UBL Complaints - Credit card recovery on customer's death

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Credit card recovery on customer's death

I am the widow of the customer who had a UBL credit card,after almost 3 years a get a call on my husband cell asking me for payment. when I told them he has passed away so obviously this has been waived and it is not such a big amount . Before my husband death he had been jobless for almost 4 years as a result of which this payment could not be made and the card was not being used by him due to lack of funds.

After his death now I am getting calls that I should pay on my husband's behalf. The card was his alone independently so why does UBL want me to pay that too when he customer has passed away. I am a housewife and have my motherinlaw with me we are already so disturbed and then this agony of getting recovery calls. Can someone please help on this as UBL recovery officers are ruthless people who do not know how to speak to women and think they are weak so they pressureise us especailyy now that I am a widow.

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Dear Sir

I am Usman Nawaz mintaining account on UBL main branch chakwal 0021. Last week i visit the bank to renew my chequebook. I fill up form and told the related person that i can't come on bank on working days because my work place is out of city & i need chequebook on urgent bases. that person told me that anyone can collect your cheque book but first you will write a authority letter to bank & mentioned that person name & CNIC who will receive your cheque book. i agreed and give a letter & My CNIC copy(as bank employee guide me) to my friend Mr. Sohail Abid to receive my cheque book. But when he give the letter to bank the bank manager but the bank manager not signed that authority letter.

Sir how can we will manage if the bank staff will not co-operate with their customers. I need my cheque book on urgent bases. If no one can receive cheque book except owner then why bank staff misguide their customer.

Kindly take action about this misbehavior of Chakwal Main Branch 0021 staff & kindly resolve my problem.

Your early respose will be highly appreciated

Your sinverely

Usman Nawaz

Regarding 0218- Quaid-e-Awam Larkana

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