Ptcl Broadband Complaints - Who will help us
Ptcl Broadband
View All Ptcl Broadband Complaints 09 Apr, 2010 By Dr TAsleem KhanWho will help us
Hi Sir/Madam
My Name is Dr Tasleem Khan from Hazar Khawani Peshawar.
My village Hazar Khani is surrounded by 4 Ptcl Exchanges, Peshawar City Exchange, GT Road exchange, Kohat Road exchange and Surri zai exchange,
My village half is under control of Surri Zai exchange and half of under City exchnage, Both exchanges are having Broadband facilities but still in my village having no Broadband (DSL) facility.
I have a meeting with GM Peshawar he allowed me 1000 meter U.G cable but up till now there is no work on that.
Ternab Form which is 25 KM far from Pesawar city having DSL.
Surri Zai 8 KM from Peshawar City having that facility.
My village is just one and half KM from Peshawar having No DSL, There are 400 Families in my Village all the famill are educated need DSL facility but there is no responce to my village.
I have twice complaits on 080080800 but they are sillence,
I have twice complaints on 1236 but (-ve) reply, So now i think this is Great Pakistan, Which have nothing for us, No quick work here.
Just add your complaints and sleep.
The GT Road DP is just 300 meters farr from my village i have talk on that as well but who will do that.
So i requist you to please help us as soon as possible.
I have the Name of those persons which i have talk about this problem but they make me angree, Sham on us that we are Pakistani.
I am talking with officers from the last 3 months, one says that is not my job go to the others, others says this is very difficult go to that person what does it mean.
I have tolled them if you peoples are demanding for money please tell me clearly.
So you please if can help us, so i will be thank full to you.
The GM Peshawar is a very nice person, but one of the officer which is the ED of the Kohat Road exchange he is not taking any intrust in my case.
If you need the Names of that officers i will give you any time.
please help us bcz i am giving you writenly that there are hundreds of connection for DSL which they have need urgently.
Thanks
Dr Tasleem Khan,
0092-3005923964.
More PTCL BROADBAND complaints
i am dsl user and i have high noise in my phone line and many times i have complain but nobody contact with me please help me i will be thankful to you.
041-8715141 my number
plz help me
Here is my story everyone... and believe me, its way more frustrating then it looks. I'm not even exaggerating about any of this.
I have EXTREMELY SEVER issues with services provided by PTCL. I submitted complaint on Friday 13 August 2010 (complaint No. 128) about problem with DSL and IPTV services. At that time phone line was working perfectly. Problem was with DSL which was down to 2048 instead of 4096 and IPTV was not working since last 2 days i.e. 11 August 2010. I registered a complaint with PTCL is what anyone with problem would do.
After long wait and no contact from PTCL customer support, After no work or resolution to my problem from them, I received a call on 15 August, I received an automated call saying "we believe the problem you were facing is fixed"... a complete lie I tell you. My DSL was still on 2048 and IPTV was still not working. I pressed 2 and moved on. This insane activity continued for 2 more days and I kept pressing 2... hoping they would actually do something and fix my issue.
On 17th august another tragedy occurred !!!
Instead of getting these problems fixed, my entire PTCL connection has simply disappeared from PTCL database. My number has vanished from their system. My phone line is completely DOWN and if I try to use automatic complaint feature on 1218, it tells me that phone number is not valid.
WHAT THE HELL IS THIS?
I am paying over 3000 rupees/month to get this pathetic service?
I ask from anyone who is reading this... Who are these people running this million dollar empire we call PTCL. Do they have any idea at all what their customers are going through?
After facing this problem I started finding ways to contact someone who can do something about this, but that someone is probably so much at ease with all the benefits from PTCL, that he doesn't care what we (the customers of PTCL) go through. They get Free Medical for themselves and their whole families, they get good salaries, easy timings to work in, subsidies on services from PTCL (rather free connection and calls), they sit in air conditioned offices, get transport services, automobiles to move them around to get things fixed... they get everything they need... yet, they are sitting somewhere without the knowledge, without the idea of our sufferings.
I can keep typing and my frustration wont end. My problems wont go away. No body will care, as no one has. Yet I write to say "when is this gonna end?" Will someone ever actually work in these Govt. offices or keep earning haraam and feeding their families (maybe not all but most of them are like this).
Will there ever be someone capable to handle these issues or just sell a service and wait till the customer gets so frustrated that he throws everything to their face and finds an alternate?
Please do something you all... please!
Provide some actual customer support here.!!!
Contact me via email if you need to talk to me.
smzed@hotmail.com
dsl nai chalta hai q
