Standard Chartered Bank, Pakistan. Complaints - Bad banking / incompetent staff

I hope you can get justice, I recently opened an account with SCB and i might need similar statements in a while, you've scared me.

I wish you good luck. May Allah SWT help you.

It seems SCB stands for non-Standard Corrupt Bank.

I have had horrible experiences dealing with them where the issue was only 'resolved' when I surrendered or else I complained again and again (and used some contacts inside SCB to get justice).

But injustice is the norm at Land of the Crooks... SCB has not not upheld higher standards and has merely adapted to local standards of ethics! ;)

They are 'desi goras' rather 'GHORAS' who are trying to run a so called good and reputed bank in Pakistan. The system of Standard Chartered Bank in Pakistan is managed by non professional and incompetent staff. I have many bad experiences in this regard and have my empathy with you for losing your visa.
Some interesting facts about their local operations are:
+Their frontline staff is not equiped with basic product/service information
+They never call you back after they say 'we will call you back in 5 minutes'
+When they send any proposal, request, form to the head office, it gets lost and they don't bother to locate it, instead you are forced to generate another request/form for the relocation of old one.
+When you sign the paper and they give you acknowledgement, they refuse to abide by the same for many reasons....'it is not possible in this way' is the most commonly used by them.
+When you register a complaint by email at 'askus@..." you always get a reply with auto format that has no name and phone number of the person replying you.
+You cannot locate their department heads with 'straight fingers' in case of need/trouble/urgency.
+Their bosses have a threatening and chasing style of mangement and their front line and middle line employees are quite afraid of contacting their heads and this causes the real trouble.

This is just the TIP of iceberg..... Beware of their ignorance,incompetence,and non-professional working.

Shafqat Jilani
BizShip@gmail.com
www.BizShip.com
+92 321 783 5515

SCB is fast becoming one of the worst banks operating in Pakistan nowadays. I had an outstanding loan with Union Bank. After the merger of SCB and Union bank, SCB automatically deducted the loan amount fron my SCB account; even tho the original loan was from Union.
It was only after threatening them in writing that I would take my complaint to the State Bank and The Wafaqi Mohtasib, that they grudgingly gave the money back. The whole process took three months.
SO my advise would be to complain to the State Bank of Pakistan. Complaint procedure is on their web-site. Approaching the Wafaqi Mohtasib is also a great idea as all these banks are terrified of both the State bank and teh WM...

My organizatio is maintianig Huge balance with this non-standard bank since 2006!
Only because Union Bank was acquired by SCB.

Prior to this, my organization explicitly moved all accounts from SCB to Union Bank in 2003.

Mr. Jilani's observations are absolutely true and genuine to a 100%

I also searched whole net to find CEO of SCB but no luck!
I wrote to ask.us@... for email address of CEO SCB, the first lady responded "If you cite your reason to contact him; we will provide you his email address" where as when I wrote back all the story to ask.us@ ... in returning email; to my surprize another person responded with word "sorry; we are unable to provide email address of CEO due to our policies" ... Dammmn, two person do not know company policies on providing email address of CEO!

Some how I obtained CEO's email address and wrote him that I want to meet you for 20 min only realizing his nature of job. I sent this email with "Return receipt" request... Very next day he read my email but did not bother to respond. After a few days I once again wrote him for the reason; also stated that I am receiving your read-receipts in my inbox.
Alas but no response!!!!

But after writing that last email, I recieved his PA's call, assuring me of returning call in a day... he did not reverted back! I call his PA back; but he was reluctant to speak about any matter... what a waste of energies!

And now after serving them several legal letters through my lawyer, I got quite harasing responses for which I decided to file this case against SCB in SHC. For which I am absolutely shure that they will be at the looser end.

When my lawer called their legal head in my presense from his office; the other guy (Legal head SCB) refused to apologise and refused to compansate matter amicabily; the reaso he gave; "Go ahead; let me see if you get anywhere in next 10years"

This is disgusting for court systems as well as to me.

They enjoying the "Delayed" justicel and are practicing it well with their customers.

But I will never deter and never retire from my legal right of acquiring "justice", be it another 100 years.

Asif Ali

Friends, if you are in Lahore, try the Consumer Court. Yes, it has the jurisdiction and, unlike the usual Civil Court, it takes swift action.

@Syed Imad:

It is most unfortunate that I live in Karach where no such services are availalbe to general public and consumer in particular even though this is part of the same country.

I wish and hope that such service be introduced throught Pakistan.

Asif Ali

Yes, it is only in the Punjab that these courts have been established. Unfortunately, due to being a new concept, not many people here are aware as to when and how to resort to the Consumer Court.

The best thing is that entities--- for instance, SCB--- can now be made to perform their responsibilities the way they are obliged to perform them. The Court also awards damages to plaintiffs who have suffered any loss.

Syed Imad-ud-Din Asad
[LL.M. (Harvard); Advocate, High Court]
syed_asad@post.harvard.edu

I have been cheated by the branch manager and staff of SCB they understand that i am living abroad and in one year just 1 time i am comming to pakistan and sometimes 2 years 1 time so they push me to take insurrance policy for almost 170000Rs. and now it is 5 months i didnot receiev any policy and after many calls to bank i got one policy but all the names and mistaken the spellings are wrong mine as well as benificiary, so what we can expect from SCB i think really it is Non Standard corrupt bank, also i am writing mails for complain but still unknow emails i am receiving asking me to provide moor details of my case.........................

Leaving griverences with SCB apart, see how the British High Comission in Islamabad is treating its customers and that too after spending hard earned PKR 100,000/- on HSMP Application:

(I wrote to British High Comission)

Dear Visqry2.Islamabad@fco.gov.uk:

I fully understand and have knowledge of standard procedures for filing EC application.
Please understand that I did not requested to re-consider my application in my previous email.

I disparately need the document (Bank Statement) which was submitted with EC application through Gerry's to BHC Islamabad in August 2008.
This document is vital as I have filed a suite (#XYZ/2009) against SCB in the Sindh High Court at Karachi, kindly consider my request to support truth.

I have filed this suite against SCB (Standard Chartered Bank) in the general awareness and interest of public.

BHC may kindly send me copy of failing document via following means:
1. Courier
2. Fax
3. Scan and Email

(Response from British High Comission)
Dear Mr Asif Ali

Re : 155NNNN

Thank you for writing to us .

This is to inform you that since your bank statement was found as non-genuine when checked therefore it can't be returned. You may request another copy from the bank manager.

Regards

The SCB (Scamming Corrupt Bank) people think being a multi national bank they can rip off the consumers' right in Pakistan and threaten or harass them. The most incompetent staff with the bank is sitting at their call centers recovering the credit card and loan amount, who would scare your pants off. Now the most easiest and cheapest way to achieve their goals is to use the service of whores in the form of incompetent girls who would misbehave to the level that you might regret for one moment that you only thought you were polite because she was a female. Do not even think like that. That's my advice to you people. They are the worst hookers and you should not dare show any mercy towards their tender voice. I had to deal and brush off one nuisance when she was so horribly stubborn that she thought she would talk in any manner she wanted by continuously kept on calling on my cell phone. I think the people who hire them or head of those departments need to be blamed since they never give the lower staff an essential training as to how they should speak to their customers or may be they give such trainings, on the other hand, that they are given assurance they are covered even if they mistreat or become rude to their customers.

poor banking vry uncopretive staff,m submitted rqs from 12days for cancled scb card but still this appli under procces vry lezzy

Ah!!!! Lack of consumer courts. And, Supreme Court or even your Lawyer can help you in getting statement back from British high commission.

Yes,I totally agree with this.SCB service is very poor

***Deleted. Use of foul language.***

SCB sucks Big time ... Only yesterday they refuse to do receive / accept communication saying that they donot have the police to receive BTF Balance Transfer Facility request from other banks. One of our customer wants his existing loan in SCB transfered to our bank is refused to so and they are using unprofessional techniques to hold on to their customer ( by simpling ignoring to acknowledge our bank to bank request.

I;ll fully endorse Asif please and Yes Standard Chartered Bank, Pakistan. is Bad banking with incompetent staff

I agree with the harrrasing thing ! I got a Credit Card from that bank which i never applied. ONly once their representative marketed me . when I got the card I returned them saying that I dont need that card. but after some days I received a bill with credit card charges. I again contacted the manager and he assured me that those charges would be waived / cancelled.

but that never happened and I knew it after some years when I went for a loan in another bank they told me that your CIB is showing a default. and after that its a long story ... and in the end I had to pay them six thousand ... for nothing ... just for keeping an accout with them.... after making that payment for false credit card bill... I had to wait for two months in order to get my record clear. they are really abusing customers through that CIB thing.

damn slow processing at Khyaban-e-Itehad branch

Just recently, i got my first salary check. On a Saturday (which is off for me), I happily went to the bank and deposited my salary check in my account at SCB. By the way, I have been holding an account at SCB since 2001.
On a sunday evening, I visit their ATM machine of SCB near my house- after the processing, the ATM displayed "Access Denied; process is not possible". Keeping the day being Sunday in my mind, I started thinking the ATM machine must have been out of cash as saturday night was a night ago. Anyways, i visited another branch of SCB, and the same response occured again- this time, I got so humiliated that picked up their complaint telephone, and directly called their customer service department.
My ATM card has a life-time validity, as it mentions 99/99 at the end. Now, what I got of a response from the Customer Service department that this card has expired 4 months ago. I said, "how come? my card mentios 99/99, which means it's valid for lifetime". He representative replies, "Sir, we have upgraded the ATM system 2 months back". I asked, "Don't you think it's part of your job to inform your customers either through mails, emails, direct calls (on landline or cell phones) about this update thingy????".
Anyways, to shorten the story, I am very dissatisfied from the services provided by SCB. If they keep providing this quality of services to its clients, I am sure Standard Chartered Bank will soon abolish and become a history in Pakistan.
I hope any staff of Standard Chartered Bank reads this comment of mine, and if he/she is faithful and sincere, would resign from working in a highly dis-organized and dis-appointing bank (SCB) in Pakistan.
By the way, I am still trying to resolve my issue with the SCB branch and the Head Office, but there seems to be no- one to listen and complete for what I am asking for.
The objective of writing up on this portal is just to burst out my frustration from SCB- imagine, a person getting his 1st salary, and is bound of not having it due to the above mentioned reasons!!!!!! Shame on SCB.

Good luck Asif and dont loose patience at any stage. This is one of the most pathetic banks i have ever seen.

Today, I went to SCB to withdraw cash. By mistake I have written the amount and account title against Payee on cheque. Now see what the person sitting on counter (awais iftikhar written on his chest) said, "Sorry you need to fill another cheque". I told him that its my own account and I have my original ID with me and I can also provide them verifications, but he said "Its not our policy" and started talking to the person next to me. wata customer relationship...............:)
But an emplyee girl resolved my problem by managing it through another counter.

@Salman and all

Thanks for keeping my sprits high.
I am amazed to see what SCB has been doing to its valued cutomer base!
My sympaties with all the sufferers of of this financial institutuin of global repute.

Kepp this thread alive by posting grieverences and I shall post it to CEO SCB shortly.

OR BoltaConsumer.com may forward this thread to badar.kazmi @ sc.com / badar.kazmi @ standardschartered.com (spaces in right and left of @ are intentional to avoid email collecting crawlers)

A united powerful consumer rules.

Regards

Asif Ali

it is good company

throw grenades into the branch in question

@Miss Hira

If she is real at all... what do you know about the company? We are talking about a bank here (and a bank is NOT usually referred to as a company even in the banks own legal fine print docs etc). UNLESS you were talking about what a good company the execs at SBC give you... ;) hehehe

@Mehr Sultan

Lol! What about the rest of banks? They are not very much better either....

@Rest

Please do not be impressed by the bank branches layout or staff dressing... what we are concerned about is the quality of service it provides to its customers. Here SCB is like other banks and may be even worse. The only bank I have yet discovered to have higher standards is HSBC.

Well,

I agree to all negative feedback to this bank. I have a company account with this bank. Since the date of opening an account they have been creating reasons to frustrate us. I am so glad I didn't need documents from SCB to file my UK visa like Asif Ali, when I applied for UK visa, my account was with Habib Metropolitan. Mostly the staff of HMB is Memon, but they are mostly well behaved with clients.

First, SCB staff member, named Zubair (dont remember last name), asked me to deposit a 150k within 12 hours. he called me on my cell at 5.30pm evening and asks for a 150k deposit by 11am next morning and the month was Ramzan. No matter if I have that much money or not. But can someone just arrange and deposit that amount by 11am morning???
The reason for this urgency he said that my account was approved on 29th Sep. and the next day was end of Septemeber. So, is it my fault when they approve my account? I refused and just said do whatever you have to then I will see. they just deduct 50 bucks from my account for low balance from their limit.

2ndly, cheque book sent to Bahadurabad branch and I opened the account in Dadex House, Sh-Faisal branch.. Isn't it funny? then they told me to go Bahadurabad and collect my cheque book.

I personally went to bank again (I usually don't go to banks for except once to open the account) and asked Zubair about the cheque book and told him to get me the cheque book here ofcourse I opened the account in Dadex house so why should I go Bahadurbad to collect. So his words were "Mr. Ali, you are irritating me. I can't handle you." and so what, I started to shout loudly in the bank and the whole staff, mid level and customer got around me. Finally that ediot, unprofessional Zubair had to apologize from me. because I clearly said to close the account at the same time because of this bastard. Yes, I abused that person in front of everyone.

in the last 10 months, I have so many frustrating moments with this bank which I can't write here ofcourse.

So my friends, the moral of the story is, here nothing works being polite, you have to be tough and abusive to handle these bullshit people.

Dear Mr. Muddassar Amin:

Please contact me at my email zaheer108@gmail.com. I may have a useful info for you regarding union bank loan.

Regards
Zaheer

Friends; I had complaint same as Muddasar Amin & it took fifteen months to take back my money only after intervention of SBP. Anybody having outstanding loan of union bank may contact me, I may have a useful info for him/her.

i need to open my bank account in pakistan standard Chartered lahore

@Nadeem:

Where and how can salute you?
Please accept a medal of Honor from me in advance.

Asif Ali

@Asif Ali,

Lol... very funny reply...

SCB branches should either need to shut down or their staff should take a complete professional training from some other banks like HMB or MCB..

Very Bad Servce ...

Agreeeeeeeeeeeeeeeeeeeeeeeeeeeeeedd

SCB sucks world wide:

http://mizu-kioku.net/2008/06/the-reason-why-standard-charte.html
http://www.consumercomplaints.in/bycompany/standard-chartered-bank-a12412.html
http://www.complaintsboard.com/complaints/standard-chartered-bank-c51555/page/1.html

May be its their international policy to create the worst Standards in banking! ;)

They applied Rs.600 charges for no reason on my account on 1st August 2009. When I called them and asked what's that, the guy said its bcoz my balance went lower than 30 in July so it deducted Rs.50 per transaction, there was no policy like this earlier but they do not care to notify the customer of their policy changes....

this is a bullshit bank I must say.

Just recently our whole company's employees' accounts were deducted by Rs585 citing "Debit card annual charges" in statements.

My organization is struggling to revert the charges but all in vein since last two months!

We have 130+ employee salaray accounts in this non-sense bank, from peopn to CEO.

Imagine an amount of Rupees 76050 charged in one chunk!

Not having consumer courts in Sindh is making such businesses a gold shop having no accountability.

May God bless us and save us from curse of this bank's ever changing policies and unprofessional staff.

Asif Ali

They charged my account by Rs.650 in end start of July for no reason. I called on the call center and the guy said that their policy is now changed to deduct Rs.50 per transaction if the balance is gone below Rs.30,000. I had no idea if these bastards are going to do that. This fucking bank changes the policy and does not care to send a notification to its customers of the policy being changed. This is a global rule for any business. If a company or business changes its policy anytime in its life, it must notify all of its customers no matter if the customer is still in business or not. All I did is opened a new bank account in HMB and left this bullshit as it is.

My goodness...I've just applied for a company account at SCB last week and all these posts tend to haunt me. I'd primarily be receiving payments from foreign sources and now I'm getting worried.
What would you say about Barclays? Has anyone ever had dealings with them? (regarding inward Telegraphic Transfers, mainly)

@J

I do not know about Barclays, but Habib Metropolitan Bank is what I use for my foreign remittance always. I get funds from USA and UK within max 3 days.

You can use any bank with good reputation, but beware from SCB, this bank is ridiculous

Thanks Ali.
I had to call SCB today to inquire about my account and I was told to visit the manager over there. It's been 10 days now. This doesn't look good.

@J,
Yes, they will take such long time, then suddenly once a day, they will cal you and ask to deposit a huge sum of money saying your account is approved and you need to deposit like 150K or 200K of money immediately or your account will be deducted by their charges. they have a big list of charges to deduct from you without your intention. better be away from them.

man they are shittiest bank on the face of this earth , they have been charging me finance charges and god knows what delays charges on my credit card that i have cancelled 4 months ago , and not giving straight answer , now yesterday i got a letter threatened of being put into eCIB and my credit rating can go black listed , is there an end to this?

i heard banking mohtasib can file a case for us , lets do this this is mental distress and if i get into eCIB all other banks will dissapprove of my credit listings.

OMG - i just recieved a call from Mr Badar Kazmi's office , and they are looking into my issue and told me all extra charges have been reversed and i would be getting an appology letter and we hope you continue your business with us.

guess copying Mr Badar Kazmi worked and i also complained on SBP website , i got a reply from them they are also taking this up with SCB.

i suggest you guys also do the same. As per the assistant guy he said we need write notes and give this to badar kazmi as we have been asked for a report on the issue - this was a sign of relief.

Dear Faisal Qamar:

Congratulations for a receiving a positive response from SCBL instead of yet anotner more harassing call and/or letter.

My organization's new managmement has taken my case more than just serious and going take up this issue with SCBL and BHC.

Most probabily our new CEO is going to shift our account to some other better bank.

My case is still pending hearing in Sindh Hicourt. Awaiting justice through legal means.

My wishes and prayers for all who do business with SCBL Pakistan.

Regards

Asif Ali

SCB Pakistan has possibly the worst customer service of any bank in Pakistan. I stopped using my account a long time back but incidental wanted to get an old bank statement from them. It has been 10 days now and there system is down.

Good luck with the case.

Hello I am new victim of these cheaters and I am also planing to sue these guys, they all are cheaters and could someone please tell me that what are my chances, If I am able to invlove some Lawyers, they have cheated on........

What are your grievences Sajjad. I may be helpful.

They have cheated on me over phone, there was a disputed card and they offered me a settlement on it, I was un-aware of the procedure for settlement so the guy from recovery branch took advantage out of it, the story goes something like this ,
I was called by the guy and his manager both spoke with me over the phone, they pitched me for 50% waive off, I demanded more so they reduced it further, so I asked the guy to send me a letter about the conversation or agreement he stated that " We do not send a letter or something like an agreement before you complete the payment " ( this was a miss-led ) which I came to know later on that they issue before settlment,When I completed the payment in july and called the same guy and asked him for the letter which he was suppose to send me, he said ( this will take about 15 days to send you the letter ) its been 3 months he did not send in and I was unable to check it or follow up on due to my busy schedule, but on Oct 30, they have deducted my account without an information, when I inquired they said I owe them ????? WHAT ???? when I toild them they said they do not have a written agreement,,, I went to the manager in Islamabad, they put me on a run around for over a week now, and I am not sure what is my position I have decied to take this in court, all I am trying is to get the official recordings from cell company,,,,,
and this guy and manager who they have cheated on me are in Karachi branch,,,damn this bank sucks,,,,
I'd like to mention that, those guys are not answering my calls now, and the account from which they have deducted money, has nothing to do with the credit card, because this was a new account and the dispute was before opening this account.....I need suggestion ......I will appreciate your help.

.

@Sajjad, Bank Mohtasib should be able to help you. Find their location where ever you live and provide the complete details. This bank is super bullshit.

Sajjad, visit www.bankingmohtasib.gov.pk and download complaint form. I had a similiar complaint and my case is under investigation of the mohtasib.

It has been almost 8 months since I submitted my patetion in SHC; to this date my lawyer is unable make even a single hearing!

This is how our justice system works (including lawyers)

SCB has side lined and do not respond to me as they know that it is a burried case like many millions.

But I will never deter and fight legal war till I am alive by the blessings of Allah Almighty.

Regards

Asif Ali

Hey people, what I am thinking here, that why shall we not go an approach to higher authorities in a group, we can goto supreme court for justice, lets have some numbers and go to even the SCB office and kick their ass.......people here in country listen to people who have power, I SWEAR UPON ALLAH IF I MEET THE GUY WHO CHEATED ME, I WILL BUST HIS ASS AND TAKE HIM TO POLICE STATION INCLUDING HIS MANAGER, wtf man,,,,we shall not give up,,,I am in Islamabad and I need to know how many of you are effected by SCB( sucking bank )

I am totally agree with people who are saying SCB is noprofessional bank in Pakistan. But my comments are little different for SCB, i am very sorry to say SCB is theaf bank, even they will never told us the true, they mostally use to lie with customers.
I want to tell my friends an insidant happend with me. Once i called to SCB for asking my A/C balance, belive me their staff use very bad & dirty language with me. So i cpmplained to their online representive but they dont care about my compalain. I request to people stop banking with SCB.
Ali Chaudhary

I never thought of so much suffering of people on hand of SCBL !
We all are suffering from incompetency and bad banking ethics regarding its cutomers.

I believe that this is hight time to pursue this financial institution of thugs and report State Bank of Pakistan.

Yet I wonder for 17m people of Pakistan who may no knowledge of "boltaconsumer" and their rights being customers of SCBL and being consumer (the bread and butter of businesses)

Regards

Asif Ali

I am in process of negotiating with their heads and waiting for the fair response as PER MY SATISFACTIONS and I have already spoken with State Bank and they said SCB has 45 days to sort my problem else I have told them I can take every legal action to resolve my issue , I do not care it takes me to what stant.....

I have read all the comments. I agree with all of you..Collective action is necessary..I know Asif Ali case thru a friend of mine....I feel sorry for him but Asif Dont give up, and take Syed Imad-ud-Din Asad advice since he is a professipnal lawyer from Harvard Law School. But remember my friends, hit the nail when iron is hot..This is the time.....Advertise in news and TV...The staff at SCB is rude to everyone......They are not bankers but street beggars............. Let me know when you want to take this issue in media. I got strong networking in media

Shan....

I am in I am checking with them via emails, and I have wrote them the final email that ( ask,,,,thingy ) if I do not get a satisfactory answer....but I am always ready.,,,,,i can bring all those paid slips, emails, and complians with me if its taken to media and we shold do this now,,,,,,,,,

I have stopped all my banking with SCB. No more account and neither i m using any of their products. Its one pathetic bank stuffed with goons and filthy mobs.

My salary has been credited in SCB account yesterday it has been done but when I went to ATM for draw amount because I urgently need then it has been blocked by SCB and when called to call centre they failed to give me reason only advised to come at main branch
I am totally fed up about this attitude and already I am facing very hard time from scb regarding ready cash product nd so many threating call already been received
Please help me to spread this to inform state bank about their threat calls

I fully agree with this complain as I was with my husband..when we faced the failure of withdrawl of money we become anxious about that as we were going to buy food items at that time.we have three kids and we are relying on this moneyand alredy facing financial problem.I think this act is illegal as u cannot touch salary account.Isn't this brutal act to block salary account without intimation.one account should be separate from other.the bank is not negotiating with us in our difficult situation as we were paying in past according to the demand of bank.Now a days we are living hand to mouth we need salary by tommorow this unlawful act from ur side should be consider

Pls send to concern of state bank and badar kakmi we are in Karachi
Brgds Sara

My salary has been credited in SCB account yesterday it has been done but when I went to ATM for draw amount because I urgently need then it has been blocked by SCB and when called to call centre they failed to give me reason only advised to come at main branchI am totally fed up about this attitude and already I am facing very hard time from scb regarding ready cash product nd so many threating call already been receivedPlease help me to spread this to inform state bank about their threat calls Posted: 25 Dec, 2009 by Sara Farhan who also agreed with this complaint I fully agree with this complain as I was with my husband..when we faced the failure of withdrawl of money we become anxious about that as we were going to buy food items at that time.we have three kids and we are relying on this moneyand alredy facing financial problem.I think this act is illegal as u cannot touch salary account.Isn't this brutal act to block salary account without intimation.one account should be separate from other.the bank is not negotiating with us in our difficult situation as we were paying in past according to the demand of bank.Now a days we are living hand to mouth we need salary by tommorow this unlawful act from ur side should be consider Posted: 25 Dec, 2009 by Sara Farhan who also agreed with this complaint Pls send to concern of state bank and badar kakmi we are in KarachiBrgds Sara Post your Comment

Yeah like I said that I am in contact with their complaint department/unit via email, and I have provided everything I had, and now I am waiting for their final answer, and I have mentioned them clearly if the matter is not going to be resolved " AS PER MY SATISFACTION" I will take this into print and electronic media and I have no other sollution besides informing my CEO of the company to talk to their higher authorities about SCB cheating miss leading and bad services, and I am quite optimist I will get the corporate account canceled. These people know that my company has a multi million dollar account with them, and what will happen if more then 1000 accounts are going to be waived at once, I will inform you all guys here about my last email and I request SHAN SAEED to please have us email you our personal contact information to approach media.

Please reach out at shan_economist@yahoo.com

with kind regards

shan saeed

Dear All

Thank you for your supporting kind words and helpful updates of atrocities committed to many of you which are far more serious than mine.

My company threshed SCBL consumer banking representatives in my presence and already have withdrawn large chunk of company funds as token of warning to SCBL.

They have gone bit serious in my case but again too much lethargically slow.

@Shan
@Sajjad Haider

Thank you for the support and coordinating efforts.
I shall be writing to you on your given address.

Regards
Asif Ali

Hallo sir,
Sir i just want to ask can i do training in ur bank

@ashu
Of course, you will be more than welcomed to join the party of alikes at http://www.standardchartered.com/careers/?

By the way, this is not a "recruiting" portal of SCBL

Regards
Asif Ali

yes all the complaints are just accurate,

i have got a to pay for my locker, when i had open the locker , even its there duty to inform about he rules, inspite of the fact, and the worst part is they have disclose the someone about my locker, the lady told my friend that she is not paying n so, they have all my no, cell no, home address, still they never contact me. when i got there letter i went many times with all my application that i cant pay now , kindly take on monthly, they didn't respond.

i went many time , sat for hour, they didnt look up to this matter, again they send the same letter, NOW TELL ME HOW TO DEAL THIS PEOPLE.

ITS been 2 years my dues have raised from 20 to 40,000 but they r not helping. i think its better not pay them... this is the barach

HILL PARK, THE HEAD IS GOOF FOR NOTHING.

LADY NAME IS WHO TAKE CARE OF THE LOCKER, HER NAME IS seleha jafer, locker custodian.

branch operation is ARSHAD ALI KHAN,

BOTH r good for nothing, its a great insult.

To
The Chief Executive,
Standard Chartered Bank, Pakistan.

Sub: WRONG TRANSFER OF DEPOSITS
It is stated that a joint current account-LCY on the names of Badar-ul-zaman Khan/Kamran Khan/Imran Khan was opened by me in Standard Chartered Bank which is 01700731001, in Gulberg Branch. The said account was opened in the year 2005 and an amount of Rs.7.800 million was deposited as a first deposit.
It is submitted with grave concern that since 2005, the bank statement was never delieverd on my given home address. In the year 2009 i obtained statement with the kind efforts and guidance of Mr. Kashif, an employee of the said branch. It is regretfully stated that behaviour of rest of the staff including Mr. kirmani who introduced himself as manager of the bank, was not cooperative and ill mannered. I was shocked to see the statement that a sum of Rs.50,000/- (Rupees fifty thousand only) was wrongly transferred to Account No.6066038 on 25.06.2005, which was never asked by me or by my sons, the other joint holders of the account and I was kept totally ignorant about this transaction. When I enquired about this transaction from Mr. Kirmani he behaved very rudely and refused to tell anything saying that the record is not available with his branch and contact the head office for details.
My sons Kamran Khan and Imran Khan are running a well established business of Garments and Shoes in PACE, Gulberg, Lahore. Expecting good services from a renowned and leading bank, I had choiced Standard Chartered Bank for opening an account. Due to my business and other domestic activities I could not check the details of my account. Besides, I had a sound and blind confidenc on the authorities of this great bank. However, I am really upset on this humiliation and wrong transfer of my deposits.
It is requested that the matter may kindly be looked into by your goodself and my amount of Rs.50,000/- be transferred back to my account and the staff of the said branch specially Mr. Kirmani be asked to behave properly and decently with the clients.
Looking for a positive response from your goodself.

Badar-ul-Zaman Khan
470-G, Gulshan-e-Ravi, Lahore
Cell No.03004445123
 

To
The Chief Executive,
Standard Chartered Bank, Pakistan.

Sub: BILLING OF NO-ACTIVATED CREDIT CARDS NUMBERS 4289211700150243 AND 5452491586449491.
It is stated that a representative came to my house in the year 2006 and offered me to avail Master and Visa Cards. I asked whether I have to pay the bill of these cards in case I don’t use these cards or otherwise?. He replied that only the bill will have to be paid on the usage of these cards and no bill will be sent in case I don’t use these cards.
He collected my bank statement himself from ABL, Gulshan Ravi Branch, Lahore. Later on, I received Master Card and Visa Card with Cheques Book in the end of year 2006 for which I am thankful. I didn’t get these cards activated thinking that only in the hour of emergent requirement I will get them activated. Meanwhile, Miss Lubna from Karachi Office contacted me through Cell No.0322-2260067 and Phone Number 0212450775 and asked me to get the Pay Order from SCB, Tuffail Road Branch, Lahore. I told her that I am going to KSA to perform UMRAH and U.K so at the moment I am unable to get these cards activated. When I returned, Miss Lubna again contacted me and asked to get Pay Order. I replied that I don’t need this amount, however, if Bank gives me a heavy amount for investment in my business then I may think about it. She didn’t reply. It is pertinent to mention here that despite the fact neither I get activated these cards nor I drew any amount through these credit cards or used these cards to purchase anything, the bills were sent to me for payment. I enquired many times that for what I should pay these bills, however, if there are any charges for obtaining these credit cards then I may pay. It is regretted to mention that a person who introduced himself as Asad from Garden Town Branch, Lahore called me through Phone Number 0425990042 and threatened me that if I don’t pay the bills he will abduct me and will black list me. I asked that I have not got a single penny through these cards then for what purpose you will do so, he replied I will show you how I do this. Later on, Miss Saima from Tuffail Road Branch, Lahore contacted me through Cell Numbers 0301-8436563 & 0301-8436566 and asked me for the payment of these bills. I visited Tuffail Road Branch, Lahore in May, 2009 to see Mr. Muhammad Shoaib Khan, Regional Recovery Head, Consumer Banking Pakistan twice. My name and signature can be seen in the register there. On the first visit neither Miss Saima nor Mr. Shoaib were available there. On the second attempt on another day I went to the cabin of Mr. Shoaib who very rudely asked me to wait outside the cabin as he is busy in a meeting. I waited for hours but neither had he called me nor did he come to me. After a long wait I returned. On 21st May, 2009 when I was at bed rest after having operated my eye, Miss Saima contacted me and asked me to attend Tuffail Road Branch immediately, I told her that doctors have advised me bed rest as I have gone through the operation of my eyes and have bandage on my eyes. But she said that I was telling a lie and asked to follow her instructions in any case.
Today on 05.01.2010 once again a call was made at my Land Line Number. My wife attended the call, the female speaker on the other side enquired about me. My wife told that at the moment Mr. Bandar ul Zaman Khan is out of the house, however, the caller behaved ill mannerly and called my wife a liar.
It is added that my sons and I are businessmen and there are several credit cards, of various banks including SCB, at the disposal of my sons they use these cards and pay bills accordingly and no complaints have ever been made against them regarding the payment of bills. It is the first chance that I was given these credit cards by the SCB and now I find myself in miserable conditions. I have a clean and sound business record. Never ever a complaint apropos payment has been registered against me.
In the wake of foregoing, I request that details of bills for which I am being threatened and tortured since long may kindly be provided to me. If there are certain charges against the issuance of these credit cards I will pay those dues. Furthermore the staff of the SCB may be directed to avoid this harassment.

Badar-ul-Zaman Khan
470-G, Gulshan-e-Ravi, Lahore
Cell No.03004445123

@Badar-ul-Zaman Khan
Bro I have text on your number as well, as I was reading your complain, this is a public forum where we only share and gain from experience, we all are victims of SCB ( Sucking Customer Blood ), I would suggest you to only share the complian and you will be guided properly by all the participants, its pretty unsafe to give your personal banking details over the internet in a public forum.
Well as for as my case is concern I have taken this to State Bank of Pakistan as the whole process by SCB was a piece of shit, and I am sure we put a united effort we can even kick this shitty bank out of country
Sajjad Hyder

Sorry my previous comment was supposed to be agreed, I did not click the right option.
My bad.....

Sajjad

Oh man o Man.
Reading all this i am terrified. I have also an account in SCB. But never faced such things. And i hope they will try to solve your problems and will do better in future.
Don't know what happened to an Organization when they start operation in Pakistan.
Well any ways hope for better.

well i also made the same mistake as sajjad did.

thankful to you all that u have agreed with me. thanks too for telling me that im not suppose to give my details.

yes i agree with Sajjad hyeder , together we join hand n make them go out of our country.
this is not all, in every thing if we join hand, we can really make miracles. STB is the worst bank i have ever exprienced, i have acc in local banks they are much better. Lets please stand together to shake them,

regards.

Please send your complains to Group CEO of Standard Chartered Bank in London

Peter Sands

peter.sands@sc.com

I have forwarded my complain to him and got the response from relevant people in quick time....All Bank staff is rude to clients which is the trademark of Standard Chartered Bank in Pakistan..I think the bank needs to straightened up its service otherwise clients are getting ruthless..Supreme Court is another alternative to register your complain.....

Regards,

Shan Saeed

we must launch this complain together, this the only way we can show that REALLY POWER IS PUBLIC NOT THEM.

it due to us they r here, if they are exposed in media, they have no way out , but just to ran away from here.

regards
khas

i was ex empolyee of scb. that bank just like a jail . my social life was totall spoil and senior are so badlly behaviour with junior and scb just like a bar there is only ''show sha'' we must boycott of scb

Dear Asif Ali,

I had been refused for student visa and got a 2 year ban by Canadian Imigiration office to apply for any kind of Canadian visa due to this bitch bank. and reason is same as yours bro.

Muhammad Shoaib Azim

@ Shoaib Azim

I am very sorry to hear yet another non sense on part of SCB!
Please join hands to get this issue resolved.
Do write to Mr. Peter Stands (peter.sands@sc.com) about your case as Mr. Shan has suggested.

Consider to call uopn SBP and Banking Mohtsib.

Keep this list updated with your outcome.

Kind regards

Asif Ali

asallam,my friends work at scb,they all just moved over from another bank and i was happy with their previous service so i also moved to their new bank,i deposited a lot of money in their bank and a few day later in my statement i noticed,cheque book rs500,atm card rs450,service charge rs50,another atm charge rs420,and to really piss me off a atm yearly membership fee rs 850,all my scb friends never once mentioned any of these charges,ive been living in pak for a few years and only now found out how dis~honest they are and they will say anything to please u untill they get ur accoubt....i also went to hmb and querry about a account the clerk told me that their was no tax or zakat,on openin the acc and being cornerd he told ne their was tax n zakat to pay...pakistan zindabad.......

When ever I try to log in SCB online banking the message comes can not find server pl try to improve it I use PTCL broadband.

Standard Chartered have been sending details of financial transactions on other peoples' accounts (plus account details) to my mobile phone. When I rang them to advise them of this they wouldn't take the information because I wasn't able to tell them what type of account I have with them (they have never told me). But it's not about my account: it's about the poor souls whose personal financial information is being sent to my phone.

I m agree with ppl here, SCB miscommit with clients, one of SCB sales person conacted to me for opening account he told me that i have to maintan only 5000/= but they charge me every time Rs.50/- when ever balace is lower then Rs.30000/= when i complain on call center they said that i must have to maintain >Rs. 30000/=, one more thing when i open account the person told me that i would'nt have to visit my home branch for any matter, but when a mater arise, call center doesnt help me and directed me to vist my home branch. one another thing is i could not contaced to my acount manager since opening my account. when ever i tried on phone could not get to him , even i visited to branch. my account is in main branch.

I agree

I have taken serious action against them and I am still waiting for the response, I am sure I am gona smash that guys ass fucking face so soon who has scammed me from SCB, I have his details his name number and address and that son of bitch pig is in karachi name kamran ali an agent on recovery he has no idea who he has touched and cheated on,,,he is going to lose his job as well as karachi, he will have no place for him in karachi and has to hide his ass, he has tried my patience .....

@Sajjad:

Dear Sajjad
Please understand that recovery officers work under higher officials are are instructed to behave in such a way.
Kamran Ali or who so ever is mere a poor person doing his dirty job for SCB for living.
We need justice and honest response from SCB officials who have ruined many lives.
Please stay on course to sue the head of recovery officer(s) and forgive the lower staff who are simply following orders.

Thanks and regards
Asif Ali

I agree Asif,,if that was honest in opinion with me I could have understood, he must have told whatever fuck their procedure is, but that guy simply screwed my account and that might have caused my mother's life, what If I have lost my mother's life, I had to buy her medicine and etc and that was my whole budget and he with his staff took all my money.....

Sajjad,
Write to Mr. Peter Stands --CEO Standard Chartered Bank, London peter.sands@sc.com

Top management is rude and same goes for most of the employees. Sajjad, you have all the right to get justice.....I standby you...Bank's employees are getting and acting like dogs.........

@Sajjad

Your case is a huge example of incompetency that might have proved lethal.
Please take this matter to the court of law and also write to Mr. Sands.

Its painful to obtain justice but stay on course and do not despair

Asif Ali

I wrote to him a while back and also contacted SBP, but got no response this is why I am pissed off,

Sajjad
No problem, you can write to Lord Turner at Financial Services Authority in London who are like State Bank and can take tougher action..Plus we are also reporting along with many clients from Lahore, Karachi and Islamabad, Faisalabad about gross mismanagement and poor attitude of the staff.

im unable to use online banking and after many years i came to know that there is som problem in information .imgot very disapppointed

From yesterday your Gawadar Branch did not responding our phones / messages ?
we are facing clearing problems hardly.