PTCL Complaints - Speed is very slow

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Speed is very slow

with ref to captioned matter I would like to draw attention of PTCL authorites that every day I make complaint regarding the speed of net some time net is going very slow & we wait for net when we comlaint with concer PTCl OR 118 they says we have noted your complained but next day the situation is same In response they says enhance the capicity of net If you have 4 MB than buy 5 MB I think this not the solution of Problem

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