UFONE Complaints - Ufone Sux !!!!!!!!!

It isn't a proper complaint my friend. As far as I know, Ufone sms bucket is far more better than any tel.company's bundled sms offers....

i agree....nobody ever replies from the customer service..all i hear is their prepay life tone that never seems to be interrupted by a representative..and if somebody does respond..there's a lot of attitude there...plus calls drop after a span of seconds and I'm never sure about their sms rates to other networks...they just keep changing..

Ufone is better than Mobilink for sure - I used Mobilink and am glad I switched to Ufone. The International calls are cheaper too.

i am agree with you sana.but strongly disagree with you Mr Junaid, and i think you people never ever used any other company's connection out of Pakistan. All the bloody shits sux, but customer service response here in Pakistan espacially Ufone then Vodafone worldwide is great.(talking about just tel companies). Am using ufone from last 7years. i had just faced some connectivity problems with new serials like 332 nothing else. In real that i have come to know is we ppl have less common sense. we don't know the mean of contact center, am not talkin about you, me. Am saying about whole nation. Cuz they think 50paisa ain't a big amount just call on helpline n just bother them as i am sitting free, ppl call over there, ask silly questions and waste time. Even in last three months Ufone had recruited 700new CSO's and near about 2000more till this june in lahore region. i had visited their contact centre (cuz sme frnds work over there) and a 5floor huge building at sherpao bridge office, gulberg II lahore is ready to serve the customers.
One more thing ppl complain they misguide the innocent customer, yes they really do, cuz of some really hard to understand technical/policy/security issues. Floor manager ov contact centre instructs they guys to misguide or just drop the line regarding sme special issue. Not even in Ufone almost all cellular/landline companies and PTCL is most leading company. You ppl must know if there's a technical/policy/security issue, you'll be not able to understand that, so they misguide you. But if you can understand the real nature of problem, talk to them in that sense you'll be redirected to some technical person who'll satisfy. Do it. You'll be satisfied.

I have been working in Mobilink call centre. Every customer we get is just like you.. Babbling about balance drop.. C'mon dude, get a life, balance never ever drops like you people cry over it.. Its just negligence on your part. AANKHEIN KHOL K BALANCE DEKHA KARO aur phir CALL ya SMS ya koi aor USAGE ka bi khayal rakha karo k use karne se balance drop ho ga ZYADA NAHI...
GOT IT???

Aamir,

no wonder a person like your manners is working in call center. We can imagine the QOS.

I agree with Halaku. The manner in which Aamir talked is not good :(

I'm an official representative on the job, not while im sitting on my bed and typing on my laptop. U guys r trying to just exaggerate and are suffering with self pity.
keep it up and keep crying and nagging all your lives while we enjoy our fat salaries and perks earned from your blunders ! ! !
Sayonara

I'm using Mobilink and Ufone at the same time.
Never dropped a single penny without use.
My friend often complaint this stuff too but i think its a hallucination

Having cellular phone is a very responsible thing to do, but in Pakistan cell phones are used for only making obscene calls

I totally agree with you bro. I and my family have been loyal Ufone customers since 2003. We have a total of 25 connections being shared amongst us, but now, we are all convinced that it is time to switch to other networks using MNP.
The SMS now reach 3 days late, which explains the withdrawal of the Delivery Report Service without informing the customers.

Nice thots arham !!! i know far better than anyone about ufone here on bolta customer.com .. i have worked in ufone call center on a project as i got some time to kill ... u talk about SOME technical issues .. uhhh!!!!!! there are no technical issues dear .... Not At All ... the only thing is that our ppl are INNOCENT .. why the balance is charged twice on a call of 58 seconds??? why does the customer get hyper ..

uhh .. balance drop complaint .. 72 hours ... then again 24 hours .. then follow up pending complaint ... 48 hours ... again 48 hours ... then annoyed customer complaint ... at last .. customer goes to hell ... without the balance Refund !!!!!!!!!! uhhhh!!!!! come on .... n u talk about vodafone ... lolx .... stop insulting vodafone by comparing it with UFONE .... come on man .. get out of the circle of being protective .. offensive and apprehensive .... well well well ... all discussion will go in vain ... as im not here to convince u at all .... i have also been to uk for a number of times ... if they charge ... they pay u back more than what they deduct ... abt contacting CSRs ... they are outa da box .... uhhh !!!! i got a suggestion in a text message to change the name UFONE .. to Thooo Fone ... Mobilink .. to Gobi Link ... Zong to ping pong .. telenor ... ikk wari mila fer hore ... !!! not that funny at all .. but very much near to the real stuff .. and about sherpao bridge .. yar wo 475 ka call centre hai .. UTOP UP k dukandaron k liye .. not the 333 ... take care ....
Junaid Ali Khan.
Provincial Political Leader
Incharge Election Campaigns and Promotion Strategies
Pakistan Muslim League.

Posted: 06 May, 2009 by Arham who also agreed with this complaint ...

yes, Germany might win the world cup...

Dear Sir,
Me ne International call package ke lye Sms kia hai 712 per mera package activate nai hua hai, 2din pehle b activate krwaya tha magar us tym b same problem wid me.
Plz is ka koi solution nikalen, Ya meray paisay wapis transfer kr dien ya muje sms confirmation ka koi msg bejen ke mera Package activate hua hai nai hua tu kab ho ga.

yara is agree disagree waley system ko goli maro and enjoy the life. sab se best to warid glow hai. keep glowingggggggggggggggg

UFONE kuttay ka bacha . itni dafa balance kha chuka hai mera

hi...my name is ALI KAMRAN...doing BBA from the UNI of lahore(DEPARTMENT LAHORE BUSINESS SCHOOL) meain ufone py project kr raha hu HRM (human resource management) meain visit krna chata hu aapky office meain apny group k sath...meain aaapky gulberg waly head office aya tha lykin mujhy responce acha nae mila...plzzz help us