PTCL Karachi Complaints - Phone Line tempering & non-receipt of Original Bills

PTCL Karachi

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Phone Line tempering & non-receipt of Original Bills

Dear Sir,
We are very much disappointed with PTCL Customer Service Center, Nazimabad, Karachi and Complaint Cell (1218) for the following reasons:
1. That we are not receiving Original Bill for last 5 months
2. That we are paying bills on duplicate copy.
3. That the Bill for the month of August was generated on 04.09.2018
4. That we paid Bill on 15.09.2018 on duplicate copy. (Complaint lodged)
5. That we received Original Bill of August on 22.09.2018.
6. That on receipt of original Bill it was pointed out that 6 other calls of 25 (M) are made from our telephone line to local # 02138688755.
7. That the Customer Service Centre confirmed that # 02138688755 is new complaint number
of K’Electric.
8. That neither we know this new number nor we lodged any complaint to K’Electric.
9. That on receipt of original bill it is disclosed that our telephone line is being tempered mischievously.
10. That we tried to lodge complaint in Customer Service centre, Nazimabad, Karachi they refused saying that the complaint shall be lodged through # 1218
11. That we now at about 2300 hrs today tried to lodge complaint through 1218 they refused saying that the complaint shall be lodged by Billing Department.

We could not understand where we should go to knock the doors despite wandering here and there.

We request you to kindly look into the matter and settle following issues:
1. Please warn Line-man to remove tempering immediately.
2. Please adjust the amount Rs. 50/- of other charges in next month’s Bill of Sept 2018.
3. Please also warn Courier to deliver original Bill at our residence before 10th of every month to verify whether the line is being tempered again or not.

Waiting for your proper and positive response.

Thanks & b/regards
Athar Ali Khan
PTCL #: 36644698 Cell #: 03062962350
R-66 Block-E, Adj Ashraf Masjid,
North Nazimabad, Karachi-74700
Email: atharalikhan01@gmail.com

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