PTCL Broadband Complaints - Low Speed

PTCL Broadband

27 Aug, 2009 By spooge

Low Speed

Hi, I want to share my experience with PTCL, I have been using broadband way before PTCL was offering any, When PTCL Dsl came i was very happy and been using it since 2006 when they had 256K package. Uptill now it has be running very nicely and I was very pleased with it. But last month every thing went to hell. I had some problem with my phone line from exchange (noise) it took them a week and one visit to fix that but after that they changed my port and every thing went to hell. I started getting HALF of the speed i used to get (http://www.speedtest.net/result/549619703.png).
During last 2 weeks i have called them Countless times. they have done 2 visits to my home and they told me be happy with what u are getting and if u dont like it disconnect it :S. however one their 2nd visit they called someone and changed my dsl port from exchange on test basis and the speed went to normal 115Kbps constant. they told me they will solve the issue by changing the port. I was finally glade and after 3 hrs of no internet i got connected and the same old problem. I personally visit exchange the day and requested them to change my port, after 24hr I get a call from some dude telling me that have you requested to DISCONNECT your dsl and i was like wtf NO. I called my local exchange and clear this misunderstanding which they did and i got my port change with THE SAME ISSUE. now THis cant be my LINE or PORT i dont understand whats the problem. I am sick and tired of PTCL customer care.

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Posted: 31 Aug, 2009 by Sara Zia who also agreed with this complaint

PTCL never ever entertained any of my complaints, you are so lucky that you are getting that much attention from PTCL.
Infact in the last 6 months, i guess i launched 29 complaints but i was lucky just once. The techi person came to my site and i told him that there is disconnectivity issue. He knew nothing and after re setting the router he suggested that i better ask for termination. I was shocked hearing that, what a chap ?
I mean he was working for PTCL and he asked me to change the service provider.
He told me that they have no access to the exchange and most of the techis are illeterate regarding their field.
I wish PTCL best of LUCK...lols.

Posted: 06 Sep, 2009 by moiz who also agreed with this complaint

I HAVE TAKEN STUDENTS PACKAGE AND MY IBTERNET SPEED IS VERY SLOW I AM OBSERVING IT FROM LAST MONTH PLEASE TAKE SOME NOTICE OTHERWISE I WILL GO FOR ANOTHER CONECTION LIKE WI-TRUBE,WATEEN AND MANY MORE

Posted: 20 Sep, 2009 by spooge who also agreed with this complaint

@ Sara Zia, where do you live? it sucks when they treat you that way and telling you to terminate the connection is extremely sad. If you have any other ISP there i'd suggest you to go for that.

@ Moiz , yeah I will switch to Link Dot Net pretty soon. They offered me 1 MB for 735( tax including but no modem, i have my own tho) as compare to PTCL's even on student discount u end up paying more than 900 that includes taxes.

Posted: 12 Nov, 2009 by chand who also agreed with this complaint

SIR

MERI DOWNLAOD SPEED BOAT HI LOW AA RAHI AHI
MAI NE KAI BAR COMPLAIN KI HAI
MERI KUCH B NAI HOUA.

PLEASE PLEASE
PLEASE

MY PROBLEM SOLVE ME

Posted: 23 Nov, 2009 by MALIK ATIF MOHSIN who also agreed with this complaint

MY DSL SPEED VERY SLOW PLZ KINDLY MY HELP ME U CHECKID MY LINE AND DSL THANKS

Posted: 23 Nov, 2009 by MALIK ATIF MOHSIN

my dsl speed very slow

Posted: 02 Dec, 2009 by Chief Engineer Office who also agreed with this complaint

Low Speed of DOWNLOADING
I have PTCL Broadband 1mbps but its download speed is too much low, and disconnected after few minutes.
i have complained too much time but no response from PTCL ..
PTCL is too much bad in consumer service
Please solve the problem.

Posted: 23 Jan, 2010 by Muhammad Khalid Ahmad Karim who also agreed with this complaint

PTCL Broadband VERY Low Speed.complaint

Posted: 25 Apr, 2010 by muhammad arshad who also agreed with this complaint

the speed of dsl very slow

Posted: 29 Apr, 2010 by Chief office Irrigation Dept: who also agreed with this complaint

The Speed/ Packets always remain slow, despite of repeated complaints

Posted: 04 May, 2010 by fazalullah who also agreed with this complaint

I HAVE connected DSL 1 MB but it connect in one hour and having slow speed neither open even a simple page.

Posted: 10 Jun, 2010 by Muhammad Faizan Khan who disagreed with this complaint

Main 6 months se complains kr kay thak gya ho lakin koye bhi mere net ki problem thek kerney nahi aya. Main ney new multan exchange me shehbaz naami insan ko rishwat bhi di hai lakin us ney bhi mera net thek nahi kiya. Itne Gandu employees hain koe bhi paise kay elawa baat nahi sunta gate me enter ho toh security paise maangta hai mera net 6 months se only 9 kb/s downloading speed araha hai. 500 se oper main complaints ker chuka hon lakin koe bhi nahi aya thek kerney. Allah Ptcl Walo ko Tabbah O Barbad Kerey Ameen

Posted: 10 Jun, 2010 by asma

please please please please please please please please please repair our dsl our phone no is 0459236774.our dsl no is 831c11.if u can't repair it in 2 min.then i pray to ALLAH that YA ALLAH ptcl dsl to tabah o berbad kr de.ya phir ussy drust kr dain phir hm dua kran gay k YA ALLAH ptcl dsl ko din dugni rat chugni traki atta kran AMEEN.because its important.

Posted: 10 Jun, 2010 by asma who also agreed with this complaint

may ALLAH destroy you.

Posted: 10 Jun, 2010 by asma who also agreed with this complaint

ab theek kr b dain.hamara dsl jub start hoa tha uss waqt to boht tez tha ab ,kia ho gia hai iss ko?

Posted: 10 Jun, 2010 by shera

lolz,.,,.,,,,,no idea.......kabi ati hai speed kabhi jati hai
now um getin 52 kb/s download speed....on 1 mb connec.
..................
nd hahaha asma poor soul!!!.......in chezon se kuch nahi hota!!!
come out ov ur world!!!!! b a realisitc 1!!!
c ya

Posted: 11 Jun, 2010 by kashif who also agreed with this complaint

sir meri downloading speed bohat slow a rahe hain or kabi to ati he nahi plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
is ko correct kare

Posted: 13 Jul, 2010 by Tariq Latif who also agreed with this complaint

Assalam u alikum ptcl sir i want say that i have 1mbps net connection but its download speed and also upload speed is too much low i m very confused of this matter please attention on my prolablam i will thank ful to u for that I have PTCL Broadband 1mbps but its download speed is too much low .
i hate this ?? my download speed is about Last Result:
Download Speed: 172 kbps (21.5 KB/sec transfer rate)
Upload Speed: 61 kbps (7.6 KB/sec transfer rate)
Latency: 379 ms
i have complained too much time but no response from PTCL ..
PTCL is too much bad in consumer service

Posted: 13 Jul, 2010 by Muahmmad Latif who also agreed with this complaint

Assalam u alikum ptcl sir i want say that i have 1mbps net connection but its download speed and also upload speed is too much low i m very confused of this matter please attention on my prolablam i will thank ful to u for that I have PTCL Broadband 1mbps but its download speed is too much low .
i hate this ?? my download speed is about Last Result:
Download Speed: 172 kbps (21.5 KB/sec transfer rate)
Upload Speed: 61 kbps (7.6 KB/sec transfer rate)
Latency: 379 ms
i have complained too much time but no response from PTCL ..
PTCL is too much bad in consumer service

Posted: 15 Jul, 2010 by syed munawar who also agreed with this complaint

respected sir
my ptcl broad band is giveing me just that much speed that i have to fucking wite 4 one min to open google page so if u plz sort out my problem so i will be very happy n thank full to show u my #### u know what do i mean
thanku

Posted: 17 Aug, 2010 by Syedzia

its best service all over pakistan,i like it.

Posted: 29 Aug, 2010 by ramwsh kumar

please solve them urgently

Posted: 29 Aug, 2010 by shera

lolz....speed..yeah m gettin fyt..... :P
hey guys juss chek ur speed............obviously em talkin bout net ;)
at speedtest.net
there u will know perfectly bout ur connection

Posted: 31 Aug, 2010 by Usama Kaleem who also agreed with this complaint

i have no speed since 1 month.

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