PTCL Billing Complaints - Wrong Billing

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Wrong Billing

My residence telephone is on the PAKISTAN PACKAGE having standard billing of Rs 200 / PM. but the bill being issued by PTCL is not in accordance with the package announced. i called your number 1236 who confirmed that as per PTCL record my said telephone connection was registered on PAKISTAN PACKAGE. Would someone kindly look into it and have the corrected bill issued. I have never defaulted on bill payments therefore urgent action is requested please. Thanking you.

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i erroneously missed writing my telephone number i.e 34901471. hope it will connect with my complaint.

Director General PTCL
Dear Sir I Have A Complaint For The Billing Of DSL Charges,When I Have Applyed For Opening This Line & DSL,Earlier 3 Months I Says For ''4MB DSL & Smart TV'' But When 45 Days Going And My Request Is Not Forword Then I Says The Company PTCL,To Reject My Request For Opening The ''4MB DSL & Smart TV'' After I Disagree To Opening The ''4MB DSL & Smart TV'' Then I Have Receveid Calls (On My Mobile) Every Day From Islamabad PTCL HQ Office.They Says Me Each Time That Is I Am Sure That I Am Disagree To Opening ''4MB DSL & Smart TV'' I Says Yes When Deuring This Priod I Have Receveid A Special Call From Islamabad PTCL HQ Office,They Says Me On My Cell ' That They Accept My Rejecting Request For ''4MB DSL & Smart TV'' But Then Thy Offered My I Speacel Packeg That If I Will Agree To Opening ''1MB DSL'' Then Company Send Me DSL Charges Is ''900'' Rurpees & Line Rent Is ''174'' Rupees & Other Included Of Other Texes They Send Me Bill Is Comes Maxemum 1200 Rupees,Then I Says I Agree On This Packeg,After I Agreed Between 10 Days My Line Open,And My DSL ''1MB'' Installed. But Sir Now The Company PTCL Sending Me Bill Of ''4MB DSL Charges'' I Go There In Misreshah Exchange,But There Become Strike.They Did Not Corraction Of My Bill.They Says Me After Strike I Come Back Then ''We Take Any Action'' For Corraction Of My Bill.
Sir In This Position I Had Not Pay Any Month Bill,Because I Have Useing For Three Months Only ''1MB DSL'' And Now I Have Recevied Bill 7,530 Rupees.I Request You Please Corract My Bill And See There What Ever Problum Is Comes To This Matter,I Have Almost Sends You 2 Mails But There Is Nothing Any Responce For Corraction Of My Bill,If The Bill Did Not Comes Corract I Did Not Pay This Otherwise You Cut My DSL & Phone Line,Thanks

Chaudhery Muhammad Iqbal ( 35202-2325340-7 )
Street#12 House#15-A Muhala Niyaz Pura
Khokher Road Badami Bagh 54000 Lahore Pakistan.
Phone No: - 042-37610967
Cell No : - 0332-4110779
Cell No : - 0323-4251469
E-Mail :-
E-Mail :-
E-Mail :-

my ptcl 04235157387 is date se 23/4/2010 broadband disconnect tha camplant b ki thi plz is bill ko theek kar k ssend karo my house no:32 / 4c2 green twon lahore 0300-8072066

plz mare bill ko theeek karo pir ma bill py karo or apna phone on karwa lo 03008072066

Assalam walikom
ptct wale hamare ghar pa kisi taha moaiz nam ka bill bhej rahe he
lekin ya taha moiz kon he kisi ko nahi pata
hala ke hum 3 sal pahle line katwa chuke he

phone number he (32593871-3) name taha moaiz address hamara he bill humare ghar ata he magar phone kon istamal kr raha he ya to PTCL k baro ko bhi nahi pata

sir is number se call a rahi ha k bill py karo 04236364015 jis k name phone ha wo to oiteofcountery me ha plz mare bill theek kar ky bajo my number 04235157387 0300-8072066 imtiaz

Dear Ptcl Management,
My landine No.0512243516 I am the victom of you over charging since four months, you charging me line rent Rs 350 It spose to be Rs174 this was hapen in Aug.2010 and now for Dec.2010 you charged me other ISP charges Rs218 and FED VAT TwaviceCharged with name FED VET Rs46 and then Net FED VET 46 I want you to take off all over charges from my bill othervise I will take this mater to the court for justifecation, hope you will consider this a sersious matter.
thanks and regards
Youssuf Aziz

my bill is not sent me with actual billing cost.
plz i request u make sure about my billing cost.

can some body tell me what is FED (VAT Mode) charges

Dear Sir
My land line no is 0512243516 and my monthly bill is always overcharged, kindly sir look into the mater and stop this unjustified things in your co. because doing this to your customers, your Co. is loosing trust from customers

We are not receiving Ptcl bills for these number 091-2573048 and 09-12214226
even we have informed all concerened bt we are unable to receive cooperation from thier side in this regard i am sure via this source of complaint my problem will be resolved

Our DSL Student Package Rs per Month 850-00 but our ptcl bill come June, July 2011 net over chages Rs 879/00 and August 2011 net over charges Rs 929/- pleae check why our bill over charge please adjust over charges to the next bill september 2011. Phone # 0937868532

Respected sir.
My complaint is that i can not receive my ptcl bill at i face lots of problem because than i have to go R/O ptcl office for duplicate bill.i complaint several time for this problem to ptcl as well as to post office but still my problem is not i request sir please solve my proble i will be very thankfull to you.
my data is as under for correction:
ptcl number 0923-644811.cell number 0314-9688478
address : muhammad asad s/o muhammad ishaq
mohalla new dagi khel ,Tanki road near masjid jumma khan nowshera kalan
thanks and regards.

Dear Sir

I intended to use broadband service to which I had to apply for a landline connection as well. The landline connection was provided in May and they handed over the modem for broadband service and told me that they were going to fix it later. To date after many reminders they have not yet fixed the modem nor activated the service.

However, I am being continuously billed for service which I have never used. You can check from internet log service or by any means about the veracity of my claim.

Now, I have purchased EVO wireless service. Now I don’t need both the landline service and the broadband service. Therefore, please bill me the landline service charges and stop the service with this date in effect.

my complain is wrong billing
i am student . my dsl is 1MB. but my bill comes on 2MB. I have submit my bill in 2 moenths. I reciev the sms of ptcl componi and again the bill is coming of 2 request is in this time my bill is came of 1MB. and you have contact me in this number.0812672299. or 03138265952. I have waeting for your answer. thanks. .

Assalamo ale kum
Sir. mera 2 mahene se net band he or uska bil aya hova he sir mene bhut complane kra par koi faida nahi hova ptcl office jo ke 4 number orangi town me he waha jake bhe bola later bhe diya pr kuch nahi hova bill 8460 ka aya hova he mene pehle mahene ka jama nahi krwaya the ke dosre mahene krwao ga pr dosre mahene se net chala nahi mene bhut complane kra apne mobile se pr kuch nhi hova sir me bhut pareshan ho itna bill kese doga sir ap kuch kare plzz itna bill me nahi jama krwa paoga halake mera line bhe kat diya gaya he pher bhe bill itna aya sir mera ptcl band he number ye he 36741336 mera mobile number 03472025022 sir ap chek bhe kr le mene kitne complane kra is number se plzz sir mere bill ka masla hal kare mere pas itne pese nahi he apki bari meher bani hogi sir me dua karoga ALLAH apki har pareshani dor kre ameen

i have not recieved the bill for month of september 2012

solease mail me the duplicate bill


Mera no 0722654427 July 2012 Se dead he us Ki complain mine ptcl office or 1218 Pe bhi ki he liken bill 5870 ka bheja gaya he jab k mera no band he too bill kion aya our ptcl office jacobabad mien serf union Ki mudakhlat ki wajha se koie officer kam karne k lie tayar nahi he ye ptcl ko tabah karne ki sazish he oor mere bill ko adjust kia jay ye kia tarika he no band oor bill aye es baat ko management ki kamzori samjha jay ya ptcl ko tabah karne ki sazish

Sharafat Hussain Bosan
Cont # 03337339470

i want to block this number on ptcl 0523264034

please correct my ptcl bill No. 051-2316105 overdue bill send me of RS.5560. why send me this bill because my last month bill paid so kindly correct my bill as soon as possible.

please check my bill as I have fix payment each month 1030PKRS but this time 1170PKRS why 140rupee charge me additionally. as I use to pay 930 then suddenly change to 1030 and now 1170/RS kindly let us know why you are charging and if there are any additional fees you should advise us not like put directly on the bill.

One of the worst services in Pakistan is Ptcl, one of the worst services provider is Ptcl

my ptcl nmber is 0992370138, I am using brand band service since last four hear as regular customer. since last 3 month I was facing mulipal net problems. despite continuous complaint all in vain. my net was stop last month due to non payment. To day I received sms of bill including internetl charges which is not understood. I want to request higher authority of ptcl for help. Please issue bill of actual net consumption, so that I can pay and release myself from this agony

my ptcl nmber is 0992370138, I am using brand band service since last four hear as regular customer. since last 3 month I was facing mulipal net problems. despite continuous complaint all in vain. my net was stop last month due to non payment. To day I received sms of bill including internetl charges which is not understood. I want to request higher authority of ptcl for help. Please issue bill of actual net consumption, so that I can pay and release myself from this agony

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