the site until to date. However, a fake computer message (from 1218) repetitively i.e “your complaint has been made operational”.

4. Telephone No +92-02135116323 was closed from indefinable period, Telephone No +92-02135116325 and +92-02135116324 internet and smart TV services was closed indefinable period, while line rent, bill is being paid regularly, paid bills of the said line is strong evidence in this regard. Exchange was visited in this regard staff replied that no pairs are available presently. The same will be rectifying upon availability of pairs.

5. Foregoing in view that concerned staff may please be directed to rectify the fault and make all the service operational as soon as possible. If impossible to restore the telephones / data lines the same also be informed immediately for our alternate arrangement as we cannot waist our further time.

i) Immediate rectification of broadband and telephone services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

7. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

8. Your kind cooperation in this regard will highly appreciate.
NAVEED AHMED
LT (Rtd) Pakistan Navy
Admin Manager
Universal Petroleum

main 2 months say frequent desconnection ki complaint kara raha hon lakin sab ajant ya ka kar complaint registered kar datay hain k apki request critical likh kar forward kar di ha apki ki complaint hangami tor par theak kar di jay gi per lakin sab bakar uper say mobile k paisay alag lagtay hain aur phir b bill pura ata ha dsl ka 30 main say 2 din chalao aur 2 mb ka bill pura do wa g wa 0526524624

main 2 months say frequent desconnection ki complaint kara raha hon lakin sab ajant ya ka kar complaint registered kar datay hain k apki request critical likh kar forward kar di ha apki ki complaint hangami tor par theak kar di jay gi per lakin sab bakar uper say mobile k paisay alag lagtay hain aur phir b bill pura ata ha dsl ka 30 main say 2 din chalao aur 2 mb ka bill pura do wa g wa 0526524624
My Mobile Number 03351939300

Dear Sir / Madam,
Subject:- line number and broadband connection not working (LINE# 0526640277)
Reference to mentioned subject, i would like to let you know that from last 3 days to till date my home broadband and line number not working. i have registered the complain (90) also report to our exchange (Bagyari) line number (Amanat) regarding the concerned issue but till no body came to sort out this issue
Kindly do the needful.

Dear Sir / Madam,
Subject:- line number and broadband connection not working (LINE# 0526640277)
Reference to mentioned subject, i would like to let you know that from last 3 days to till date my home broadband and line number not working. i have registered the complain (90) also report to our exchange (Bagyari) line number (Amanat) regarding the concerned issue but till no body came to sort out this issue
Kindly do the needful.

Dear Respected Professionals
Hope you are doing good !!! I am forwarding this complaint on behalf of PTCL Number : 051 4 530568 Located in Wah Cantt Exchange since 1995.

You must be amazed its the unique internet connection which is giving you revenue without the provision of basic DSL router, as this has been given to me by the previous internet service provider that was Mobilink subsidiary from 2007-2013. Despite the multiple requests to the field staff and to the complaint 1218 no body bothers to take action.

The day PTCL replaced Mobilink is the beginning of the issue with internet/dsl, though I was paying Mobilink Rs 750 PM & paying PTCL around Rs 1700 for that service.

If I bribe your staff, I assure you they will get the best line even under your table & this is happening here, and I'm not in that favour, cause I'm paying decently to the state & don't think so by selling 26% of PTCL we have sold our souls.

Before taking any action please check with your data base specifically about
1- No of complaints lodged
2- Disconectivity stats

If the issue is within your reach please do take relevant rectification measures, in case its beyond your reach, do write to me one liner message on my email.

Best Regards
Zulfiqar Ashraf
051 4 530568

Dear Respected Professionals
Hope you are doing good !!! I am forwarding this complaint on behalf of PTCL Number : 051 4 530568 Located in Wah Cantt Exchange since 1995.

You must be amazed its the unique internet connection which is giving you revenue without the provision of basic DSL router, as this has been given to me by the previous internet service provider that was Mobilink subsidiary from 2007-2013. Despite the multiple requests to the field staff and to the complaint 1218 no body bothers to take action.

The day PTCL replaced Mobilink is the beginning of the issue with internet/dsl i.e. disconectivity, though I was paying Mobilink Rs 750 PM & paying PTCL around Rs 1700 for that service.

If I bribe your staff, I assure you they will get the best line even under your table & this is happening here, and I'm not in that favour, cause I'm paying decently to the state & on the other side I don't think so by selling 26% of PTCL we have sold our souls.

Before taking any action please check with your data base specifically about
1- No of complaints lodged
2- Disconectivity stats

If the issue is within your reach please do take relevant rectification measures, in case its beyond your reach, do write to me one liner message of apology at my email registered with you.

Best Regards
Zulfiqar Ashraf

Dear Respected Professionals
Hope you are doing good !!! I am forwarding this complaint on behalf of PTCL Number : 051 4 530568 Located in Wah Cantt Exchange since 1995.

You must be amazed its the unique internet connection which is giving you revenue without the provision of basic DSL router, as this has been given to me by the previous internet service provider that was Mobilink subsidiary from 2007-2013. Despite the multiple requests to the field staff and to the complaint 1218 no body bothers to take action.

The day PTCL replaced Mobilink is the beginning of the issue with internet/dsl i.e. disconectivity, though I was paying Mobilink Rs 750 PM & paying PTCL around Rs 1700 for that service.

If I bribe your staff, I assure you they will get the best line even under your table & this is happening here, and I'm not in that favour, cause I'm paying decently to the state & on the other side I don't think so by selling 26% of PTCL we have sold our souls.

Before taking any action please check with your data base specifically about
1- No of complaints lodged
2- Disconectivity stats

If the issue is within your reach please do take relevant rectification measures, in case its beyond your reach, do write to me one liner message of apology at my email registered with you.

Best Regards
Zulfiqar Ashraf

Dear Respected
GM PTCL NORTH
Hope you are doing good !!! I am forwarding this complaint on behalf of PTCL Number : 051 4 530568 Located in Wah Cantt Exchange since 1995.

You must be amazed its the unique internet connection which is giving you revenue without the provision of basic DSL router, as this has been given to me by the previous internet service provider that was Mobilink subsidiary from 2007-2013. Despite the multiple requests to the field staff and to the complaint 1218 no body bothers to take action.

The day PTCL replaced Mobilink is the beginning of the issue with internet/dsl i.e. disconectivity, though I was paying Mobilink Rs 750 PM & paying PTCL around Rs 1700 for that service.

If I bribe your staff, I assure you they will get the best line even under your table & this is happening here, and I'm not in that favour, cause I'm paying decently to the state & on the other side I don't think so by selling 26% of PTCL we have sold our souls.

Before taking any action please check with your data base specifically about
1- No of complaints lodged
2- Disconectivity stats

If the issue is within your reach please do take relevant rectification measures, in case its beyond your reach, do write to me one liner message of apology at my email registered with you.

Best Regards
Zulfiqar Ashraf

Dear Respected
GM PTCL NORTH
Hope you are doing good !!! I am forwarding this complaint on behalf of PTCL Number : 051 4 530568 Located in Wah Cantt Exchange since 1995.

You must be amazed its the unique internet connection which is giving you revenue without the provision of basic DSL router, as this has been given to me by the previous internet service provider that was Mobilink subsidiary from 2007-2013. Despite the multiple requests to the field staff and to the complaint 1218 no body bothers to take action.

The day PTCL replaced Mobilink is the beginning of the issue with internet/dsl i.e. disconectivity, though I was paying Mobilink Rs 750 PM & paying PTCL around Rs 1700 for that service.

If I bribe your staff, I assure you they will get the best line even under your table & this is happening here, and I'm not in that favour, cause I'm paying decently to the state & on the other side I don't think so by selling 26% of PTCL we have sold our souls.

Before taking any action please check with your data base specifically about
1- No of complaints lodged
2- Disconectivity stats

If the issue is within your reach please do take relevant rectification measures, in case its beyond your reach, do write to me one liner message of apology at my email registered with you.

Best Regards
Zulfiqar Ashraf

Salam Sir ; Sir hm na broadband connection laga rakha ha 4mb sir har 2 mint bad discount hojata hai sir mana 1236 pa call kar kar ka thak gai par na net theek hota hai or na he koi nominda ata hai cheek karna !! Hm aj office gai tu ap ka nominda na kha Connection hata lo or batamize sa bht bat ki !! I hOpe ap action la , NOMINDA name Ashoak Mirpurkhas Office .. My telephone number 0233-861260 MUhammad Manzar From Mirpurkhas.. kindly please action liya Ga ap Umeed hai ap sa he plz hmara NET theek karwa gai or acton la gai ap !! Thanks !!!

Salam Sir ; Sir hm na broadband connection laga rakha ha 4mb sir har 2 mint bad discount hojata hai sir mana 1236 pa call kar kar ka thak gai par na net theek hota hai or na he koi nominda ata hai cheek karna !! Hm aj office gai tu ap ka nominda na kha Connection hata lo or batamize sa bht bat ki !! I hOpe ap action la , NOMINDA name Ashoak Mirpurkhas Office .. My telephone number 0233-861260 MUhammad Manzar From Mirpurkhas.. kindly please action liya Ga ap Umeed hai ap sa he plz hmara NET theek karwa gai or acton la gai ap !! Thanks !!!

sir i am Zuhair from Ksa sir my home number is 04237722685 this is not working last three days so many complants no body listen any thing or doing please do som thing thanks,
best regards
Zuhair
ksa

sir i am Zuhair from Ksa sir my home number is 04237722685 this is not working last three days so many complants no body listen any thing or doing please do som thing thanks,
best regards
Zuhair
ksa

sir i am Zuhair from Ksa sir my home number is 04237722685 this is not working last three days so many complants no body listen any thing or doing please do som thing thanks,
best regards
Zuhair
ksa

Dear Taimur khattak /Mati Ur Rehman / Sheharyar Khan

I feel very disappointment on your very slow procedure, until now no action has been taken on my genuine issues, even still now i am facing the same issues. In last week of June my land line number was disturbed (No land-line, No Internet and no Smart TV) for the whole week. At this time when i am writing this complain my land-line number 051-5495768 and internet is in use of some one else, on asking; person told me that line man has given my number to use until his number 051-5495619 will work. This thing done many times in every month and PTCL company charge me bill...!!!

You can check my complain is already registered on 1218 of same date regarding this issue.

On my previous emails i have written my complains of extra billing as i am facing the same issue that i have No land-line, No Internet and no Smart TVnumber but company charging me extra billing.

Kindly take serious and quick action on my issues written on my emails, so that i can continue PTCL services.

Kind Regards
Muhammad Asif Atta
Admin/Finance Manager
Islamabad Accountant
contact no.03216545375
Sent: Wednesday, July 05, 2017 at 10:17 AM
From: "PTCL Customer Care" <Care@ptcl.net.pk>
To: asif_01@usa.com
Subject: Re: Bill Adjustment 0512306862 [#2253264]
Dear Mr. Asif

Thank you for your email. Inconvenience is regretted, It is to inform you that issue has already been forwarded to concern, we will update you soon, once we will receive positive feedback.

Thanks and Regards,
M Sheharyar Khan
Pakistan Telecommunication Company /PTCL
+92-42-35220535
www.ptcl.com.pk

--Original Message--
From: asif_01@usa.com
Date: 7/4/2017 5:29:17 AM
To: Care@ptcl.net.pk
Subject: Re: Bill Adjustment 0512306862 [#2253264]

Dear Mati Ur Rehman

Hope you are doing well. Any update regarding my Extra billing issue ???? My land-line number is 051-5495768.
waiting for your kind reply.

Kind Regards
Muhammad Asif Atta
Admin/Finance Manager
Islamabad Accountant
contact no.03216545375
Sent: Sunday, July 02, 2017 at 2:57 PM
From: "PTCL Customer Care" <Care@ptcl.net.pk>
To: asif_01@usa.com
Subject: Re: Bill Adjustment 0512306862 [#2253264]
Dear Mr. Asif,

Thank you for your email. I have gone through your complaint against your number and I assure that I will personally follow up on your billing complaint and will update you.

Inconvenience is regretted please.

Thanks and Regards,
Mati Ur Rehman
Pakistan Telecommunication Company Limited /PTCL
Office ; 042-35220535
www.ptcl.com.pk

--Original Message--
From: asif_01@usa.com
Date: 6/30/2017 8:35:02 PM
To: care@ptcl.net.pk
Cc: complaint@pta.gov.pk
Subject: Adjust my bill according to my use

To
Divisional Enginner
PTCL Islamabad
Islamabad.

Respectfully,
It is stated that, I am client of PTCL and my land-line number is 051-5495768. I am using services of PTCL landline, Broad Band and Smart TV as well. I have complained many time regarding my phone bill that from January up till June 2017 My phone line, Internet and Smart TV services Disconnected one week to two weeks in every month. You can check it from my complain status which i register every month. Now from last two month i am receiving extra charges of smart Box Installment and Smart app....!!! I never ever applied for Smart TV App . I have paid my all installments of smart TV box as i taken your services in April 2014 and i had shifted my connection in Aug 2016. I have complained many times on 1236 but not getting any positive response. In my area please improve your services.
Kindly adjust my bill according to my use.

waiting for your kind reply.

Kind Regards
Muhammad Asif Atta
Admin/Finance Manager
Islamabad Accountant
contact no.03216545375

Updated Address:
Present Address: Flat no.1
Main street no.10 Shams colony
H-13 Islamabad
contact no.03216545375
Landline:051-2306862

hey friends download android phone apps for your smartphone on here visit it http://www.mobiletoones.com/browse/free-mobile-softwares/s48-misc-softwares/f83585-google-translate-for-android-phones-v-3-0-10.html

Dear Sir,

The DSL has been closed on dated 03-09-2016 but I am still receiving dsl charges in my ptcl Bill on each month. I have complain it several time through ptcl exchange Manager, through online e-mail, one stop shop "ufone" of my area through 1218 butt issue not resolved. The DSL charges are included in this month bill too it is a prove that bill issue is not rectify from ptcl.

After complain registered for bill correction. I have receive a massage against my complain from ptcl 1218 but after few hour I have receive an other massage from ptcl that your complain has been closed.

There is no information mentioned with massage of 1218 who is collecting complaints and who is resolving issue and sending fake issue resolve massage to costumers for just increasing the number of their performance.

The same practice repeat every month but there is no check and balance of complaint system the costumers are in problem it a hectic job to visit ptcl exchange every month and fix the bill form Market manager or ufone shop.

You are requested to resolve these kind of issues on priority basis

Best Regards,

Dear Sir,

The DSL has been closed on dated 03-09-2016 but I am still receiving dsl charges in my ptcl Bill on each month. I have complain it several time through ptcl exchange Manager, through online e-mail, one stop shop "ufone" of my area through 1218 butt issue not resolved. The DSL charges are included in this month bill too it is a prove that bill issue is not rectify from ptcl.

After complain registered for bill correction. I have receive a massage against my complain from ptcl 1218 but after few hour I have receive an other massage from ptcl that your complain has been closed.

There is no information mentioned with massage of 1218 who is collecting complaints and who is resolving issue and sending fake issue resolve massage to costumers for just increasing the number of their performance.

The same practice repeat every month but there is no check and balance of complaint system the costumers are in problem it a hectic job to visit ptcl exchange every month and fix the bill form Market manager or ufone shop.

You are requested to resolve these kind of issues on priority basis

Best Regards,

Dear Sir,

The DSL has been closed on dated 03-09-2016 but I am still receiving dsl charges in my ptcl Bill on each month. I have complain it several time through ptcl exchange Manager, through online e-mail, one stop shop "ufone" of my area through 1218 butt issue not resolved. The DSL charges are included in this month bill too it is a prove that bill issue is not rectify from ptcl.

After complain registered for bill correction. I have receive a massage against my complain from ptcl 1218 but after few hour I have receive an other massage from ptcl that your complain has been closed.

There is no information mentioned with massage of 1218 who is collecting complaints and who is resolving issue and sending fake issue resolve massage to costumers for just increasing the number of their performance.

The same practice repeat every month but there is no check and balance of complaint system the costumers are in problem it a hectic job to visit ptcl exchange every month and fix the bill form Market manager or ufone shop.

You are requested to resolve these kind of issues on priority basis

Best Regards,

Respected Sir
Main issue is that there is no rule for resolving complain by custmer . they just come check and say we have resolve it and now your line is clear .
In this area Baldia town Sec 4/D New saeedabad Karachi 51 west we use copper wire net they are not change to fiber optic wire .
I request to you please be mail on them to work on this issue baldia exchange

Respected Sir
Main issue is that there is no rule for resolving complain by custmer . they just come check and say we have resolve it and now your line is clear .
In this area Baldia town Sec 4/D New saeedabad Karachi 51 west we use copper wire net they are not change to fiber optic wire .
I request to you please be mail on them to work on this issue baldia exchange

current complain number 84
dear Reputed sir,
Waqar Masood Khan
Hesham Abdulla Al Qassim
Serkan Okandan
Sardar Ahmad Nawaz Sukher
Mudassar Hussain
Abdulrahim Abdulla Abdulrahim Al Nooryani

I like to bring into your attentation that my fone is not working since 2 months and i have been tired of complaning since , my visit to your PECHS exchange for disconnection i was requested to give two days to fix this problem permintely but in just couple of hours this like went dead again.
its been out of order since 7/5/17
please inform me the status of my complain number 2236177 dated 23/6/17

Best Regards
Aamir RIaz
[#2236177]
34168095
17/4-a Mohd Ali Housing Society Karachi
opp Lucky cement office

02134630566
My telephone line and DSL out of order since 18-07-17 and complaint many times but in vain and every time following recorded message.
If still problem not resolved we will be compelled to surrender the services.
------------------------------------------------------------------------------------------------------------------------
From: PTCL Customer Care <care@ptcl.net.pk>
To: lubsimram@ymail.com
Sent: Tuesday, July 18, 2017 11:15 AM
Subject: Complaint - PTCL Customer Complaint

Dear PTCL Customer,
This is to inform you that your ( Landline ) complaint related to ( Noise ) against Service Number: 02134630566 has been successfully registered. Your complaint number is ( 58 ).
We are sorry for the inconvenience caused to you. Our customer representative shall contact you soon to resolve the complaint.
Thank you for your patience. You may also track your complaint by visiting http://ptcl.com.pk/ComplaintStatus

02134630566
My telephone line and DSL out of order since 18-07-17 and complaint many times but in vain and every time following recorded message.
If still problem not resolved we will be compelled to surrender the services.
------------------------------------------------------------------------------------------------------------------------
From: PTCL Customer Care <care@ptcl.net.pk>
To: lubsimram@ymail.com
Sent: Tuesday, July 18, 2017 11:15 AM
Subject: Complaint - PTCL Customer Complaint

Dear PTCL Customer,
This is to inform you that your ( Landline ) complaint related to ( Noise ) against Service Number: 02134630566 has been successfully registered. Your complaint number is ( 58 ).
We are sorry for the inconvenience caused to you. Our customer representative shall contact you soon to resolve the complaint.
Thank you for your patience. You may also track your complaint by visiting http://ptcl.com.pk/ComplaintStatus

02134630566
My telephone line and DSL out of order since 18-07-17 and complaint many times but in vain and every time following recorded message.
If still problem not resolved we will be compelled to surrender the services.
------------------------------------------------------------------------------------------------------------------------
From: PTCL Customer Care <care@ptcl.net.pk>
To: lubsimram@ymail.com
Sent: Tuesday, July 18, 2017 11:15 AM
Subject: Complaint - PTCL Customer Complaint

Dear PTCL Customer,
This is to inform you that your ( Landline ) complaint related to ( Noise ) against Service Number: 02134630566 has been successfully registered. Your complaint number is ( 58 ).
We are sorry for the inconvenience caused to you. Our customer representative shall contact you soon to resolve the complaint.
Thank you for your patience. You may also track your complaint by visiting http://ptcl.com.pk/ComplaintStatus

02134630566
My telephone line and DSL out of order since 18-07-17 and complaint many times but in vain and every time following recorded message.
If still problem not resolved we will be compelled to surrender the services.
------------------------------------------------------------------------------------------------------------------------
From: PTCL Customer Care <care@ptcl.net.pk>
To: lubsimram@ymail.com
Sent: Tuesday, July 18, 2017 11:15 AM
Subject: Complaint - PTCL Customer Complaint

Dear PTCL Customer,
This is to inform you that your ( Landline ) complaint related to ( Noise ) against Service Number: 02134630566 has been successfully registered. Your complaint number is ( 58 ).
We are sorry for the inconvenience caused to you. Our customer representative shall contact you soon to resolve the complaint.
Thank you for your patience. You may also track your complaint by visiting http://ptcl.com.pk/ComplaintStatus

Dear Sir,
I am murad khan and I have 4mb net pakge my net has been closed on dated 03-05-2017 . And now my line is dead.I have complain it several time through ptcl exchange Manager, through online e-mail, one stop shop "ufone" of my area through 1218 butt issue not resolved.

Dear Sir,

Good Morning!

I hope this email finds you in a good health!

I would like to let you know that till my home broadband connection not working.
We just want to know that how many days you need to activate our line (0526640277)?
We are facing like this problem from start to till date, but there is no proper solution.
Our site PTCL line man (Mr. Amanat) and internet installer (Mr. Amir) cell number not working, how we can communicate with them if there is any problem related to our line and internet connection. they are very careless and i don't know why PTCL management do not take any action against them.

Kindly sort out this issue otherwise i will go in Islamabad Ptcl head office.

Dear Sir,

Good Morning!

I hope this email finds you in a good health!

I would like to let you know that till my home broadband connection not working.
We just want to know that how many days you need to activate our line (0526640277)?
We are facing like this problem from start to till date, but there is no proper solution.
Our site PTCL line man (Mr. Amanat) and internet installer (Mr. Amir) cell number not working, how we can communicate with them if there is any problem related to our line and internet connection. they are very careless and i don't know why PTCL management do not take any action against them.

Kindly sort out this issue otherwise i will go in Islamabad Ptcl head office.

Dear Sir,

Good Morning!

I hope this email finds you in a good health!

I would like to let you know that till my home broadband connection not working.
We just want to know that how many days you need to activate our line (0526640277)?
We are facing like this problem from start to till date, but there is no proper solution.
Our site PTCL line man (Mr. Amanat) and internet installer (Mr. Amir) cell number not working, how we can communicate with them if there is any problem related to our line and internet connection. they are very careless and i don't know why PTCL management do not take any action against them.

Kindly sort out this issue otherwise i will go in Islamabad Ptcl head office.

Dear Sir,

Good Morning!

I hope this email finds you in a good health!

I would like to let you know that till my home broadband connection not working.
We just want to know that how many days you need to activate our line (0526640277)?
We are facing like this problem from start to till date, but there is no proper solution.
Our site PTCL line man (Mr. Amanat) and internet installer (Mr. Amir) cell number not working, how we can communicate with them if there is any problem related to our line and internet connection. they are very careless and i don't know why PTCL management do not take any action against them.

Kindly sort out this issue otherwise i will go in Islamabad Ptcl head office.

My concetion dead since 5th july 2017
0715811143
0715811176
0715811119
I do alot of complaints in customer care center "1218" no response from complaint center
I visited ptcl office nearest my home they said me give us one week time period
(SDO said) .... after one week my problem was not resolve.. after than i visited RGM office RGM said me give me three days...... after three days complaint was not resolve... now tell me what can i do... my friend said me send a email PTA .. i send u my information.. plz do some thing...

Dear Sir / Madam,
Subject:- line number and broadband connection not working (LINE# 0526640277)
Reference to mentioned subject, i would like to let you know that from last one month to till date my home broadband and line number not working. i have registered the complain, also report to our exchange regarding the concerned issue but till no body came to sort out this issue
Kindly do the needful.

Dear Sir / Madam,
Subject:- line number and broadband connection not working (LINE# 0526640277)
Reference to mentioned subject, i would like to let you know that from last one month to till date my home broadband and line number not working. i have registered the complain, also report to our exchange regarding the concerned issue but till no body came to sort out this issue
Kindly do the needful.

From last one week broadband connection not working and i visit nearist office and call to local reponsible person and line man but they not response . Where is ptcl conpalint center that thet action on responsible person . They not deals costumer and no marketair person

From last one week our broadband connection not working and there is continues disconnectivity in my broadband and no tone in the landline. Please do something. 0916570135 .thanks

My numbr is 92-021-34113163
Dsl are not working last since 15 days.complain already registered but not positve reply.area wire man are so lazy man.

My numbr is 92-021-34113163
Dsl are not working last since 15 days.complain already registered but not positve reply.area wire man are so lazy man.

0515492294 line dead for the last 20 days

many complaints launched

but no one bother to rectify it

plz help out

received full bill for Rs,1700

Zulm hai

0515492294 line dead for the last 20 days

many complaints launched

but no one bother to rectify it

plz help out

received full bill for Rs,1700

Zulm hai

two no 091-5891099=0915816046 = 90 day sa kharab ha; 03119919926

two no 091-5891099=0915816046 = 90 day sa kharab ha; 03119919926

two no 0918516046----0915891099 90days sa no kharab ha .03119919926=03113116855

two no 0918516046----0915891099 90days sa no kharab ha .03119919926=03113116855

two no 0918516046----0915891099 90days sa no kharab ha .03119919926=03113116855

sir my landline not work last 3 days and when your technation repair my landline it work just 2to 3 hours and again stop work then i complain yor tecneshan he is very angry he say it is not of my responsibility i don't check your land line my kand line no 0546531185 i complain many time 1218 and ptcl customer care but not check any body my connection

MY LAND LINE AND INTERNET ARE NOT WORKING SINCE 04DAYS.

I AM AWAITING YOUR TECHNICAL TEAM . PLEASE ADVISE WHEN YOUR TEAM WILL RESTORE MY SERVICES

anwer

اسلام علیکم

میرا نمبر 36369955 (042) جو کے کچھ دن پہلے نان پیمنٹ کی وجہ سے بند ھو گیا تھا۔ اس کا بل تین دن پہلے پی ٹی سی ایل کے دفتر میی جمح کرا کر دکھا دیا تھا۔ لیکن ابھی تک فون نہیی کھلا ۔

تین دن سے کمپلینٹ کر ھا ھوں پر کچھ نہیی ھو رھا۔ کہتے ھیی کہ ھمارے رکارڈ کے مطابق آپ کا نمبر کھل چکا ھے۔ اٹیٹس نارمل شو ھو رھا ھے۔
سوپر وائزر سے بھی بات کی وہ بھی یہی کہتے ھیی اور کہتے ھیی کہ آپ کی شکایت آگے بھیج دی ھے ۔ ابھی ھو جاۓ گا
لیکن تین دن گزرے کے باوجود ابھی تک نہیی ھواہ

اگر نہیی ھو سکتا تو براۓ مہربانی مجھے اس مصیبت فون سے جان چھڑاییں اور اس کو بلکل ختم کر دیی۔ آۓ دن کوئی نا کوئی مسلہ رھتا ھی ھے۔

مبین احمد
0333 4002210
0322 4002210

Dear Sir

It is requested to note my cnic number 38403-3378491-5 ,and check that my orders details
your ptcl is not yet to able give me domestic connection at my home.
Please Check and reply .
underground ptcl network cables are available in this area but i think not through (not Connected ) from your operational department.

--
kashif iqbal
House No. 3 Mian Johad Road . Dhok Kashmirian,
Near (UC) Chairman Gazanfar Khan House.
Tarnol Islamabad
0333-6796081

full of corruption ptcl company Sham on You General Manager Qasim Khan

PTCL third class service.
since 17th Aug, 2017 complaint No.38 and 10 for landline and internet are pending, but no response.
disgusting.........................
I have made at least 100 call but no response.
Third class service i have ever seen

Respected Sir,
My ptcl (042-35922232) is out of order since 04 September 2017..complaint number is 21
i register complaints many times but this issu not clear this useless...up to now no body visit or contact me regarding this issue.
May i know what is reason behind this poor services..?.
I want to draw attention of higher management to look this matter and take action for careless parsons who not perform their duties.and close complaint with out service.
Regards,
M.Saeed
Call: 0300-4620237
Mail: zew786@gmail.com

Respected Sir,
My ptcl (042-35922232) is out of order since 04 September 2017..complaint number is 21
i register complaints many times but this issu not clear this useless...up to now no body visit or contact me regarding this issue.
May i know what is reason behind this poor services..?.
I want to draw attention of higher management to look this matter and take action for careless parsons who not perform their duties.and close complaint with out service.
Regards,
M.Saeed
Call: 0300-4620237
Mail: zew786@gmail.com

Respected Sir,
My ptcl (042-35922232) is out of order since 04 September 2017..complaint number is 21
i register complaints many times but this issu not clear this useless...up to now no body visit or contact me regarding this issue.
May i know what is reason behind this poor services..?.
I want to draw attention of higher management to look this matter and take action for careless parsons who not perform their duties.and close complaint with out service.
Regards,
M.Saeed
Call: 0300-4620237
Mail: zew786@gmail.com

salam,
Dear Sir
i hafiz asmat ullah i m a ptcl broad band user for last 7 years when i m start using ptcl ptcl providing me a modem without wifi i was user of 1 mb limited package. Now i upgraded my broadband 1 mb to 4 mb .I call 1236 and he guided me if u r user of 4 mb and you have a old modem without wifi then ptcl exchange your old modem to new wifi double antena modem.I ordered 1236 to give me a new wifi modem on 02 august 2017 and waiting 35 days but no response i again complaint and again and again but no response. At the end i have contact you please contact me and solve my problem.
Thanks to you
hafiz asmat ullah
03324628953
asmat_14@yahoo.com

salam,
Dear Sir
i hafiz asmat ullah i m a ptcl broad band user for last 7 years when i m start using ptcl ptcl providing me a modem without wifi i was user of 1 mb limited package. Now i upgraded my broadband 1 mb to 4 mb .I call 1236 and he guided me if u r user of 4 mb and you have a old modem without wifi then ptcl exchange your old modem to new wifi double antena modem.I ordered 1236 to give me a new wifi modem on 02 august 2017 and waiting 35 days but no response i again complaint and again and again but no response. At the end i have contact you please contact me and solve my problem.
Thanks to you
hafiz asmat ullah
03324628953
asmat_14@yahoo.com

REMINDER:

Respected Sir,
My ptcl (042-35922232) is out of order since 04 September 2017..complaint number is 21
i register complaints many times but this issu not clear this useless...up to now no body visit or contact me regarding this issue.
May i know what is reason behind this poor services..?.
I want to draw attention of higher management to look this matter and take action for careless parsons who not perform their duties.and close complaint with out service.
Regards,
M.Saeed
Call: 0300-4620237
Mail: zew786@gmail.com
Respected Sir,
My ptcl (042-35922232) is out of order since 04 September 2017..complaint number is 21
i register complaints many times but this issu not clear this useless...up to now no body visit or contact me regarding this issue.
May i know what is reason behind this poor services..?.
I want to draw attention of higher management to look this matter and take action for careless parsons who not perform their duties.and close complaint with out service.
Regards,
M.Saeed
Call: 0300-4620237
Mail: zew786@gmail.com

REMINDER:99

Respected Sir,
My ptcl (042-35922232) is out of order since 04 September 2017..complaint number is 21
i register complaints many times but this issu not clear this useless...up to now no body visit or contact me regarding this issue.
May i know what is reason behind this poor services..?.
I want to draw attention of higher management to look this matter and take action for careless parsons who not perform their duties.and close complaint with out service.
Regards,
M.Saeed
Call: 0300-4620237
Mail: zew786@gmail.com
Respected Sir,
My ptcl (042-35922232) is out of order since 04 September 2017..complaint number is 21
i register complaints many times but this issu not clear this useless...up to now no body visit or contact me regarding this issue.
May i know what is reason behind this poor services..?.
I want to draw attention of higher management to look this matter and take action for careless parsons who not perform their duties.and close complaint with out service.
Regards,
M.Saeed
Call: 0300-4620237
Mail: zew786@gmail.com

Dear Sir,

My Phone No. 021-35010405 is silent no any response. Please sold my complain No.24 on dated 07-09-2017 till time no response from your end

Sir, my 04237187713 shifting issue from 616 J to 626 J DHA phase 6 Lahore from last 5 months i ask to ptcl help line # , as well as DHA Lahore exchange # , their representative, also personally visited many times but still no response. both house are in one line.Kindly resolve the issue please.I will be thankful to you.

To, Mr. Jamil A. Khwaja,
Chief Customer Care Officer,
PTCL Headquarters, ISLAMABAD.
Sub: UNJUSTIFIED BROADBAND, LAND LINE PHONES AND SMART TV SERVICES OF M/S UNIVERSAL PETROLEUM.

Ref: PTCL Complaint No. 37 dated 21 July 2017.
PTCL Complaint No. 93 dated 21 July 2017.
PTCL Complaint No. 21 dated 21 July 2017.

Respect Sir,

With due regards, following few lines are being submitted for kind consideration, which may cause the bad impression of your company’s complaints rectification system and future position too:

1. First of all I undertake with great responsibility that everything/fact which is being mentioned in this application are true to the best of my knowledge.

2. I have been paying the PTCL dues regularly since the installation of broadband, Land lines NOs at my factory, which can be checked from your relevant dep’t. I got the PTCL connection just for land lines numbers, (021-35116321, 021-35116322, and 021-35116323) broadband and smart TV facility.

3. The smart TV services have become off at my NO.021-35116324 since 21 July’2017.
4. I made the complaint through your complaints Centre (1218) that the light of smart TV/land lines numbers was not working (mean no smart TV/ land lines numbers facility was not available). The rep told me that PTCL official will visit soon to rectify this problem.

5. Thereafter I regularly made calls to 1218 about the non-rectification of problem; they usually inquire some sort of confirmations and then advice for wait.
6. On 21 July’2017 the official of complaint Centre given me same above mentioned complaint NOs, with the assurance that the problem will be rectified within 24 hours.
7. On 21 July’2017 the official of complaint centre informed me that complaint has been sent to senior official of complaint deptt
. .
8. Complaint centre informed that complaint has been sent to higher authorities of complaint deptt. But no one from PTCL team visited my location or rectified the problem
. ,
9. One year has been lapsed but situation is same as earlier.
10. Despite repeated complaints and telephone calls both any PTCL official has visited nor rectified the smart TV problem and land line numbers to the date. I am totally fed up because of ill attitude of PTCL technical team.
11. Keeping in view the above factual position and the era of saver competitive environment, I found myself unwilling to have such disgusting service any more. So your good self is requested to take following emergent actions at your end:.
i) Immediate rectification of broadband services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

12. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

NAVEED AHMED
Manager Admin
Universal Petroleum
Date: 22-09-2017

To, Mr. Jamil A. Khwaja,
Chief Customer Care Officer,
PTCL Headquarters, ISLAMABAD.
Sub: UNJUSTIFIED BROADBAND, LAND LINE PHONES AND SMART TV SERVICES OF M/S UNIVERSAL PETROLEUM.

Ref: PTCL Complaint No. 37 dated 21 July 2017.
PTCL Complaint No. 93 dated 21 July 2017.
PTCL Complaint No. 21 dated 21 July 2017.

Respect Sir,

With due regards, following few lines are being submitted for kind consideration, which may cause the bad impression of your company’s complaints rectification system and future position too:

1. First of all I undertake with great responsibility that everything/fact which is being mentioned in this application are true to the best of my knowledge.

2. I have been paying the PTCL dues regularly since the installation of broadband, Land lines NOs at my factory, which can be checked from your relevant dep’t. I got the PTCL connection just for land lines numbers, (021-35116321, 021-35116322, and 021-35116323) broadband and smart TV facility.

3. The smart TV services have become off at my NO.021-35116324 since 21 July’2017.
4. I made the complaint through your complaints Centre (1218) that the light of smart TV/land lines numbers was not working (mean no smart TV/ land lines numbers facility was not available). The rep told me that PTCL official will visit soon to rectify this problem.

5. Thereafter I regularly made calls to 1218 about the non-rectification of problem; they usually inquire some sort of confirmations and then advice for wait.
6. On 21 July’2017 the official of complaint Centre given me same above mentioned complaint NOs, with the assurance that the problem will be rectified within 24 hours.
7. On 21 July’2017 the official of complaint centre informed me that complaint has been sent to senior official of complaint deptt
. .
8. Complaint centre informed that complaint has been sent to higher authorities of complaint deptt. But no one from PTCL team visited my location or rectified the problem
. ,
9. One year has been lapsed but situation is same as earlier.
10. Despite repeated complaints and telephone calls both any PTCL official has visited nor rectified the smart TV problem and land line numbers to the date. I am totally fed up because of ill attitude of PTCL technical team.
11. Keeping in view the above factual position and the era of saver competitive environment, I found myself unwilling to have such disgusting service any more. So your good self is requested to take following emergent actions at your end:.
i) Immediate rectification of broadband services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

12. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

NAVEED AHMED
Manager Admin
Universal Petroleum
Date: 22-09-2017

To, Mr. Jamil A. Khwaja,
Chief Customer Care Officer,
PTCL Headquarters, ISLAMABAD.
Sub: UNJUSTIFIED BROADBAND, LAND LINE PHONES AND SMART TV SERVICES OF M/S UNIVERSAL PETROLEUM.

Ref: PTCL Complaint No. 37 dated 21 July 2017.
PTCL Complaint No. 93 dated 21 July 2017.
PTCL Complaint No. 21 dated 21 July 2017.

Respect Sir,

With due regards, following few lines are being submitted for kind consideration, which may cause the bad impression of your company’s complaints rectification system and future position too:

1. First of all I undertake with great responsibility that everything/fact which is being mentioned in this application are true to the best of my knowledge.

2. I have been paying the PTCL dues regularly since the installation of broadband, Land lines NOs at my factory, which can be checked from your relevant dep’t. I got the PTCL connection just for land lines numbers, (021-35116321, 021-35116322, and 021-35116323) broadband and smart TV facility.

3. The smart TV services have become off at my NO.021-35116324 since 21 July’2017.
4. I made the complaint through your complaints Centre (1218) that the light of smart TV/land lines numbers was not working (mean no smart TV/ land lines numbers facility was not available). The rep told me that PTCL official will visit soon to rectify this problem.

5. Thereafter I regularly made calls to 1218 about the non-rectification of problem; they usually inquire some sort of confirmations and then advice for wait.
6. On 21 July’2017 the official of complaint Centre given me same above mentioned complaint NOs, with the assurance that the problem will be rectified within 24 hours.
7. On 21 July’2017 the official of complaint centre informed me that complaint has been sent to senior official of complaint deptt
. .
8. Complaint centre informed that complaint has been sent to higher authorities of complaint deptt. But no one from PTCL team visited my location or rectified the problem
. ,
9. One year has been lapsed but situation is same as earlier.
10. Despite repeated complaints and telephone calls both any PTCL official has visited nor rectified the smart TV problem and land line numbers to the date. I am totally fed up because of ill attitude of PTCL technical team.
11. Keeping in view the above factual position and the era of saver competitive environment, I found myself unwilling to have such disgusting service any more. So your good self is requested to take following emergent actions at your end:.
i) Immediate rectification of broadband services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
OR
ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

12. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

NAVEED AHMED
Manager Admin
Universal Petroleum
Date: 22-09-2017

Dear Sir/Madam,

This is my telephone no 021-34117817 its number dad is ago i week but not response your site
Kindly resolve this issue.

آپکی سروسز بہت ھی زیادہ بری ہیں۔

Asslam o alikum sir iam visiting your office daily for my broadband coplain my number is 0533706739 but no one constrate my work I call daily on help line1218 but no one act upon my complain kindly solve my issu as early as possible

Asslam o alikum sir iam visiting your office daily for my broadband coplain campline num 60 my number is 04237302627 but no one constrate my work I call daily on help line1218 but no one act upon my complain kindly solve my issu as early as possible

Dear Respected Sir,
I hav an issue since one year or more. I m your customer since when there is four digit numbers. Sir i hav complaint many time on 1218. But my issue is still there. I m from Attock. My num is 057-2611441. I hav a 4MB DSL pakage. but here my speed is not even 1 or 2 MBs. My all dues cleard. in those years there is nor any dues which i cant paid. I hav paid even a single penny. But here in Attock. The workers of PTCL office r i think uneducated. they even dnt know y the 4MB speed is not managed. They cant manage the DSL or speed. I also complain in PTCL office but my issue is still there. SO with due respect please tell me. I close my PTCL number or anyone solve my problem completely.
Thanks
With Regards
Jawad

Dear Respected Sir,
I hav an issue since one year or more. I m your customer since when there is four digit numbers. Sir i hav complaint many time on 1218. But my issue is still there. I m from Attock. My num is 057-2611441. I hav a 4MB DSL pakage. but here my speed is not even 1 or 2 MBs. My all dues cleard. in those years there is nor any dues which i cant paid. I hav paid even a single penny. But here in Attock. The workers of PTCL office r i think uneducated. they even dnt know y the 4MB speed is not managed. They cant manage the DSL or speed. I also complain in PTCL office but my issue is still there. SO with due respect please tell me. I close my PTCL number or anyone solve my problem completely.
Thanks
With Regards
Jawad

i am old ptcl customer . before ptcl was very active regarding complain .now ptcl is gone zero in attending complain . i am having problem of broadband internet conection my broad band is compeltely not working i already complain on 1218 one week now no reponse. staff of ptcl gone worst no body is thier to look after them exchange peopel even dont pick up the phone. pls check ur depatment other no body will be in pakisatan to use ptcl. 03212659021

Dear Sir,

Please be informed that our home ptcl line number (0526640277) and internet not working from last Thursday to till time but yet nobody contact with us to sort out this issue. we have reported to Tehsil (Pasrur) SDO but till no body come in our home to rectify this issue. we are trying to contact with our area ptcl line man (Mr. Amir) but he did not pickup our call.

Kindly take a appropriate action to resolve this issue.
Your support in this regards highly appreciated.

i am sorry to say that inspite of more than one week my NTC in BANNU TOWNSHIP has benn hanging it seems that DE BANNU have no need of further NTCS

i sorry to say that inspite of more than one week my NTC in BANNU TOWNSHIP has benn hanging it seems that DE BANNU have no need of further NTCS

Dear Sir,
I would be like to inform you that my PTCL phone line# 021-34160366. i m using DSL 50Mb. Who ever disconnected again and again after 1 month. When we complaint to (PTCL complain Center ) Complain # 37 but they never answer, Many times i complain but no answer.
Now its disconnection problem from Twenty days continue. I already complain to (PTCL complain Center ) Complain # 37 but no one came to my Office,
1- What we do not pay bills on time?
2- Have we ever stopped bill?
so please send someone to check this issue,
with high priority and solve it permanent bases,

Thank You

I sorry to say that inspite of more than one week my NTC in BANNU TOWNSHIP has benn hanging it seems that DE BANNU have no need of further NTCS

The President/CEO PTCL
Mr. Dr Daniel Ritz,
PTCL HQ G8/-4 Islamabad, Pakistan.
Ref..
Telephone no.. 051-4474942
Dear Sir
SUBJECT : NOT APPLYING CODE FOR STOP OF MOBILE DIALING
I want inform u about PTCL efficiency and negligence of ur staff about resolve the complaints.
I m very sorry to say but v r complaining from last two weeks and call around 18 times.
V receive complain no 51 and later 41.
Position is verse and hopeless....
Regards
Abdul Basir Nasir
House No 32 Street No 3
Alnoor Colony
LehtrarRoad
Rawalpindi

it is requesting again and again with great concern and with humble that our office telephone no 0826442075 along with 4mb dsl connection is disconnected since period of month we filed many complain against the the mentioned no on 1218 but the said fault has not been removed till date which resulted faced many difficulties for this gov. office.
After consulting with the local exchange of ptcl many time for the mentioned problem but it has remained unsolved, as there was a skillful line man namely Mr Aslam who was the man which rectify all faults during past but now he was transferred from here and now no one can remove our mentioned occurred fault of telephone it emerged that the entire local ptcl exchange was only depending on Mr Aslam for removing the said faults telephones at the area and no substitute is available now which is very sad part of picture of your department.now it is requested with great humble that kindly depute the said line man for removing the existing telephone fault because its emerging that there are no one other than the mentioned line man who can removed this our problem in the local exchange of distt. pahin Baluchistan. thanking you.

it is requesting again and again with great concern and with humble that our office telephone no 0826442075 along with 4mb dsl connection is disconnected since period of month we filed many complain against the the mentioned no on 1218 but the said fault has not been removed till date which resulted faced many difficulties for this gov. office.
After consulting with the local exchange of ptcl many time for the mentioned problem but it has remained unsolved, as there was a skillful line man namely Mr Aslam who was the man which rectify all faults during past but now he was transferred from here and now no one can remove our mentioned occurred fault of telephone it emerged that the entire local ptcl exchange was only depending on Mr Aslam for removing the said faults telephones at the area and no substitute is available now which is very sad part of picture of your department.now it is requested with great humble that kindly depute the said line man for removing the existing telephone fault because its emerging that there are no one other than the mentioned line man who can removed this our problem in the local exchange of distt. pahin Baluchistan. thanking you.

t is requesting with humble that our office telephone no 0826442075 along with 4mb dsl connection is disconnected since period of month we filed many complain against the the mentioned no on 1218 but the said fault has not been removed till date which resulted faced many difficulties for this gov. office.
After consulting with the local exchange of ptcl many time for the mentioned problem but it has remained unsolved, as there was a skillful line man namely Mr Aslam who was the man which rectify all faults during past but now he was transferred from here and now no one can remove our mentioned occurred fault of telephone it emerged that the entire local ptcl exchange was only depending on Mr Aslam for removing the said faults telephones at the area and no substitute is available now which is very sad part of picture of your department.now it is requested with great humble that kindly depute the said line man for removing the existing telephone fault because its emerging that there are no one other than the mentioned line man who can removed this our problem in the local exchange of distt. pahin Baluchistan. thanking you.

t is requesting with humble that our office telephone no 0826442075 along with 4mb dsl connection is disconnected since period of month we filed many complain against the the mentioned no on 1218 but the said fault has not been removed till date which resulted faced many difficulties for this gov. office.

t is requesting with humble that our office telephone no 0826442075 along with 4mb dsl connection is disconnected since period of month we filed many complain against the the mentioned no on 1218 but the said fault has not been removed till date which resulted faced many difficulties for this gov. office.

t is requesting with humble that our office telephone no 0826442075 along with 4mb dsl connection is disconnected since period of month we filed many complain against the the mentioned no on 1218 but the said fault has not been removed till date which resulted faced many difficulties for this gov. office.
After consulting with the local exchange of ptcl many time for the mentioned problem but it has remained unsolved, as there was a skillful line man namely Mr Aslam who was the man which rectify all faults during past but now he was transferred from here and now no one can remove our mentioned occurred fault of telephone it emerged that the entire local ptcl exchange was only depending on Mr Aslam for removing the said faults telephones at the area and no substitute is available now which is very sad part of picture of your department.now it is requested with great humble that kindly depute the said line man for removing the existing telephone fault because its emerging that there are no one other than the mentioned line man who can removed this our problem in the local exchange of distt. pahin Baluchistan. thanking you.
With regards Muhammad Ali Zahoor complain no 33
03337804984

t is requesting with humble that our office telephone no 0826442075 along with 4mb dsl connection is disconnected since period of month we filed many complain against the the mentioned no on 1218 but the said fault has not been removed till date which resulted faced many difficulties for this gov. office.
After consulting with the local exchange of ptcl many time for the mentioned problem but it has remained unsolved, as there was a skillful line man namely Mr Aslam who was the man which rectify all faults during past but now he was transferred from here and now no one can remove our mentioned occurred fault of telephone it emerged that the entire local ptcl exchange was only depending on Mr Aslam for removing the said faults telephones at the area and no substitute is available now which is very sad part of picture of your department.now it is requested with great humble that kindly depute the said line man for removing the existing telephone fault because its emerging that there are no one other than the mentioned line man who can removed this our problem in the local exchange of distt. pahin Baluchistan. thanking you.
With regards Muhammad Ali Zahoor complain no 33
03337804984

t is requesting with humble that our office telephone no 0826442075 along with 4mb dsl connection is disconnected since period of month we filed many complain against the the mentioned no on 1218 but the said fault has not been removed till date which resulted faced many difficulties for this gov. office.
After consulting with the local exchange of ptcl many time for the mentioned problem but it has remained unsolved, as there was a skillful line man namely Mr Aslam who was the man which rectify all faults during past but now he was transferred from here and now no one can remove our mentioned occurred fault of telephone it emerged that the entire local ptcl exchange was only depending on Mr Aslam for removing the said faults telephones at the area and no substitute is available now which is very sad part of picture of your department.now it is requested with great humble that kindly depute the said line man for removing the existing telephone fault because its emerging that there are no one other than the mentioned line man who can removed this our problem in the local exchange of distt. pahin Baluchistan. thanking you.
With regards Muhammad Ali Zahoor complain no 33
03337804984

In khairpur mirs the ptcl office employees are 6 year to frequently disconnect in net service and i pay be punctual pay . but if i say in office so your employees are used in abusive , miss word and miss attitude . miss behaviour of your customer .you are nesssary action that person .there is number of your employees 03052993006

sir asslam o alikum sir hamara ptcl number 0715690484 per bill aya he RS 4800 lekin hamara itna kun aya plz solve my problem ham ne last month ptcl restore karya tha kun ke ham last year ma ham dsl use kar chuke hen us ke bad ham ne band karwaya tha sir abhe hamara ptcl chal rha he lekin RS 1800 KE BAJAE RS 4800 kun kun kun sir plz solve my problem re send me bill complete thankx talka panoaqil distk sukkur contact no 03055506553

sir asslam o alikum sir hamara ptcl number 0715690484 per bill aya he RS 4800 lekin hamara itna kun aya plz solve my problem ham ne last month ptcl restore karya tha kun ke ham last year ma ham dsl use kar chuke hen us ke bad ham ne band karwaya tha sir abhe hamara ptcl chal rha he lekin RS 1800 KE BAJAE RS 4800 kun kun kun sir plz solve my problem re send me bill complete thankx talka panoaqil distk sukkur contact no 03055506553

Dear Sir/Madam,

This is to your kind information that we have complained so many times for our DSL number 071-5804588. The PTCL engineers came and tried fixing the issues but after they went further problem started or the problem persists.

This is also to inform you that we are paying for no use of the connection for period of last 6 months or even more.

You are therefore requested to please take necessary action and solve to help us get proper service of the same.

My Resent Complaint # is 21 & 67

Thanking You,

Regards
Moeed Bin Raza
0333-3041241 , Sukkur Sindh

sr my name is s.zawar husain im living in sub Division Ranipur taluka sobhodero distt: khairpur my nmber is 0243730332 Sub divison SDO raza wasan not gvn respect to comsumers he said to evry one that i m wasan manzoor s relative , sr he not provide net services and sasmart Tv srvces many nmbr discoect behaviour of sdo Ghulam Raza wasan , syed lal Shah , zulfiqar ali chana , and etc all servants ,if u r respetable sr plz we reqst u may kindly stic action and transfred from sub Division Ranipur and we hope u will provide to us all facilties regards columnst , writer , s, jrnolist , and working nin human rights cell silamabad 03053981008

Sr aslam o alikm i m a writer colmnst s.jrnolst sr sb Division Ranipur SDO sb dvsion Ranipur Ghulam Raza wasan and all staff of sb division ranipur involve in coruption net service position is vry bed abve official misbehave to all consumrs . many prsonl.nmbrs used to two two nmbr with extention 15 days usala net stop we regulr paid bil abve 2700 smsrt tv and net but not gvn repect to consuners hndred nmbrs discoect they gv sugwstiob to consumers to news ptcl nmbr aply many.lec rupees take in rushwat denage system so plz.transfr all staff of sb divsion otherwise orotest ir contect with courts . regard zawar shah 03053981008

Sir, I am using PTCL phone, broad band & smart tv. Many days in any month my phone kept silent and other services as well. Even after registering complaint on 1218, no one bothers to rectify complaints rather, we start getting calls from 1218 immediate after submitting complaints. Which become headache. Now from 26th Oct, things are dead and not is attending complaint but i will get full month bill instead. In DHA Lahore office Mr. Sarfaraz is taking care of these things but despite several complaints not response from their side. What should we do..... Please. take care of your customers

Regards,

Amer Irshad
04237181477
03008480616

Sir, I am using PTCL phone, broad band & smart tv. Many days in any month my phone kept silent and other services as well. Even after registering complaint on 1218, no one bothers to rectify complaints rather, we start getting calls from 1218 immediate after submitting complaints. Which become headache. Now from 26th Oct, things are dead and not is attending complaint but i will get full month bill instead. In DHA Lahore office Mr. Sarfaraz is taking care of these things but despite several complaints not response from their side. What should we do..... Please. take care of your customers

Regards,

Amer Irshad
04237181477
03008480616

Sir, I am using PTCL phone, broad band & smart tv. Many days in any month my phone kept silent and other services as well. Even after registering complaint on 1218, no one bothers to rectify complaints rather, we start getting calls from 1218 immediate after submitting complaints. Which become headache. Now from 26th Oct, things are dead and not is attending complaint but i will get full month bill instead. In DHA Lahore office Mr. Sarfaraz is taking care of these things but despite several complaints not response from their side. What should we do..... Please. take care of your customers

Regards,

Amer Irshad
04237181477
03008480616

Sir, I am using PTCL phone, broad band & smart tv. Many days in any month my phone kept silent and other services as well. Even after registering complaint on 1218, no one bothers to rectify complaints rather, we start getting calls from 1218 immediate after submitting complaints. Which become headache. Now from 26th Oct, things are dead and not is attending complaint but i will get full month bill instead. In DHA Lahore office Mr. Sarfaraz is taking care of these things but despite several complaints not response from their side. What should we do..... Please. take care of your customers

Regards,

Amer Irshad
04237181477
03008480616

Dear Sir
I would be like to inform you that i complained so many times to PTCL for disconnect the number 0513256002, but the response of PTCL staff is very poor. i want to close the number 0513256002 because i change the location. I post out at that place but Number still alive on my name
You are therefore requested to please take necessary action and solve the problem
Thanking You,
Regards
Ghulam Murtaza PH # 03465321861

Dear Sir
I would be like to inform you that i complained so many times to PTCL for disconnect the number 0513256002, but the response of PTCL staff is very poor. i want to close the number 0513256002 because i change the location. I post out at that place but Number still alive on my name
You are therefore requested to please take necessary action and solve the problem
Thanking You,
Regards
Ghulam Murtaza PH # 03465321861

First, let's get a little historical perspective on American health care. This is not intended to be an exhausted look into that history but it will give us an appreciation of how the health care system and our expectations for it developed. What drove costs higher and higher?

To begin, let's turn to the American civil war. In that war, dated tactics and the carnage inflicted by modern weapons of the era combined to cause ghastly results. Not generally known is that most of the deaths on both sides of that war were not the result of actual combat but to what happened after a battlefield wound was inflicted. To begin with, evacuation of the wounded moved at a snail's pace and this caused severe delays in treating the wounded. Secondly, many wounds were subjected to wound care, related surgeries and/or amputations of the affected limbs and this often resulted in the onset of massive infection. So you might survive a battle wound only to die at the hands of medical care providers who although well-intentioned, their interventions were often quite lethal. High death tolls can also be ascribed to everyday sicknesses and diseases in a time when no antibiotics existed. In total something like 600,000 deaths occurred from all causes, over 2% of the U.S. population at the time!

Let's skip to the first half of the 20th century for some additional perspective and to bring us up to more modern times. After the civil war there were steady improvements in American medicine in both the understanding and treatment of certain diseases, new surgical techniques and in physician education and training. But for the most part the best that doctors could offer their patients was a "wait and see" approach. Medicine could handle bone fractures and increasingly attempt risky surgeries (now largely performed in sterile surgical environments) but medicines were not yet available to handle serious illnesses. The majority of deaths remained the result of untreatable conditions such as tuberculosis, pneumonia, scarlet fever and measles and/or related complications. Doctors were increasingly aware of heart and vascular conditions, and cancer but they had almost nothing with which to treat these conditions.

This very basic review of American medical history helps us to understand that until quite recently (around the 1950's) we had virtually no technologies with which to treat serious or even minor ailments. Here is a critical point we need to understand; "nothing to treat you with means that visits to the doctor if at all were relegated to emergencies so in such a scenario costs are curtailed. The simple fact is that there was little for doctors to offer and therefore virtually nothing to drive health care spending. A second factor holding down costs was that medical treatments that were provided were paid for out-of-pocket, meaning by way of an individuals personal resources. There was no such thing as health insurance and certainly not health insurance paid by an employer. Except for the very destitute who were lucky to find their way into a charity hospital, health care costs were the responsibility of the individual.

What does health care insurance have to do with health care costs? Its impact on health care costs has been, and remains to this day, absolutely enormous. When health insurance for individuals and families emerged as a means for corporations to escape wage freezes and to attract and retain employees after World War II, almost overnight a great pool of money became available to pay for health care. Money, as a result of the availability of billions of dollars from health insurance pools, encouraged an innovative America to increase medical research efforts. More Americans became insured not only through private, employer sponsored health insurance but through increased government funding that created Medicare and Medicaid (1965). In addition funding became available for expanded veterans health care benefits. Finding a cure for almost anything has consequently become very lucrative. This is also the primary reason for the vast array of treatments we have available today.

I do not wish to convey that medical innovations are a bad thing. Think of the tens of millions of lives that have been saved, extended, enhanced and made more productive as a result. But with a funding source grown to its current magnitude (hundreds of billions of dollars annually) upward pressure on health care costs are inevitable. Doctor's offer and most of us demand and get access to the latest available health care technology in the form of pharmaceuticals, medical devices, diagnostic tools and surgical procedures. So the result is that there is more health care to spend our money on and until very recently most of us were insured and the costs were largely covered by a third-party (government, employers). Add an insatiable and unrealistic public demand for access and treatment and we have the "perfect storm" for higher and higher health care costs. And by and large the storm is only intensifying.

At this point, let's turn to the key questions that will lead us into a review and hopefully a better understanding of the health care reform proposals in the news today. Is the current trajectory of U.S. health care spending sustainable? Can America maintain its world competitiveness when 16%, heading for 20% of our gross national product is being spent on health care? What are the other industrialized countries spending on health care and is it even close to these numbers? When we add politics and an election year to the debate, information to help us answer these questions become critical. We need to spend some effort in understanding health care and sorting out how we think about it. Properly armed we can more intelligently determine whether certain health care proposals might solve or worsen some of these problems. What can be done about the challenges? How can we as individuals contribute to the solutions?

The Obama health care plan is complex for sure - I have never seen a health care plan that isn't. But through a variety of programs his plan attempts to deal with a) increasing the number of American that are covered by adequate insurance (almost 50 million are not), and b) managing costs in such a manner that quality and our access to health care is not adversely affected. Republicans seek to achieve these same basic and broad goals, but their approach is proposed as being more market driven than government driven. Let's look at what the Obama plan does to accomplish the two objectives above. Remember, by the way, that his plan was passed by congress, and begins to seriously kick-in starting in 2014. So this is the direction we are currently taking as we attempt to reform health care.

Through insurance exchanges and an expansion of Medicaid,the Obama plan dramatically expands the number of Americans that will be covered by health insurance.

To cover the cost of this expansion the plan requires everyone to have health insurance with a penalty to be paid if we don't comply. It will purportedly send money to the states to cover those individuals added to state-based Medicaid programs.

To cover the added costs there were a number of new taxes introduced, one being a 2.5% tax on new medical technologies and another increases taxes on interest and dividend income for wealthier Americans.

The Obama plan also uses concepts such as evidence-based medicine, accountable care organizations, comparative effectiveness research and reduced reimbursement to health care providers (doctors and hospitals) to control costs.

The insurance mandate covered by points 1 and 2 above is a worthy goal and most industrialized countries outside of the U.S. provide "free" (paid for by rather high individual and corporate taxes) health care to most if not all of their citizens. It is important to note, however, that there are a number of restrictions for which many Americans would be culturally unprepared. Here is the primary controversial aspect of the Obama plan, the insurance mandate. The U.S. Supreme Court recently decided to hear arguments as to the constitutionality of the health insurance mandate as a result of a petition by 26 states attorney's general that congress exceeded its authority under the commerce clause of the U.S. constitution by passing this element of the plan. The problem is that if the Supreme Court should rule against the mandate, it is generally believed that the Obama plan as we know it is doomed. This is because its major goal of providing health insurance to all would be severely limited if not terminated altogether by such a decision.

As you would guess, the taxes covered by point 3 above are rather unpopular with those entities and individuals that have to pay them. Medical device companies, pharmaceutical companies, hospitals, doctors and insurance companies all had to "give up" something that would either create new revenue or would reduce costs within their spheres of control. As an example, Stryker Corporation, a large medical device company, recently announced at least a 1,000 employee reduction in part to cover these new fees. This is being experienced by other medical device companies and pharmaceutical companies as well. The reduction in good paying jobs in these sectors and in the hospital sector may rise as former cost structures will have to be dealt with in order to accommodate the reduced rate of reimbursement to hospitals. Over the next ten years some estimates put the cost reductions to hospitals and physicians at half a trillion dollars and this will flow directly to and affect the companies that supply hospitals and doctors with the latest medical technologies. None of this is to say that efficiencies will not be realized by these changes or that other jobs will in turn be created but this will represent painful change for a while. It helps us to understand that health care reform does have an effect both positive and negative.

Finally, the Obama plan seeks to change the way medical decisions are made. While clinical and basic research underpins almost everything done in medicine today, doctors are creatures of habit like the rest of us and their training and day-to-day experiences dictate to a great extent how they go about diagnosing and treating our conditions. Enter the concept of evidence-based medicine and comparative effectiveness research. Both of these seek to develop and utilize data bases from electronic health records and other sources to give better and more timely information and feedback to physicians as to the outcomes and costs of the treatments they are providing. There is great waste in health care today, estimated at perhaps a third of an over 2 trillion dollar health care spend annually. Imagine the savings that are possible from a reduction in unnecessary test and procedures that do not compare favorably with health care interventions that are better documented as effective. Now the Republicans and others don't generally like these ideas as they tend to characterize them as "big government control" of your and my health care. But to be fair, regardless of their political persuasions, most people who understand health care at all, know that better data for the purposes described above will be crucial to getting health care efficiencies, patient safety and costs headed in the right direction.

A brief review of how Republicans and more conservative individuals think about health care reform. I believe they would agree that costs must come under control and that more, not fewer Americans should have access to health care regardless of their ability to pay. But the main difference is that these folks see market forces and competition as the way to creating the cost reductions and efficiencies we need. There are a number of ideas with regard to driving more competition among health insurance companies and health care providers (doctors and hospitals) so that the consumer would begin to drive cost down by the choices we make. This works in many sectors of our economy but this formula has shown that improvements are illusive when applied to health care. Primarily the problem is that health care choices are difficult even for those who understand it and are connected. The general population, however, is not so informed and besides we have all been brought up to "go to the doctor" when we feel it is necessary and we also have a cultural heritage that has engendered within most of us the feeling that health care is something that is just there and there really isn't any reason not to access it for whatever the reason and worse we all feel that there is nothing we can do to affect its costs to insure its availability to those with serious problems.

OK, this article was not intended to be an exhaustive study as I needed to keep it short in an attempt to hold my audience's attention and to leave some room for discussing what we can do contribute mightily to solving some of the problems. First we must understand that the dollars available for health care are not limitless. Any changes that are put in place to provide better insurance coverage and access to care will cost more. And somehow we have to find the revenues to pay for these changes. At the same time we have to pay less for medical treatments and procedures and do something to restrict the availability of unproven or poorly documented treatments as we are the highest cost health care system in the world and don't necessarily have the best results in terms of longevity or avoiding chronic diseases much earlier than necessary.

I believe that we need a revolutionary change in the way we think about health care, its availability, its costs and who pays for it. And if you think I am about to say we should arbitrarily and drastically reduce spending on health care you would be wrong. Here it is fellow citizens - health care spending needs to be preserved and protected for those who need it. And to free up these dollars those of us who don't need it or can delay it or avoid it need to act. First, we need to convince our politicians that this country needs sustained public education with regard to the value of preventive health strategies. This should be a top priority and it has worked to reduce the number of U.S. smokers for example. If prevention were to take hold, it is reasonable to assume that those needing health care for the myriad of life style engendered chronic diseases would decrease dramatically. Millions of Americans are experiencing these diseases far earlier than in decades past and much of this is due to poor life style choices. This change alone would free up plenty of money to handle the health care costs of those in dire need of treatment, whether due to an acute emergency or chronic condition.

Let's go deeper on the first issue. Most of us refuse do something about implementing basic wellness strategies into our daily lives. We don't exercise but we offer a lot of excuses. We don't eat right but we offer a lot of excuses. We smoke and/or we drink alcohol to excess and we offer a lot of excuses as to why we can't do anything about managing these known to be destructive personal health habits. We don't take advantage of preventive health check-ups that look at blood pressure, cholesterol readings and body weight but we offer a lot of excuses. In short we neglect these things and the result is that we succumb much earlier than necessary to chronic diseases like heart problems, diabetes and high blood pressure. We wind up accessing doctors for these and more routine matters because "health care is there" and somehow we think we have no responsibility for reducing our demand on it.

It is difficult for us to listen to these truths but easy to blame the sick. Maybe they should take better care of themselves! Well, that might be true or maybe they have a genetic condition and they have become among the unfortunate through absolutely no fault of their own. But the point is that you and I can implement personalized preventive disease measures as a way of dramatically improving health care access for others while reducing its costs. It is far better to be productive by doing something we can control then shifting the blame.

There are a huge number of free web sites available that can steer us to a more healthful life style. A soon as you can, "Google" "preventive health care strategies", look up your local hospital's web site and you will find more than enough help to get you started. Finally, there is a lot to think about here and I have tried to outline the challenges but also the very powerful effect we could have on preserving the best of America's health care system now and into the future. I am anxious to hear from you and until then - take charge and increase your chances for good health while making sure that health care is there when we need it.

Telephone # 021 3417333
Khursheed Zaman
Cell 0300 8282520

Dear Sir,
Facing tremendous problem since day one since installation of new PTCL phone, broad band & smart tv connection. Complained many times online at Care & 1218 for each services. No one bothers to rectify complaints rather beside visited exchanges DE Mr.Nadeem Bhutto, Asst DE Mr.Irshad & Mr.Asif, Supervisor ......THE LINEMAN. MR.HAMID (CELL NO. 03332177780), we often gets calls from 1218 immediate after submitting complaints that your complaint has been resolve please press 1 or 2 for if fault is still there. Which become great headache for me & for my family . all telephone nos found engaged all the time all the days of months. we are of the opinion my telephone nos. is deliberately connects / disconnects.

Please interfere & get telephone fault rectified

Telephone # 021 3417333
Khursheed Zaman
Cell 0300 8282520

Dear Sir,
Facing tremendous problem since day one since installation of new PTCL phone, broad band & smart tv connection. Complained many times online at Care & 1218 for each services. No one bothers to rectify complaints rather beside visited exchanges DE Mr.Nadeem Bhutto, Asst DE Mr.Irshad & Mr.Asif, Supervisor ......THE LINEMAN. MR.HAMID (CELL NO. 03332177780), we often gets calls from 1218 immediate after submitting complaints that your complaint has been resolve please press 1 or 2 for if fault is still there. Which become great headache for me & for my family . all telephone nos found engaged all the time all the days of months. we are of the opinion my telephone nos. is deliberately connects / disconnects.

Please interfere & get telephone fault rectified

Post your Comment

Your Name:
Your Email:
Your email will never be visible to others
Do you agree with this complaint?
     Agree Neutral Disagree
Comments:
Type Verification Code: