TCS ecpress Complaints - Late delivery of shipment

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Late delivery of shipment

I booked a shipment from Mansehra on 18/5 for Peshawar and it was supposed to be delivered at 10.30 AM. Your counter staff advised that the shipment would be delivered between 10.30 and 11.30 AM for which I was charged Rs500. I advised the addressee accordingly as the shipment contained a transaction document. However, the delivery was made beyond 12 noon on 19/5, thereby affecting the contract. Hence the TCS failed to honour it's commitment. Therefore, I request to treat this as a normal shipment and make a refund accordingly.
Acknowledgement of TCS is appended below.

Dear Customer, your Hazir Time Choice shipment 5065243532 booked at MNA is expected to be delivered on 19/05/2018 at 10:45. Thank you for using TCS.

Thanks.
Naeem Khan

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