PTCL Complaints - Excess charges in DSL bill against number.0563877667

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Excess charges in DSL bill against number.0563877667

i am using 2mb package,which charges isRs. 1000, but me received excess charges Rs,1096.plz correct my bill and return these excess charges to me.
thanx.
kashif.

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Select t.topic_id, t.topic_title, t.company_name, p.post_attitude,SUM(IF(p.post_attitude='Agree',1,0)) AS a, SUM(IF(p.post_attitude='Disagree',1,0)) AS d,(SUM(IF(p.post_attitude='Agree',1,0))-SUM(IF(p.post_attitude='Disagree',1,0))) r from bb_topics t inner join bb_posts p on t.topic_id = p.topic_id where t.topic_status=0 and p.post_status=0 and DATEDIFF(curdate(),t.topic_start_time)<31 group by t.topic_id having a > 0 order by r desc limit 0 ,4

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SELECT t.topic_id, t.company_name,t.topic_title,count(p.topic_id)-1 as poster FROM bb_topics t inner join bb_posts p on p.topic_id=t.topic_id where t.topic_status=0 and DATEDIFF(curdate(),t.topic_start_time)<31 group by p.topic_id order by poster desc limit 0,4