PTCL Complaints - DSL Not Working

please take action against my complaint, my dsl service is not working properly, and i register mt complain since last few days but still no body visit here for look into matter, still here in thatta is not taking any responsibility of that, also 1218 reply me that your matter shall resolve in 24 hours but this is the 4th day, we are thinking about change your net work if your concern staff not consider our complains my phone no is 0298550330.i hope you will take action against my complaint

sir kindly take action against my complaint, my dsl service is not working properly, and i register mt complain since last few days but still no body visit here for look into matter, still here in Gujranwala is not taking any responsibility of that, also 1218 reply me that your matter shall resolve in 24 hours , we are thinking about change your net work if your concern staff not consider our complains my phone no is 0554242533.i hope you will take action against my complaint