PTCL Broadband Complaints - No service for last one week, even after registering multiple complaints

i am complaining form last 4 month but service . sham on ptcl and pta..

I agree 100% with this complaint and suggest you that you change your DSL provider because PTCL CS is the pits and it is never going to be of any satisfying standard anytime soon. I switched from Wateen to PTCL and then went to linkdotnet cos they are offering better packages at lower prices with many handsome discounts. get more info here: http://mylink.net.pk or call their helpline goodluck brother!

Agreeeeeeeeeeeeeeeeeeeeeeeeeeed

sir my dsl service is very slow d load speed 12 or 20 video file poblem . dailay comlain no action ptcl no 36654752

You are right, PTCL has pathetic services and response to their customers. I have 1MBps connection at home. Since one month no service.

Dear Mr. Mohammad Arif Khan ,

I have the same problem for 15 days, and suddenly i realize that when i gave a miss call from my cell to that PTCL land line on which DSL is installed, the light of dsl and internet start blinking and i can use internet for at least 5 to 8 hrs continuously. I can suggest you to use this method too, perhaps it may work.

Sir i m very upset. my dsl not working...money is wasted...its frustrating..plz do somthing

YES, I FULLY AGREE. ITS BEEN MORE THAN TWO (2) MONTHS SINCE I'M COMPLAINING ABOUT MY DSL CONNECTION BUT PROBLEM STILL PREVAILING. THIS MONTH WILL BE THE THIRD MONTH OF PAYING DSL CHARGES FOR NOTHING.

ASLAMOALAIKUM, main ptcl ka 2mb ka user hoon lakin 2 din se meray haan net nahi chal raha, islamabad bhi kai martba call kar chuka hoon har koi apni apni suna kar phone band kar deta he, awal to koi phone hi nahi uthata 1218 per, faisalabad office me bhi phone kar chuka hoon lakin koi bhi nahi sun raha meri problem ko, KHUDA k lie mera masla hal karo, nahi to main ye kehnay per majboor ho jaoon ga kh PTCL BROADBAND bhi baki department ki tarha na-ehal he app k mulazim sab k sab bhi, or yahan koi ehtasab ka chakar hi nahi hai kh kisi ko service bhi sahi tarha se faraham ho rahi hai kh nahi sab k sab frod kar rahay hain,
my E-mail: rredeyes2@yahoo.com
my name: masood butt
my ptcl no: 0418502556

Kuch nahi kar sakty yar. mai to soch raha hun k service he change kar lun. Quetta mai to options b km hain. Wateen py switch karny ka soch raha hun.

ASLAMOALAIKUM, main ptcl ka 2mb ka user hoon lakin 2 din se meray haan net nahi chal raha, islamabad bhi kai martba call kar chuka hoon har koi apni apni suna kar phone band kar deta he, awal to koi phone hi nahi uthata 1218 per, faisalabad office me bhi phone kar chuka hoon lakin koi bhi nahi sun raha meri problem ko, KHUDA k lie mera masla hal karo, nahi to main ye kehnay per majboor ho jaoon ga kh PTCL BROADBAND bhi baki department ki tarha na-ehal he app k mulazim sab k sab bhi, or yahan koi ehtasab ka chakar hi nahi hai kh kisi ko service bhi sahi tarha se faraham ho rahi hai kh nahi sab k sab frod kar rahay hain,
my E-mail: rredeyes2@yahoo.com
my name: masood butt
my ptcl no: 0418502556

my dsl service of pethetic ptcl is dead from last 20 day i dont know what to do i do thousands of complaints to 1218 and i personally go to cantt exchange office 5 to 6 times but they have sovled my problem i fedup of all this bullshit .

Bhaiyoon or behnoo,

Just call PTA or email them ur problem description and dates of complaints. I guarantee you that your problem will be resolved in 7 days.

first of all thanks to ALLAH that i got ptcl broadband connection.after that thanks to the line men n persons in exchange because of them i wont be able to use my dsl for last 2 months.i have been complaining for my dsl broadband for last 2 months but unfortunately no one is intersted to solve my problem.i m fed up with this broadband services i wish ptcl should stop dsl service rather then give better service to their customer.no one is there to help us i paid 2 month bills without using internet.but i prey to GOD one day my problem will resolve by them.INSHALLAH

Naveed Peerzada,

have u tried pta complaint. I m using dsl without any interruption since i complained at PTA. They resolved what ever the issue was, and i m happily surfing since then.

contact GM Broad Band Mushir Khan 021-35389727-29, Cell 0300-2156599 email: mushir.khan@ptcl.net.pk

Azam Khan SM BB: 021-5879907-08 khan.azam@ptcl.net.pk

i totally agree with this comlaint because i am facing this type of problem from last 15 days but ptcl workers have no attention on this problem

i

i totally agree with this comlaint because i am facing this type of problem from last 15 days but ptcl workers have no attention on this problem

call 080080800 and 1236 and 1218 tecnical assistance dept ,and complain on bbsupportlhr@ptcl.net.pk and zomma.mohiuddin@ptcl.net.pk and also on www.ptcl.com.pk contact us tab and complains also email about ur complain on nadeem.ahmad@ptcl.net.pk
with ur telephone number and call 111202020 and 111212121 or 051111202020 or 051111212121 then also complain on ur exchange number first check ur exchange from ur bill and get that exchanges dsl department number from 1217 and call then and ask them to please fix the problem if u ll complain simultaneously on all these emails and numbers hopefully ur complain will be corrected in few days

same was the case with me i did all above i had to wait more than 2 months they dont care

Here is my story everyone... and believe me, its way more frustrating then it looks. I'm not even exaggerating about any of this.

I have EXTREMELY SEVER issues with services provided by PTCL. I submitted complaint on Friday 13 August 2010 (complaint No. 128) about problem with DSL and IPTV services. At that time phone line was working perfectly. Problem was with DSL which was down to 2048 instead of 4096 and IPTV was not working since last 2 days i.e. 11 August 2010. I registered a complaint with PTCL is what anyone with problem would do.

After long wait and no contact from PTCL customer support, After no work or resolution to my problem from them, I received a call on 15 August, I received an automated call saying "we believe the problem you were facing is fixed"... a complete lie I tell you. My DSL was still on 2048 and IPTV was still not working. I pressed 2 and moved on. This insane activity continued for 2 more days and I kept pressing 2... hoping they would actually do something and fix my issue.

On 17th august another tragedy occurred !!!
Instead of getting these problems fixed, my entire PTCL connection has simply disappeared from PTCL database. My number has vanished from their system. My phone line is completely DOWN and if I try to use automatic complaint feature on 1218, it tells me that phone number is not valid.

WHAT THE HELL IS THIS?

I am paying over 3000 rupees/month to get this pathetic service?

I ask from anyone who is reading this... Who are these people running this million dollar empire we call PTCL. Do they have any idea at all what their customers are going through?

After facing this problem I started finding ways to contact someone who can do something about this, but that someone is probably so much at ease with all the benefits from PTCL, that he doesn't care what we (the customers of PTCL) go through. They get Free Medical for themselves and their whole families, they get good salaries, easy timings to work in, subsidies on services from PTCL (rather free connection and calls), they sit in air conditioned offices, get transport services, automobiles to move them around to get things fixed... they get everything they need... yet, they are sitting somewhere without the knowledge, without the idea of our sufferings.

I can keep typing and my frustration wont end. My problems wont go away. No body will care, as no one has. Yet I write to say "when is this gonna end?" Will someone ever actually work in these Govt. offices or keep earning haraam and feeding their families (maybe not all but most of them are like this).

Will there ever be someone capable to handle these issues or just sell a service and wait till the customer gets so frustrated that he throws everything to their face and finds an alternate?

Please do something you all... please!

Provide some actual customer support here.!!!

Contact me via email if you need to talk to me.
smzed@hotmail.com

i am waiting them since 1 month.
on 1218 everytime i am getting response that our representitive are busy in helping other customers.
one they picked and they were laughing and making joke with each other but they did not talk to me.
now i called other numbers and they are saying we can't do any thing just call 1218.
what is solution? i pay bill on time and what the hell of this happining?

@Ali Raza

Post your complaint on:
http://ptcl.com.pk/contactusc.php?NID=107

I got response from a Lahore number, some female asked me about the problem on hand and promised to do something about it.

2 days have passed but problem still persists though.

please set telephone tune tele phone tune no available

Facing same problem as mentioned above.....

i am wait last 2month can facing problem not resolive

Yes same problem with me my internet dead from last two months but sending bills properly i even paid two months bill but not get any service. Very poor service if we registered complain at help line. Line man do himself attach their set and press 0 to ok no complain. so this is not good. Total cheating.

naveed akhtar sb pls contact me immediately if u need help regarding ur complaint. i will help u. contact no: 0321-5854417 or email: tahirmueen@gmail.com, tahirmueen@brain.net.pk i will help u pls contact me as soon as possible. thank u

meri problam hai ka bhut si web site erar hai kabi b a c problam nhi howi hai yeh brobame solve ki jay mera no per plz main is waqt 3 conection lagay howa hai majbooran mujhay cervice change na karni parhjay so plz meri reqwest per furi ture per kame liya jay mera no hai 02132354822

sohail sb aoa pls send ur complaint at: tahirmueen@gmail.com if u need any help. thank u.