PTCL Smart TV Complaints - Hidden Charges on the name of VOD (Video On Deman)

PTCL Smart TV

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Hidden Charges on the name of VOD (Video On Deman)

Dear PTCL Customer,
This is to inform you that your ( IPTV ) complaint related to ( Wrong VOD Billing ) against Service Number: 0514261423 has been successfully registered. Your complaint number is ( 60 ).
We are sorry for the inconvenience caused to you. Our customer representative shall contact you soon to resolve the complaint.
Thank you for your patience. You may also track your complaint by visiting http://ptcl.com.pk/ComplaintStatus

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I am victim of hidden charges imposed by PTCL on the name of VOD (video on deman) in their Service PTCL Smart TV. Usually, they sent the details of every single call made from Phone but in this case, they have charged me 600 plus and i can't find the reason. They have wasted my several hours on phone but didn't get any success. Their billing department locked complaint number 68 and after couple of days they closed it with this comment "Your bill cannot be adjusted". Their customer representatives are telling me that you have signed and agreed and we are not bound to tell you the detail of Charging. This was my first month of billing that's why i am worried, they might charge me again in coming months.
Customer should be informed about the billing, this seems hidden charging PTCL is imposing on Smart TV Customers.

Yes, I agree with Ahsan.

pls send complaint at: tahirmueen@gmail.com for immediate help

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